--- description: 검증된 사용 후기를 확인하고 Squaretalk 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [연락 센터 품질 보증 소프트웨어](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.co.kr/software/219046/squaretalk-matrix Page: 1 / 5\ 다음: [Next page](https://www.capterra.co.kr/software/219046/squaretalk-matrix?page=2) > Squaretalk는 영업 및 지원 팀이 어디에서나 효율적으로 작업할 수 있도록 지원하는 다목적 클라우드 커뮤니케이션 플랫폼입니다. > > Verdict: Rated **4.9/5** by 102 users. Top-rated for **추천 가능성**. ----- ## Overview ### Squaretalk은(는) 누가 사용하나요? Squaretalk는 BPO(비즈니스 프로세스 아웃소싱) 콜 센터, 사전 영업 활동 기업, CX(고객 환경) 및 보존 팀, 판매자, 텔레마케터, 시장 조사원, 보험 대리인, 재무 자문가 등을 위한 완벽한 솔루션입니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.9/5** | 102 리뷰 | | 사용 편의성 | 4.9/5 | Based on overall reviews | | 고객 지원 | 4.9/5 | Based on overall reviews | | 비용 대비 가치 | 4.7/5 | Based on overall reviews | | 특징 | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Squaretalk - **Founded**: 2008 ## Commercial Context - **시작 가격**: US$25.00 - **Target Audience**: 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱) - **Supported Languages**: 독일어, 스페인어, 아랍어, 영어, 이탈리아어, 프랑스어, 히브리어 - **Available Countries**: 가나, 건지, 그리스, 그린란드, 나이지리아, 남아프리카, 네덜란드, 노르웨이, 대만, 대한민국, 덴마크, 독일, 라트비아, 러시아, 루마니아, 룩셈부르크, 리투아니아, 리히텐슈타인, 마셜 제도, 말레이시아 and 79 more ## 특징 - AI/기계 학습 - Automated Attendant - IVR - KPI 모니터링 - PBX - SIP 트렁킹 - VoIP - 다중 사용자 협업 - 다중 채널 커뮤니케이션 - 대량 문자 전송 - 대화 인텔리전스 - 데이터 입력 - 맞춤 설정 - 맞춤형 보고서 - 목록 관리 - 보고/분석 - 비즈니스 프로세스 자동화 - 성능 관리 - 양방향 메시징 - 에이전트 인터페이스 - 영업 팀/조직 관련 - 예약된 메시징 - 예측 다이얼러 - 일정 관리 - 자동 다이얼러 - 자동 라우팅 - 자동 응답 - 자동 통화 분배 - 자연어 처리 - 전송/라우팅 - 채팅/메시징 - 캠페인 계획 - 캠페인 관리 - 캠페인 일정 관리 - 콜 센터 관리 - 통화 기록 - 통화 라우팅 - 통화 목록 관리 - 통화 보고 - 통화 스크립팅 - 통화 전송 - 통화 추적 - 파워 다이얼러 - 판매 파이프라인 관리 - 판매 활동 관리 - 품질 관리 - 호출 전사 - 호출자 ID - 활동 대시보드 - 회의 ... and 22 more features ## Integrations (16 total) - Bitrix24 - Dropbox Business - Dynamics 365 - Freshdesk - Google Drive - Highrise - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - SugarCRM - Vtiger CRM - WhatsApp - WordPress - Zendesk Suite - Zoho CRM ... and 1 more integrations ## Support Options - 이메일/지원 센터 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [연락 센터 품질 보증 소프트웨어](https://www.capterra.co.kr/directory/33415/contact-center-quality-assurance/software) ## 관련 범주 - [연락 센터 품질 보증 소프트웨어](https://www.capterra.co.kr/directory/33415/contact-center-quality-assurance/software) - [AI 영업 어시스턴트 소프트웨어](https://www.capterra.co.kr/directory/34135/ai-sales-assistant/software) - [가상 어시스턴트 소프트웨어](https://www.capterra.co.kr/directory/33535/virtual-assistant/software) - [예측 다이얼러 소프트웨어](https://www.capterra.co.kr/directory/30597/predictive-dialer/software) - [자동 다이얼러 소프트웨어](https://www.capterra.co.kr/directory/30999/auto-dialer/software) ## 대안 1. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1781 reviews) 2. [CallHippo](https://www.capterra.co.kr/software/159578/callhippo) — 4.4/5 (680 reviews) 3. [Bitrix24](https://www.capterra.co.kr/software/113540/bitrix24) — 4.2/5 (990 reviews) 4. [Genesys Cloud CX](https://www.capterra.co.kr/software/21409/genesys-cloud) — 4.3/5 (262 reviews) ## 리뷰 ### "Squaretalk Optimized Our Problem-solving Process" — 5.0/5 > **Bharat** | *2024년 12월 19일* | 시장 조사 | Recommendation rating: 9.0/10 > > **장점**: The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention. > > **단점**: I’ve never had any serious issues. Their support is good. > > I manage a retraining center that offers online and in-person courses. Our customer support needs have doubled in the last year, with constant requests for assistance with enrollment, financial aid applications, payment processing, and technical problems with the online platform. Squaretalk provides reliable call management, IVR for after-hours and holidays, queue callbacks, and call transfers, which allow us to handle larger call volumes and resolve issues faster. ----- ### "Overall a positive experience with Squaretalk" — 5.0/5 > **Feri** | *2025년 1월 28일* | 금융 서비스 | Recommendation rating: 10.0/10 > > **장점**: First of all I would like to appreciate our Account Manager \[sensitive content hidden\] , whenever we need help, advice or something, she helps us as much as she can, when something is wrong she writes us back as soon as she can, absolutely top notch AM I would also like to appreciate the chat support which is directly on the platform which has made our work easier and faster many times when there was a issue > > **단점**: High rates on some destinations, SMS not working > > I would definitely recommend SquareTalk, one of the few platforms where everything is transparent and working ----- ### "Forecasting and staffing made easier" Job Title: Contact Center Director" — 5.0/5 > **검증된 리뷰어** | *2026년 4월 22일* | 정보 서비스 | Recommendation rating: 9.0/10 > > **장점**: The performance and call volume data provided by Squaretalk has significantly improved the way we plan staffing. We can now anticipate busy periods and schedule agents in advance, instead of constantly reacting to unexpected spikes in demand. > > **단점**: I’d like to see more advanced workforce management features built directly into the platform, especially around forecasting and scheduling > > We used to struggle with both overstaffing and understaffing, which impacted costs and customer experience. With better visibility into call volume trends, our scheduling is now much more accurate, and our service levels are more consistent across the board. ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *2019년 5월 14일* | 물류 및 공급망 | Recommendation rating: 0.0/10 > > **장점**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **단점**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Thumbs up to squaretalk" — 4.0/5 > **Kevin** | *2026년 2월 26일* | 금융 서비스 | Recommendation rating: 8.0/10 > > **장점**: Their ease of use, and timely support. Squaretalk has made it easy to understand their platform and to ask for guidance > > **단점**: The fact you can't run a spam check on more than 30 numbers at a time, leading you to have to check 30, then go to the next 30 and check them, and so forth. > > Squaretalk has made it very for us to ask for help. We appreciate that there is a whatsapp group that replies very quickly ----- Page: 1 / 5\ 다음: [Next page](https://www.capterra.co.kr/software/219046/squaretalk-matrix?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/219046/squaretalk-matrix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data