--- description: 검증된 사용 후기를 확인하고 Froged 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Froged 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [실시간 채팅 소프트웨어](/directory/30797/live-chat/software) > [Froged](/software/196490/froged) # Froged Canonical: https://www.capterra.co.kr/software/196490/froged Page: 1 / 4\ 다음: [Next page](https://www.capterra.co.kr/software/196490/froged?page=2) > FROGED는 SaaS 기업을 위해 SaaS 기업에서 구축된 강력한 제품 성공 플랫폼이며, 고객 전환을 늘리고 이탈을 줄이는 것으로 알려져 있습니다. > > Verdict: Rated **4.5/5** by 56 users. Top-rated for **추천 가능성**. ----- ## Overview ### Froged은(는) 누가 사용하나요? 온보딩을 개선하고, 고객 보존 및 참여를 늘리고, 사전 예방적인 고객 지원을 제공할 수 있는 단일 적응형 기술 플랫폼이 필요한 중소기업의 경우에는 FROGED의 강력한 도구가 반드시 필요합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.5/5** | 56 리뷰 | | 사용 편의성 | 4.5/5 | Based on overall reviews | | 고객 지원 | 4.7/5 | Based on overall reviews | | 비용 대비 가치 | 4.6/5 | Based on overall reviews | | 특징 | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Froged Technologies - **Founded**: 2019 ## Commercial Context - **시작 가격**: US$39.00 - **Pricing model**: (무료 체험판) - **Target Audience**: 2~10, 11~50, 51~200, 201~500, 501~1,000 - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Chromebook(데스크톱), Android(모바일) - **Supported Languages**: 바스크어, 스페인어, 영어, 포르투갈어(유럽) - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 206 more ## 특징 - Alerts/Escalation - Autoresponders - CRM - NPS 설문 조사 구조 - Third-Party Integrations - 계정 관리 - 고객 기록 - 고객 데이터베이스 - 고객 지원 - 고객 참여 - 고객 환경 관리 - 네거티브 피드백 관리 - 다중 언어 - 다중 채널 데이터 수집 - 대화 내용/대화 기록 - 맞춤형 브랜딩 - 맞춤형 양식 - 맞춤형 템플릿 - 매크로/템플릿 응답 - 모바일 액세스 - 보고 및 통계 - 보고/분석 - 불만 모니터링 - 사용량 추적/분석 - 사전 채팅 - 상호 작용 추적 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 셀프 서비스 포털 - 실시간 소비자 대면 채팅 - 실시간 채팅 - 오프라인 양식 - 온보딩 - 워크플로 관리 - 이메일 관리 - 자동 라우팅 - 전송/라우팅 - 지식 관리 - 지식 기반 관리 - 참여 추적 - 채팅/메시징 - 커뮤니케이션 관리 - 콘텐츠 관리 - 큐 관리 - 템플릿 관리 - 프로세스/워크플로 자동화 - 피드백 관리 - 협업 도구 - 활동 대시보드 - 활동 추적 ... and 6 more features ## Integrations (6 total) - Google Chrome - Google Meet - Slack - Twilio - WhatsApp - Zapier ## Support Options - 이메일/지원 센터 - 지식 기반 - 채팅 ## Category - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) ## 관련 범주 - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) - [고객 참여 소프트웨어](https://www.capterra.co.kr/directory/30906/customer-engagement/software) - [고객 성공 소프트웨어](https://www.capterra.co.kr/directory/30961/customer-success/software) - [챗봇 소프트웨어](https://www.capterra.co.kr/directory/32448/chatbot/software) ## 대안 1. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1781 reviews) 2. [Intercom](https://www.capterra.co.kr/software/134347/intercom) — 4.5/5 (1133 reviews) 3. [Tidio](https://www.capterra.co.kr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3425 reviews) 5. [Bitrix24](https://www.capterra.co.kr/software/113540/bitrix24) — 4.2/5 (990 reviews) ## 리뷰 ### "Great for tracking and understanding users, leads and website visitors" — 5.0/5 > **Roberto** | *2020년 3월 15일* | 병원 및 의료 | Recommendation rating: 10.0/10 > > **장점**: First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want. > > **단점**: Native mobile app is not yet where it needs to be, but they are working on a new version. > > I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful. ----- ### "Like Intercom, but better" — 5.0/5 > **Ismael** | *2021년 3월 15일* | 스포츠 용품 | Recommendation rating: 10.0/10 > > **장점**: Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers. > > **단점**: It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces. ----- ### "Excellent Customer Service to cover a not so mature product" — 3.0/5 > **Ignacio** | *2023년 2월 20일* | 인터넷 | Recommendation rating: 4.0/10 > > **장점**: The customer service was amazing, trying to implement a strategy together on how to use the tool. Customer Support chat, NPS and Knowledge Base was good too\! > > **단점**: The product flows functionality. It was pretty new by the time I used it so probably now it's much better. But this was a crucial feature for us and it didn't meet the quality standards at all.Also, the fact that it wasn't integrated wit our CRM (Hubspot), made sometimes difficult to create in-app announcements targeting the adequate users. > > I think it's a tool that can work perfectly for products with not very complicated needs in terms of knowledge base, customer support, basic onboarding flows...But, if you're looking for complex product flows I think there are other tools that can serve you better. Because we have Hubspot covering some of the features that Froged covers (Live chat, customer support, knowledge base...), we decided to shift to a User Onboarding tool. ----- ### "Software to support my clients thats I can’t do without" — 5.0/5 > **Roger** | *2021년 3월 9일* | 마케팅 및 광고 | Recommendation rating: 10.0/10 > > **장점**: Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted. The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance. Knowledge base has got to be my favourite function though. So slick and easy to set up. > > **단점**: I’d appreciate support of other video channels in the future fir the knowledge base. I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to. > > Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this. ----- ### "Froged is a great tool for user conversion and upsells" — 4.0/5 > **Max** | *2020년 5월 15일* | 디자인 | Recommendation rating: 9.0/10 > > **장점**: The easy way Froged allows creating custom event and tags that get attached to visitor. It's also effortless to communicate with live visitors or segment existing users. Froged has built-in Knowledge base and Updates panel. The information can be sent to visitors inside the chat panel and expanded into a popup. They are currently working on a dedicated full page knowledge base including an updates' timeline. The plugin in can send user automatic message in the chat bubble or via email when certain event/tags are applied to a user. > > **단점**: There isn't much to dislike apart from some minor annoyances but that is a matter of taste. In my case I'd like to have more customizing options of the chat panel layout and an overall reduction of necessary clicks to accomplish tasks. Furthermore, the Froged brand is very playful and I'd like it to be toned down (less Jack-In-The-Box animations etc.) but they are working on these features so this is only a minor note at this point. > > Great support. Company in Europe\! Dedicated team and most important AWESOME and easy-to-use product. ----- Page: 1 / 4\ 다음: [Next page](https://www.capterra.co.kr/software/196490/froged?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/196490/froged) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data