--- description: 검증된 사용 후기를 확인하고 LiveVox 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveVox 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [예측 다이얼러 소프트웨어](/directory/30597/predictive-dialer/software) > [LiveVox](/software/81432/livevox) # LiveVox Canonical: https://www.capterra.co.kr/software/81432/livevox Page: 1 / 3\ 다음: [Next page](https://www.capterra.co.kr/software/81432/livevox?page=2) > LiveVox는 옴니채널 커뮤니케이션, CRM, 실용 AI, WFO를 하나의 솔루션으로 통합한 차세대 컨택 센터 플랫폼입니다. > > Verdict: Rated **4.7/5** by 32 users. Top-rated for **추천 가능성**. ----- ## Overview ### LiveVox은(는) 누가 사용하나요? LiveVox는 솔루션 포트폴리오를 통해 북미 고객에게 연락하려는, 25명 이상의 상담사가 있는 회사에 디지털 컨택 센터 서비스를 제공합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.7/5** | 32 리뷰 | | 사용 편의성 | 4.6/5 | Based on overall reviews | | 고객 지원 | 4.1/5 | Based on overall reviews | | 비용 대비 가치 | 4.6/5 | Based on overall reviews | | 특징 | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: LiveVox - **Founded**: 1999 ## Commercial Context - **시작 가격**: US$5,000.00 - **Target Audience**: 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱) - **Supported Languages**: 영어 - **Available Countries**: 미국 ## 특징 - CRM - IVR - Third-Party Integrations - 검색/필터 - 고객 기록 - 공유 연락처 - 다중 스크립트 - 다중 채널 커뮤니케이션 - 데이터 가져오기/내보내기 - 리드 관리 - 마케팅 자동화 - 맞춤 설정 - 맞춤형 필드 - 목록 관리 - 문자-음성 변환 - 보고/분석 - 상호 작용 추적 - 설문 조사/여론 조사 관리 - 세그먼트화 - 실시간 채팅 - 연락처 관리 - 연락처 데이터베이스 - 예측 다이얼러 - 워크플로 관리 - 음성 맞춤 설정 - 음성 메일 - 이메일 관리 - 이메일 마케팅 - 일괄 처리 - 자동 통화 분배 - 전화 키 입력 - 전환 추적 - 캘린더/미리 알림 시스템 - 캠페인 관리 - 커뮤니케이션 관리 - 컴퓨터 전화 통합 - 콘텐츠 관리 - 콜 센터 관리 - 콜백 일정 관리 - 큐 관리 - 템플릿 관리 - 통화 기록 - 통화 녹음 - 통화 라우팅 - 통화 모니터링 - 통화 스크립팅 - 통화 전송 - 파워 다이얼러 - 피드백 관리 - 호출자 ID ## Support Options - 24/7(실시간 담당자) - 채팅 ## Category - [예측 다이얼러 소프트웨어](https://www.capterra.co.kr/directory/30597/predictive-dialer/software) ## 관련 범주 - [예측 다이얼러 소프트웨어](https://www.capterra.co.kr/directory/30597/predictive-dialer/software) - [콜 센터 소프트웨어](https://www.capterra.co.kr/directory/30007/call-center/software) - [고객 참여 소프트웨어](https://www.capterra.co.kr/directory/30906/customer-engagement/software) - [연락처 관리 소프트웨어](https://www.capterra.co.kr/directory/30016/contact-management/software) - [IVR 소프트웨어](https://www.capterra.co.kr/directory/30231/ivr/software) ## 대안 1. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1777 reviews) 2. [CallHippo](https://www.capterra.co.kr/software/159578/callhippo) — 4.4/5 (679 reviews) 3. [Genesys Cloud CX](https://www.capterra.co.kr/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 4. [Bitrix24](https://www.capterra.co.kr/software/113540/bitrix24) — 4.2/5 (989 reviews) ## 리뷰 ### "Putting your call center in your own hands" — 5.0/5 > **William** | *2020년 6월 23일* | 리테일 | Recommendation rating: 10.0/10 > > **장점**: Ever had a piece of software that you barely knew how to use and relied completely on support and professional service fees to make any changes or updates? That is NOT LiveVox. By providing an easy to use interface and opening up almost all features of the system directly to the user, you truly are in control of your own call center. > > **단점**: Due to the innovative nature of LiveVox some of the new products start a bit "bare bones" but after a few short iterations and feedback from customers they quickly improve and integrate into the existing suite of products. > > We have been able to consolidate each of our off-shore teams into one large blended team. This has provided tremendous benefits in terms of efficiencies as well as visibility to the overall operations of the Call Center. ----- ### "LiveVox Feedback" — 5.0/5 > **Jeff** | *2020년 6월 12일* | 금융 서비스 | Recommendation rating: 10.0/10 > > **장점**: LiveVox is an excellent partner and offers great support and feedback on how best to leverage their software. The software is constantly upgraded and new features are added, making it an industry leading solution. > > **단점**: The software should allow for more ad-hoc, dynamic changes to call selection criteria. Also, allowing customer more access and control over changes within the system. > > LiveVox has been an excellent partner allowing us to advance our business and reach record revenue. ----- ### "Livevox Review" — 4.0/5 > **Robin** | *2020년 8월 10일* | 금융 서비스 | Recommendation rating: 6.0/10 > > **장점**: Multiple dialing options including Blaster, RPC, QC \& HCI, Preview services. > > **단점**: Customer Support Team is a very convoluted process. We struggle with the multiple emails and slow process to get questions answered. They push a lot to self service and do not even offer an answer most times to the question at hand. If it wasn't for our Mid-level Market manager, I do not think we would stay as long as we have with Livevox. Great work, \[SENSITIVE CONTENT HIDDEN\]. There does not seems to be too many subject matter experts that are willing to spend time to assist. I would say \[SENSITIVE CONTENT HIDDEN\] is an example of the opposite of that and is wonderful also to work with. > > We came from PBX technology and utilized outbound dialing only. We are now using inbound and outbound dialing. We use secure payment capture and are screen capture (new) - wish that functionality was live (would be great for training to see what our reps are doing during a call), we are building out IVR, and are considering your text solution, as well as surveys, as well. ----- ### "Best call monitoring platform out there" — 5.0/5 > **Modesto** | *2024년 5월 24일* | 레저, 여행 및 관광 | Recommendation rating: 10.0/10 > > **장점**: There are a lot of things to like about the software, one of my favorite features is being able to distinguish between the member and the agent's audio, this is very useful when listening to calls. The option to hear the member's channel during hold is a great feature which helps uncover any negative sentiments the member might have which might not be brought up when speaking with the agent. I like how the call is loaded completely so you don't have to worry about the call buffering if you lose internet connection. > > **단점**: The only thing I don't like about LiveVox is that it lacks the ability to record video, other than that it is a great product. > > Overall my experience has been great, i was using Encore before and this is a huge upgrade. Everything about LiveVox is 100 times better, from pulling up data to quickly editing scorecards and filtering calls, LiveVox is a great product. ----- ### "Reliable & Compliant Dialing Service" — 4.0/5 > **chris** | *2020년 5월 22일* | 금융 서비스 | Recommendation rating: 8.0/10 > > **장점**: Clicker Agent feature keeps us compliant and lawsuit free. LV has a group of forward thinkers and appear to come up with quick and easy solutions for text and e-mail. They are very dependable, do not go down as previous dialing solutions have. > > **단점**: Customer service is over seas and very difficult to deal with. LV also has something called Leg minutes which should be included in the minimum requirement of minutes however they are separated for some reason. > > Staying compliant in these Litigious times has put us at ease and really reduced stress for all of my crew. I believe they have the ability to be the \#1 dialing solution for the collection industry. ----- Page: 1 / 3\ 다음: [Next page](https://www.capterra.co.kr/software/81432/livevox?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/81432/livevox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data