--- description: 검증된 사용 후기를 확인하고 Genesys Cloud CX 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CX 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [콜 센터 소프트웨어](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.co.kr/software/21409/genesys-cloud Page: 1 / 12\ 다음: [Next page](https://www.capterra.co.kr/software/21409/genesys-cloud?page=2) > Genesys Cloud CX는 모든 채널에서 최소한의 노력으로 유의미한 결과를 만들어내어 고객 환경을 혁신할 수 있습니다. > > Verdict: Rated **4.3/5** by 262 users. Top-rated for **추천 가능성**. ----- ## Overview ### Genesys Cloud CX은(는) 누가 사용하나요? 획기적으로 간편한 올인원 클라우드 컨택트 센터 솔루션을 찾고 있는 모든 규모의 기업을 대상으로 합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.3/5** | 262 리뷰 | | 사용 편의성 | 4.4/5 | Based on overall reviews | | 고객 지원 | 4.0/5 | Based on overall reviews | | 비용 대비 가치 | 4.1/5 | Based on overall reviews | | 특징 | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 추천 가능성) | ## 공급업체 정보 - **회사**: Genesys - **Location**: Daly City, 미국 - **Founded**: 1990 ## Commercial Context - **시작 가격**: US$75.00 - **Target Audience**: 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Windows(온프레미스), Linux(온프레미스), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 네덜란드어, 노르웨이어, 독일어, 스웨덴어, 스페인어, 영어, 이탈리아어, 일본어, 중국어, 중국어, 태국어, 튀르키예어, 포르투갈어, 폴란드어, 프랑스어, 한국어 - **Available Countries**: 가이아나, 남아프리카, 네덜란드, 노르웨이, 뉴질랜드, 대만, 대한민국, 덴마크, 도미니카 공화국, 독일, 룩셈부르크, 마카오(중국 특별행정구), 말레이시아, 멕시코, 모나코, 미국, 베네수엘라, 베트남, 벨기에, 볼리비아 and 36 more ## 특징 - @멘션 - CES 설문 조사 구조 - CSAT 설문 조사 구조 - Employee Coaching Tools - Intraday Management - KPI 모니터링 - NPS 설문 조사 구조 - SMS 메시징 - Task Automation - 고객 기록 - 고객 환경 관리 - 노무 예측 - 다중 채널 데이터 수집 - 다중 채널 커뮤니케이션 - 다중 채점 모델 - 대화 내용/대화 기록 - 레코딩 - 맞춤형 양식 - 모바일 액세스 - 목록 관리 - 생산성 분석 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 수신함 관리 - 실시간 소비자 대면 채팅 - 실시간 채팅 - 에이전트 인터페이스 - 예측 다이얼러 - 음성 메일 - 음성 인식 - 자동 다이얼러 - 자동 라우팅 - 전체 텍스트 검색 - 주석/참고 - 지식 기반 관리 - 직원 일정 관리 - 채팅/메시징 - 챗봇 - 캠페인 관리 - 커뮤니케이션 관리 - 콜 센터 관련 - 통화 기록 - 통화 녹음 - 통화 모니터링 - 통화 보고 - 파워 다이얼러 - 품질 관리 - 프로세스/워크플로 자동화 - 피드백 관리 - 호출 전사 ... and 75 more features ## Integrations (17 total) - Brightmetrics CCaaS Analytics - Epic - Google Workspace - Jenkins - Latitude by Genesys - Microsoft Azure - Microsoft Entra ID - OneLogin - Oracle Service - Ping Identity - Pivotal Tracker - Salesforce Service Cloud - ServiceNow - UserVoice - Verint Workforce Management ... and 2 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [콜 센터 소프트웨어](https://www.capterra.co.kr/directory/30007/call-center/software) ## 관련 범주 - [콜 센터 소프트웨어](https://www.capterra.co.kr/directory/30007/call-center/software) - [IVR 소프트웨어](https://www.capterra.co.kr/directory/30231/ivr/software) - [고객 만족 소프트웨어](https://www.capterra.co.kr/directory/30541/customer-satisfaction/software) - [고객 경험 소프트웨어](https://www.capterra.co.kr/directory/30671/customer-experience/software) - [고객 참여 소프트웨어](https://www.capterra.co.kr/directory/30906/customer-engagement/software) ## 대안 1. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1781 reviews) 2. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3425 reviews) 3. [Bitrix24](https://www.capterra.co.kr/software/113540/bitrix24) — 4.2/5 (990 reviews) 4. [CallHippo](https://www.capterra.co.kr/software/159578/callhippo) — 4.4/5 (680 reviews) ## 리뷰 ### "Genesys Cloud provides agility and continuously improves." — 5.0/5 > **Glen** | *2024년 8월 6일* | 유제품 | Recommendation rating: 10.0/10 > > **장점**: Genesys Cloud provides a live platform where we can take immediate action in a fast-paced environment, which is something we haven't had the ability to do in the previous telephony system we had. And the insights that it provides is invaluable. > > **단점**: Some metrics can be hard to find, however this space is constantly improving. Also we found calling people internally (both users having Genesys Cloud), means we are not able to retain a recording. > > We love Genesys Cloud and it's constantly improving. ----- ### "Genesys CRM CX Makes the difference" — 5.0/5 > **Alejandra** | *2025년 1월 21일* | 컴퓨터 및 네트워크 보안 | Recommendation rating: 9.0/10 > > **장점**: Fast and easy to implement. Lots of functionality and great APIs to integrate with almost anything. > > **단점**: Pricing is high. You must do a Business Case to evaluate ROI and TCO. > > Timeline of the project si half the usual timeline from other vendors. Easy to use and intuitive for users. The payback, once implemented, as a multi-channel tool is awesome. ----- ### "Effective, Clear, Useful, just a bit annoying." — 3.0/5 > **Jordan** | *2025년 8월 19일* | 소비자 상품 | Recommendation rating: 6.0/10 > > **장점**: Simple to use deskless calling service with the ability to forward calls and review voicemails. I enjoy that I can easily forward messages to direct members of our team for feedback as well as leave them notes. The caller ID, volume options, and interface is well done. Automatically connects to my device profile with my custom controls and settings which is a nice feature. Directory works really well and I could easily contact someone within the company if I had to. > > **단점**: The ringer options and customization for sounds is very minimal. I found them all to be pretty pitchy and difficult to stomach on a regular basis. There is also no way to mute or ignore a call for our team phone line. I end up just muting the entire site which is not helpful. If this was adjusted or changed, I would consider this product top-tier. > > Only service I have regularly used for engaging with external vendors and customers as an HR Rep. Works well, just need some quality of life changes. ----- ### "Expensive but worth it" — 5.0/5 > **Sherry** | *2026년 3월 12일* | 레저, 여행 및 관광 | Recommendation rating: 7.0/10 > > **장점**: There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting, etc). It makes helping our customers so much faster. The built in AI is always a plus\! > > **단점**: The only cons, per se, of Genesys Cloud CX are that it was a bit difficult when first setting it up. It has taken some time to learn it. Other than that, it is one of the more expensive programs or platforms. > > Overall using Genesys Cloud CX is very efficient, although not easy to learn. It takes some time to learn how to use it, but it is worth it. ----- ### "Genesys Cloud make a posiyive difference in customer interactions" — 4.0/5 > **Moe** | *2025년 4월 24일* | 원격 통신 | Recommendation rating: 8.0/10 > > **장점**: What I like the most about Genesys cloud is that it provides insights and analytics for customer's interaction on the dashboard. > > **단점**: Being a cloud-native platform, internet connectivity issues occur occasionally causing downtime on chanels. > > Using Genesys Cloud was a nice experience, it is flexible and the real time analytics capability makes it even more enjoyable ----- Page: 1 / 12\ 다음: [Next page](https://www.capterra.co.kr/software/21409/genesys-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/21409/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data