LiveChat

Highly recommended

주석: I LOVE USING LIVECHAT I HIGHLY RECOMMENDED THIS WEBSITE TO THE COSTUMER

장점:

When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre questions

단점:

Asking question ,asking questions in live chat when they approach to you i feel very comfortable using livechat

Great product, works and easy to use.

주석: Good

장점:

Easy to set up. Integrates well and is a fair price.

단점:

Could be a it cheaper. Could be a bit cheaper. Not in Canadian dollars.

Far too expensive against identical options

장점:

Simple to use and fairly self serve- if at a large organisation where chat only is the priority id say it would be work well.

단점:

The cost is far too much for basic level users. With competition from so many alternative options that offer help centre and WhatsApp integrations for 1/5th of the price or freemium - paying £500 a month for live chat seems absurd

LiveChat: Customer Service Tool of All Times

장점:

LiveChat enables us (teams) to improve customer satisfaction via real-time chat. It offers self-service portal which makes it easy for teams to acquire support from anywhere over any device.

단점:

LiveChat pose zero errors and I use it on a daily basis.

Easy way to communicate with customers and shoppers

주석: Would highly recommend as the software is basic and intuitive to use. Can easily train new employees within minutes of use. Customer support is excellent as well.

장점:

Easy of use of the software as it is intuitive and basic.

단점:

Sometime the notifications would be missed and we weren't sure if it was our hardware of the software itself.

LiveChat

주석: My overall experience with this software is that it is great and it also very easy to use and manage.

장점:

What I liked most about this software is that you can go back and see all of the chats you have had in the past.

단점:

What I liked least about this software is that if you you get too many chats it is a little hard to keep track which chat is which sometimes.

Why I Prefer LiveChat for Live Chat

장점:

LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat. Customer support for 24/7 has enabled us to retain customers and attract leads.

단점:

I do not like the fact that LiveChat can’t function in absence of internet connection.

LiveChat Simple And Transparent

주석: It has really helped improved our engagement with our clients.

장점:

LiveChat is easy to use and intergrate with other softwares. It has streamlined communications making engagement with clients simple and transparent.

단점:

I haven't seen anything that seems to be wrong with this platform.

Live chat is so stress free.

주석: Stress free and highly effective communication tool at my convenience.

장점:

Able to communicate effectively with someone especially when I’m unable to talk because background noise etc.

단점:

Having to wait for the agent to come on the chat and the fact that some times it goes off after few minutes of inactivity.

Alive and Kicking!

주석: LiveChat seems to be a feature on almost everything I use now, and I love it because if I have any questions or concerns at all LiveChat is always readily available!

장점:

Using LiveChat seems so easy and since i am so awkward over the phone, LiveChat was helpful without actually talking one-on-one with a person!

단점:

At first i was very nervous about using the LiveChat, because i wasn't familiar with it.

A versatile App

주석: It has been one of the greatest apps that I've ever used to interact with customers and the fact that we're able to send the chat transcripts give an incredible peace of mind to the clients

장점:

You can easily share files with customers, send links, or even schedule meetings - you can also set up canned responses to answer common queries. It's also great that you can transfer chats between agents, which is helpful if your business has multiple departments with different specialties (or mostly because customers tend to request to speak to an agent) It is also important to note that the messages have a layout that is similar to Facebook/messenger. the queued chats are displayed in a column on the left panel, while you can focus on a chat in the center panel. Additionally, there's a right panel where you can see all the details of the customer that you're currently helping (sites that they've visited, their device, their browser, if they're a returning customer or not, etc.)

단점:

It can be pricey if you have several agents - there are multiple plans based on how many people you need to go live - One of the basic ones allows you to have 14 people at the same time (including admins, so this can reduce the number of agents that'll be assisting a customer))

Livechat immediately adjusts customer service

주석: With Livechat, our customers have real-time access to the Customer Service and Sales department. It is very credible and also easy for novices to learn. Livechat comes with tons of features that benefit customer service reps by enabling them to work faster and more efficiently. The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the performance of the customer service force by reducing the number of questions they have to answer. I believe Livechat is optimal for companies with customer service areas that wanted to have a training program for their support staff. Institutions that wanted a cost-effective but efficient way to communicate in real time with consumers also found Livechat to be a good fit.

장점:

Livechat provides a day-by-day chat conversation summary, which offers a synthetic view of the evolution of the day-by-day performance statistics of the customer support area. The chat stickers help me find specific discussions within the thousands of discussions the customer support staff has had with travelers on the website. Livechat comes with a mobile-friendly chat plug-in that fits on the vast majority of the latest generation of smartphone screens. As a result, website users have a good experience when chatting with our representatives, regardless of the size of their computer or mobile screen.

단점:

Extremely happy with Livechat. There are no complaints that I can think of at this time.

LiveChat is Reliable

주석: Overall my experience with using Live Chat is positive.

장점:

I like every aspect of the Live Chat feature.

단점:

There's nothing I dislike about using LiveChat.

A handy and great tool complying to what it stands for!

주석: We provide excellent customer service and can support customers immediately with specialized knowledge. Although not all problems can be solved via chat I am sure this is a big step forward to perfection of customer support. We frequently receive positive feedback from customers and can create a lot more business by being available 24/5.

장점:

The hidden read-feature is best. You can see immediately what the customer is writing, even before it is sent. This can sometimes reveal SECRETS! And the customer himself does not even realize this.

단점:

I do not like that a mail addresses-list cannot be added to Live Chat to directly forward the customer or topic to respective responsibility. This has to be done manually.

Very convenient chating tool

장점:

It has made my life simpler by its amazing live chat abilities.

단점:

Doesn't hang a lot while creating a new chat. Very useful tool for customer conversations.

Excellent facility

주석: Great system used daily to share so much information. Used in collaboration with hubs

장점:

Ease of use, speed it runs to get an instant connection for response. Helps with so much, communication, customer support, product knowledge and much more. You get transcripts too

단점:

Nothing really but would be nice to have options of more sound notifications when a message sent or times out after low usage

live chat

주석: live chat good app and easily use any one .

장점:

live chat is good app and easily use any one . any ware not use net high . and chatting easily like what up . i hope more function available this live chat . and some create monetization system create because this time all app like twitter , Facebook , Instagram etc going to monetization function .

단점:

chatting , online video call , online reels function any other

Livechat Review

주석: My overall experience with livechat has been really positive my clients are happy that we are able to respond fast to them to their doubts, or even if they have trouble with something there is always someone there to help them and support them.

장점:

The thing I like the most about Livechat is how fast you can be in contact with your clients either if its for some information, for a payment process or a follow up this is a customer service tool that has help our business a lot,

단점:

There is nothing I dislike about Livechat, we are still in the free trial but either way the price is good.

Live Chat is a must.

주석: Overall it is a great asset to our company. It has helped our sales a lot.

장점:

It's nice to be able to communicate with a potential customer. Having the one on one chat can really sell the products well.

단점:

Not many cons to this program. No glitches or anything.

Reen kym

주석: Easy and simple

장점:

It's very easy to use an loving i like to use because it's simple to use

단점:

Not all customers you are able to reach

Live Chat is a good software to use and it still done an awesome job!

주석: Its good I still use it today.

장점:

I love Live Chat because it easy to use and it gets the job done. As a Field agent it helps keep costs low and help with customer service.

단점:

The cost may be a little high but it pay for it self if you invest in the right tools for your business.

Live chat

주석: Live Chat integrates with other business platforms used by the company, allowing agents to have access to customer history and resolve their issues. that is, it has many advantages for companies.

장점:

the chatbot is able to immediately resolve low-complexity issues and requests, as well as the most frequently asked questions. So customers don't have to wait an indefinite amount of time for a simple solution.

단점:

I liked everything about the live chat, great chat. I didn't have anything not to like

Livechat has got us completely covered.

주석: Our chat-based customer service efforts are completely managed by Livechat. This tool offers us a multitude of options to connect with our customers and potential sales prospects through various channels. It has become an invaluable resource for our customer service team.

장점:

Livechat connects with a variety of messaging channels, which has ensured that we are able to reach our customers wherever they are . At this moment, we are successfully reaching our customers on other platforms asides our website and mobile application , including on our Facebook page, through sms communication and even through the popular Whatsapp messaging platform.

단점:

When it comes to engaging with customers through chat, Livechat does an excellent job for me and my team. We have yet to identify any flaws with this exceptional helpdesk tool. It has proven to be a reliable and efficient way to communicate with our customers.

Tips and Strategies

주석: Overall, LiveChat has greatly improved my customer service experience. Its user-friendly interface, customization options, and integration with other platforms make it a valuable tool for managing customer chats. While there are some limitations, such as limited automation and customization options, I am happy with using LiveChat and would recommend it to other [email protected] me another title Sure, here's another title for you:"Mastering Productivity: A Comprehensive Review of Top Productivity Tools"[email protected] me another title How to Build Strong Relationships with Your Customers: Tips and Strategies

장점:

User-friendly interface: LiveChat's interface is easy to use and navigate, making it simple to manage chats with customers.Customization options: LiveChat allows for customization of the chat widget, chat window, and chat greetings, which can help to reinforce brand identity.Integration with other platforms: LiveChat integrates with a variety of platforms, including WordPress, Shopify, and Facebook, making it easy to manage chats from one central location.Robust reporting and analytics: LiveChat offers in-depth reporting and analytics features that help businesses to track important metrics, such as customer satisfaction and agent performance.Mobile app: The LiveChat mobile app makes it easy to manage chats on-the-go.

단점:

Limited automation: While LiveChat offers some automation options, such as chat greetings and canned responses, it lacks more advanced automation features.Limited customization for agents: There is limited customization for agent profiles, which could impact branding efforts.Limited integrations with other platforms: While LiveChat integrates with some popular platforms, it does not have integrations with all platforms, which could be a limitation for some businesses.Limited customer support options: LiveChat's customer support options are limited, with no phone support available.

easy chat

주석: Good and easy to use software But it is not completely free

장점:

Easy to use as it enables you to communicate well

단점:

It is not free at all and may not be compatible with some