기업의 더 효율적인 소프트웨어
선택을 위한 18년 지원 경험
Detrack
Detrack은(는) 무엇인가요?
기본적으로 Detrack은 기업이 배달 물품을 추적할 수 있게 해주는 배달 관리 소프트웨어입니다. 그러나 단순한 추적 시스템 이상의 기능을 지원합니다. Detrack은 또한 기업 운영을 간소화하는 데 도움이 되는 다양한 기능을 제공합니다. 예를 들어 기업은 Detrack을 사용해서 자사 운전사들의 일정을 관리하고 작업을 배당할 수 있습니다. 또한 Detrack을 사용해서 각 작업의 진행 상태를 모니터링하고 각 배달 작업 상태에 대한 실시간 업데이트를 받을 수 있습니다.
Detrack은(는) 누가 사용하나요?
3PL 택배, 콜드 체인 물류 서비스, 물류 소프트웨어 공급업체, 유통업체, 전자상거래 운영업체, 제약업체, 식품 및 음료 배달 업체를
Detrack 리뷰
Excellent software built by smart team who knows their customers well
주석: I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch! Every time I have issues, they reply extremely fast AND more importantly, with a solution! Keep up the good work team!
장점:
Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly.
단점:
Direct and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now.
Detrack Systems 응답
5년 전
Hey, Roland! Thank you much for your kind, encouraging words. We are extremely pleased to hear that Detrack has made it possible for you to scale up to 50 times! From Day 1, Detrack was designed to be seamlessly scalable. Making it easy for users to onboard and get started is a main goal for us as well, so we're glad you find our solution user-friendly and easy to navigate. Our support team is always at hand to solve any issue our users are facing, and as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the review, Roland, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.
Detrack use as a proof of collection review
주석: It's a nice little system, cost effective but has limitations which we are finding are more and more restrictive as our business grows. We use Detrack for our waste management company (proof of collection), so I feel we miss out on a lot of the POD functionality. I think there is real scope to develop the system further for collectors with regular customers.
장점:
It is very cost effective, easily to add users and the interface is easy to use for drivers and managers.
단점:
No backward and forward integration with Xero - need the ability to bill regular customers for the total number of jobs completed for them over a period (ie a month). Abilities to manage regular customer schedules within the system (rather than uploading from a spreadsheet). No ability to add photos to each job for the drivers to see. No ability to add set items/descriptions with pricing for each item and regular customer. Reporting functionality is very basic. More can be gathered from exporting data to Excel.
Detrack Systems 응답
6개월 전
Hi Will, thanks for taking the time to provide feedback. Glad to hear you find Detrack cost-effective. We have Xero integration in beta now and are looking forward to opening it up to our customer base soon. We have also released Advanced Reports in our Detrack Advanced plan, its available for you to try now at now extra cost. Loads more to follow!
about 3 months use
주석: customer service is fast, but they seem to be inexperienced with food catering app or business because there are key items missing such as organizing the orders, they will not sort by date or time.
장점:
its basic but either the price needs to go down or the features that are available need an overhaul. not more features, but the features need to be updated.
단점:
method of data entry, app is bloated with too many "confirmations", "live" tracking is off, nothing gets sorted by date or by time so drivers are always confused. have to manually let drivers know which order is first on the list.
Detrack Systems 응답
9개월 전
Thank you for taking the time to provide valuable feedback about our product. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us to discuss your experience further at https://www.detrack.com/get-in-touch-with-us/.
So far so good. but maybe not for long term use.
주석: does the job well. driver got accustomed to the app feature very quickly.
장점:
Simple App & Manual (used to be). drivers are accustomed to the app feature very quickly, and i like the previous manual/ documentation. straight to the point, i can see whats available. but now the manual list is not easy to find.
단점:
- the customer service experience is bad. since detrack outsourced it, the response is slow and they do not know technical and acted like messengers only. "I'll check with the technical team" is a common answer, and long wait time makes it worse. but this problem is prevalent for a larger corporation. meaning it'll only get worse through time. - rising prices.
Detrack Systems 응답
7개월 전
Thank you for taking the time to provide valuable feedback about Detrack. We apologize that your customer service experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us at https://www.detrack.com/get-in-touch-with-us/ to discuss your experience further.
Could Work Better for Trades
주석: I like the ability to customize the fields, but further configuration would make this a great choice for other trades-related businesses (plumber, locksmith, electrician, etc).
장점:
The customer always is updated about our status.
단점:
It's not very customizable. I don't need the Pickup and Delivery tabs. We are not a delivery service. We are a trades company and use this to schedule and inform our customer where we are. This could be customized to service businesses and it would be a great feature for the other trades.
Detrack Systems 응답
5개월 전
Thank you, Gilles, for posting your review. At Detrack, we value your feedback and always strive to provide the best for our customers. We invite you to reach out to our team for assistance on our dashboard at https://www.detrack.com/get-in-touch-with-us/.
