--- description: 검증된 사용 후기를 확인하고 LiveChat 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [고객 서비스 소프트웨어](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.co.kr/software/62194/livechat Page: 1 / 70\ 다음: [Next page](https://www.capterra.co.kr/software/62194/livechat?page=2) > 36,000개 기업에서 사용되는 프리미엄 실시간 채팅 및 지원 센터 소프트웨어입니다. LiveChat을 통해 지원 팀을 고객 서비스 전문가로 바꿔보세요\! > > Verdict: Rated **4.6/5** by 1723 users. Top-rated for **추천 가능성**. ----- ## Overview ### LiveChat은(는) 누가 사용하나요? LiveChat은 전 세계 모든 업종의 기업들에서 사용되고 있습니다. 스타트업, 중소기업 및 대기업 모두 일상적인 고객 서비스 지원을 위해 LiveChat을 사용하고 있습니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.6/5** | 1723 리뷰 | | 사용 편의성 | 4.6/5 | Based on overall reviews | | 고객 지원 | 4.6/5 | Based on overall reviews | | 비용 대비 가치 | 4.5/5 | Based on overall reviews | | 특징 | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Text - **Location**: Boston, 미국 - **Founded**: 2002 ## Commercial Context - **시작 가격**: US$25.00 - **Pricing model**: (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 네덜란드어, 노르웨이어, 덴마크어, 독일어, 러시아어, 스웨덴어, 스페인어, 아랍어, 아일랜드어, 영어, 우크라이나어, 이탈리아어, 인도네시아어, 일본어, 중국어, 중국어, 체코어, 태국어, 튀르키예어, 포르투갈어, 폴란드어, 프랑스어, 핀란드어, 한국어, 헝가리어, 히브리어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 203 more ## 특징 - CRM - NPS 설문 조사 구조 - SLA(서비스 수준 계약) 관리 - Task Automation - 경보/통지 - 고객 기록 - 고객 데이터베이스 - 고객 참여 - 고객 포털 - 고객 환경 관리 - 네거티브 피드백 관리 - 다중 언어 - 다중 채널 데이터 수집 - 다중 채널 커뮤니케이션 - 대화 내용/대화 기록 - 대화 인텔리전스 - 데이터 보안 - 데이터 시각화 - 맞춤형 브랜딩 - 맞춤형 템플릿 - 모바일 액세스 - 사용량 추적/분석 - 사전 채팅 - 상태 점수 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 셀프 서비스 포털 - 수신함 관리 - 시각 분석 - 실시간 소비자 대면 채팅 - 실시간 채팅 - 연락처 관리 - 오프라인 양식 - 온보딩 - 우선순위 부여 - 워크플로 관리 - 전송/라우팅 - 지식 기반 관리 - 참여 추적 - 채팅/메시징 - 챗봇 - 커뮤니케이션 관리 - 콜 센터 관리 - 큐 관리 - 태스크 관리 - 텍스트 분석 - 피드백 관리 - 협업 도구 - 활동 대시보드 - 활동 추적 ... and 14 more features ## Integrations (121 total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... and 106 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) ## 관련 범주 - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) - [온라인 CRM 소프트웨어](https://www.capterra.co.kr/directory/30072/online-crm/software) - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) - [고객 참여 소프트웨어](https://www.capterra.co.kr/directory/30906/customer-engagement/software) - [고객 경험 소프트웨어](https://www.capterra.co.kr/directory/30671/customer-experience/software) ## 대안 1. [Slack](https://www.capterra.co.kr/software/135003/slack) — 4.7/5 (24116 reviews) 2. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1786 reviews) 3. [Tidio](https://www.capterra.co.kr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3438 reviews) 5. [Bitrix24](https://www.capterra.co.kr/software/113540/bitrix24) — 4.2/5 (991 reviews) ## 리뷰 ### "Waxstop - \[sensitive content hidden\] Saved ME" — 5.0/5 > **Scott** | *2026년 4월 1일* | 대체 분쟁 해결 | Recommendation rating: 10.0/10 > > **장점**: \[sensitive content hidden\] got me back into my old account as i was still being charged but wasnt using it for so long. > > **단점**: nothing > > very good platform. ----- ### "Great Live Chat plugin for WordPress websites" — 5.0/5 > **Swagat** | *2026년 4월 17일* | 예술 및 공예 | Recommendation rating: 8.0/10 > > **장점**: LiveChat plugin has really helped us with the activating livechat feature on our business website. It is easy to set up, very reliable and has helped us capture more leads and close more sales. > > **단점**: The pricing is something that could be improved. It feels a bit high if compared with other competitors. ----- ### "LiveChat experience" — 3.0/5 > **Charles** | *2026년 5월 15일* | 물류 및 공급망 | Recommendation rating: 5.0/10 > > **장점**: It is a very comprehensive app, with many features and will be very useful once I learn how to use it. Customer support has been very good overall. > > **단점**: Very complicated. Difficult to get it setup and working correctly in my experience. I will know more once I have used it for a few weeks. For now, I am not that impressed. > > Good customer support, but very difficult to set up and learn to use. I have spent many hours trying to get the app to work on both my office PC and my iphone. ----- ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *2026년 2월 22일* | 컴퓨터 소프트웨어 | Recommendation rating: 10.0/10 > > **장점**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **단점**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "Excellent Tools for Responsive and Efficient Client Service" — 5.0/5 > **Colleen** | *2026년 4월 10일* | 비영리 조직 관리 | Recommendation rating: 10.0/10 > > **장점**: LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience. > > **단점**: Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur. > > As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve. LiveChat, ChatBot, and Helpdesk have been very beneficial for our team. LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact. ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps. Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed. Together, these tools have improved our responsiveness, strengthened the client experience, and helped us serve people more efficiently. ----- Page: 1 / 70\ 다음: [Next page](https://www.capterra.co.kr/software/62194/livechat?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/62194/livechat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data