기업의 더 효율적인 소프트웨어
선택을 위한 18년 지원 경험
Squaretalk
Squaretalk은(는) 무엇인가요?
Squaretalk는 단순화된 자동화 및 통합 성능을 지원하는 다목적 보안 콜 센터 소프트웨어입니다. 매우 간단하므로, 다른 중요한 업무에 시간을 투자할 수 있습니다.
고객이 원하는 채널을 통해 어디에서나 효율적으로 작업할 수 있는 강력한 도구를 영업 및 지원 팀에 제공하는 경제적이고, 확장 가능하고, 사용하기 쉬운 커뮤니케이션 플랫폼입니다. 100개 이상 국가 및 3,400개 지역 코드의 지역 번호, 모바일 번호 및 무료 번호를 지원하여 전 세계에서 지역적 입지를 다질 수 있습니다.
Squaretalk은(는) 누가 사용하나요?
Squaretalk는 BPO(비즈니스 프로세스 아웃소싱) 콜 센터, 사전 영업 활동 기업, CX(고객 환경) 및 보존 팀, 판매자, 텔레마케터, 시장 조사원, 보험 대리인, 재무 자문가 등을 위한 완벽한 솔루션입니다.
Squaretalk에 대해 확실하지 않으세요?
인기 있는 대안 제품과 비교
Squaretalk
Squaretalk의 다른 적합한 대안
Squaretalk 리뷰
Cost-Efficient
주석: Squaretalk made it easier to forward calls to other team members and escalate customer problems, which improved our resolution rates. It also reduces our operational costs and ultimately improves our bottom line.
장점:
I like best that the product is constantly evolving. They’ve recently added more self-service options to the portal, which speeds up admin work, and let managers customize their dashboards and reports more.
단점:
I haven't had a serious issue yet to write about
Squaretalk 응답
5개월 전
Thanks for your feedback, Vikash! We're glad to hear you're enjoying the new self-service options and customizable dashboards - they’re designed to save time and boost efficiency! It's also great that Squaretalk is helping improve resolution rates and reduce costs for your team! Feel free to reach out if you need anything. We're here to help!
The best call center I've worked with
주석: The preformances of their call center. It's friendly to use, there are a lot of features that provide you ways to customize your use. Their staff provides all the support & service our company need. From my experience working with other call centers, Squaretalk is the best call center I've worked with.
장점:
The preformances of their call center. It's friendly to use, there are a lot of features that provide you ways to customize your use. Their staff provides all the support & service our company need. From my experience working with other call centers, Squaretalk is the best call center I've worked with.
단점:
Really not much, otherwise I won't be writing this positive review.
Squaretalk 응답
7개월 전
Thank you for your glowing review and for being a loyal Squaretalk user for over two years, Kim! We're thrilled to hear that you find our call center platform both user-friendly and feature-rich. It's wonderful to know that our support team has been meeting your needs so well. Your kind words, especially considering your experience with other call center software vendors, have truly made our day! Your feedback motivates us to continue delivering the best service possible. If you ever have any suggestions or additional feedback, we'd love to hear from you. Thanks again, and we're excited to continue supporting your team!
Squaretalk summary
장점:
- Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns
단점:
No client tracking. If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no. of Agents
Squaretalk 응답
2년 전
Thanks for sharing your feedback. We are always eager to improve our service and will consider these points. Please don't hesitate to reach out to us if you need any assistance or want to share any suggestions or feedback.
Seamless Global Engagement
주석: By eliminating traditional telephony challenges around stability, sound clarity, and accessibility across borders, Squaretalk enabled us to create consistent customer experiences regardless of market.
장점:
I'm impressed by Squaretalk's continuous innovation, even implementing a customized feature we requested to optimize workforce planning.
단점:
Honestly, I have no major gripes after 2+ years of using Squaretalk.
Great for scaling up sales
주석: We use Squaretalk for both inbound and outbound calls, so customers can call our business for sales inquiries and facilitate our cold calling efforts. The plateform syncs with our CRM database, giving us a comprehensive view of all relevant interactions. Overall, Squaretalk has been a indispensable tool for our sales team.
장점:
Squaretalk has significantly boosted our sales operations. Their autodialer has tripled our calling capacity and allowed us to reach more leads in less time. The reporting and analytics features privide valuable insights into call performance and help us to optimize our strategies. The customer support is top-notch, they are always quick to respond and resolve any issues we have.
단점:
The only downsite we're encountered is the occasional lag in the reporting dashboard. It would also be great to have more real-time updates.
Squaretalk 응답
9개월 전
Thank you for your great review! We're thrilled to hear that our dialer has significantly boosted your sales operations and tripled your calling capacity. It's also wonderful to hear that our reporting features and customer support have met your needs (and we'll make sure to pass this feedback to our support team). We appreciate your feedback on the reporting dashboard lag and the desire for real-time updates. We're working on improvements to enhance your experience. Thanks for highlighting how Squaretalk integrates with your CRM and supports both inbound and outbound calls. If you need anything else, feel free to reach out.
