--- description: 검증된 사용 후기를 확인하고 Custify 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [고객 만족 소프트웨어](/directory/30541/customer-satisfaction/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.co.kr/software/190125/custify Page: 1 / 7\ 다음: [Next page](https://www.capterra.co.kr/software/190125/custify?page=2) > Custify는 B2B SaaS 기업을 대상으로 설계된 것으로, 고객 이탈을 줄이고 고객생애가치(CLV)를 높일 수 있도록 지원합니다. > > Verdict: Rated **4.9/5** by 135 users. Top-rated for **추천 가능성**. ----- ## Overview ### Custify은(는) 누가 사용하나요? B2B SaaS 기업을 대상으로 합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.9/5** | 135 리뷰 | | 사용 편의성 | 4.8/5 | Based on overall reviews | | 고객 지원 | 5.0/5 | Based on overall reviews | | 비용 대비 가치 | 4.9/5 | Based on overall reviews | | 특징 | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Custify - **Location**: Bucurest, 루마니아 - **Founded**: 2017 ## Commercial Context - **Target Audience**: 2\~10, 11\~50, 51\~200, 201\~500, 501\~1,000, 1,001\~5,000, 5,001\~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반 - **Supported Languages**: 영어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 209 more ## 특징 - CSAT 설문 조사 구조 - NPS 설문 조사 구조 - Workflow Automation - 감정 분석 - 계정 경고 - 계정 관리 - 고객 NPS - 고객 데이터 관리 - 고객 세분화 - 고객 이동 경로 매핑 - 고객 전환 관리 - 고객 참여 - 고객 환경 관리 - 다중 채널 커뮤니케이션 - 동향 분석 - 맞춤형 양식 - 맞춤형 템플릿 - 보고/분석 - 사용량 추적/분석 - 상태 점수 - 설문 조사/여론 조사 관리 - 성능 메트릭 - 수익 관리 - 시각 분석 - 온보딩 - 이메일 관리 - 참여 추적 - 태스크 관리 - 피드백 관리 - 협업 도구 - 활동 대시보드 - 활동 추적 ## Integrations (22 total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... and 7 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [고객 만족 소프트웨어](https://www.capterra.co.kr/directory/30541/customer-satisfaction/software) ## 관련 범주 - [고객 만족 소프트웨어](https://www.capterra.co.kr/directory/30541/customer-satisfaction/software) - [고객 성공 소프트웨어](https://www.capterra.co.kr/directory/30961/customer-success/software) - [고객 유지 소프트웨어](https://www.capterra.co.kr/directory/34255/customer-retention/software) ## 대안 1. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1787 reviews) 2. [monday CRM](https://www.capterra.co.kr/software/1024614/monday-crm) — 4.7/5 (466 reviews) 3. [Product Fruits](https://www.capterra.co.kr/software/1011214/product-fruits) — 4.7/5 (89 reviews) 4. [Pipedrive](https://www.capterra.co.kr/software/132666/pipedrive) — 4.5/5 (3058 reviews) ## 리뷰 ### "Customer Success Made Proactive" — 5.0/5 > **Deeksha** | *2026년 2월 27일* | 인력 배치 및 채용 | Recommendation rating: 9.0/10 > > **장점**: What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable. The health score framework, playbooks, and automation help CSMs stay proactive instead of reactive, while the intuitive UI makes it easy to onboard both new and experienced team members. > > **단점**: Initial setup can be time-consuming, particularly when defining health scores and playbooks from scratch. That said, once everything is set up, the day-to-day usage is smooth and efficient. ----- ### "Affordable platform to support your CSMs" — 4.0/5 > **Maggie** | *2024년 12월 13일* | 이러닝 | Recommendation rating: 7.0/10 > > **장점**: Great customer support. Team is always available with a quick answer and it's easy to find a time to meet. Custify's playbooks have streamlined my workflow. > > **단점**: The UX is a bit clunky, not always intuitive. Often what would be a simple task in another platform takes multiple clicks, or transferring between windows to complete which slows me down. > > Overall I feel like it's a good product for the price point and I can see that they are continually working to improve. They are very receptive to customer feedback. ----- ### "A key tool for managing customer health" — 5.0/5 > **Sebastian** | *2026년 8월 7일* | 제약 | Recommendation rating: 10.0/10 > > **장점**: Custify gave us complete visibility into our accounts' health in one place. The health scores and automated alerts let us get ahead of churn risks before they become real problems. The interface is intuitive, so our team got up to speed quickly without much training. I also love how easy it is to build playbooks and automate follow-up tasks, which saves us a ton of operational time. > > **단점**: The initial learning curve for setting up custom segments and attributes was a bit longer than expected, and a few integrations needed technical support to get working the way we wanted. It would be great to see more customization options in the out-of-the-box reports. > > Overall, our experience has been very positive. Custify has become a central tool for our Customer Success team, helping us prioritize accounts, catch risks early, and improve communication with customers. Custify's support team was responsive whenever we had questions or ran into technical issues. ----- ### "Descent product, makes NPS collection easy" — 3.0/5 > **Peter** | *2023년 6월 20일* | 정보 기술 및 서비스 | Recommendation rating: 8.0/10 > > **장점**: NPS collection feature. Customer Support. > > **단점**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow. ----- ### "Custify's Review" — 5.0/5 > **Victoria** | *2026년 7월 31일* | 정보 기술 및 서비스 | Recommendation rating: 10.0/10 > > **장점**: Before implementing Custify, our customer information was scattered across Excel spreadsheets and internal platforms, which made it hard to get a unified view. With Custify, we now have all our customer data centralized in one place, presented in a much more visual way than before. This makes it easier for our team to track accounts and gives us better visibility into the status of each one. > > **단점**: I haven't found any negative points about the tool so far. We've been using it for a relatively short time, and everything has worked smoothly for our team without major issues. ----- Page: 1 / 7\ 다음: [Next page](https://www.capterra.co.kr/software/190125/custify?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/190125/custify) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data