--- description: 검증된 사용 후기를 확인하고 SurveyMonkey 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveyMonkey 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [AI 마케팅 도구 소프트웨어](/directory/34136/ai-marketing-tools/software) > [SurveyMonkey](/software/32728/surveymonkey) # SurveyMonkey Canonical: https://www.capterra.co.kr/software/32728/surveymonkey Page: 1 / 421\ 다음: [Next page](https://www.capterra.co.kr/software/32728/surveymonkey?page=2) > 시장을 선도하는 설문 조사 플랫폼입니다. > > Verdict: Rated **4.6/5** by 10495 users. Top-rated for **추천 가능성**. ----- ## Overview ### SurveyMonkey은(는) 누가 사용하나요? 고객, 직원, 잠재 고객이 원하고, 필요로 하고, 기대하는 것이 무엇인지 알고 싶은 CX, HR, 마케팅, IT 및 성장 전문가를 위한 대상으로 합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.6/5** | 10495 리뷰 | | 사용 편의성 | 4.6/5 | Based on overall reviews | | 고객 지원 | 4.3/5 | Based on overall reviews | | 비용 대비 가치 | 4.4/5 | Based on overall reviews | | 특징 | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Momentive - **Location**: San Mateo, 미국 - **Founded**: 2009 ## Commercial Context - **시작 가격**: US$30.00 - **Pricing model**: (Free version available) - **Target Audience**: 자영업, 2\~10, 11\~50, 51\~200, 201\~500, 501\~1,000, 1,001\~5,000, 5,001\~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 네덜란드어, 노르웨이어, 덴마크어, 독일어, 러시아어, 스웨덴어, 스페인어, 영어, 이탈리아어, 일본어, 중국어, 튀르키예어, 포르투갈어, 포르투갈어, 프랑스어, 핀란드어, 한국어 - **Available Countries**: 네덜란드, 노르웨이, 뉴질랜드, 대한민국, 덴마크, 독일, 러시아, 미국, 브라질, 스웨덴, 스페인, 아일랜드, 영국, 오스트레일리아, 이탈리아, 인도, 일본, 중국, 캐나다, 튀르키예 and 4 more ## 특징 - CES 설문 조사 구조 - CSAT 설문 조사 구조 - Live Results Sharing - Marketing Management - NPS 설문 조사 구조 - SMS 메시징 - Third-Party Integrations - URL 맞춤 설정 - Workflow Automation - 감정 분석 - 건너뛰기 논리 - 고객 세분화 - 고객 환경 관리 - 끌어서 놓기 - 네거티브 피드백 관리 - 다중 질문 유형 - 다중 채널 데이터 수집 - 다중 채널 배포 - 다중 채널 커뮤니케이션 - 대시보드 - 데이터 시각화 - 맞춤형 브랜딩 - 맞춤형 질문 - 맞춤형 템플릿 - 벤치마킹 - 보고 및 통계 - 보고/분석 - 불만 모니터링 - 설문 조사 작성기 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 시각 분석 - 양식 관리 - 양식 작성 및 디자인 - 오프라인 응답 수집 - 온라인 폴링 - 의식 조사 - 이메일 관리 - 이메일 마케팅 - 조건부 논리 - 지속적인 피드백 - 직원 인식 - 질문 라이브러리 - 질문 분기 - 참여 추적 - 텍스트 분석 - 템플릿 관리 - 피드백 관리 - 피어 투 피어 인식 - 활동 대시보드 ... and 10 more features ## Integrations (101 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 86 more integrations ## Support Options - 이메일/지원 센터 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [AI 마케팅 도구 소프트웨어](https://www.capterra.co.kr/directory/34136/ai-marketing-tools/software) ## 관련 범주 - [AI 마케팅 도구 소프트웨어](https://www.capterra.co.kr/directory/34136/ai-marketing-tools/software) - [시장 조사 소프트웨어](https://www.capterra.co.kr/directory/10041/market-research/software) - [양식 자동화 소프트웨어](https://www.capterra.co.kr/directory/10023/forms-automation/software) - [양식 작성기 소프트웨어](https://www.capterra.co.kr/directory/33235/form-builder/software) - [설문 조사 소프트웨어](https://www.capterra.co.kr/directory/31220/polling/software) ## 대안 1. [Survicate](https://www.capterra.co.kr/software/132914/survicate) — 4.6/5 (99 reviews) 2. [SurveyLegend](https://www.capterra.co.kr/software/156752/surveylegend) — 4.6/5 (966 reviews) 3. [CustomerHero](https://www.capterra.co.kr/software/153472/startquestion) — 4.9/5 (175 reviews) 4. [Zonka Feedback](https://www.capterra.co.kr/software/137773/zonka-feedback) — 4.8/5 (68 reviews) ## 리뷰 ### "Easy-to-use, reliable tool to collect feedback" — 5.0/5 > **Dre'** | *2026년 3월 19일* | 비영리 조직 관리 | Recommendation rating: 10.0/10 > > **장점**: SurveyMonkey is very easy to use and it has great flexibility. I really like that I can generate a survey very quickly or use it for something more elaborate if necessary. Specifically, I like the number of question formats that are either more difficult to create with other products or not available. > > **단점**: For some reason, I have had a hard time with download options. It's not hard. But I almost always select options incorrectly before I remember the settings for getting all the individual responses in a spreadsheet format. I don't now what the barrier is to me remembering that. User error, I'm sure. > > I was able to get up and running with SurveyMonkey very quickly. I used it extensively for customer feedback-type scenarios on a very regular basis and I never experienced frustration with the app. I still use it but not as regularly as I once did. It is one of the most intuitive tools I have ever used. There are also some cool data visualization options that I didn't use as much but are nice to have available. ----- ### "It works just fine for collecting basic feedback." — 4.0/5 > **Pritam** | *2026년 8월 16일* | 교육 관리 | Recommendation rating: 9.0/10 > > **장점**: We mostly use it for post-event surveys and checking in with customers every now and then. The templates are a lifesaver when we’re in a rush to get something sent out the same day. Plus, the question logic actually works without much fuss, and exporting to Excel is simple enough that our small team can handle the data ourselves without needing any fancy extra software. > > **단점**: The pricing jumped way up once we hit their response limits, and honestly, that happened a lot faster than we expected during our product launch. Some of the branding options feel pretty locked down on our current plan, too. It’d be great to have more flexibility with question types, and I’m just over being constantly upsold to the enterprise tiers. > > It gets the job done when we’re looking for customer insights, and it doesn't give us any major headaches. Sure, it’s not the cheapest option out there, but it’s reliable and the whole team can figure it out on their own without any formal training. It works well enough for a growing company that needs quick feedback loops but isn't trying to run massive research operations. ----- ### "Survey Monkey - Quick and Easy" — 3.0/5 > **Natalie** | *2026년 3월 6일* | 교육 관리 | Recommendation rating: 5.0/10 > > **장점**: I am able to easily poll students about a variety of questions. It's quick, and very easy to use to gather information at school. > > **단점**: The number of questions I can use with the free programming are limited. Also, the number of students that can respond is capped as well. > > It's easy to use and serves its purpose. For longer, or more in depth surveys where I need lots of responses, I usually use google forms. ----- ### "SurgeryMonkey is best for feedback" — 5.0/5 > **Brooke** | *2026년 6월 21일* | 교육 관리 | Recommendation rating: 10.0/10 > > **장점**: I loved the ease of use, survey design and scheduling options. Team and employment engagement is phenomenal with this software\! > > **단점**: I don’t have any complaints. I will always leave positive review feedback because of the great customer support and value for money\! > > I used this software as a teacher to receive feedback from surveying my students and it was a very smooth process\! ----- ### "Thanks for actually being able to handle my survey data" — 5.0/5 > **Sam** | *2026년 6월 30일* | 정보 기술 및 서비스 | Recommendation rating: 9.0/10 > > **장점**: It does follow the correct logic paths. My group and I have used this to do some diet surveys and we did not have an error after exporting the previous days webinar data (which was huge). > > **단점**: However the pages sometimes freeze up entirely. Last week I had a very simple one to five rating question. I found that the tool reported on average and median as opposed to simply reporting how many users selected four. I spent 20 minutes trying to repair the mess in the dashboard while using the tool. > > We are now able to identify what health issues our audience wants us to learn about first. We have to manually count all of the paper forms. The HIPAA compliance will protect me from getting sued. This has replaced several old form tools for the clinic and collected response from the webinars. ----- Page: 1 / 421\ 다음: [Next page](https://www.capterra.co.kr/software/32728/surveymonkey?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/32728/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data