--- description: 검증된 사용 후기를 확인하고 SurveyMonkey 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveyMonkey 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [AI 마케팅 도구 소프트웨어](/directory/34136/ai-marketing-tools/software) > [SurveyMonkey](/software/32728/surveymonkey) # SurveyMonkey Canonical: https://www.capterra.co.kr/software/32728/surveymonkey Page: 1 / 420\ 다음: [Next page](https://www.capterra.co.kr/software/32728/surveymonkey?page=2) > 시장을 선도하는 설문 조사 플랫폼입니다. > > Verdict: Rated **4.6/5** by 10474 users. Top-rated for **추천 가능성**. ----- ## Overview ### SurveyMonkey은(는) 누가 사용하나요? 고객, 직원, 잠재 고객이 원하고, 필요로 하고, 기대하는 것이 무엇인지 알고 싶은 CX, HR, 마케팅, IT 및 성장 전문가를 위한 대상으로 합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.6/5** | 10474 리뷰 | | 사용 편의성 | 4.6/5 | Based on overall reviews | | 고객 지원 | 4.3/5 | Based on overall reviews | | 비용 대비 가치 | 4.4/5 | Based on overall reviews | | 특징 | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Momentive - **Location**: San Mateo, 미국 - **Founded**: 2009 ## Commercial Context - **시작 가격**: US$30.00 - **Pricing model**: (Free version available) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 네덜란드어, 노르웨이어, 덴마크어, 독일어, 러시아어, 스웨덴어, 스페인어, 영어, 이탈리아어, 일본어, 중국어, 튀르키예어, 포르투갈어, 포르투갈어, 프랑스어, 핀란드어, 한국어 - **Available Countries**: 네덜란드, 노르웨이, 뉴질랜드, 대한민국, 덴마크, 독일, 러시아, 미국, 브라질, 스웨덴, 스페인, 아일랜드, 영국, 오스트레일리아, 이탈리아, 인도, 일본, 중국, 캐나다, 튀르키예 and 4 more ## 특징 - CES 설문 조사 구조 - CSAT 설문 조사 구조 - Live Results Sharing - Marketing Management - NPS 설문 조사 구조 - SMS 메시징 - Third-Party Integrations - Workflow Automation - 감정 분석 - 건너뛰기 논리 - 고객 세분화 - 고객 환경 관리 - 끌어서 놓기 - 네거티브 피드백 관리 - 다중 질문 유형 - 다중 채널 데이터 수집 - 다중 채널 배포 - 다중 채널 커뮤니케이션 - 대시보드 - 데이터 시각화 - 동향 분석 - 맞춤형 브랜딩 - 맞춤형 질문 - 맞춤형 템플릿 - 벤치마킹 - 보고 및 통계 - 보고/분석 - 불만 모니터링 - 설문 조사 작성기 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 성능 관리 - 세그먼트화 - 시각 분석 - 양식 관리 - 양식 작성 및 디자인 - 온라인 폴링 - 의식 조사 - 이메일 관리 - 이메일 마케팅 - 조건부 논리 - 직원 인식 - 질문 라이브러리 - 질문 분기 - 참여 추적 - 텍스트 분석 - 템플릿 관리 - 피드백 관리 - 피어 투 피어 인식 - 활동 대시보드 ... and 10 more features ## Integrations (102 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 87 more integrations ## Support Options - 이메일/지원 센터 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [AI 마케팅 도구 소프트웨어](https://www.capterra.co.kr/directory/34136/ai-marketing-tools/software) ## 관련 범주 - [AI 마케팅 도구 소프트웨어](https://www.capterra.co.kr/directory/34136/ai-marketing-tools/software) - [시장 조사 소프트웨어](https://www.capterra.co.kr/directory/10041/market-research/software) - [양식 자동화 소프트웨어](https://www.capterra.co.kr/directory/10023/forms-automation/software) - [양식 작성기 소프트웨어](https://www.capterra.co.kr/directory/33235/form-builder/software) - [설문 조사 소프트웨어](https://www.capterra.co.kr/directory/31220/polling/software) ## 대안 1. [Survicate](https://www.capterra.co.kr/software/132914/survicate) — 4.6/5 (99 reviews) 2. [SurveyLegend](https://www.capterra.co.kr/software/156752/surveylegend) — 4.6/5 (965 reviews) 3. [CustomerHero](https://www.capterra.co.kr/software/153472/startquestion) — 4.9/5 (175 reviews) 4. [Zonka Feedback](https://www.capterra.co.kr/software/137773/zonka-feedback) — 4.8/5 (68 reviews) ## 리뷰 ### "Fit-for-purpose, simple surveying tool" — 5.0/5 > **Amanda** | *2026년 3월 2일* | 석유 및 에너지 | Recommendation rating: 9.0/10 > > **장점**: Easy to use and simple interface for both creating and answering surveys. Easy to share results with the appropriate audience. > > **단점**: Does not help with coming up with questions, suggesting multiple choice answers, or identifying potential bias in questions. ----- ### "A great experience with SurveyMonkey" — 4.0/5 > **Erick** | *2026년 6월 17일* | 리테일 | Recommendation rating: 8.0/10 > > **장점**: SurveyMonkey is our sole tool for team and employee engagement. The software is a reliable voice of the customer and feedback management tool. It ensures smooth feedback collection and data analysis. I like its survey design and general ease of use. > > **단점**: Although the software is is reliable and effective. It has some major challenges that we have been facing from time immemorial. Delayed customer support response and uneffective offline use. > > SurveyMonkey has served us well although we have had some challenges here and there. Through use of the product we have been able to conduct statistical analysis and collect feedback from our employees and customers. ----- ### "Good Outreach Tool" — 3.0/5 > **Staci** | *2025년 7월 30일* | 인터넷 | Recommendation rating: 5.0/10 > > **장점**: The contact list is well-organized and easy to navigate. I appreciate the ability to send out multiple, customized emails. The surveys provided valuable data, which helped me achieve my project goals and digital marketing needs. > > **단점**: The biggest con is the overwhelming number of promotional emails received after registration, which came weekly and started feeling like spam. > > While I liked the software, I found better options available. However, my overall experience was not unpleasant. There were some great features that helped with the overall success of my project. ----- ### "Reliable Survey Tool for Fast Feedback Collection" — 5.0/5 > **Sonu** | *2026년 6월 24일* | 소비자 상품 | Recommendation rating: 9.0/10 > > **장점**: SurveyMonkey is very easy to use, even for beginners. The survey design tools are simple and intuitive, allowing our team to create professional surveys quickly. I especially liked the scheduling and automation features, which made it easier to send surveys at the right time and track responses efficiently. The platform also offers good templates and reporting tools that help improve team and employee engagement through regular feedback collection. Customer support was responsive whenever we needed assistance. > > **단점**: The pricing can feel a bit expensive for smaller teams, especially when advanced features are locked behind higher-tier plans. Some customization options are limited unless you upgrade. I also noticed that exporting detailed reports and analytics could be smoother. > > Overall, SurveyMonkey has been a reliable platform for collecting customer and employee feedback. It saves time, is easy to manage, and provides valuable insights through well-organized reports. The interface is clean, and creating surveys does not require technical skills. While the cost may be higher for premium features, the overall value for money is still good for businesses that regularly use surveys for review feedback, engagement, and research. ----- ### "Relieved SurveyMonkey actually gets the job done" — 5.0/5 > **Cody** | *2026년 5월 21일* | 정보 기술 및 서비스 | Recommendation rating: 10.0/10 > > **장점**: The chat style surveys are good I guess. Im honestly shocked the automation triggers didn't completely crash when we hooked them up to Slack. It takes less time than the old boring forms. > > **단점**: The reporting dashboards are so confusing. When you click into individual questions to check the skip conditions it takes literally forever to load and it lags so bad which drives me crazy when I am trying to finish a campaign. > > This tool was instrumental for us to avoid employees shying away from filling our HR questionnaires for the company. The Employees are filling in the questionnaire right now on his/her cell phone and WhatsApp connector is like crazy cool. ----- Page: 1 / 420\ 다음: [Next page](https://www.capterra.co.kr/software/32728/surveymonkey?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/32728/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data