--- description: 검증된 사용 후기를 확인하고 Zoho CRM Plus 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM Plus 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [고객 충성도 소프트웨어](/directory/10031/customer-loyalty/software) > [Zoho CRM Plus](/software/182207/zoho-crmplus) # Zoho CRM Plus Canonical: https://www.capterra.co.kr/software/182207/zoho-crmplus Page: 1 / 4\ 다음: [Next page](https://www.capterra.co.kr/software/182207/zoho-crmplus?page=2) > Zoho CRM Plus는 뛰어난 고객 환경을 제공하여 고객을 브랜드 옹호자로 전환할 수 있게 도와줍니다. > > Verdict: Rated **4.4/5** by 71 users. Top-rated for **추천 가능성**. ----- ## Overview ### Zoho CRM Plus은(는) 누가 사용하나요? 중소기업, 중견기업 및 대기업을 대상으로 합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.4/5** | 71 리뷰 | | 사용 편의성 | 4.2/5 | Based on overall reviews | | 고객 지원 | 4.1/5 | Based on overall reviews | | 비용 대비 가치 | 4.4/5 | Based on overall reviews | | 특징 | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 추천 가능성) | ## 공급업체 정보 - **회사**: Zoho - **Founded**: 1996 ## Commercial Context - **시작 가격**: US$45.65 - **Pricing model**: (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Linux(데스크톱), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 그리스어, 네덜란드어, 덴마크어, 독일어, 스페인어, 아이티어, 아일랜드어, 에스토니아어, 영어, 우크라이나어, 이탈리아어, 일본어, 중국어, 체코어, 카탈로니아어, 크로아티아어, 튀르키예어, 포르투갈어, 포르투갈어, 포르투갈어(유럽), 폴란드어, 핀란드어, 한국어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 210 more ## 특징 - CRM - SMS 메시징 - Third-Party Integrations - 감정 분석 - 검색/필터 - 경보/통지 - 고객 기록 - 고객 세분화 - 고객 환경 관리 - 네거티브 피드백 관리 - 다중 언어 - 다중 채널 데이터 수집 - 다중 채널 커뮤니케이션 - 대시보드 - 데이터 가져오기/내보내기 - 맞춤형 양식 - 맞춤형 템플릿 - 멤버십 관리 - 보고 및 통계 - 보고/분석 - 보상 관리 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 소셜 프로모션 - 실시간 채팅 - 액세스 제어/권한 - 예측 분석 - 워크플로 관리 - 이메일 관리 - 참여 추적 - 채팅/메시징 - 캠페인 관리 - 커뮤니케이션 관리 - 텍스트 분석 - 피드백 관리 - 협업 도구 ## Integrations (19 total) - Docusign - Dropbox Business - Eventbrite - Google Ads - Google Workspace - Mailchimp - Microsoft 365 - Microsoft Outlook - Microsoft Word - SurveyMonkey - Twilio - Ytel - Zoho BugTracker - Zoho Cliq - Zoho Creator ... and 4 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [고객 충성도 소프트웨어](https://www.capterra.co.kr/directory/10031/customer-loyalty/software) ## 관련 범주 - [고객 충성도 소프트웨어](https://www.capterra.co.kr/directory/10031/customer-loyalty/software) - [고객 경험 소프트웨어](https://www.capterra.co.kr/directory/30671/customer-experience/software) - [고객 참여 소프트웨어](https://www.capterra.co.kr/directory/30906/customer-engagement/software) - [고객 만족 소프트웨어](https://www.capterra.co.kr/directory/30541/customer-satisfaction/software) - [협업 소프트웨어](https://www.capterra.co.kr/directory/15/collaboration/software) ## 대안 1. [Bigin by Zoho CRM](https://www.capterra.co.kr/software/204998/bigin-by-zoho-crm) — 4.7/5 (730 reviews) 2. [Lucky Orange](https://www.capterra.co.kr/software/150695/lucky-orange) — 4.7/5 (260 reviews) 3. [Pipedrive](https://www.capterra.co.kr/software/132666/pipedrive) — 4.5/5 (3050 reviews) 4. [EngageBay CRM](https://www.capterra.co.kr/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 5. [monday CRM](https://www.capterra.co.kr/software/1024614/monday-crm) — 4.7/5 (462 reviews) ## 리뷰 ### "A powerful all-in-one CRM for organized lead and client management" — 5.0/5 > **Patrina** | *2025년 12월 30일* | 부동산 | Recommendation rating: 10.0/10 > > **장점**: The all-in-one ecosystem. CRM, forms, automation, and communication tools work together without needing multiple platforms. > > **단점**: The setup can feel overwhelming at first, especially when configuring automations and integrations. But there is always a Tech available to help. > > Zoho CRM Plus has helped streamline lead management and client communication while keeping everything centralized. Once configured, it runs smoothly and supports both sales and administrative needs. ----- ### "Amazing platform" — 5.0/5 > **Beatriz** | *2024년 9월 28일* | 식품 및 음료 | Recommendation rating: 10.0/10 > > **장점**: Its the most perfect tool ever. You can benefit from their ready to use templates but the most exciting thing is you can creste your own\! Not mentioning you have every tool you need in one place > > **단점**: Nothing yet. I am really liking Zoho and intend to learn more. > > Amazing, no complains. I am excited to keep using it ----- ### "Never buy into an Annual - Pay Monthly for a couple months to see." — 2.0/5 > **Brian** | *2026년 1월 9일* | 전기/전자 제조 | Recommendation rating: 2.0/10 > > **장점**: Pricing/Feature rich and lots of promises. Seems like there is possibility for a fraction of the price without data caps of other offerings. For the price of XXX tool, I should be able to get a not quite as shiny, but functional version with some quirks and teething instructions. That is the promise, and what I like most about it - is possibility. None of that has been realized though. > > **단점**: No ability to actually review the software to see if it will work for you. If you are coming in with hundreds of potential users , you might get the time of day. If you are a small business with 3 people, looking to expand and explore, good luck. You could spend months poking around trying to figure our direct answers. All the while there is that buy button . . with annual pricing. So enticing as then you would really see, but don't do it. Look at reviews - support is deplorable - even at top tier paid tiers. You are on your own. You will not be able to figure if this solution will really work with you and your TRUE pricing after extras in 30 days or 45 days. If you do sign up for annual plan at potentially multiples of the sticker price. > > Zoho good on paper, but our trial period was useless to test integrations as the limits they put on trial can't tell you if your data will fit or if you will be nickel and dimed for api calls, or records storage. I decided to buy into a monthly plan to test it out. Can you just port your trial over to a plan - no. Needed to start over. Ok. Can I even buy CRM Plus Starter. Nope. Bait and switch - you cannot - only enterprise. Every time I interact with anyone from Zoho, I have less and less confidence in the company. Sales people are dismissive, scheduled demo was changed and cancelled and nothing really answered. Integrations are half baked and quirky. Even Self Service buying - when trying to pay to test out a versions for a month or two, you can't do it. On their sales page, say contact sales so I can pay you for the services I want - their sales IQ chat takes your information and then just never does anything else. Maybe Zoho CRM Plus is a a comprehensive offering if you can implement it yourself. For me after a month of working with trials and looking at reviews, and even trying to pay them to trial with real versions, I have been frustrated. I still don't know if the solution will work at starter, enterprise, levels (still reasonable cost) or if integrations to common platforms will balloon my costs by $1000's per month. My suggestion, DO NOT buy an annual subscription. If you think the tool is right for you buy monthly and see what its like for a couple of months so you can really get the user experience and real pricing without being locked in long term. If you like it, go annual. If not, move on. ----- ### "Incredible power, but complicated processes." — 5.0/5 > **Devon** | *2024년 6월 3일* | 부동산 | Recommendation rating: 6.0/10 > > **장점**: - Industry leading integrations with tools like Zapier and others - The value is incredible. You're getting: Project management tools, Social media marketing tools, landing page builders, a fully customizable CRM, email builders, custom workflows, per account and per app permissions for each user, forms, etc. - The customizability of everything is fantastic > > **단점**: Zoho products in general feel like they were created by software engineers for developers or people with deep technical knowledge about how CRMs connect using hooks and how custom fields can be linked into reports. Its just a LOT to learn, even for someone with a good amount of technical knowledge. I wish the program felt a bit more natural to use. Everything about it feels so clinical or technical. I also wish there was an easy-to-use "Zoho University" to learn how to use all the crazy tools this has to offer. I've used this tool a LOT over 3+ years and there's still way more that I don't know. > > Customer support is always great, super quick and helpful. The programs Zoho builds are very powerful and customizable but also very challenging to learn and implement into your specific organization. It takes a LOT of time to learn the program as the admin if you're not already familiar with multiple other powerful CRM programs. You just get SO much value for your money. Zoho products can operate your entire business, no matter the industry. I just may be significantly overkill for your needs. Likewise, sometimes a purpose-built tool (specific to your industry) will serve your needs better, and simpler than a tool like Zoho which is built to meet the needs of all company times, from tech start-ups, to retail empires, to social marketing companies, to SAAS companies. ----- ### "Very useful tool" — 4.0/5 > **renaud** | *2019년 9월 27일* | 의료 기기 | Recommendation rating: 9.0/10 > > **장점**: Ease fo use, affordability, feature set, intuitive > > **단점**: some menus are not all that straight forward and require multiple steps to get some tasks done > > overall very good experience, works as advertise with good customer support as needed ----- Page: 1 / 4\ 다음: [Next page](https://www.capterra.co.kr/software/182207/zoho-crmplus?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/182207/zoho-crmplus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data