--- description: 검증된 사용 후기를 확인하고 Squaretalk 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [연락 센터 품질 보증 소프트웨어](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.co.kr/software/219046/squaretalk-matrix Page: 1 / 6\ 다음: [Next page](https://www.capterra.co.kr/software/219046/squaretalk-matrix?page=2) > Squaretalk는 영업 및 지원 팀이 어디에서나 효율적으로 작업할 수 있도록 지원하는 다목적 클라우드 커뮤니케이션 플랫폼입니다. > > Verdict: Rated **4.8/5** by 127 users. Top-rated for **추천 가능성**. ----- ## Overview ### Squaretalk은(는) 누가 사용하나요? Squaretalk는 BPO(비즈니스 프로세스 아웃소싱) 콜 센터, 사전 영업 활동 기업, CX(고객 환경) 및 보존 팀, 판매자, 텔레마케터, 시장 조사원, 보험 대리인, 재무 자문가 등을 위한 완벽한 솔루션입니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.8/5** | 127 리뷰 | | 사용 편의성 | 4.8/5 | Based on overall reviews | | 고객 지원 | 4.8/5 | Based on overall reviews | | 비용 대비 가치 | 4.6/5 | Based on overall reviews | | 특징 | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Squaretalk - **Founded**: 2008 ## Commercial Context - **시작 가격**: US$25.00 - **Target Audience**: 2\~10, 11\~50, 51\~200, 201\~500, 501\~1,000, 1,001\~5,000, 5,001\~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반 - **Supported Languages**: 독일어, 스페인어, 아랍어, 영어, 이탈리아어, 프랑스어, 히브리어 - **Available Countries**: 가나, 건지, 그리스, 그린란드, 나이지리아, 남아프리카, 네덜란드, 노르웨이, 대만, 대한민국, 덴마크, 독일, 라트비아, 러시아, 루마니아, 룩셈부르크, 리투아니아, 리히텐슈타인, 마셜 제도, 말레이시아 and 79 more ## 특징 - AI/기계 학습 - Automated Attendant - IVR - KPI 모니터링 - PBX - SMS 메시징 - VoIP - Workflow Automation - 가상 확장 - 다중 사용자 협업 - 다중 채널 커뮤니케이션 - 대량 문자 전송 - 레코딩 - 리드 참여 - 맞춤 설정 - 목록 관리 - 보고/분석 - 비즈니스 프로세스 자동화 - 성능 관리 - 성능 메트릭 - 양방향 메시징 - 에이전트 인터페이스 - 연락처 관리 - 예약된 메시징 - 예측 다이얼러 - 음성 메일 - 자동 다이얼러 - 자동 라우팅 - 자동 응답 - 자동 통화 분배 - 자연어 처리 - 전송/라우팅 - 채팅/메시징 - 캠페인 계획 - 캠페인 관리 - 캠페인 일정 관리 - 콘텐츠 관리 - 콜 센터 관리 - 통화 기록 - 통화 라우팅 - 통화 보고 - 통화 스크립팅 - 통화 추적 - 파워 다이얼러 - 판매 파이프라인 관리 - 품질 관리 - 호출 전사 - 호출자 ID - 활동 대시보드 - 회의 ... and 26 more features ## Integrations (7 total) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Support Options - 이메일/지원 센터 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [연락 센터 품질 보증 소프트웨어](https://www.capterra.co.kr/directory/33415/contact-center-quality-assurance/software) ## 관련 범주 - [연락 센터 품질 보증 소프트웨어](https://www.capterra.co.kr/directory/33415/contact-center-quality-assurance/software) - [가상 어시스턴트 소프트웨어](https://www.capterra.co.kr/directory/33535/virtual-assistant/software) - [예측 다이얼러 소프트웨어](https://www.capterra.co.kr/directory/30597/predictive-dialer/software) - [자동 다이얼러 소프트웨어](https://www.capterra.co.kr/directory/30999/auto-dialer/software) - [콜 센터 소프트웨어](https://www.capterra.co.kr/directory/30007/call-center/software) ## 대안 1. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1789 reviews) 2. [CallHippo](https://www.capterra.co.kr/software/159578/callhippo) — 4.4/5 (693 reviews) 3. [Genesys Cloud CX](https://www.capterra.co.kr/software/21409/genesys-cloud) — 4.3/5 (269 reviews) 4. [Bitrix24](https://www.capterra.co.kr/software/113540/bitrix24) — 4.2/5 (1005 reviews) ## 리뷰 ### "A solid communication platform once you get used to it" — 4.0/5 > **Furkan** | *2026년 9월 8일* | 디자인 | Recommendation rating: 8.0/10 > > **장점**: What I like most about Squaretalk is that it brings most of the communication workflow into one place. Call management is strong, and features like routing, call monitoring and contact management make it much easier to handle both incoming and outgoing conversations as a team. I also like having email and messaging options closer to the calling workflow instead of constantly switching between different tools. Once the basic setup is complete, the interface is fairly easy to use and the overall value for money is good for the amount of functionality included. > > **단점**: There is a learning curve when you first start using the more advanced call and administration features. Basic daily tasks are straightforward, but some settings take time to understand if you have not worked with a cloud contact center before. I have also come across a few small performance or navigation annoyances that could be smoother. They have not seriously affected my work, but the admin experience could still be more polished. > > Overall, my experience with Squaretalk has been positive. It gives the team a more structured way to manage calls and customer communication, and the real-time visibility into activity is especially useful when several people are handling conversations at the same time. Phone support and onboarding are also valuable when dealing with more technical settings, because the platform has more depth than it first appears. I like the combination of call management, email and messaging features, and I think the pricing is reasonable compared with heavier enterprise contact center solutions. It is not completely effortless to learn, but once you understand the workflow it becomes a reliable tool for day-to-day communication. ----- ### "Reliable calling platform with great support" — 5.0/5 > **Tarun** | *2026년 9월 29일* | 정보 기술 및 서비스 | Recommendation rating: 9.0/10 > > **장점**: The combination of calling features and management tools is probably what I like most. We can manage calls, monitor activity, and keep track of team performance without having to jump between several different systems. The support team is another strong point. Getting help when something needs to be configured or when we have a question has generally been quick and straightforward. > > **단점**: The platform has quite a few features, so there is a bit of a learning curve when you first start using the more advanced settings. Some parts of the interface could also be made a little simpler and more intuitive. These aren't major issues once the team gets familiar with the system, but improving the initial experience would make onboarding even easier. > > Overall, my experience with Squaretalk has been very positive. The platform is reliable for day-to-day calling and makes it easier to manage and monitor communication from one place. The setup was fairly straightforward, and once we got familiar with the different features, it became easy for the team to use. I also appreciate the quality of customer support. Whenever we’ve had a question or needed help with configuration, the support team has been responsive and helpful. There is a little bit of a learning curve with some of the more advanced features, but overall Squaretalk has been a dependable solution and has made our calling operations more organized and efficient. ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *2019년 5월 14일* | 물류 및 공급망 | Recommendation rating: 0.0/10 > > **장점**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **단점**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Simple and reliable for student course pitching & support calls" — 5.0/5 > **Shivam** | *2026년 9월 22일* | 이러닝 | Recommendation rating: 8.0/10 > > **장점**: I mainly used Squaretalk for cold calling students to pitch our courses and also for reaching out when students needed any kind of support. What I liked the most was the availability and the quality of calls. Calls were clear most of the time and the system felt reliable for regular daily use. The interface is also very simple and easy to understand, so I didn’t have to struggle to figure things out > > **단점**: I didn’t face any major issues during my use. There is always some scope for improvement in any platform, but nothing stood out as a real problem for me > > My overall experience with Squaretalk has been really good. I’ve been using it for cold calling students about our courses and for support related conversations. call quality and availability have been solid, which is the most important thing for this kind of work. The interface is clean and simple, so the learning curve is short \& anyone can start using it quickly , i mostly used the calling features, and call management felt straightforward. i haven’t heavily used email or SMS yet, and I didn’t face any noticeable bugs so far. for value for money and ease of use, it feels good for regular calling needs. ----- ### "A Straightforward Way to Keep Calls Organized" — 4.0/5 > **Ayush** | *2026년 9월 27일* | 컴퓨터 소프트웨어 | Recommendation rating: 8.0/10 > > **장점**: I like that Squaretalk keeps calling and communication features in one place without making the interface feel too complicated. Call management is straightforward, and it is easy to check call activity and handle day-to-day conversations. The overall setup also felt fairly simple, so it did not take much time to get comfortable using the main features. > > **단점**: Some parts of the interface could be a little more intuitive, especially when trying to find certain settings for the first time. I also noticed that a few features take some time to understand properly. These were minor issues for me and did not affect the main calling functionality. > > My overall experience with Squaretalk has been positive. I found it useful for managing calls and keeping communication more organized. The platform is fairly easy to learn, performs reliably for regular use, and provides the main tools needed without feeling overly complicated. ----- Page: 1 / 6\ 다음: [Next page](https://www.capterra.co.kr/software/219046/squaretalk-matrix?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/219046/squaretalk-matrix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data