--- description: 검증된 사용 후기를 확인하고 Squaretalk 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [연락 센터 품질 보증 소프트웨어](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.co.kr/software/219046/squaretalk-matrix Page: 1 / 6\ 다음: [Next page](https://www.capterra.co.kr/software/219046/squaretalk-matrix?page=2) > Squaretalk는 영업 및 지원 팀이 어디에서나 효율적으로 작업할 수 있도록 지원하는 다목적 클라우드 커뮤니케이션 플랫폼입니다. > > Verdict: Rated **4.8/5** by 114 users. Top-rated for **추천 가능성**. ----- ## Overview ### Squaretalk은(는) 누가 사용하나요? Squaretalk는 BPO(비즈니스 프로세스 아웃소싱) 콜 센터, 사전 영업 활동 기업, CX(고객 환경) 및 보존 팀, 판매자, 텔레마케터, 시장 조사원, 보험 대리인, 재무 자문가 등을 위한 완벽한 솔루션입니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.8/5** | 114 리뷰 | | 사용 편의성 | 4.8/5 | Based on overall reviews | | 고객 지원 | 4.8/5 | Based on overall reviews | | 비용 대비 가치 | 4.7/5 | Based on overall reviews | | 특징 | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Squaretalk - **Founded**: 2008 ## Commercial Context - **시작 가격**: US$25.00 - **Target Audience**: 2\~10, 11\~50, 51\~200, 201\~500, 501\~1,000, 1,001\~5,000, 5,001\~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반 - **Supported Languages**: 독일어, 스페인어, 아랍어, 영어, 이탈리아어, 프랑스어, 히브리어 - **Available Countries**: 가나, 건지, 그리스, 그린란드, 나이지리아, 남아프리카, 네덜란드, 노르웨이, 대만, 대한민국, 덴마크, 독일, 라트비아, 러시아, 루마니아, 룩셈부르크, 리투아니아, 리히텐슈타인, 마셜 제도, 말레이시아 and 79 more ## 특징 - AI/기계 학습 - Automated Attendant - IVR - PBX - SMS 메시징 - 가상 확장 - 감정 분석 - 경보/통지 - 다중 사용자 협업 - 다중 언어 - 다중 채널 커뮤니케이션 - 대량 문자 전송 - 대시보드 - 대화 인텔리전스 - 레코딩 - 리드 관리 - 맞춤 설정 - 맞춤형 보고서 - 목록 관리 - 보고 및 통계 - 보고/분석 - 비즈니스 프로세스 자동화 - 양방향 메시징 - 에이전트 인터페이스 - 영업 팀/조직 관련 - 예약된 메시징 - 예측 다이얼러 - 음성 메일 - 일정 관리 - 자동 다이얼러 - 자동 라우팅 - 자동 응답 - 자동 통화 분배 - 자연어 처리 - 채팅/메시징 - 캠페인 관리 - 캠페인 일정 관리 - 콜 센터 관리 - 큐 관리 - 통화 기록 - 통화 라우팅 - 통화 보고 - 통화 스크립팅 - 통화 추적 - 판매 파이프라인 관리 - 판매 활동 관리 - 품질 관리 - 호출 전사 - 활동 대시보드 - 회의 ... and 29 more features ## Integrations (7 total) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Support Options - 이메일/지원 센터 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [연락 센터 품질 보증 소프트웨어](https://www.capterra.co.kr/directory/33415/contact-center-quality-assurance/software) ## 관련 범주 - [연락 센터 품질 보증 소프트웨어](https://www.capterra.co.kr/directory/33415/contact-center-quality-assurance/software) - [AI 영업 어시스턴트 소프트웨어](https://www.capterra.co.kr/directory/34135/ai-sales-assistant/software) - [가상 어시스턴트 소프트웨어](https://www.capterra.co.kr/directory/33535/virtual-assistant/software) - [예측 다이얼러 소프트웨어](https://www.capterra.co.kr/directory/30597/predictive-dialer/software) - [자동 다이얼러 소프트웨어](https://www.capterra.co.kr/directory/30999/auto-dialer/software) ## 대안 1. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1787 reviews) 2. [CallHippo](https://www.capterra.co.kr/software/159578/callhippo) — 4.4/5 (688 reviews) 3. [Bitrix24](https://www.capterra.co.kr/software/113540/bitrix24) — 4.2/5 (1001 reviews) 4. [Genesys Cloud CX](https://www.capterra.co.kr/software/21409/genesys-cloud) — 4.3/5 (268 reviews) ## 리뷰 ### "Reliable Calling Platform That Helped My Insurance Sales Team Stay Organized" — 4.0/5 > **Venkat** | *2026년 7월 20일* | 보험 | Recommendation rating: 9.0/10 > > **장점**: My team adapted to the platform fairly quickly, and the call management tools made it simple to monitor ongoing conversations and follow up with potential policyholders. The reporting dashboard gave me a clear picture of agent performance and campaign results, which helped me make better decisions. As a Sales Manager in the insurance industry, I found Squaretalk to be very easy to use after the initial setup. I also think it offers good value for money because it combines calling, reporting, and management features in one platform. The connection quality was generally stable, so our customer conversations were rarely interrupted. > > **단점**: The learning curve can be a little challenging for new agents who have never worked with a cloud-based calling system before. Some reporting filters could be more flexible, and we experienced occasional internet-related delays during peak business hours, although they were not frequent enough to significantly affect productivity. > > It has improved the way my insurance sales team handles outbound calls, tracks performance, and manages customer interactions. The interface is user-friendly, the reporting tools provide useful insights, and the call management features have made daily operations much smoother. ----- ### "Reporting That Really Informs Decisions" — 5.0/5 > **Eliza** | *2026년 6월 15일* | 원격 통신 | Recommendation rating: 10.0/10 > > **장점**: The reporting is very in-depth. I can narrow down to a specific campaign, agent, time period or call result and create views that are really useful in updating stakeholders. Planned reports are automatically sent to the heads of the departments without any human intervention during the preparation of the reports. > > **단점**: Scheduled report conditional logic would be of great use, such as only a report is triggered once a metric decreases below a specified threshold. > > We would also conduct performance reviews which were based on manually prepared spreadsheets which were not always consistent and up to date. Squaretalk substituted that altogether with the correct and real time information. Budgetary decisions and campaign modifications are now made on the basis of the real happenings as opposed to estimations. ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *2019년 5월 14일* | 물류 및 공급망 | Recommendation rating: 0.0/10 > > **장점**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **단점**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" — 5.0/5 > **Radhika** | *2026년 6월 22일* | 정보 기술 및 서비스 | Recommendation rating: 10.0/10 > > **장점**: Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. > > **단점**: Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. > > When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. ----- ### "A solid choice for remote meetings in the UK" — 4.0/5 > **Jesseica** | *2026년 8월 8일* | 소비자 서비스 | Recommendation rating: 8.0/10 > > **장점**: Squaretalk's audio and video conferencing features work well enough for our team's daily stand-ups and catch-up meetings. The screen sharing is pretty solid, and it's easy to schedule meetings on the go. Our team's size is about 15 people. > > **단점**: The mobile app took a bit to figure out, but once we got the hang of it, it worked well. Not a huge deal, but it would be great if they could add more customization options for the mobile app. Our team's industry is education, and we're based in the UK. > > Overall, I'm quite satisfied with Squaretalk. It's a reliable platform that I've used extensively for regular video conferencing and team collaboration. While there are minor features I wish were more streamlined, the experience has been mostly seamless and efficient, earning it a solid 4-star rating from me. ----- Page: 1 / 6\ 다음: [Next page](https://www.capterra.co.kr/software/219046/squaretalk-matrix?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/219046/squaretalk-matrix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data