--- description: 검증된 사용 후기를 확인하고 HelpDesk 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpDesk 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [지원 센터 소프트웨어](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk) # HelpDesk Canonical: https://www.capterra.co.kr/software/185973/helpdesk Page: 1 / 8\ 다음: [Next page](https://www.capterra.co.kr/software/185973/helpdesk?page=2) > HelpDesk는 팀 작업을 간소화하도록 설계된 온라인 티켓팅 시스템입니다. 뛰어난 고객 지원을 제공합니다. 간편하게 사용할 수 있습니다. > > Verdict: Rated **4.6/5** by 180 users. Top-rated for **추천 가능성**. ----- ## Overview ### HelpDesk은(는) 누가 사용하나요? 신생 스타트업부터 글로벌 대기업까지 HelpDesk는 규모나 업종에 관계없이 모든 기업에 적합합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.6/5** | 180 리뷰 | | 사용 편의성 | 4.7/5 | Based on overall reviews | | 고객 지원 | 4.5/5 | Based on overall reviews | | 비용 대비 가치 | 4.4/5 | Based on overall reviews | | 특징 | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 추천 가능성) | ## 공급업체 정보 - **회사**: Text - **Location**: Boston, 미국 - **Founded**: 2002 ## Commercial Context - **시작 가격**: US$29.00 - **Pricing model**: (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반 - **Supported Languages**: 영어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 209 more ## 특징 - Alerts/Escalation - CRM - CSAT 설문 조사 구조 - NPS 설문 조사 구조 - SLA(서비스 수준 계약) 관리 - Task Automation - Third-Party Integrations - 감정 분석 - 고객 기록 - 고객 데이터베이스 - 고객 세분화 - 고객 환경 관리 - 과제 관리 - 다중 채널 커뮤니케이션 - 대시보드 - 대화 인텔리전스 - 데이터 보안 - 동향 분석 - 맞춤 설정 - 맞춤형 양식 - 맞춤형 템플릿 - 매크로/템플릿 응답 - 문제 감사 - 문제 추적 - 보고 및 통계 - 보고/분석 - 불만 모니터링 - 상호 작용 추적 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 셀프 서비스 포털 - 수신함 관리 - 시각 분석 - 우선순위 부여 - 워크플로 관리 - 이메일 관리 - 자동 라우팅 - 지식 기반 관리 - 참여 추적 - 콘텐츠 관리 - 콜 센터 관리 - 큐 관리 - 태스크 관리 - 템플릿 관리 - 프로세스/워크플로 자동화 - 피드백 관리 - 협업 도구 - 활동 대시보드 ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [지원 센터 소프트웨어](https://www.capterra.co.kr/directory/30008/help-desk/software) ## 관련 범주 - [지원 센터 소프트웨어](https://www.capterra.co.kr/directory/30008/help-desk/software) - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) - [불만사항 관리 소프트웨어](https://www.capterra.co.kr/directory/30674/complaint-management/software) - [문제 추적 소프트웨어](https://www.capterra.co.kr/directory/30675/issue-tracking/software) - [고객 만족 소프트웨어](https://www.capterra.co.kr/directory/30541/customer-satisfaction/software) ## 대안 1. [Zoho Assist](https://www.capterra.co.kr/software/181775/zoho-assist) — 4.7/5 (1406 reviews) 2. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1781 reviews) 3. [LiveChat](https://www.capterra.co.kr/software/62194/livechat) — 4.6/5 (1723 reviews) 4. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3425 reviews) 5. [Tidio](https://www.capterra.co.kr/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## 리뷰 ### "HelpDesk= Helpful" — 4.0/5 > **Jessica** | *2024년 8월 5일* | 소비자 상품 | Recommendation rating: 7.0/10 > > **장점**: I do like the ease of functionality. It is pretty straight forward to use. > > **단점**: It can be kind of slow, and harder to train people on. > > Super useful tool when working in customer service ----- ### "HelpDesk has great potential to help our workflow\!" — 4.0/5 > **Emmanuel** | *2025년 9월 19일* | 종교 기관 | Recommendation rating: 5.0/10 > > **장점**: I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services. It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks. > > **단점**: I do wish that helpdesk had better/deeper integration with chatbot. I wish that tags were connected with livechat, and that we could more easily find transcripts from tickets so we can get a fuller picture of a visitor's experience and questions. Creating more fluid tickets that can be updated based on multiple interactions from our website would be a major bonus. We would like to have more AI options and more customizable AI features in how it could respond to common questions. With the move to text.com as one app for all the services, there are still many features missing that we found helpful, especially to be able to customize views with filters. Please bring that back\! > > We liked the LiveChat tickets, and did not have a need for many of the extra features that are in helpdesk, but for what it offers, we have benefitted. We are looking forward to the features that have not carried over to the new version to be added again\! ----- ### "PERFECT , GOOD" — 5.0/5 > **JESSICA** | *2026년 3월 27일* | 컴퓨터 게임 | Recommendation rating: 10.0/10 > > **장점**: Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and attentive. 😊 > > **단점**: Cons: Sometimes it can freeze for a moment, but it usually goes back to normal very quickly. But overall, it is very good. > > My experience with the HelpDesk was positive. The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed assistance, I received efficient support and guidance. 😊 ----- ### "Helpful Tips to Improve HelpDesk" — 3.0/5 > **Daniel** | *2025년 6월 6일* | 기계 또는 산업 공학 | Recommendation rating: 6.0/10 > > **장점**: I like how all of the tickets are in one place, and they are easy to sort through by using the left and right arrows. It is helpful to have the dropdowns right there on the side to quickly and easily assign them to the right team(s) to be handled appropriately. > > **단점**: The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee. This would be very helpful when setting tasks to solve or close tickets. One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email. For example, sometimes we would like to directly email the ticket to another colleague at our company for review or feedback before marking solved or closing it out. Additionally, having the ability to convert a ticket to the chat archives would be helpful so we can then download the transcript from there and send to email. Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives. > > Overall experience is basically described in the first two boxes above. The HelpDesk is just okay. It is there for us to be able to pick up and assign tickets, but it certainly lacks in some areas of functionality and I rated it 3 stars because I believe there is room for improvement. I think the focus should shift to actual functionality of what we do with these tickets in our workflow. ----- ### "Well-Organized Interface and Easy Ticket Management" — 5.0/5 > **David** | *2026년 3월 12일* | 항공 및 항공 우주 | Recommendation rating: 10.0/10 > > **장점**: HelpDesk was very easy to set up and configure. Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks. It has made organizing and tracking support requests much more efficient. > > **단점**: We did have an issue with our Outlook rejecting the notices when people left messages. However, we were able to resolve it by adding helpdesk to our whitelist. > > What I like best about HelpDesk is the browser interface. The layout is clean and well organized, making it easy to navigate between tickets, track conversations, and manage requests without confusion. ----- Page: 1 / 8\ 다음: [Next page](https://www.capterra.co.kr/software/185973/helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/185973/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data