--- description: 검증된 사용 후기를 확인하고 Genesys Cloud CX 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CX 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [콜 센터 소프트웨어](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.co.kr/software/21409/genesys-cloud Page: 1 / 12\ 다음: [Next page](https://www.capterra.co.kr/software/21409/genesys-cloud?page=2) > Genesys Cloud CX는 모든 채널에서 최소한의 노력으로 유의미한 결과를 만들어내어 고객 환경을 혁신할 수 있습니다. > > Verdict: Rated **4.3/5** by 264 users. Top-rated for **추천 가능성**. ----- ## Overview ### Genesys Cloud CX은(는) 누가 사용하나요? 획기적으로 간편한 올인원 클라우드 컨택트 센터 솔루션을 찾고 있는 모든 규모의 기업을 대상으로 합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.3/5** | 264 리뷰 | | 사용 편의성 | 4.4/5 | Based on overall reviews | | 고객 지원 | 4.0/5 | Based on overall reviews | | 비용 대비 가치 | 4.1/5 | Based on overall reviews | | 특징 | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 추천 가능성) | ## 공급업체 정보 - **회사**: Genesys - **Location**: Daly City, 미국 - **Founded**: 1990 ## Commercial Context - **시작 가격**: US$75.00 - **Target Audience**: 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Windows(온프레미스), Linux(온프레미스), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 네덜란드어, 노르웨이어, 독일어, 스웨덴어, 스페인어, 영어, 이탈리아어, 일본어, 중국어, 중국어, 태국어, 튀르키예어, 포르투갈어, 폴란드어, 프랑스어, 한국어 - **Available Countries**: 가이아나, 남아프리카, 네덜란드, 노르웨이, 뉴질랜드, 대만, 대한민국, 덴마크, 도미니카 공화국, 독일, 룩셈부르크, 마카오(중국 특별행정구), 말레이시아, 멕시코, 모나코, 미국, 베네수엘라, 베트남, 벨기에, 볼리비아 and 36 more ## 특징 - @멘션 - CES 설문 조사 구조 - CSAT 설문 조사 구조 - Employee Coaching Tools - NPS 설문 조사 구조 - SMS 메시징 - Task Automation - Workflow Automation - 고객 기록 - 고객 환경 관리 - 노무 예측 - 다중 언어 - 다중 채널 데이터 수집 - 다중 채널 커뮤니케이션 - 대화 내용/대화 기록 - 대화 인텔리전스 - 레코딩 - 맞춤형 양식 - 모바일 액세스 - 목록 관리 - 생산성 분석 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 수신함 관리 - 시각 분석 - 실시간 소비자 대면 채팅 - 실시간 채팅 - 에이전트 인터페이스 - 예측 다이얼러 - 음성 메일 - 음성 인식 - 자동 다이얼러 - 자동 라우팅 - 전체 텍스트 검색 - 주석/참고 - 지식 기반 관리 - 직원 일정 관리 - 채팅/메시징 - 챗봇 - 캠페인 관리 - 커뮤니케이션 관리 - 콘텐츠 관리 - 콜 센터 관련 - 통화 기록 - 통화 녹음 - 통화 라우팅 - 통화 모니터링 - 통화 보고 - 피드백 관리 - 호출 전사 ... and 75 more features ## Integrations (17 total) - Brightmetrics CCaaS Analytics - Epic - Google Workspace - Jenkins - Latitude by Genesys - Microsoft Azure - Microsoft Entra ID - OneLogin - Oracle Service - Ping Identity - Pivotal Tracker - Salesforce Service Cloud - ServiceNow - UserVoice - Verint Workforce Management ... and 2 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [콜 센터 소프트웨어](https://www.capterra.co.kr/directory/30007/call-center/software) ## 관련 범주 - [콜 센터 소프트웨어](https://www.capterra.co.kr/directory/30007/call-center/software) - [IVR 소프트웨어](https://www.capterra.co.kr/directory/30231/ivr/software) - [고객 만족 소프트웨어](https://www.capterra.co.kr/directory/30541/customer-satisfaction/software) - [고객 경험 소프트웨어](https://www.capterra.co.kr/directory/30671/customer-experience/software) - [고객 참여 소프트웨어](https://www.capterra.co.kr/directory/30906/customer-engagement/software) ## 대안 1. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3460 reviews) 3. [Bitrix24](https://www.capterra.co.kr/software/113540/bitrix24) — 4.2/5 (997 reviews) 4. [CallHippo](https://www.capterra.co.kr/software/159578/callhippo) — 4.4/5 (686 reviews) ## 리뷰 ### "Genesys Cloud provides agility and continuously improves." — 5.0/5 > **Glen** | *2024년 8월 6일* | 유제품 | Recommendation rating: 10.0/10 > > **장점**: Genesys Cloud provides a live platform where we can take immediate action in a fast-paced environment, which is something we haven't had the ability to do in the previous telephony system we had. And the insights that it provides is invaluable. > > **단점**: Some metrics can be hard to find, however this space is constantly improving. Also we found calling people internally (both users having Genesys Cloud), means we are not able to retain a recording. > > We love Genesys Cloud and it's constantly improving. ----- ### "Genesys Cloud make a posiyive difference in customer interactions" — 4.0/5 > **Moe** | *2025년 4월 24일* | 원격 통신 | Recommendation rating: 8.0/10 > > **장점**: What I like the most about Genesys cloud is that it provides insights and analytics for customer's interaction on the dashboard. > > **단점**: Being a cloud-native platform, internet connectivity issues occur occasionally causing downtime on chanels. > > Using Genesys Cloud was a nice experience, it is flexible and the real time analytics capability makes it even more enjoyable ----- ### "Powerful but dated, great engine under a clunky bonnet" — 3.0/5 > **ciara** | *2026년 5월 22일* | 컴퓨터 소프트웨어 | Recommendation rating: 3.0/10 > > **장점**: What I have always appreciated is the depth of features and how well it supports a structured sales and support environment at scale. Running a team of SDRs, the routing, reporting, and visibility are genuinely strong and give me what I need to manage performance properly. It does a good job of syncing across devices which suits how I work between desktop and mobile throughout the day. From a value for money perspective, you can justify the cost if you are actually using the full capability of the platform. Customer support has been reliable over the years, especially when dealing with more complex issues that need proper attention. Once you get past the initial setup, it becomes part of your daily workflow and does its job consistently. It is not trying to be everything, so things like image editing or video editing are not relevant here, but for what it is built to do, it delivers. > > **단점**: If I am being honest, it feels quite clunky and not particularly modern in terms of its out of the box experience. The UI could do with a proper refresh because some areas feel dated and harder to navigate than they should be. Ease of use is not its strongest point, especially for new starters who need time and support to get up to speed. There is also a heavy reliance on internet access, and the lack of meaningful offline capability can be frustrating when you are on the go. For a platform at this price point, I would expect more intuitive setup and less dependency on workarounds or additional configuration. While support is good when you reach them, self serve resources are not always the easiest to navigate quickly. It works, but it does not always feel efficient. > > I have been using it for about six years now, so this is coming from long term, day to day experience rather than a short trial. It is a solid platform that has supported my career well, particularly in leadership where visibility and control matter. That said, it has not evolved as quickly as I would have liked, and you do start to notice the gaps when you compare it to more modern tools. It requires a bit of patience and a willingness to work around some of its limitations, which may not suit everyone. From a commercial lens, it delivers value if you lean into its strengths and have the right setup behind it. It is dependable, but not particularly exciting to use, and that probably sums it up best. If you want something robust and proven, it is a safe choice, but if ease and modern UX are priorities, there are areas that could definitely be improved. ----- ### "Expensive but worth it" — 5.0/5 > **Sherry** | *2026년 3월 12일* | 레저, 여행 및 관광 | Recommendation rating: 7.0/10 > > **장점**: There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting, etc). It makes helping our customers so much faster. The built in AI is always a plus\! > > **단점**: The only cons, per se, of Genesys Cloud CX are that it was a bit difficult when first setting it up. It has taken some time to learn it. Other than that, it is one of the more expensive programs or platforms. > > Overall using Genesys Cloud CX is very efficient, although not easy to learn. It takes some time to learn how to use it, but it is worth it. ----- ### "Genesys CRM CX Makes the difference" — 5.0/5 > **Alejandra** | *2025년 1월 21일* | 컴퓨터 및 네트워크 보안 | Recommendation rating: 9.0/10 > > **장점**: Fast and easy to implement. Lots of functionality and great APIs to integrate with almost anything. > > **단점**: Pricing is high. You must do a Business Case to evaluate ROI and TCO. > > Timeline of the project si half the usual timeline from other vendors. Easy to use and intuitive for users. The payback, once implemented, as a multi-channel tool is awesome. ----- Page: 1 / 12\ 다음: [Next page](https://www.capterra.co.kr/software/21409/genesys-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/21409/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data