--- description: 검증된 사용 후기를 확인하고 Squaretalk 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [연락 센터 품질 보증 소프트웨어](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.co.kr/software/219046/squaretalk-matrix Page: 1 / 5\ 다음: [Next page](https://www.capterra.co.kr/software/219046/squaretalk-matrix?page=2) > Squaretalk는 영업 및 지원 팀이 어디에서나 효율적으로 작업할 수 있도록 지원하는 다목적 클라우드 커뮤니케이션 플랫폼입니다. > > Verdict: Rated **4.9/5** by 105 users. Top-rated for **추천 가능성**. ----- ## Overview ### Squaretalk은(는) 누가 사용하나요? Squaretalk는 BPO(비즈니스 프로세스 아웃소싱) 콜 센터, 사전 영업 활동 기업, CX(고객 환경) 및 보존 팀, 판매자, 텔레마케터, 시장 조사원, 보험 대리인, 재무 자문가 등을 위한 완벽한 솔루션입니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.9/5** | 105 리뷰 | | 사용 편의성 | 4.8/5 | Based on overall reviews | | 고객 지원 | 4.9/5 | Based on overall reviews | | 비용 대비 가치 | 4.7/5 | Based on overall reviews | | 특징 | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Squaretalk - **Founded**: 2008 ## Commercial Context - **시작 가격**: US$25.00 - **Target Audience**: 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱) - **Supported Languages**: 독일어, 스페인어, 아랍어, 영어, 이탈리아어, 프랑스어, 히브리어 - **Available Countries**: 가나, 건지, 그리스, 그린란드, 나이지리아, 남아프리카, 네덜란드, 노르웨이, 대만, 대한민국, 덴마크, 독일, 라트비아, 러시아, 루마니아, 룩셈부르크, 리투아니아, 리히텐슈타인, 마셜 제도, 말레이시아 and 79 more ## 특징 - AI/기계 학습 - Automated Attendant - IVR - PBX - Third-Party Integrations - VoIP - 가상 확장 - 다중 사용자 협업 - 다중 언어 - 다중 채널 커뮤니케이션 - 대량 문자 전송 - 대시보드 - 대화 인텔리전스 - 레코딩 - 맞춤 설정 - 목록 관리 - 보고/분석 - 비즈니스 프로세스 자동화 - 성능 관리 - 양방향 메시징 - 에이전트 인터페이스 - 영업 팀/조직 관련 - 예약된 메시징 - 예측 다이얼러 - 이메일 관리 - 인력 관리 - 일정 관리 - 자동 다이얼러 - 자동 라우팅 - 자동 응답 - 자연어 처리 - 채팅/메시징 - 캠페인 관리 - 캠페인 일정 관리 - 콜 센터 관리 - 큐 관리 - 통화 기록 - 통화 라우팅 - 통화 모니터링 - 통화 보고 - 통화 스크립팅 - 통화 전송 - 통화 추적 - 판매 파이프라인 관리 - 판매 활동 관리 - 품질 관리 - 호출 전사 - 호출 처리 - 활동 대시보드 - 회의 ... and 26 more features ## Integrations (7 total) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Support Options - 이메일/지원 센터 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [연락 센터 품질 보증 소프트웨어](https://www.capterra.co.kr/directory/33415/contact-center-quality-assurance/software) ## 관련 범주 - [연락 센터 품질 보증 소프트웨어](https://www.capterra.co.kr/directory/33415/contact-center-quality-assurance/software) - [AI 영업 어시스턴트 소프트웨어](https://www.capterra.co.kr/directory/34135/ai-sales-assistant/software) - [가상 어시스턴트 소프트웨어](https://www.capterra.co.kr/directory/33535/virtual-assistant/software) - [예측 다이얼러 소프트웨어](https://www.capterra.co.kr/directory/30597/predictive-dialer/software) - [자동 다이얼러 소프트웨어](https://www.capterra.co.kr/directory/30999/auto-dialer/software) ## 대안 1. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [CallHippo](https://www.capterra.co.kr/software/159578/callhippo) — 4.4/5 (686 reviews) 3. [Bitrix24](https://www.capterra.co.kr/software/113540/bitrix24) — 4.2/5 (997 reviews) 4. [Genesys Cloud CX](https://www.capterra.co.kr/software/21409/genesys-cloud) — 4.3/5 (264 reviews) ## 리뷰 ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" — 5.0/5 > **Radhika** | *2026년 6월 22일* | 정보 기술 및 서비스 | Recommendation rating: 10.0/10 > > **장점**: Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. > > **단점**: Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. > > When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. ----- ### "Overall a positive experience with Squaretalk" — 5.0/5 > **Feri** | *2025년 1월 28일* | 금융 서비스 | Recommendation rating: 10.0/10 > > **장점**: First of all I would like to appreciate our Account Manager \[sensitive content hidden\] , whenever we need help, advice or something, she helps us as much as she can, when something is wrong she writes us back as soon as she can, absolutely top notch AM I would also like to appreciate the chat support which is directly on the platform which has made our work easier and faster many times when there was a issue > > **단점**: High rates on some destinations, SMS not working > > I would definitely recommend SquareTalk, one of the few platforms where everything is transparent and working ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *2019년 5월 14일* | 물류 및 공급망 | Recommendation rating: 0.0/10 > > **장점**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **단점**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Reporting That Really Informs Decisions" — 5.0/5 > **Eliza** | *2026년 6월 15일* | 원격 통신 | Recommendation rating: 10.0/10 > > **장점**: The reporting is very in-depth. I can narrow down to a specific campaign, agent, time period or call result and create views that are really useful in updating stakeholders. Planned reports are automatically sent to the heads of the departments without any human intervention during the preparation of the reports. > > **단점**: Scheduled report conditional logic would be of great use, such as only a report is triggered once a metric decreases below a specified threshold. > > We would also conduct performance reviews which were based on manually prepared spreadsheets which were not always consistent and up to date. Squaretalk substituted that altogether with the correct and real time information. Budgetary decisions and campaign modifications are now made on the basis of the real happenings as opposed to estimations. ----- ### "The best manager of your support department" — 5.0/5 > **Paras** | *2025년 12월 20일* | 컴퓨터 및 네트워크 보안 | Recommendation rating: 9.0/10 > > **장점**: squaretalk have most of the features we need their instant messsaging and auto dialer were actually great addons, also their auto spam detection made it easier for our team to manage call much more efficiently. > > **단점**: The only thing i want improved is their ui and add some modes. also they can work on lag issues when our agents shifts between calls it sometime lags. > > Squaretalk was a game changer for us, we shifted from an software which used to charge extra for every feature but squaretalk was game changer for us. ----- Page: 1 / 5\ 다음: [Next page](https://www.capterra.co.kr/software/219046/squaretalk-matrix?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/219046/squaretalk-matrix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data