--- description: 검증된 사용 후기를 확인하고 Custify 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [고객 만족 소프트웨어](/directory/30541/customer-satisfaction/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.co.kr/software/190125/custify Page: 1 / 6\ 다음: [Next page](https://www.capterra.co.kr/software/190125/custify?page=2) > Custify는 B2B SaaS 기업을 대상으로 설계된 것으로, 고객 이탈을 줄이고 고객생애가치(CLV)를 높일 수 있도록 지원합니다. > > Verdict: Rated **4.9/5** by 122 users. Top-rated for **추천 가능성**. ----- ## Overview ### Custify은(는) 누가 사용하나요? B2B SaaS 기업을 대상으로 합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.9/5** | 122 리뷰 | | 사용 편의성 | 4.8/5 | Based on overall reviews | | 고객 지원 | 5.0/5 | Based on overall reviews | | 비용 대비 가치 | 4.9/5 | Based on overall reviews | | 특징 | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Custify - **Location**: Bucurest, 루마니아 - **Founded**: 2017 ## Commercial Context - **Target Audience**: 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반 - **Supported Languages**: 영어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 209 more ## 특징 - CSAT 설문 조사 구조 - NPS 설문 조사 구조 - 감정 분석 - 계정 경고 - 계정 관리 - 고객 NPS - 고객 데이터 관리 - 고객 세분화 - 고객 이동 경로 매핑 - 고객 전환 관리 - 고객 참여 - 고객 환경 관리 - 다중 채널 커뮤니케이션 - 동향 분석 - 맞춤형 양식 - 맞춤형 템플릿 - 보고/분석 - 사용량 추적/분석 - 상태 점수 - 설문 조사/여론 조사 관리 - 성능 메트릭 - 수익 관리 - 시각 분석 - 온보딩 - 이메일 관리 - 참여 추적 - 태스크 관리 - 프로세스/워크플로 자동화 - 피드백 관리 - 협업 도구 - 활동 대시보드 - 활동 추적 ## Integrations (22 total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... and 7 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [고객 만족 소프트웨어](https://www.capterra.co.kr/directory/30541/customer-satisfaction/software) ## 관련 범주 - [고객 만족 소프트웨어](https://www.capterra.co.kr/directory/30541/customer-satisfaction/software) - [고객 성공 소프트웨어](https://www.capterra.co.kr/directory/30961/customer-success/software) - [고객 유지 소프트웨어](https://www.capterra.co.kr/directory/34255/customer-retention/software) ## 대안 1. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1781 reviews) 2. [monday CRM](https://www.capterra.co.kr/software/1024614/monday-crm) — 4.7/5 (462 reviews) 3. [Product Fruits](https://www.capterra.co.kr/software/1011214/product-fruits) — 4.7/5 (89 reviews) 4. [Pipedrive](https://www.capterra.co.kr/software/132666/pipedrive) — 4.5/5 (3050 reviews) ## 리뷰 ### "Customer Success Made Proactive" — 5.0/5 > **Deeksha** | *2026년 2월 27일* | 인력 배치 및 채용 | Recommendation rating: 9.0/10 > > **장점**: What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable. The health score framework, playbooks, and automation help CSMs stay proactive instead of reactive, while the intuitive UI makes it easy to onboard both new and experienced team members. > > **단점**: Initial setup can be time-consuming, particularly when defining health scores and playbooks from scratch. That said, once everything is set up, the day-to-day usage is smooth and efficient. ----- ### "Affordable platform to support your CSMs" — 4.0/5 > **Maggie** | *2024년 12월 13일* | 이러닝 | Recommendation rating: 7.0/10 > > **장점**: Great customer support. Team is always available with a quick answer and it's easy to find a time to meet. Custify's playbooks have streamlined my workflow. > > **단점**: The UX is a bit clunky, not always intuitive. Often what would be a simple task in another platform takes multiple clicks, or transferring between windows to complete which slows me down. > > Overall I feel like it's a good product for the price point and I can see that they are continually working to improve. They are very receptive to customer feedback. ----- ### "Descent product, makes NPS collection easy" — 3.0/5 > **Peter** | *2023년 6월 20일* | 정보 기술 및 서비스 | Recommendation rating: 8.0/10 > > **장점**: NPS collection feature. Customer Support. > > **단점**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow. ----- ### "Great customer management platform" — 4.0/5 > **Kelly** | *2024년 11월 15일* | 정보 기술 및 서비스 | Recommendation rating: 9.0/10 > > **장점**: Lots of great features such as health scores and playbooks to save time > > **단점**: Sometimes we have issues with emails not sending / delayed sends > > Overall a really good system, does a lot of things all in one place and new features are being developed consistently. Great support team when needed. ----- ### "Great tool to streamline CS processes and measure customer health" — 4.0/5 > **Elena** | *2024년 7월 25일* | 정보 기술 및 서비스 | Recommendation rating: 8.0/10 > > **장점**: Long list of integrations covering most of the systems we're working with. Very flexible to adapt to existing processes and make them more efficient with playbooks/ lifecycles. The Health Score feature has been a massive value add for us and it's flexible enough to support our outcome based customer health scoring which is quite complex. Can't fault the support we have received from \[sensitive content hidden\] and the team\! Super responsive and always happy to answer questions, offer advice and come up with workarounds if needed. We have also seen many of our feature and improvement requests/ suggestions materialise which is fantastic. The recent updates to the task manager have been a game changer and the team at Custify is working hard on providing regular quality of life improvements\! > > **단점**: Technical implementation has required a lot of effort on our end. Complexity of the system means it takes quite a long time to really become proficient with all the features. The administration of the system is quite time consuming, but this is also due to the fact that we're using it a lot and try to get the most from the system. > > Our overall experience has been very positive. The platform is extremely flexible and there rarely is a case of "not possible". I'd say the system needs someone tech savvy enough with time to dedicate to setting it up and maintaining / updating it on a regular basis in order to make the most of it. But if you do have that, it is a very impactful system to have\! ----- Page: 1 / 6\ 다음: [Next page](https://www.capterra.co.kr/software/190125/custify?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/190125/custify) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data