--- description: 검증된 사용 후기를 확인하고 Custify 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [고객 만족 소프트웨어](/directory/30541/customer-satisfaction/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.co.kr/software/190125/custify Page: 1 / 7\ 다음: [Next page](https://www.capterra.co.kr/software/190125/custify?page=2) > Custify는 B2B SaaS 기업을 대상으로 설계된 것으로, 고객 이탈을 줄이고 고객생애가치(CLV)를 높일 수 있도록 지원합니다. > > Verdict: Rated **4.9/5** by 135 users. Top-rated for **추천 가능성**. ----- ## Overview ### Custify은(는) 누가 사용하나요? B2B SaaS 기업을 대상으로 합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.9/5** | 135 리뷰 | | 사용 편의성 | 4.8/5 | Based on overall reviews | | 고객 지원 | 5.0/5 | Based on overall reviews | | 비용 대비 가치 | 4.9/5 | Based on overall reviews | | 특징 | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Custify - **Location**: Bucurest, 루마니아 - **Founded**: 2017 ## Commercial Context - **Target Audience**: 2\~10, 11\~50, 51\~200, 201\~500, 501\~1,000, 1,001\~5,000, 5,001\~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반 - **Supported Languages**: 영어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 209 more ## 특징 - CSAT 설문 조사 구조 - NPS 설문 조사 구조 - Third-Party Integrations - Workflow Automation - 감정 분석 - 계정 경고 - 계정 관리 - 고객 NPS - 고객 데이터 관리 - 고객 세분화 - 고객 이동 경로 매핑 - 고객 전환 관리 - 고객 참여 - 고객 프로필 - 고객 환경 관리 - 끌어서 놓기 - 다중 채널 커뮤니케이션 - 데이터 가져오기/내보내기 - 데이터 시각화 - 동향 분석 - 맞춤형 양식 - 맞춤형 템플릿 - 보고 및 통계 - 보고/분석 - 사용량 추적/분석 - 사용자 온보딩 - 상태 점수 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 성능 메트릭 - 수익 관리 - 시각 분석 - 온보딩 - 워크플로 관리 - 이메일 관리 - 참여 추적 - 태스크 관리 - 피드백 관리 - 협업 도구 - 활동 대시보드 - 활동 추적 ## Integrations (21 total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce Nonprofit Cloud - Segment - Slack - Stripe ... and 6 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [고객 만족 소프트웨어](https://www.capterra.co.kr/directory/30541/customer-satisfaction/software) ## 관련 범주 - [고객 만족 소프트웨어](https://www.capterra.co.kr/directory/30541/customer-satisfaction/software) - [고객 성공 소프트웨어](https://www.capterra.co.kr/directory/30961/customer-success/software) - [고객 온보딩 소프트웨어](https://www.capterra.co.kr/directory/33476/client-onboarding/software) - [제품 분석 소프트웨어](https://www.capterra.co.kr/directory/32915/product-analytics/software) - [고객 데이터 플랫폼 소프트웨어](https://www.capterra.co.kr/directory/31334/customer-data-platform/software) ## 대안 1. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1789 reviews) 2. [monday CRM](https://www.capterra.co.kr/software/1024614/monday-crm) — 4.7/5 (467 reviews) 3. [Product Fruits](https://www.capterra.co.kr/software/1011214/product-fruits) — 4.7/5 (89 reviews) 4. [Pipedrive](https://www.capterra.co.kr/software/132666/pipedrive) — 4.5/5 (3062 reviews) ## 리뷰 ### "Clean, quick to deploy, good value for a mid-sized CS team" — 5.0/5 > **Juan Manuel** | *2026년 8월 10일* | 건강, 웰빙 및 피트니스 | Recommendation rating: 9.0/10 > > **장점**: Health scoring gives us one view of every account, which replaced our spreadsheet tracking. Playbooks assign onboarding and renewal tasks automatically, so the process is consistent across CSMs. The interface is clean and the team was productive in 4 weeks without long training. > > **단점**: Custom reporting is limited outside the standard dashboards, and the documentation is thin on advanced segmentation — a few configurations needed support instead of being self-service. > > Good fit for a mid-sized CS team that has outgrown spreadsheets but doesn't need the cost or complexity of an enterprise suite. Deployment was quick and support has been responsive throughout. ----- ### "A key tool for managing customer health" — 5.0/5 > **Sebastian** | *2026년 8월 7일* | 제약 | Recommendation rating: 10.0/10 > > **장점**: Custify gave us complete visibility into our accounts' health in one place. The health scores and automated alerts let us get ahead of churn risks before they become real problems. The interface is intuitive, so our team got up to speed quickly without much training. I also love how easy it is to build playbooks and automate follow-up tasks, which saves us a ton of operational time. > > **단점**: The initial learning curve for setting up custom segments and attributes was a bit longer than expected, and a few integrations needed technical support to get working the way we wanted. It would be great to see more customization options in the out-of-the-box reports. > > Overall, our experience has been very positive. Custify has become a central tool for our Customer Success team, helping us prioritize accounts, catch risks early, and improve communication with customers. Custify's support team was responsive whenever we had questions or ran into technical issues. ----- ### "Descent product, makes NPS collection easy" — 3.0/5 > **Peter** | *2023년 6월 20일* | 정보 기술 및 서비스 | Recommendation rating: 8.0/10 > > **장점**: NPS collection feature. Customer Support. > > **단점**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow. ----- ### "Great platform" — 5.0/5 > **Veronica** | *2026년 7월 28일* | 제약 | Recommendation rating: 10.0/10 > > **장점**: Custify gives our CS team a single, clear view of account health, combining usage data, engagement, and risk signals in one place. The automated playbooks save us hours every week by triggering timely outreach before issues turn into churn. The dashboards are intuitive, easy to customize, and make it simple to report on NPS, health scores, and account status to leadership. Onboarding was smooth and their support team was responsive whenever we had questions. > > **단점**: There's a bit of a learning curve when first setting up custom fields and segments, especially if you're migrating a lot of historical data. Some of the more advanced reporting features took time to fully explore. It would be great to see even more out-of-the-box integrations in future releases. > > Custify has become a core part of our Customer Success operation. It gives us visibility we didn't have before, helps us act proactively instead of reactively, and has directly contributed to improving retention. The initial setup takes some effort, but the payoff in day-to-day efficiency and account insight has been well worth it. We'd recommend it to any CS team looking to scale without losing the personal touch with customers. ----- ### "Customer Success Made Proactive" — 5.0/5 > **Deeksha** | *2026년 2월 27일* | 인력 배치 및 채용 | Recommendation rating: 9.0/10 > > **장점**: What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable. The health score framework, playbooks, and automation help CSMs stay proactive instead of reactive, while the intuitive UI makes it easy to onboard both new and experienced team members. > > **단점**: Initial setup can be time-consuming, particularly when defining health scores and playbooks from scratch. That said, once everything is set up, the day-to-day usage is smooth and efficient. ----- Page: 1 / 7\ 다음: [Next page](https://www.capterra.co.kr/software/190125/custify?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/190125/custify) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data