--- description: 검증된 사용 후기를 확인하고 UserGuiding 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UserGuiding 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [디지털 채택 플랫폼 소프트웨어](/directory/31638/digital-adoption-platform/software) > [UserGuiding](/software/177546/userguiding) # UserGuiding Canonical: https://www.capterra.co.kr/software/177546/userguiding Page: 1 / 3\ 다음: [Next page](https://www.capterra.co.kr/software/177546/userguiding?page=2) > UserGuiding은 안내식 투어 및 대화형 메뉴얼을 통해 제품, 고객 성공 및 UX 팀의 사용자 온보딩을 도와줍니다. 코딩이 필요하지 않습니다. > > Verdict: Rated **4.7/5** by 52 users. Top-rated for **추천 가능성**. ----- ## Overview ### UserGuiding은(는) 누가 사용하나요? 9,000개 이상 기업(SaaS, 전자상거래, 투자, 컨설턴트 등)이 UserGuiding의 세밀한 기능을 활용해서 보존율을 더 높이고 보다 효율적으로 사용자 온보딩 프로세스를 지원하고 있습니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.7/5** | 52 리뷰 | | 사용 편의성 | 4.7/5 | Based on overall reviews | | 고객 지원 | 4.8/5 | Based on overall reviews | | 비용 대비 가치 | 4.6/5 | Based on overall reviews | | 특징 | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: UserGuiding - **Location**: New Castle, 튀르키예 - **Founded**: 2017 ## Commercial Context - **시작 가격**: US$174.00 - **Pricing model**: (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반 - **Supported Languages**: 영어, 포르투갈어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 209 more ## 특징 - 계정 관리 - 고객 NPS - 고객 참여 - 보고/분석 - 사용량 추적/분석 - 사용자 온보딩 - 상황별 안내 - 셀프 서비스 도구 - 실행 관리 - 오디언스 타겟팅 - 온보딩 - 인앱 학습 - 콘텐츠 작성 - 태스크 관리 - 활동 대시보드 - 활동 추적 ## Integrations (10 total) - Amplitude - Google Analytics 360 - Google Tag Manager 360 - HubSpot CRM - Intercom - Mixpanel - Segment - Slack - Webhook Relay - Woopra ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [디지털 채택 플랫폼 소프트웨어](https://www.capterra.co.kr/directory/31638/digital-adoption-platform/software) ## 관련 범주 - [디지털 채택 플랫폼 소프트웨어](https://www.capterra.co.kr/directory/31638/digital-adoption-platform/software) - [고객 성공 소프트웨어](https://www.capterra.co.kr/directory/30961/customer-success/software) ## 대안 1. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1777 reviews) 2. [Custify](https://www.capterra.co.kr/software/190125/custify) — 4.9/5 (122 reviews) 3. [Product Fruits](https://www.capterra.co.kr/software/1011214/product-fruits) — 4.7/5 (89 reviews) 4. [monday CRM](https://www.capterra.co.kr/software/1024614/monday-crm) — 4.7/5 (460 reviews) ## 리뷰 ### "Great onboarding tool\!" — 5.0/5 > **Buğra** | *2020년 7월 16일* | 컴퓨터 소프트웨어 | Recommendation rating: 10.0/10 > > **장점**: We were on the brink of building an in-house solution for onboarding when we met UserGuiding. It allowed us to design a beautiful product walkthrough within minutes, without a single line of code. Less support tickets, more free trial conversions, happy product managers :) > > **단점**: The analytics part is probably enough for most teams. We needed a little more control over data, which led us to use another product for it. > > We use UserGuiding to highlight certain important features in the trial -\> paid funnel. It has been increasing conversions so far. Before, we felt like customers don't understand how to work with the product; now we have less support tickets than ever. ----- ### "Highly recommend. Fantastic user onboarding product." — 5.0/5 > **Peter** | *2024년 9월 30일* | 정보 기술 및 서비스 | Recommendation rating: 10.0/10 > > **장점**: UserGuiding allows me to have complete control of my onboarding content, my release notes as well as my knowledge base outside of my application allowing it to evolve at a faster or slower pace than my application. > > **단점**: I would have to say that onboarding for a small business the cost can be a little high but worth it. > > The overrall experience so far has been fantastic. It is very easy to use and more importantly to integrate into any web application with a few simple lines of code. The online help documentation they provide is fantastic to get you up and running in minutes. ----- ### "Review" — 3.0/5 > **Youssef** | *2019년 11월 20일* | 정보 기술 및 서비스 | Recommendation rating: 6.0/10 > > **장점**: Easy to use without any code implementation > > **단점**: less functionnality i would like if add possibilty to insert audio like we inject a text > > so good ----- ### "Very customisable onboarding software" — 4.0/5 > **Kent** | *2020년 3월 17일* | 컴퓨터 소프트웨어 | Recommendation rating: 8.0/10 > > **장점**: UserGuiding is a powerful way to add onboarding to your browser based app or website. We needed an option that was more customisable than other offerings, like Intercom. Userguiding allows you to adjust the look and feel of your onboarding product tour to look like it is part of your application. You can add much more than just a picture or video to your tooltips as well. You can adjust size of modals and pop-ups all of which allows a much finer level of control. > > **단점**: The actual experience of adjusting settings, look and feel can be a bit cumbersome. The preview of a step within a guide looks quite different to the version that will be rendered on the preview so you need to keep swapping back and forth between the two views. It would also be good to have control of the location of some other elements, like where on the screen a tooltip appears, and where within a tooltip or modal the quit icon (X) appears. Finally, it would amazing to have some extra controls over when a particular guide starts - for example, the guide starts 30 seconds after landing on a page. Another option would be to have elements on previous screens trigger the start of the guide. In our case, we have a native welcome screen that the user has to complete before the user guide should start. But the welcome screen is the same URL as the landing page. Because the URL doesn't change when the user completes the welcome screen, we had to do some workarounds to trigger the user guide on completion of the welcome screen. > > It is pretty clear that having a clear and effective onboarding process is vital for engagement and retention of those new users. Userguiding is helping us make sure we guide and assist our users in how to get the most value from our software. ----- ### "Powerful User Onboarding Tool" — 5.0/5 > **검증된 리뷰어** | *2021년 11월 2일* | 컴퓨터 소프트웨어 | Recommendation rating: 9.0/10 > > **장점**: It's easy to build and it has a lot of onboarding documents and videos. > > **단점**: The price is a bit high. It would be great there is a free plan and feature based pricing. > > UserGuiding allows me to create interactive product guides for my users in seconds. The platform is easy to use and allows me to create user guides at multiple language and in different formats. I can also segment my users into groups and create surveys to understand their needs. Most importantly, I don’t need to hire anyone to build my guides. I can do it all myself with UserGuiding. ----- Page: 1 / 3\ 다음: [Next page](https://www.capterra.co.kr/software/177546/userguiding?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/177546/userguiding) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data