--- description: 검증된 사용 후기를 확인하고 LiveChat 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [고객 서비스 소프트웨어](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.co.kr/software/62194/livechat Page: 1 / 70\ 다음: [Next page](https://www.capterra.co.kr/software/62194/livechat?page=2) > 36,000개 기업에서 사용되는 프리미엄 실시간 채팅 및 지원 센터 소프트웨어입니다. LiveChat을 통해 지원 팀을 고객 서비스 전문가로 바꿔보세요\! > > Verdict: Rated **4.6/5** by 1719 users. Top-rated for **추천 가능성**. ----- ## Overview ### LiveChat은(는) 누가 사용하나요? LiveChat은 전 세계 모든 업종의 기업들에서 사용되고 있습니다. 스타트업, 중소기업 및 대기업 모두 일상적인 고객 서비스 지원을 위해 LiveChat을 사용하고 있습니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.6/5** | 1719 리뷰 | | 사용 편의성 | 4.6/5 | Based on overall reviews | | 고객 지원 | 4.6/5 | Based on overall reviews | | 비용 대비 가치 | 4.5/5 | Based on overall reviews | | 특징 | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Text - **Location**: Boston, 미국 - **Founded**: 2002 ## Commercial Context - **시작 가격**: US$25.00 - **Pricing model**: (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 네덜란드어, 노르웨이어, 덴마크어, 독일어, 러시아어, 스웨덴어, 스페인어, 아랍어, 아일랜드어, 영어, 우크라이나어, 이탈리아어, 인도네시아어, 일본어, 중국어, 중국어, 체코어, 태국어, 튀르키예어, 포르투갈어, 폴란드어, 프랑스어, 핀란드어, 한국어, 헝가리어, 히브리어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 203 more ## 특징 - CRM - NPS 설문 조사 구조 - SLA(서비스 수준 계약) 관리 - Task Automation - 경보/통지 - 고객 기록 - 고객 데이터베이스 - 고객 참여 - 고객 환경 관리 - 네거티브 피드백 관리 - 다중 언어 - 다중 채널 데이터 수집 - 다중 채널 커뮤니케이션 - 대화 내용/대화 기록 - 대화 인텔리전스 - 데이터 보안 - 데이터 시각화 - 맞춤형 브랜딩 - 맞춤형 템플릿 - 모바일 액세스 - 사용량 추적/분석 - 사전 채팅 - 상태 점수 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 셀프 서비스 포털 - 수신함 관리 - 시각 분석 - 실시간 소비자 대면 채팅 - 실시간 채팅 - 연락처 관리 - 오프라인 양식 - 온보딩 - 우선순위 부여 - 워크플로 관리 - 이메일 관리 - 전송/라우팅 - 지식 기반 관리 - 참여 추적 - 채팅/메시징 - 챗봇 - 커뮤니케이션 관리 - 콜 센터 관리 - 큐 관리 - 태스크 관리 - 텍스트 분석 - 피드백 관리 - 협업 도구 - 활동 대시보드 - 활동 추적 ... and 14 more features ## Integrations (121 total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... and 106 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) ## 관련 범주 - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) - [온라인 CRM 소프트웨어](https://www.capterra.co.kr/directory/30072/online-crm/software) - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) - [고객 참여 소프트웨어](https://www.capterra.co.kr/directory/30906/customer-engagement/software) - [고객 경험 소프트웨어](https://www.capterra.co.kr/directory/30671/customer-experience/software) ## 대안 1. [Slack](https://www.capterra.co.kr/software/135003/slack) — 4.7/5 (24068 reviews) 2. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1757 reviews) 3. [Tidio](https://www.capterra.co.kr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3412 reviews) 5. [Bitrix24](https://www.capterra.co.kr/software/113540/bitrix24) — 4.2/5 (986 reviews) ## 리뷰 ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *2026년 2월 22일* | 컴퓨터 소프트웨어 | Recommendation rating: 10.0/10 > > **장점**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **단점**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "Excellent Tools for Responsive and Efficient Client Service" — 5.0/5 > **Colleen** | *2026년 4월 10일* | 비영리 조직 관리 | Recommendation rating: 10.0/10 > > **장점**: LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience. > > **단점**: Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur. > > As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve. LiveChat, ChatBot, and Helpdesk have been very beneficial for our team. LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact. ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps. Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed. Together, these tools have improved our responsiveness, strengthened the client experience, and helped us serve people more efficiently. ----- ### "Unreliable service, wasted money, no support" — 1.0/5 > **검증된 리뷰어** | *2025년 12월 21일* | 법률 서비스 | Recommendation rating: 0.0/10 > > **장점**: Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use. > > **단점**: The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses. > > I paid for this live chat service for years and it has consistently failed to work properly. The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. As a result, both we and our clients were left frustrated and dissatisfied. The software is unreliable, outdated in its logic, and poorly designed. It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service. Managing it is laborious and pointless. It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. I never received proper assistance or meaningful technical support, despite repeated problems over time. The service never matched what was promised or reasonably expected. We have cancelled our account and are waiting for a refund. This service wasted time, money, and caused continuous operational stress. I strongly advise avoiding it. ----- ### "Best feature, integration, and automation mix" — 5.0/5 > **Lisa** | *2026년 3월 3일* | 건설 | Recommendation rating: 10.0/10 > > **장점**: Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. > > **단점**: nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. > > smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. ----- ### "Reliable and user-friendly Live Chat solution" — 5.0/5 > **Max** | *2026년 3월 25일* | 숙박업 | Recommendation rating: 10.0/10 > > **장점**: LiveChat stands outfor its ease of use and quick setup . The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training. Customer support is responsive and helpful whenever issues come up. The platform offers strog communicationtools, including real-time chat updates, canned responses, and integrations with other systems. Overall, it delivers great value for money considering the features and reliability. > > **단점**: One downside is that someadvanced features require higher-tier plans, which can get expensive over time. The customization options, while decent, could be more flexible for branding and workflow automation. Occasionally, updates may change the layout or sttings, requiring users to readjust. Also, reporting features could be more detailed for deeper analytics. > > Overall, my experience with LiveChat has been very positive. It has improved communication efficiency and helped provide faster support to customers. The setup process was straighfoward, and the platform has remained reliable in day-to-day use. While there are minor limitation, the benifits outweight the drawbacks, making it a solid choice for businesses looking to enhance customer interaction. ----- Page: 1 / 70\ 다음: [Next page](https://www.capterra.co.kr/software/62194/livechat?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/62194/livechat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data