기업의 더 효율적인 소프트웨어
선택을 위한 18년 지원 경험
Cloudbeds은(는) 무엇인가요?
Cloudbeds는 호텔 관리자가 숙박시설을 간단하고 효율적으로 운영할 수 있도록 중앙 집중식 솔루션을 제공하는 사용하기 쉬운 숙박업 플랫폼입니다. Cloudbeds에서는 항상 동기화된 상태로 유지되는 단일 로그인 및 단일 시스템이 지원됩니다.
이 제품군에는 PMS, 예약 엔진, 300개 이상의 연결을 지원하는 채널 관리자, 수익 관리 도구 및 결제 기능이 포함되어 있습니다. 148개 이상 국가에서 수천 개의 호텔이 신뢰하는 본사 솔루션은 호텔에서 예약 및 고객 만족도를 높일 수 있게 도와줍니다.
Cloudbeds은(는) 누가 사용하나요?
Cloudbeds는 호텔, 호스텔, 비앤비, 여관, 임대 숙박업, 아파트, 캠핑장 등에서 독립적인 숙박시설 소유자의 삶을 개선할 수 있도록 설계되었습니다.
Cloudbeds은(는) 어디에 배포할 수 있나요?
공급업체 정보
- Cloudbeds
- 위치: 미국, San Diego
- 설립 연도: 2012
Cloudbeds 지원
- 전화 지원
- 24/7(실시간 담당자)
- 채팅
언어
스페인어, 영어, 포르투갈어
Cloudbeds 가격
시작 가격:
- 무료 체험판 없음
- 무료 버전 없음
Cloudbeds은(는) 무료 버전이 없고 무료 체험판을 제공하지 않습니다.
가격 요금제공급업체 정보
- Cloudbeds
- 위치: 미국, San Diego
- 설립 연도: 2012
Cloudbeds 지원
- 전화 지원
- 24/7(실시간 담당자)
- 채팅
언어
스페인어, 영어, 포르투갈어
Cloudbeds 동영상 및 이미지




Cloudbeds 특징
Cloudbeds 리뷰

Overall recommended but hope you can make some improvements
장점:
the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful
단점:
the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.
Versatile all in One PMS
주석: The overall experience has been positive. I have been operating three small properties proven to be a great solution.
장점:
The versatility of Cloudbeds is very attractive. You are able to add useful modules such as revenue management and housekeeping.
단점:
It is a bit expensive when you start to add functionality. Some of the modules such as housekeeping and revenue management could be better.
Cloudbeds 응답
3년 전
Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is serving your business successfully with a centralized platform. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have!
Issues hidden beneath the surface.
주석: In summary, they give the impression of offering the most robust software in the market, capable of fulfilling any conceivable requirement. However, the truth is that they are years away from realizing this ambition.
장점:
Exceptionally amiable and skilled individuals are responsible for sales, customer onboarding, and helping you begin.
단점:
The details regarding hidden fees and functionality are vague and somewhat dubious. Like any software, problems emerge, but it feels like I've had to submit 2-3 support tickets daily to get issues resolved.
Cloudbeds 응답
작년
Hi Brian, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you.
Great Choice for Independent Hotelier
주석: Overall, we are very happy with our choice in using Cloudbeds. It works very well for a hotel of our size.
장점:
Cloudbeds is an all in one system which makes running the day to day operations easy. I love the online program so that I can check on items and make reservations from our main corporate office. It helps to streamline as I am not at the hotel everyday. They are always creating new features and working on improvements which is great.
단점:
The program can be daunting to use as there are many ways to complete items. I also do not love the way their cancelled reservations work as I would love to see them zeroed out in an easier way.
Cloudbeds 응답
작년
Hi Kira, Thank you for taking the time to share your feedback about Cloudbeds system, operations and features. We appreciate it! Regarding our cancelled reservations, would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you.
We are happy to use Cloudbeds
장점:
Cloudbeds is one of the simplest and easiest to use systems to carry out the good organization and management of our reservations. We really like your team's commitment to help solve problems. We are definitely happy to have them as Support tool.
단점:
Sometimes its interface has some complications, but it is enough to contact the support area so they can help you solve it.
Cloudbeds 응답
작년
Hi Jehiel, Thank you for taking the time to share your feedback about Cloudbeds platform, problem solving, and support tool. We appreciate it!
Nice product, but it has many floors that can only be solved by technical team!
주석: Ok but could be better.
장점:
Integrations, online booking Chanel manager
단점:
The software is extremely slow, this has been reported many times, but nothing happens. The payment system is no good for the uk (except for online bookings) and we have resorted to taking most payments manually as a result. I love that you can do lots with the system, but sometimes it’s just information overload and could be simplified a lot.
Cloudbeds 응답
2년 전
Hello Ryan, Thank you for providing your feedback. We are happy to hear that you are taking advantage of our many integrations and channel manager, but sorry to hear that we've fallen short of expectations in other areas. We value your business and would love the opportunity to discuss your concerns with you directly. If there is anything specific we can do to resolve your situation, please let us know by reaching out to [email protected]. Warm regards, The Cloudbeds Team
Deciding to change prices on their own....
주석: negative. they decided to double my fees in one day without any reconsiliation. they just doubled the price from 37 to 74. Total disgrace.
장점:
I was just changing the prices in 6 sites on my own. now its easier. nothing another channel manager wouldnt do.
단점:
constant bugs. the support instead of helping you out they just send you articles uppon articles
Cloudbeds 응답
2년 전
Dear Panagiotis, Thank you for taking time to post your review. Your feedback helps us do better. Over the past years, we have been building new solutions and making product improvements to help customers maximize revenue and increase occupancy. In order to continue providing customers with a world-class platform, prices had to be adjusted accordingly. Please note that prior to applying any pricing changes, we sent a 30-day notice to customers. The same email notification was sent to your billing email on November 15, 2022. Thank you for your feedback, and please do not hesitate to us at [email protected] if any concerns remain.
Thieves
장점:
They are not reputable and allow others to transfer your account with authorizing
단점:
THIEVES, they allowed someone to transfer my account without my approval and authorization. STATING THEY HAD "documents" THERE ARE NO DOCUMENTS, NO APPROVAL, NO AUTHORIZATION, they have gone against their own company policies. The person they transferred my account stole this and CLOUDBEDS ALLOWED it.
고려된 대안: Guesty Lite
Cloudbeds 전환 이유: Referrals
Cloudbeds has gone downhill. I wouldn't recommend them.
주석: Terrible. Looking for new options.
장점:
Multi channel integration options are pretty good.
단점:
Cloudbeds software is buggy especially when it comes to your property availability. Sometimes we'll notice days on your calendar that are blocked off for no reason. The customer support is the worst part about cloudbeds though. You can only message them through live chat or email and it's always painstakingly slow to get an answer to your questions. The software is not very user friendly so you will have a lot of questions about how to use it. Additionally, the checkout page on the website they build you is not end user friendly for customers.
Cloudbeds 응답
2년 전
Hi Greg, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you.
Pres
주석: I spent a lot of time describing and trying to fix problems
장점:
The system is easy to use. Consistently adding new features like Whistle and price point.
단점:
Took me a year of complaining for them to fix group bookings. And I believe that there are glitches in the availability matrix that block some available inventory. I’ve had multiple complaints from guests who have tried to book but cannot. Unforgivable issue since this should be their primary function. We’re still is that I’ve never know unless a customer calls.
Cloudbeds 응답
2년 전
Hi Charles, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds
Dreadful
주석: We never got a chance to experience it. The set up was never completed. The person responsible was unresponsive. Cloudbeds still is trying to charge us even though no services were provided.
장점:
Services not provided, but Cloudbeds still wanting to charge.
단점:
The sales person was great. Everything down hill afterward.
Cloudbeds 응답
작년
Hi David, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you.
Great experience overall
장점:
Cloudbeds is not the cheapest PMS on the market, but it is one of the cleaner solutions from an UX perspective, and the support is top notch! You get what you pay for!
단점:
Nothing to complain about... it's a great PMS.. maybe the price?
Cloudbeds 응답
작년
Hi, Thank you for taking the time to share your feedback about Cloudbeds PMS, solutions and support. We appreciate it!
Lack of Customer Service Support
주석: It's frustrating when I am trying to look for a support. The phone lines are not responding. The chat line does not take any responsibility, nor offer any help. I have to be writing to them, wait for 24hrs, and have them tell us that they couldn't do anything!
장점:
Its not a complicated system, and rather easy to use.
단점:
The lack of Customer Support is frustrating, especially when Cloudbeds are the only ones who manages the property management, and there is a terrible mistake in the pricing. It's impossible for us to make any amendments. For 2 full days, we have been on the Chat Support and we have been told that they cannot do anything about it. Where do we go from here?
Cloudbeds 응답
2년 전
Hi Koriynne, Thank you for taking the time to share your feedback. The team has reached out to you to discuss your concerns. Regards, Cloudbeds
Customer Service is the key!
주석: We had experienced some double bookings when we were trying to manage our channels on our own...we have had NONE since employing the Cloudbeds system.
장점:
We were referred to Cloudbeds by one of our competitors and we could not thank them enough! We were completely new to channel management and reservation software, so customer service was critical for us. Cloudbeds customer service was always available and patient and worked with us until we actually understood what we needed to do....and then they checked our work to make sure it was correct.
단점:
We are disappointed that there is not an app for use on our cellphones.
Cloudbeds 응답
2년 전
Hi Sam, Thanks very much for your valuable feedback. We are thrilled that you are satisfied with our products and services. We hear you regarding a mobile app, and we have relayed your feedback to our product development team. Thanks once again for taking the time to submit your review, and we look forward to our continued work together. Warm regards, The Cloudbeds Team
Desolation Hotel
주석: ease of use and the chat support...when they answer promptly.
장점:
it is very easy to use and simple to train staff on.
단점:
Waiting for chat support, can take a long time.
Cloudbeds 응답
2년 전
Dear Richard, Thank you for taking the time to share your feedback. We are happy to hear that you enjoy the platform's ease of use! Regarding live chat, we are constantly working on response times and service levels, and your feedback helps us to keep improving. Thank you again for sharing your experience with us. Kind regards, The Cloudbeds Team
Front end is ok but back-end is far from acceptable
주석: I was excited but after using it I was disappointed. On the front end, I do not deny that it has helped us in terms of inventory management and connection with OTAs. Nonetheless, the backend processes have really thrown us into utter disappointment. The support staff were trying to help but often provided workaround solutions that will put the property in a bigger issue. For instance, we had problems with having to manually confirm customers upon successful clearance of payment by Stripe and the solution suggested to us by the Support team is allow for a blanket confirmation regardless of whether the payment is cleared. I was utterly shocked to see that coming from the Support team as this comes at a high level of risk to the property given that the resort will be held accountable for the confirmation email. The reason why we signed up for the Payment Processing module is so that we do not have to worry about receiving payments and do not have to worry about manually confirming payment ourselves. Besides, often when technicalities are involved, the Support team will say they need to speak to the Technical or Development team but without any proper deadline of when the problem will be solved. It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved. I suggest that the Support team work with the technical team to commit to deadlines for a problem to be solved.
장점:
I like it that it is a all-in-one software and it's easy to use.
단점:
The payment processing module is far from acceptable. Cloudbeds is integrated with Stripe but the integration is not complete and requires a lot of manual backend work to confirm a reservation once a payment is cleared. One of the reasons for signing up with Cloudbeds is to cut down the amount of manual work backend we have but only to realise later that there are many things that have to be done manually. Manual confirmation required in a tech world - When we thought everything can be automated and Cloudbeds being a digital all-inclusive PMS provider, we were proven to be wrong. Let me give you a scenario, once a customer makes a booking and they choose to pay via credit card, a pending confirmation email gets sent to the customer while Stripe will do the payment verification and the process stops there. My team has to go back to the system to cross check each and every successful transaction and manually confirm the guests so that they get a confirmation email. What Cloudbeds could have done is to actually automatically switch the status of the guest from "Pending" to "Confirm and send email" upon receiving instructions from Stripe that the payment has gone through (this, at the time of writing remains manual on the part of property). Besides, when a credit card payment fails to be verified by Stripe, Cloudbeds does not store the information of the customer so that we can offer the customer an alternative mode of payment. Basically if the payment fails, the info vanish
Cloudbeds 응답
5년 전
Thanks very much for your review. We appreciate your feedback and take it seriously. The communication between support and technical teams is an important part of the customer experience. We are sorry there were moments when it didn't go well. As to payment processing, we may have new solutions for you since the posting of this review. If you would like to learn more, please email [email protected] and reference this review. Perhaps we can find you a better solution. Thank you again for the candid feedback.
CloudBeds is the BEST!!! Hands Down!
주석: Excellent!
장점:
What I like the most is that CloudBeds keeps me in control. You see, they offer the "back-end" features like the ability of my website to now take payments, and let customers pick dates and make reservations. But, unlike other sites, you STILL maintain complete control over who you decide to let come and stay in your property. When I was using the other site, I was being forced to take certain people and being pressured to not address issues when they arose. It made me feel like I was being pressured. With CloudBeds, they don't send you customers. Customers find you and you decide.
단점:
Nothing. There is nothing to complain about. It's great!
Cloudbeds 응답
3년 전
Thank you for such an awesome review, Stephen, and for sharing your feedback regarding your experience with Cloudbeds! We are thrilled to hear that your property is benefitting from our core system features. We will continue to work hard to meet your expectations and we understand how important it is to be in full control of your inventory and manage your guests with ease. Please don't hesitate to share any additional feedback with us via [email protected].
Best Channel Management.
주석: Very much easy like someone is standing with me every time to help.Move your hand but the brain part is automatically mobilized. You are using this software but you never feel strange about this software.Made well for all gorups of people.
장점:
Easy to use and user friendly.Any non trained person can use it.It is so much like the easy calendar where we can view and manage the rooms for the guest simply by dragging it out.And mostly pricing the rooms are very much easier.Overall this software is made for professional or unprofessional personality as well.Try it and you will find it the best for use with ease.The team member are very supportive in the sense of billing support,technical help and they are real human behind this software.
단점:
Like least in this thing means there are no any software better than this software for hotel management.
Cloudbeds 응답
2년 전
Thank you for taking the time and writing us such an amazing review, Mahesh. We are truly pleased to serve you as our loyal customer and are thrilled to hear how much you have been benefitting from the system and its impact on your business. Cheers to more reservations and happier guests!
There are much better options.
주석: It was a poor experience and we will be going back to what we used previously. It’s curious, but in the last year I’ve meet several other property owners that all had similar experiences and had left cloudbeds.
장점:
Their sales team was friendly and active. I bit and went with the company.
단점:
It’s cumbersome, very slow to update and correct problems and customer service is terrible.
Cloudbeds 응답
2년 전
Hi Daniel, Thanks for your feedback. We are sorry that your experience with us was not to your expectations. If you could kindly share further details on any issues you had with our platform, this information will help us understand and address the issues you faced. You can contact us at [email protected]. We look forward to hearing more of your thoughts. Warm regards, The Cloudbeds Team
Best Software to manage your property in hospitality.
장점:
Our property was using 3 other PMS which were quite highly rated on the market. CloudBeds is the best PMS solution we came across. Customer Service we rate at 15/10. It's functionality - it can do everything your property might require. If are you a small AirBnB owner or managing a big property this is the the best software you can get. Individual approach to the customer and flexibility in everything is something that stands out compared to their competitors. We recommend CloudBeds to everyone in the hospitality market. You will never want to change your PMS. Thank you CloudBeds.
단점:
Nothing to dislike. Everything is perfect.
Cloudbeds 응답
3년 전
Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your feedback and are thrilled to hear how much you value Cloudbeds and that our support efforts meet your expectations. We look forward to providing you with the best service for many more years to come. Cheers to more reservations and happier guests!

Great at some things, missing many
주석: Cloudbeds is the best of an embarrassingly bad market. Their support is cheery and relatively quick to respond, which is all the more frustrating when they consistently cannot help you nor provide you insight into whether your issues will ever be fixed. They provide an "ideas" site for their customers to use (so their employees aren't required to actually talk to customers), and they have gone as far as to REMOVE the ability to comment on ideas in order to add more detail/use cases/etc. If screaming into the void wasn't bad enough, now they've closed the door in front of your face.
장점:
Seamless integration with third party channels. Would be nice to have less manual work in between each, but that is not something Cloudbeds could change easily, since it's also up to the 3rd party. Online booking widget/site is very good. Customer friendly, haven't received nearly any calls for people unable to figure out how to book. Calendar is relatively simple to use and provides ~80%+ of the info I need on a daily basis.
단점:
NO integration with a credit card swiping device. Instead, any walk ins or changes to credit cards for existing reservations require you to manually input the credit card, which is both time consuming AND costs us thousands of dollars extra a year in fees (keyed in cards are 1% higher than swiped for us). No mobile app, meaning you need to use their site which is not mobile friendly. Poor item entry to a reservation. Adding items to the system is a breeze, but adding them to a reservation takes 7 clicks IF you're already on the reservation folio, otherwise it can take 10 from the calendar! Total waste of time, especially when we sell numerous small items from our on premise store.
The best software in the market!
주석: The problem that it resolve us was connecting to all the platforms and be able to compete with other hotels. Also making our guests book more easy, quick and safe.
장점:
What we like the most about this software is how easy is to use and learn, how it has never failed us and out guests, and how easy was to connect it to all of the channels, which increased our sales.
단점:
The software can improve their mobile site and the currency transactions.
Cloudbeds 응답
3년 전
Thank you for sharing your review with us, Alejandro. We are grateful that you're finding our system and its core features effective for your business. We understand the importance of a dedicated mobile app that is unavailable at the moment. We will keep you posted once we have any news.
Used Cloudbeds for 4 years, so HAPPY to have finally found a much better product
주석: Overall I have not been happy with Cloudbeds, and in fact have recently switched. In addition to the problems with user interface, slow/unresponsive customer service, extremely poor reporting, and calendar/channel management never really working, when I went to cancel it, they REQUIRE a meeting in order to cancel, or they will just continue to charge you. I've never heard of anything like this. Our new HMS is SO much easier to use, and their customer support is a thousand times better. Not to mention how much better their booking engine looks and works.
장점:
I chose Cloudbeds because they integrated with [SENSITIVE CONTENT] and had a calendar that should have worked across all the channels.
단점:
Not only did the calendar not really work across the channels, but the software itself was ridiculously difficult to use. Extremely poor user interface. We required "help" with absolutely anything that was outside of perfectly typical (which was often), and would have to submit a ticket and wait (sometimes for days) to get that help.
Cloudbeds 응답
3년 전
Thank you so much for taking the time to leave us this review, we appreciate your feedback and regret to hear that you did not have the best experience with us. We will continue to work hard and understand our community's needs even better. If you would like to discuss this matter in further detail, please feel free to reach out via [email protected] and reference this review. We would be glad to understand the situation further.
How CB change the game.
주석: Game changer, Tide turn
장점:
CB has finally put a company in to one-man operation with their superior automate idea for company asset management. The market is open n development, too.
단점:
Upgrading program like door and power control by mobile phone, we need to have a solution to reach the hotel more, to make more use of the property. Sometime CB is very advance the property just need operator coaching directly. This not CB fault.
Cloudbeds 응답
3년 전
Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is helping you enhance your business with a centralized platform. Your feedbacks are also helpful as it helps us grow by listening to our valued customers. We look forward to providing you with the best service for many more years to come. Cheers to more reservations and happier guests!

Great sales peach, but not for a property management company
주석: A total waste of time. The only useful time was to actually review this company and help future clients to avoid Cloudbeds at all costs.
장점:
It´s very intuitive and has a lot of functionalities.
단점:
Do not, I repeat, do not go for Cloudbeds if you are a property management company. They will try to convince you that they have all of the common day to day utilities of a channel manager/PMS. Unlike any other channel manager, the connection with booking is quite easy and done in a few minutes. For Cloudbeds, I basically needed to create a different booking account for each listing which is outrageous to say the least! I Have worked with 3 different platforms and probably had over 40 video calls with channel managers/PMS in the past and this was by far the worst experience I have had so far. Plus, I have paid for the onboarding and have not been entitled to any partial refund after finding out about hidden information given by the sales team.
Cloudbeds 응답
3년 전
We are truly sorry to hear that you did not have the best experience as a management company concerning your listings with the channel manager. Customer satisfaction will always be our top priority, and we would appreciate the opportunity to connect with you to better understand this matter. Please feel free to reach out to us via [email protected] referencing this review and we will do our best to address the issues.