--- description: 검증된 사용 후기를 확인하고 Zoho Assist 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [원격 지원 솔루션](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.co.kr/software/181775/zoho-assist Page: 1 / 60\ 다음: [Next page](https://www.capterra.co.kr/software/181775/zoho-assist?page=2) > Zoho Assist는 전 세계의 모든 원격 컴퓨터에 연결할 수 있는 간단하고 직관적인 사용자 인터페이스를 제공할 수 있습니다. > > Verdict: Rated **4.7/5** by 1472 users. Top-rated for **추천 가능성**. ----- ## Overview ### Zoho Assist은(는) 누가 사용하나요? 아웃소싱 IT 및 MSP 지원, IT 지원, 고객 헬프 데스크를 대상으로 합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.7/5** | 1472 리뷰 | | 사용 편의성 | 4.7/5 | Based on overall reviews | | 고객 지원 | 4.6/5 | Based on overall reviews | | 비용 대비 가치 | 4.7/5 | Based on overall reviews | | 특징 | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Zoho - **Founded**: 1996 ## Commercial Context - **시작 가격**: ₹480.00 - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 자영업, 2\~10, 11\~50, 51\~200, 201\~500, 501\~1,000, 1,001\~5,000, 5,001\~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Linux(데스크톱), Chromebook(데스크톱), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 네덜란드어, 독일어, 불가리아어, 스웨덴어, 스페인어, 영어, 이탈리아어, 일본어, 중국어, 포르투갈어, 프랑스어, 한국어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 209 more ## 특징 - Desktop/Browser Sharing - HD 오디오/동영상 - MSP 관련 - Real-Time Monitoring - 다중 채널 커뮤니케이션 - 대시보드 - 동영상 회의 - 레코딩 - 모바일 액세스 - 모바일 화면 공유 - 무인 액세스 - 문제 관리 - 문제 해결 - 백업 및 복구 - 보고 및 통계 - 보고/분석 - 서버 모니터링 - 설문조사 및 피드백 - 세션 기록 - 셀프 서비스 포털 - 실시간 채팅 - 실시간 채팅 - 실시간 화면 공유 - 액세스 제어/권한 - 원격 모니터링 및 관리 - 원격 액세스/제어 - 원격 지원 - 일정 관리 - 주석 - 지원 티켓 관리 - 진단 도구 - 채팅/메시징 - 파일 공유 - 파일 전송 - 협업 도구 - 화면 공유 - 화면 녹화 - 화상 채팅 ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [원격 지원 솔루션](https://www.capterra.co.kr/directory/30928/remote-support/software) ## 관련 범주 - [원격 지원 솔루션](https://www.capterra.co.kr/directory/30928/remote-support/software) - [원격 근로 소프트웨어](https://www.capterra.co.kr/directory/31855/remote-work/software) - [원격 데스크톱 소프트웨어](https://www.capterra.co.kr/directory/31955/remote-desktop/software) - [ITSM 소프트웨어](https://www.capterra.co.kr/directory/30676/itsm/software) - [관리형 서비스 공급업체(MSP) 소프트웨어](https://www.capterra.co.kr/directory/30921/msp/software) ## 대안 1. [TeamViewer ONE](https://www.capterra.co.kr/software/122252/teamviewer) — 4.6/5 (11636 reviews) 2. [Slack](https://www.capterra.co.kr/software/135003/slack) — 4.7/5 (24183 reviews) 3. [ISL Light](https://www.capterra.co.kr/software/146892/isl-light) — 4.7/5 (779 reviews) 4. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3470 reviews) 5. [JIRA Service Management](https://www.capterra.co.kr/software/138769/jira-service-management) — 4.5/5 (772 reviews) ## 리뷰 ### "Zoho Assist trial has convinced me why so many IT solopreneurs use it" — 5.0/5 > **John** | *2026년 7월 25일* | 정보 기술 및 서비스 | Recommendation rating: 10.0/10 > > **장점**: Very pleased with the ease of use (and installation) for both technician and client. Zoho reached out to me shortly after signing up for the trial to see how it was going (appreciate the proactive approach to customer support, despite not needing to call them...yet...during my trial period). Appreciate the ability to purchase remote support subscription separate from remote access subscription, which will allow me to control costs. > > **단점**: While the initial installation of the Zoho Assist client is simple and straightforward, it is unclear whether software updates for clients are automatic or will require reinstallation/redeployment of the apps as new security and/or feature updates are released > > Evaluating Zoho Assist as a potential economical alternative to TeamViewer (I'm a former TeamViewer subscriber). I've moved to part-time employment as I 'ease into' retirement and continue to provide support and knowledge transfer for the engineer hired to backfill my role. Evaluating tools to support my desire to support non-profit and small business clients as a solopreneur to keep my brain active (and keep me from driving my family nuts in retirement). Had first considered AnyDesk, but discovered that their pricing now approaches that of TeamViewer. While providing similar features and functionality, Zoho Assist clearly wins the value-for-money analysis among the three for me and the features I value. I experienced no connection issues or bugs during my testing to date. I do need to research Zoho Assist client software update auto-deployment to fully understand the lift there. ----- ### "Good review" — 4.0/5 > **Junichi** | *2026년 7월 6일* | 식품 생산 | Recommendation rating: 9.0/10 > > **장점**: What I liked most about Zoho Assist is its ease of use, reliable remote connection, and fast setup. It allows IT support teams to troubleshoot user devices quickly without requiring complex configuration. Features such as unattended access, file transfer, multi-monitor support, session recording, and reboot/reconnect make remote support efficient and secure. The web-based interface is intuitive, and the overall performance is stable, helping reduce downtime and improve support response times. > > **단점**: While Zoho Assist is a strong remote support solution, there are a few areas that could be improved. Occasionally, connection quality may decrease on slower internet connections, and some advanced features are limited to higher-tier plans. The user interface could also be more streamlined for first-time users, and file transfers can sometimes be slower when working with very large files. > > Overall, my experience with Zoho Assist has been very positive. It is a reliable and user-friendly remote support solution that makes it easy to connect to and troubleshoot devices quickly. The platform offers useful features such as unattended access, file transfer, remote reboot, and multi-monitor support, helping IT teams resolve issues efficiently while minimizing downtime. It has become a valuable tool for providing fast and secure remote assistance. ----- ### "Quick to grab the $$$, way slower to fix the problems" — 3.0/5 > **Steven** | *2026년 7월 30일* | 정보 기술 및 서비스 | Recommendation rating: 3.0/10 > > **장점**: Ease of use whilst maintaining security. Talking new customers through the download process was fairly easy. > > **단점**: Lack of followup or availability of support from a real person. I had questions that had been open for 19 months that were NEVER addressed or attempts were made via a chat tool when I stated that I spend desk time in a vehicle, so a call is the optimal way to get me > > Meh. As long as I dealt with Zoho’s challenges, it would reliably work within those constraints. Addressing issues never happened. Connecting to the right person by phone was a kludge. Their support was 12 or more hours ahead and when they reached out, it was so far out from the problem I was having it was irrelevant. The reach out was not like for like; if I call you, don’t send a text, chat or email. Call me back. Might not match your version of support, but if I called, I wanted a resolution on the phone, not weeks after when \[sensitive content hidden\] came back from vacation ----- ### "Easy to Use, Reliable Remote Support Tool" — 5.0/5 > **Will** | *2026년 5월 26일* | 도매 | Recommendation rating: 10.0/10 > > **장점**: Zoho Assist is extremely easy to use, both for the technician and the end user. The setup process is quick, and joining a remote session is straightforward with minimal steps, which is ideal when supporting non‑technical users. The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools. Performance is reliable, with stable connections and good screen responsiveness. It also integrates well with other Zoho products, which helps streamline workflows. > > **단점**: There are very few downsides overall, but at times the interface can feel slightly basic compared to some higher-end alternatives. Some advanced features are not as intuitive to locate initially, and there can occasionally be minor latency depending on the network connection. However, these issues are relatively minor and do not impact day-to-day use. > > Overall, Zoho Assist provides a dependable and user-friendly remote support solution. It strikes a good balance between simplicity and functionality, making it suitable for both IT professionals and less technical users. The platform allows quick access to remote machines, supports efficient troubleshooting, and reduces the time needed to resolve issues. It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key. ----- ### "First time Zoho user" — 4.0/5 > **sean** | *2026년 8월 1일* | 컴퓨터 및 네트워크 보안 | Recommendation rating: 9.0/10 > > **장점**: Zoho Assist comes packed with all the key diagnostic tools and remote control features I was looking for. As a beginner tech, I found the interface incredibly user-friendly and intuitive to navigate—it worked smoothly right out of the box without a steep learning curve. > > **단점**: Nothing major\! Setting up unattended access has a few options to configure at first, but once you get the hang of it, everything runs very seamlessly. > > My overall experience with Zoho Assist has been excellent. It made taking over remote desktops and running diagnostic tools simple and straightforward, even while I'm still building up my technical toolkit. It is reliable, easy to use, and a great value. ----- Page: 1 / 60\ 다음: [Next page](https://www.capterra.co.kr/software/181775/zoho-assist?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/181775/zoho-assist) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data