--- description: 검증된 사용 후기를 확인하고 Dovetail 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dovetail 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [질적 데이터 분석 소프트웨어](/directory/31297/qualitative-data-analysis/software) > [Dovetail](/software/174077/dovetail) # Dovetail Canonical: https://www.capterra.co.kr/software/174077/dovetail Page: 1 / 5\ 다음: [Next page](https://www.capterra.co.kr/software/174077/dovetail?page=2) > Dovetail은 하나의 직관적이고, 협업 및 검색 가능한 플랫폼에서 모든 고객 조사를 이해할 수 있게 해줍니다. > > Verdict: Rated **4.6/5** by 97 users. Top-rated for **추천 가능성**. ----- ## Overview ### Dovetail은(는) 누가 사용하나요? 제품/서비스 기업, 설계/연구 기관, 학술 기관 및 정부를 대상으로 합니다. 당사 고객에는 Arm, BCG, Chargebee, Deliveroo, Deloitte, Harvard, Shopify, Thoughtworks + VMware 등이 포함됩니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.6/5** | 97 리뷰 | | 사용 편의성 | 4.6/5 | Based on overall reviews | | 고객 지원 | 4.7/5 | Based on overall reviews | | 비용 대비 가치 | 4.4/5 | Based on overall reviews | | 특징 | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Dovetail Research - **Location**: Sydney, 오스트레일리아 - **Founded**: 2017 ## Commercial Context - **시작 가격**: US$0.00 - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 2~10, 11~50, 51~200, 201~500, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반 - **Supported Languages**: 영어 - **Available Countries**: 독일, 멕시코, 미국, 브라질, 오스트레일리아, 인도, 일본, 중국, 캐나다 ## 특징 - 네거티브 피드백 관리 - 다중 채널 데이터 수집 - 대시보드 - 데이터 가져오기/내보내기 - 데이터 시각화 - 사용성 테스트 - 사용자 연구 분석 - 설문조사 및 피드백 - 우선순위 부여 - 워크플로 관리 - 제품 로드 매핑 - 주석 - 텍스트 분석 - 피드백 관리 - 협업 도구 ## Integrations (31 total) - Aha\! - Airtable - Asana - CMNTY Platform - Canny - Delighted - Dropbox Business - Evernote Teams - Feefo - Freshdesk - GitHub - Gmail - Google Analytics 360 - Google Forms - Help Scout ... and 16 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 채팅 ## Category - [질적 데이터 분석 소프트웨어](https://www.capterra.co.kr/directory/31297/qualitative-data-analysis/software) ## 관련 범주 - [질적 데이터 분석 소프트웨어](https://www.capterra.co.kr/directory/31297/qualitative-data-analysis/software) - [사용자 경험(UX) 소프트웨어](https://www.capterra.co.kr/directory/31036/ux/software) - [사용자 테스트 소프트웨어](https://www.capterra.co.kr/directory/32295/user-testing/software) - [고객 경험 소프트웨어](https://www.capterra.co.kr/directory/30671/customer-experience/software) - [시장 조사 소프트웨어](https://www.capterra.co.kr/directory/10041/market-research/software) ## 대안 1. [Lucky Orange](https://www.capterra.co.kr/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Survicate](https://www.capterra.co.kr/software/132914/survicate) — 4.6/5 (99 reviews) 3. [Miro](https://www.capterra.co.kr/software/128955/miro) — 4.7/5 (1683 reviews) 4. [Product Fruits](https://www.capterra.co.kr/software/1011214/product-fruits) — 4.7/5 (89 reviews) 5. [Userlytics](https://www.capterra.co.kr/software/181202/userlytics) — 4.7/5 (55 reviews) ## 리뷰 ### "The Ultimate Solution for Data-Driven Research Teams\!" — 5.0/5 > **Daniel** | *2024년 10월 14일* | 컴퓨터 및 네트워크 보안 | Recommendation rating: 10.0/10 > > **장점**: I'm excited to share my experience with Dovetail\! This user research data repository is constantly evolving, and the enhancements—especially with the addition of AI—truly elevate the experience\! It’s clear that the team genuinely cares about making data manipulation easier with every update. > > **단점**: For those storing research data in places like Figma the migration of old insights is slow and manual. > > Importing data from CSV files and video recordings is incredibly straightforward, making our workflow so much smoother. My team and I are absolutely loving our journey with Dovetail, and we can't wait to explore all the amazing features it has to offer\! ----- ### "The leading UXR qualitative analysis tool" — 5.0/5 > **Emi** | *2024년 10월 30일* | 정보 기술 및 서비스 | Recommendation rating: 9.0/10 > > **장점**: The best part about Dovetail is how seamlessly I can curate and share user insights with stakeholders. No video editing, no downloading and uploading of video clips. I just pop the most interesting moments into my reports, into Slack (with integration support), into comments, and there they are. I'm using Dovetail for multiple hours every day. They provide a wide set of tools to look at your interview data (and now also surveys, NPS, tickets, etc), and synthesize it from a birds eye view. If you're trying to build a dynamic, ever growing repository, Magic Search is a gamechanger for finding what you need amidst the reams of data. It's largely stakeholder friendly and has definitely made some jaws drop when I've shown them how to use it. Finally, the Dovetail team itself is exceptionally responsive to feedback and has built a lovely community of research-minded folks. It's very clear that they're building based on what we're saying, and they take suggestions very seriously > > **단점**: Pricing. Some of the features (workspace tag boards namely) that we leaned on in previous years on a Team plan (legacy) got locked behind their Business plan. It was a near 4x leap in costs to maintain parity with what we had before to maintain our existing repository structure. They've been developing many new AI-powered features that are recouping some of that value, but those are available on ALL paid plans, so it feels a bit hard to justify the shift (or at least it stung dearly as an existing customer). As a tool, Dovetail definitely has some learning curves. Stakeholders usually need significant hand-holding to learn how to leverage the tool, both as a viewer or a contributor. > > Dovetail streamlines working with qualitative data. It automates transcription. It now even has automatic meeting import. It suggests highlights. It has AI analysis tools. All of the raw data is flexible and can be arranged into interactive reports (insights) for quick building, and engaging content. This means I'm not spending time editing video clips, downloading and uploading things, or tabbing through all the interviews separately to find themes. I can look at the themes, tags, and interesting quotes from a birds eye view to catch patterns. I've built out a robust repository in Dovetail, and it's been a godsend for answering the question of "what do we know about X". Previous research is just a few clicks away instead of trying to remember what dusty archive it was stored in. Because I use a global taxonomy, I also can leverage that, filters, and magic search to get to some very nuanced questions. ----- ### "Worthless pile of junk" — 1.0/5 > **Andrew** | *2023년 5월 9일* | 마케팅 및 광고 | Recommendation rating: 0.0/10 > > **장점**: Transcriptions. Oh, and they had a clean salesy website with no substance or value after that (an empty promise). > > **단점**: - Charts are impossible to use- Terrible data visualizations- Worthless help articles- Clueless support > > I spent 8+ hours "tagging" nearly 20 research interviews, come to find out I can't generate any meaningful reports with the data I just transcribed and tagged.No easy way to show who answered what, let alone calculate percentages or totals (used Google Sheets for this instead).In all, an entire waste of time and money.Stick to Google Spreadsheets and save the time and headache\! ----- ### "Dovetail's Customization & Variety of Tools Makes it an Excellent "Research Partner"" — 5.0/5 > **검증된 리뷰어** | *2024년 10월 17일* | 정보 기술 및 서비스 | Recommendation rating: 10.0/10 > > **장점**: I have utilized Dovetail at two distinct organizations, assisting with the implementation of the tool in both instances. I am consistently impressed by Dovetail's dynamic personalization features, especially its customizable folder hierarchy and project permissions. When introducing teammates to Dovetail for the first time, I highlight the platform's capability as a "one-top-shop" solution for all research needs and workflows. > > **단점**: I appreciate Dovetail for its commitment to continuously improving its features while actively incorporating real user feedback to evolve the platform. Our customer service representative consistently addresses our concerns and feature requests with thoroughness and is prompt in providing us with the necessary answers. There is nothing in particular that I dislike about Dovetail - rather, I have a list of "Even Better Ifs" that would enhance my usage of the platform, which I've been able to easily submit to the Dovetail team. ----- ### "The Best for Product to Design" — 5.0/5 > **Zoey** | *2024년 10월 17일* | 이러닝 | Recommendation rating: 10.0/10 > > **장점**: I have not seen another tool that can help with analysis and keep research organized, like Dovetail. As a UX Researcher and former Product Manager, this is one of my favorite tools. I can clearly see pain points, themes, and more, while clearly organizing my notes, transcripts, and calls with tags. It is easily accessible to design and product, and it saves tons of time in workflows. I would be incredibly at a loss without it. > > **단점**: I wish initial onboarding had 2-3 calls to set up properly as it does affect adoption if your tags are not set up correctly. > > From customer support to the use of the tool, I would be incredibly sad if I could not use this tool. I have used a few tools, but nothing is like Dovetail. ----- Page: 1 / 5\ 다음: [Next page](https://www.capterra.co.kr/software/174077/dovetail?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/174077/dovetail) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data