--- description: 검증된 사용 후기를 확인하고 Zoho Assist 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [원격 지원 솔루션](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.co.kr/software/181775/zoho-assist Page: 1 / 61\ 다음: [Next page](https://www.capterra.co.kr/software/181775/zoho-assist?page=2) > Zoho Assist는 전 세계의 모든 원격 컴퓨터에 연결할 수 있는 간단하고 직관적인 사용자 인터페이스를 제공할 수 있습니다. > > Verdict: Rated **4.7/5** by 1495 users. Top-rated for **추천 가능성**. ----- ## Overview ### Zoho Assist은(는) 누가 사용하나요? 아웃소싱 IT 및 MSP 지원, IT 지원, 고객 헬프 데스크를 대상으로 합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.7/5** | 1495 리뷰 | | 사용 편의성 | 4.7/5 | Based on overall reviews | | 고객 지원 | 4.6/5 | Based on overall reviews | | 비용 대비 가치 | 4.7/5 | Based on overall reviews | | 특징 | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Zoho - **Founded**: 1996 ## Commercial Context - **시작 가격**: ₹480.00 - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 자영업, 2\~10, 11\~50, 51\~200, 201\~500, 501\~1,000, 1,001\~5,000, 5,001\~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Linux(데스크톱), Chromebook(데스크톱), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 네덜란드어, 독일어, 불가리아어, 스웨덴어, 스페인어, 영어, 이탈리아어, 일본어, 중국어, 중국어, 포르투갈어, 프랑스어, 한국어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 209 more ## 특징 - Desktop/Browser Sharing - HD 오디오/동영상 - MSP 관련 - Real-Time Monitoring - 다중 채널 커뮤니케이션 - 대시보드 - 동영상 회의 - 레코딩 - 모바일 액세스 - 모바일 화면 공유 - 무인 액세스 - 문제 관리 - 문제 해결 - 백업 및 복구 - 보고 및 통계 - 보고/분석 - 서버 모니터링 - 설문조사 및 피드백 - 세션 기록 - 셀프 서비스 포털 - 실시간 채팅 - 실시간 채팅 - 실시간 화면 공유 - 액세스 제어/권한 - 원격 모니터링 및 관리 - 원격 액세스/제어 - 원격 지원 - 일정 관리 - 주석 - 지원 티켓 관리 - 진단 도구 - 채팅/메시징 - 파일 공유 - 파일 전송 - 협업 도구 - 화면 공유 - 화면 녹화 - 화상 채팅 ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [원격 지원 솔루션](https://www.capterra.co.kr/directory/30928/remote-support/software) ## 관련 범주 - [원격 지원 솔루션](https://www.capterra.co.kr/directory/30928/remote-support/software) - [원격 근로 소프트웨어](https://www.capterra.co.kr/directory/31855/remote-work/software) - [원격 데스크톱 소프트웨어](https://www.capterra.co.kr/directory/31955/remote-desktop/software) - [ITSM 소프트웨어](https://www.capterra.co.kr/directory/30676/itsm/software) - [관리형 서비스 공급업체(MSP) 소프트웨어](https://www.capterra.co.kr/directory/30921/msp/software) ## 대안 1. [TeamViewer ONE](https://www.capterra.co.kr/software/122252/teamviewer) — 4.6/5 (11641 reviews) 2. [Slack](https://www.capterra.co.kr/software/135003/slack) — 4.7/5 (24219 reviews) 3. [ISL Light](https://www.capterra.co.kr/software/146892/isl-light) — 4.7/5 (779 reviews) 4. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3486 reviews) 5. [JIRA Service Management](https://www.capterra.co.kr/software/138769/jira-service-management) — 4.5/5 (779 reviews) ## 리뷰 ### "Reliable, feature-rich remote support tool with excellent value for money" — 5.0/5 > **Artur** | *2026년 9월 7일* | 정보 기술 및 서비스 | Recommendation rating: 10.0/10 > > **장점**: Zoho Assist is exceptionally fast and easy to deploy. Unattended access setup takes just a couple of minutes, and connecting to client machines via on-demand sessions works seamlessly right through web browsers without requiring heavy client installations. Key features that stand out: Multi-monitor support and screen toggling: Smooth performance across multiple monitors without latency. Unattended Access: High reliability for remote server maintenance and endpoint management. Security \& Compliance: Built-in UAC prompts, SSL encryption, and two-factor authentication provide complete peace of mind. Integration: Integrates effortlessly into ticketing and CRM systems for seamless technician workflows. Compared to competitors like TeamViewer or AnyDesk, Zoho Assist offers equal—if not better—stability at a fraction of the cost. > > **단점**: Large file transfers can occasionally experience slight speed throttles depending on network conditions compared to direct LAN transfers. Mobile-to-desktop session controls are functional, but the screen scaling on smaller mobile displays takes a bit of getting used to. > > We have been using Zoho Assist as our primary tool for remote support and unattended system maintenance. It handles both quick on-demand troubleshooting for end-users and background administration of unattended machines across different networks reliably. Connection stability is solid, session initiation is rapid, and the web interface is clean and intuitive for technicians. It drastically reduces resolution times for remote IT tasks and provides an enterprise-level feature set at an accessible price point. ----- ### "Convenient Solution for Everyday IT Support" — 4.0/5 > **Charith** | *2026년 9월 11일* | 비즈니스 용품 및 장비 | Recommendation rating: 9.0/10 > > **장점**: Zoho Assist is very easy to use and provides reliable Remote Access for day-to-day IT support. The interface is straightforward, and features such as unattended access and file transfer make remote troubleshooting much easier. The Ease of Use and overall Value for Money are particularly good compared with similar remote support solutions. > > **단점**: Occasionally, there can be Connection Issues, especially when network conditions are not ideal. There are also some minor Bugs and Issues that could be improved. More advanced customization and reporting options would also be useful for larger IT teams. > > Overall, my experience with Zoho Assist has been positive. It is a reliable tool for remote IT support and allows us to troubleshoot user devices without needing to be physically present. The Remote Access performance is generally good, and the software is easy for both technicians and end users to work with. Customer Support has also been helpful when assistance is required. Regular Software Updates and improvements would further enhance the product and address some of the minor issues. ----- ### "Quick to grab the $$$, way slower to fix the problems" — 3.0/5 > **Steven** | *2026년 7월 30일* | 정보 기술 및 서비스 | Recommendation rating: 3.0/10 > > **장점**: Ease of use whilst maintaining security. Talking new customers through the download process was fairly easy. > > **단점**: Lack of followup or availability of support from a real person. I had questions that had been open for 19 months that were NEVER addressed or attempts were made via a chat tool when I stated that I spend desk time in a vehicle, so a call is the optimal way to get me > > Meh. As long as I dealt with Zoho’s challenges, it would reliably work within those constraints. Addressing issues never happened. Connecting to the right person by phone was a kludge. Their support was 12 or more hours ahead and when they reached out, it was so far out from the problem I was having it was irrelevant. The reach out was not like for like; if I call you, don’t send a text, chat or email. Call me back. Might not match your version of support, but if I called, I wanted a resolution on the phone, not weeks after when \[sensitive content hidden\] came back from vacation ----- ### "Zoho Assist trial has convinced me why so many IT solopreneurs use it" — 5.0/5 > **John** | *2026년 7월 25일* | 정보 기술 및 서비스 | Recommendation rating: 10.0/10 > > **장점**: Very pleased with the ease of use (and installation) for both technician and client. Zoho reached out to me shortly after signing up for the trial to see how it was going (appreciate the proactive approach to customer support, despite not needing to call them...yet...during my trial period). Appreciate the ability to purchase remote support subscription separate from remote access subscription, which will allow me to control costs. > > **단점**: While the initial installation of the Zoho Assist client is simple and straightforward, it is unclear whether software updates for clients are automatic or will require reinstallation/redeployment of the apps as new security and/or feature updates are released > > Evaluating Zoho Assist as a potential economical alternative to TeamViewer (I'm a former TeamViewer subscriber). I've moved to part-time employment as I 'ease into' retirement and continue to provide support and knowledge transfer for the engineer hired to backfill my role. Evaluating tools to support my desire to support non-profit and small business clients as a solopreneur to keep my brain active (and keep me from driving my family nuts in retirement). Had first considered AnyDesk, but discovered that their pricing now approaches that of TeamViewer. While providing similar features and functionality, Zoho Assist clearly wins the value-for-money analysis among the three for me and the features I value. I experienced no connection issues or bugs during my testing to date. I do need to research Zoho Assist client software update auto-deployment to fully understand the lift there. ----- ### "Zoho has the best remote access features\!" — 5.0/5 > **Brenda** | *2026년 8월 20일* | 회계 | Recommendation rating: 10.0/10 > > **장점**: I love that Zoho supports Multiple Monitors in remote access. It is easy to use and if I do have an issue, customer support is always prompt in resolving. I have never had any connection issues or bugs issues and their software updates are always timely. Overall, I think Zoho is a great value for the money. > > **단점**: Rarely do I have any issues, but when I do, ocassionally support is a small challenge to contact due to local time differences. > > I have used Zoho for several years mostly for remote access. During that time, I have never had any major issues and anything I have needed assistance with, has been resolved promptly. Zoho has been a great tool to help me in my work. ----- Page: 1 / 61\ 다음: [Next page](https://www.capterra.co.kr/software/181775/zoho-assist?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/181775/zoho-assist) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data