--- description: 검증된 사용 후기를 확인하고 Document360 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [지식 관리 소프트웨어](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://www.capterra.co.kr/software/177031/document360 Page: 1 / 13\ 다음: [Next page](https://www.capterra.co.kr/software/177031/document360?page=2) > 고객 및 팀을 위한 AI 기반의 기술 자료 도구입니다. 제품 문서, 사용자 가이드, SOP, 위키 등을 생성, 공유 및 관리할 수 있습니다. > > Verdict: Rated **4.7/5** by 292 users. Top-rated for **추천 가능성**. ----- ## Overview ### Document360은(는) 누가 사용하나요? Document360은 IT, SaaS, 재무, 교육, 의료, 법률 등 모든 산업 부문과 모든 규모의 조직에 적합한 도구입니다. 전 세계 10만 이상의 사용자가 이용하고 있습니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.7/5** | 292 리뷰 | | 사용 편의성 | 4.7/5 | Based on overall reviews | | 고객 지원 | 4.8/5 | Based on overall reviews | | 비용 대비 가치 | 4.5/5 | Based on overall reviews | | 특징 | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Kovai.co - **Location**: Sidcup, 영국 - **Founded**: 2017 ## Commercial Context - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Linux(데스크톱), Chromebook(데스크톱) - **Supported Languages**: 스페인어, 영어, 포르투갈어, 프랑스어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 208 more ## 특징 - Catalog Management - Discussions/Forums - SEO 관리 - Third-Party Integrations - Workflow Automation - 검색/필터 - 끌어서 놓기 - 다중 언어 - 대시보드 - 맞춤형 브랜딩 - 맞춤형 템플릿 - 문서 제작 관리 - 변경 추적 - 보고 및 통계 - 보고/분석 - 사용자 관리 - 서식 있는 텍스트 편집기 - 설문조사 및 피드백 - 셀프 서비스 포털 - 액세스 제어/권한 - 전체 텍스트 검색 - 지식 관리 - 지식 기반 관리 - 콘텐츠 관리 - 텍스트 편집 - 템플릿 - 피드백 관리 - 협업 도구 ## Integrations (29 total) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... and 14 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 채팅 ## Category - [지식 관리 소프트웨어](https://www.capterra.co.kr/directory/30094/knowledge-management/software) ## 관련 범주 - [지식 관리 소프트웨어](https://www.capterra.co.kr/directory/30094/knowledge-management/software) - [지식 기반 소프트웨어](https://www.capterra.co.kr/directory/32454/knowledge-base/software) - [IT 문서 관리 소프트웨어](https://www.capterra.co.kr/directory/33755/it-documentation/software) - [API 관리 소프트웨어](https://www.capterra.co.kr/directory/31065/api-management/software) ## 대안 1. [Confluence](https://www.capterra.co.kr/software/136446/confluence) — 4.5/5 (3696 reviews) 2. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1786 reviews) 3. [monday.com AI Work Platform](https://www.capterra.co.kr/software/147657/monday-com) — 4.6/5 (6072 reviews) 4. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3460 reviews) 5. [JIRA Service Management](https://www.capterra.co.kr/software/138769/jira-service-management) — 4.5/5 (770 reviews) ## 리뷰 ### "The Best Knowledge Base Platform for Technical Writers" — 5.0/5 > **Katrina** | *2025년 7월 18일* | 운송/트럭/철도 | Recommendation rating: 10.0/10 > > **장점**: The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. > > **단점**: Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. > > One of the best knowledge base platform as a tool for technical writers. The portal is intuitive to use and there is plenty of documentation on how to optimize and streamline content. Any bugs that are found in the platform is quickly addressed and updated in the next releases along with new and exciting features. I'm now always going to recommend other technical writers to use Document360 as their go-to platform for content. ----- ### "Document360 - First in Its Class" — 5.0/5 > **Julian** | *2025년 7월 29일* | 컴퓨터 소프트웨어 | Recommendation rating: 10.0/10 > > **장점**: The ease of use. In my POC I took less than 30 minutes to create a good looking knowledge base. Also the supoort and ability to add requested features is excellent. I also like that there is both a WYSIWYG and markdown editor to create articles. > > **단점**: The is very little to dislike. Over the period of 12 months there were a couple of times when I assume the servers were down as access was not available to the knowledge base - but this was rare. > > Overall the product does what i sets out to do and does it well. It is easy to creat articles and whenever help is needed the support staff are availabe. ----- ### "Collaboration for improvements would be a great +" — 3.0/5 > **Sofi** | *2025년 8월 26일* | 정보 기술 및 서비스 | Recommendation rating: 5.0/10 > > **장점**: It is easy to learn, and it is more or less easy to use. We use our custom css, which is handy and corporate-friendly. > > **단점**: it is not very intuitive. There are commands that can be improved such as the calloput which is something I use in every of my articles. I expect that when I have a text say Note: dummy text, then I place /callout in front of the text, it will automatically fall under the callout, as it happens with headings for example, instead, my text goes to a new row and a placeholder callout is inserted. I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout. Absolute waste of time. I have around 10 callouts per article. > > I think that we can collaborate better on implementing new features. I am pretty open to giving feedback and it was part of my previous company role when we integrated a brand new platform. They were much more responsive in terms of receiving and implementing feedback. ----- ### "Great product for Documentation" — 5.0/5 > **Sumukh** | *2026년 5월 8일* | 컴퓨터 및 네트워크 보안 | Recommendation rating: 10.0/10 > > **장점**: The interface is clean and user-friendly, making it simple for both technical and non-technical teams to collaborate. Its powerful search, category management, version control, and analytics features help maintain documentation efficiently while improving the overall user experience for customers and internal teams. > > **단점**: One thing I liked least about Document360 is that some advanced customization and editing options can feel limited unless you are on higher-tier plans. At times, the editor can also feel slightly laggy or fiddly when working with complex tables or large documentation projects. Additionally, pricing may be a bit expensive for smaller teams or startups compared to some alternatives > > My overall experience with Document360 has been very positive. The platform provides a clean and intuitive interface for creating, managing, and publishing documentation efficiently. I especially liked its strong knowledge base organization, version control, analytics, and collaboration features, which make it suitable for both small teams and enterprise environments. The search functionality and AI-powered features improve the user experience significantly. While there are occasional limitations in customization and some advanced features are locked behind higher pricing tiers, the platform overall delivers a reliable and professional documentation management experience. ----- ### "Great on all sides" — 5.0/5 > **Eva** | *2025년 8월 26일* | 정보 기술 및 서비스 | Recommendation rating: 10.0/10 > > **장점**: The product is great and meets all the need our team has for documentation authoring and management. The experience we're able to deliver to our end users in the help center is great too - it is easy to navigate, easy to search, and easy to use. The customer service has been great. > > **단점**: The product content could be slightly better, but really the product is so much better than others (Zendesk) it is hard to complain > > The administration of the site and all of the settings is clear and easy to use. Somehow, the migration and implementation teams are even better - they communicate well, deliver on expectations, and are easy to work with. The experience we're able to deliver to our end users in the help center is great too - it is easy to navigate, easy to search, and easy to use. ----- Page: 1 / 13\ 다음: [Next page](https://www.capterra.co.kr/software/177031/document360?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/177031/document360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data