--- description: 검증된 사용 후기를 확인하고 Zoho Assist 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [원격 지원 솔루션](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.co.kr/software/181775/zoho-assist Page: 1 / 59\ 다음: [Next page](https://www.capterra.co.kr/software/181775/zoho-assist?page=2) > Zoho Assist는 전 세계의 모든 원격 컴퓨터에 연결할 수 있는 간단하고 직관적인 사용자 인터페이스를 제공할 수 있습니다. > > Verdict: Rated **4.7/5** by 1445 users. Top-rated for **추천 가능성**. ----- ## Overview ### Zoho Assist은(는) 누가 사용하나요? 아웃소싱 IT 및 MSP 지원, IT 지원, 고객 헬프 데스크를 대상으로 합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.7/5** | 1445 리뷰 | | 사용 편의성 | 4.7/5 | Based on overall reviews | | 고객 지원 | 4.6/5 | Based on overall reviews | | 비용 대비 가치 | 4.7/5 | Based on overall reviews | | 특징 | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Zoho - **Founded**: 1996 ## Commercial Context - **시작 가격**: ₹480.00 - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Linux(데스크톱), Chromebook(데스크톱), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 네덜란드어, 독일어, 불가리아어, 스웨덴어, 스페인어, 영어, 이탈리아어, 일본어, 중국어, 포르투갈어, 프랑스어, 한국어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 209 more ## 특징 - Desktop/Browser Sharing - HD 오디오/동영상 - MSP 관련 - Real-Time Monitoring - 다중 채널 커뮤니케이션 - 대시보드 - 동영상 회의 - 레코딩 - 모바일 액세스 - 모바일 화면 공유 - 무인 액세스 - 문제 관리 - 문제 해결 - 백업 및 복구 - 보고 및 통계 - 보고/분석 - 서버 모니터링 - 설문조사 및 피드백 - 세션 기록 - 셀프 서비스 포털 - 실시간 채팅 - 실시간 채팅 - 실시간 화면 공유 - 액세스 제어/권한 - 원격 모니터링 및 관리 - 원격 액세스/제어 - 원격 지원 - 일정 관리 - 주석 - 지원 티켓 관리 - 진단 도구 - 채팅/메시징 - 파일 공유 - 파일 전송 - 협업 도구 - 화면 공유 - 화면 녹화 - 화상 채팅 ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [원격 지원 솔루션](https://www.capterra.co.kr/directory/30928/remote-support/software) ## 관련 범주 - [원격 지원 솔루션](https://www.capterra.co.kr/directory/30928/remote-support/software) - [원격 근로 소프트웨어](https://www.capterra.co.kr/directory/31855/remote-work/software) - [원격 데스크톱 소프트웨어](https://www.capterra.co.kr/directory/31955/remote-desktop/software) - [ITSM 소프트웨어](https://www.capterra.co.kr/directory/30676/itsm/software) - [관리형 서비스 공급업체(MSP) 소프트웨어](https://www.capterra.co.kr/directory/30921/msp/software) ## 대안 1. [TeamViewer ONE](https://www.capterra.co.kr/software/122252/teamviewer) — 4.6/5 (11629 reviews) 2. [Slack](https://www.capterra.co.kr/software/135003/slack) — 4.7/5 (24142 reviews) 3. [ISL Light](https://www.capterra.co.kr/software/146892/isl-light) — 4.7/5 (779 reviews) 4. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3460 reviews) 5. [JIRA Service Management](https://www.capterra.co.kr/software/138769/jira-service-management) — 4.5/5 (770 reviews) ## 리뷰 ### "Other softwares don't even come close to Zoho" — 5.0/5 > **Trevor** | *2026년 5월 23일* | 소비자 서비스 | Recommendation rating: 10.0/10 > > **장점**: I have a small business, and Zoho Assist helps me so much. The value for money is amazing, since I use the free account I'm able to not only connect remotely but I can have a few computers on unattended access so I can help whenever. We have multiple branches and being able to jump on and assist is a Godsend. It's so easy to use, I have people who are not computer savvy able to use it and it just works. The connection is stable, never having any connection issues at all. > > **단점**: Honestly, nothing. I don't like that it's always asking me to pay for it, but I think they finally got me today and I'm going to upgrade to the $18 plan as one pro user, and no unattended access except the free ones. > > Overall, my experience has been a good one. I needed a program that I could jump on, send a link and access a computer remotely without needed excess drivers and other random things installing in the background, just a few buttons and I'm connected. I tried using other programs but they seem like they were made in the 80s compared to this. ----- ### "Easy to Use, Reliable Remote Support Tool" — 5.0/5 > **Will** | *2026년 5월 26일* | 도매 | Recommendation rating: 10.0/10 > > **장점**: Zoho Assist is extremely easy to use, both for the technician and the end user. The setup process is quick, and joining a remote session is straightforward with minimal steps, which is ideal when supporting non‑technical users. The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools. Performance is reliable, with stable connections and good screen responsiveness. It also integrates well with other Zoho products, which helps streamline workflows. > > **단점**: There are very few downsides overall, but at times the interface can feel slightly basic compared to some higher-end alternatives. Some advanced features are not as intuitive to locate initially, and there can occasionally be minor latency depending on the network connection. However, these issues are relatively minor and do not impact day-to-day use. > > Overall, Zoho Assist provides a dependable and user-friendly remote support solution. It strikes a good balance between simplicity and functionality, making it suitable for both IT professionals and less technical users. The platform allows quick access to remote machines, supports efficient troubleshooting, and reduces the time needed to resolve issues. It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key. ----- ### "Remote Access Connection Issues" — 1.0/5 > **Adrian** | *2026년 6월 23일* | 컴퓨터 및 네트워크 보안 | Recommendation rating: 2.0/10 > > **장점**: Faster connection speed when connected. Lesser latency in comparison to team viewer and any desk platforms. > > **단점**: Long process setting up a remote session with a client. From the downloading remote access file to authentication, is very long. ----- ### "Reliable Remote Support with Zoho Assist for Small Business" — 4.0/5 > **검증된 리뷰어** | *2026년 4월 17일* | 컴퓨터 하드웨어 | Recommendation rating: 9.0/10 > > **장점**: What I like most about Zoho Assist for my small business is how simple and effective it is for providing remote support to my clients. It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money. The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support. It’s a practical tool that helps me maintain a professional and efficient support experience for my clients. > > **단점**: What I dislike is that there can occasionally be minor performance hiccups or limitations depending on the client’s network connection, which can impact the smoothness of a session. Some advanced features are also locked behind higher-tier plans, which can be a consideration for a small business trying to keep costs down. While it generally works well, there are moments where it doesn’t feel as polished as some larger, more established remote support platforms. > > Overall, my experience with Zoho Assist has been very positive. It provides a reliable and cost-effective solution for delivering remote support, which is essential for running a small IT-focused business. Despite a few minor drawbacks, it offers strong functionality and ease of use, making it a valuable tool for supporting clients and maintaining efficient operations. ----- ### "Pretty solid solution for small tech companies" — 5.0/5 > **검증된 리뷰어** | *2026년 5월 7일* | 정보 기술 및 서비스 | Recommendation rating: 8.0/10 > > **장점**: Pretty smooth transition with branding. The remote feature is smooth on the web portal, desktop agent and iphone app. Customer support is spot on with quick response when issues are reported. Pretty simple to use once you get use to the management page. > > **단점**: Not much on the end point reporting side at this time but i imagine its in the works. I've experienced 1 bad connection issue but that was cleared up after reporting to support. > > Overall its been a great experience. I was a bit on edge with the cost for the service but its been pretty solid compared to connect wise. ----- Page: 1 / 59\ 다음: [Next page](https://www.capterra.co.kr/software/181775/zoho-assist?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/181775/zoho-assist) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data