--- description: 검증된 사용 후기를 확인하고 ProProfs Help Desk 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProProfs Help Desk 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [지원 센터 소프트웨어](/directory/30008/help-desk/software) > [ProProfs Help Desk](/software/200141/proprofs-help-desk) # ProProfs Help Desk Canonical: https://www.capterra.co.kr/software/200141/proprofs-help-desk Page: 1 / 2\ 다음: [Next page](https://www.capterra.co.kr/software/200141/proprofs-help-desk?page=2) > 시드 단계의 스타트업부터 다국적 기업까지 수천 개의 기업들이 고객 문제 해결을 위해 ProProfs Help Desk를 선택하고 있습니다. > > Verdict: Rated **4.9/5** by 14 users. Top-rated for **추천 가능성**. ----- ## Overview ### ProProfs Help Desk은(는) 누가 사용하나요? ProProfs Help Desk는 마케팅, 의료, 고객 지원, 기타 산업 등에 관계없이 지구상의 모든 기업들에게 서비스를 제공하고 있습니다. 또한 스타트업부터 대기업까지 모든 규모의 회사에 서비스를 제공하고 있습니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.9/5** | 14 리뷰 | | 사용 편의성 | 4.9/5 | Based on overall reviews | | 고객 지원 | 4.9/5 | Based on overall reviews | | 비용 대비 가치 | 4.9/5 | Based on overall reviews | | 특징 | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: ProProfs - **Founded**: 2008 ## Commercial Context - **시작 가격**: US$0.00 - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Android(모바일), iPad(모바일) - **Supported Languages**: 영어 - **Available Countries**: 과들루프, 과테말라, 괌, 그레나다, 나우루, 남아프리카, 네덜란드, 노퍽섬, 뉴질랜드, 뉴칼레도니아, 니카라과, 덴마크, 도미니카, 도미니카 공화국, 독일, 러시아, 레바논, 마르티니크, 마셜 제도, 말레이시아 and 75 more ## 특징 - Alerts/Escalation - Autoresponders - SLA(서비스 수준 계약) 관리 - Third-Party Integrations - 경보/통지 - 고객 지원 - 공유 수신함 - 다중 채널 커뮤니케이션 - 대시보드 - 매크로/템플릿 응답 - 보고 및 통계 - 보고/분석 - 분석 - 설문조사 및 피드백 - 셀프 서비스 포털 - 우선순위 부여 - 자동 라우팅 - 지식 기반 관리 - 지원 티켓 관리 - 협업 도구 ## Integrations (1 total) - ProProfs Chat ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [지원 센터 소프트웨어](https://www.capterra.co.kr/directory/30008/help-desk/software) ## 관련 범주 - [지원 센터 소프트웨어](https://www.capterra.co.kr/directory/30008/help-desk/software) - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) - [ITSM 소프트웨어](https://www.capterra.co.kr/directory/30676/itsm/software) - [서비스 데스크 소프트웨어](https://www.capterra.co.kr/directory/31027/service-desk/software) - [문제 추적 소프트웨어](https://www.capterra.co.kr/directory/30675/issue-tracking/software) ## 대안 1. [JIRA Service Management](https://www.capterra.co.kr/software/138769/jira-service-management) — 4.5/5 (770 reviews) 2. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1781 reviews) 3. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3425 reviews) 4. [Bitrix24](https://www.capterra.co.kr/software/113540/bitrix24) — 4.2/5 (990 reviews) ## 리뷰 ### "I see a lot of potential in this young tool" — 4.0/5 > **Ashutosh** | *2021년 10월 7일* | 컴퓨터 소프트웨어 | Recommendation rating: 9.0/10 > > **장점**: ProProfs Help Desk is quite young if you compare it to the likes of industry leaders like Zendesk or Freshdesk. However, the tool appears to be quite promising and I see it dominating the market in the near future. We are really happy with automation features such as automated ticket routing, chatbots, notifications, and more. > > **단점**: The tool offers some great features but misses out on social media (It’s still a work in progress). If capturing social media tickets is not on your agenda, you must give this tool a try. > > Overall, the experience has been quite memorable. We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync. Highly recommend this tool for small to mid-size businesses. ----- ### "Fruitful Customer Help for Businesses" — 5.0/5 > **Gestione** | *2024년 4월 29일* | 해양 | Recommendation rating: 9.0/10 > > **장점**: ProProfs has made a profound step, where immediate help is swiftly issued to customers and there are proper marketing strategies. > > **단점**: ProProfs has nothing lowering the entire performance in managing businesses or clients. ----- ### "Take support to your table" — 4.0/5 > **Maya** | *2021년 1월 11일* | 컴퓨터 소프트웨어 | Recommendation rating: 8.0/10 > > **장점**: It's very easy to use and has great customer support\! > > **단점**: I wish the deployment would be upgraded for ios users. ----- ### "ProProfs Help has Impressive Customer Help" — 5.0/5 > **Annex** | *2024년 5월 6일* | 의료 실무 | Recommendation rating: 9.0/10 > > **장점**: ProProfs Help has made every customer discussion recorded and suitable, for companies, and users information is well collected. > > **단점**: ProProfs Help has impressive price range and operational assistance. ----- ### "Meet your SLAs and delight customers" — 5.0/5 > **검증된 리뷰어** | *2022년 11월 27일* | 회계 | Recommendation rating: 10.0/10 > > **장점**: The best part about using this tool is that we can easily track all our overdue tickets (tickets that have missed the ideal response time) in one place. This ensures that agents know which tickets to prioritize first so that the customer experience is not ruined. > > **단점**: The tool is great for startups and small businesses. We have not come across any major drawbacks yet. > > Prior to using ProProfs Help Desk software, everything was a big mess. Tickets remained pending for weeks or sometimes, even months. However, with solid ticket organization features and statuses, managers can track which tickets need the utmost attention. ----- Page: 1 / 2\ 다음: [Next page](https://www.capterra.co.kr/software/200141/proprofs-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/200141/proprofs-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data