--- description: 검증된 사용 후기를 확인하고 Freshchat 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshchat 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [실시간 채팅 소프트웨어](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) # Freshchat Canonical: https://www.capterra.co.kr/software/158117/freshchat Page: 1 / 6\ 다음: [Next page](https://www.capterra.co.kr/software/158117/freshchat?page=2) > Freshchat은 여러 채널을 통해 고객과 대화하는 고객 참여 팀을 위해 구축된 현대적인 메시징 소프트웨어입니다. > > Verdict: Rated **4.1/5** by 120 users. Top-rated for **추천 가능성**. ----- ## Overview ### Freshchat은(는) 누가 사용하나요? Freshchat 대상 시장은 제품 사용자 수가 최대 50명에 달하는 고객 지원, SaaS 팀, 전자상거래 회사로 구성됩니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.1/5** | 120 리뷰 | | 사용 편의성 | 4.2/5 | Based on overall reviews | | 고객 지원 | 3.9/5 | Based on overall reviews | | 비용 대비 가치 | 4.0/5 | Based on overall reviews | | 특징 | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 추천 가능성) | ## 공급업체 정보 - **회사**: Freshworks - **Location**: San Mateo, 미국 - **Founded**: 2011 ## Commercial Context - **시작 가격**: ₹1,799.00 - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 네덜란드어, 독일어, 러시아어, 스웨덴어, 스페인어, 영어, 일본어, 중국어, 태국어, 튀르키예어, 포르투갈어, 폴란드어, 프랑스어, 한국어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 209 more ## 특징 - AI Copilot - AI/기계 학습 - Autoresponders - CRM - Third-Party Integrations - 경보/통지 - 고객 기록 - 고객 지원 - 고객 환경 관리 - 다중 언어 - 다중 채널 커뮤니케이션 - 대화 내용/대화 기록 - 맞춤형 브랜딩 - 모바일 액세스 - 보고 및 통계 - 보고/분석 - 사전 구성 봇 - 사전 채팅 - 상호 작용 추적 - 설문조사 및 피드백 - 실시간 소비자 대면 채팅 - 실시간 채팅 - 언어 감지 - 오프라인 양식 - 원격 지원 - 자동 라우팅 - 자동 응답 - 자연어 처리 - 전송/라우팅 - 증강 분석 - 지식 기반 관리 - 지오 타겟팅 - 채팅/메시징 - 챗봇 - 커뮤니케이션 관리 - 코드프리 개발 - 쿼리 제안 - 태스크 관리 - 협업 도구 - 활동 대시보드 ## Integrations (17 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... and 2 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) ## Category - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) ## 관련 범주 - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) - [고객 커뮤니케이션 관리 소프트웨어](https://www.capterra.co.kr/directory/31002/customer-communications-management/software) - [고객 참여 소프트웨어](https://www.capterra.co.kr/directory/30906/customer-engagement/software) - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) - [고객 지원 소프트웨어](https://www.capterra.co.kr/directory/32315/customer-support/software) ## 대안 1. [Slack](https://www.capterra.co.kr/software/135003/slack) — 4.7/5 (24103 reviews) 2. [LiveChat](https://www.capterra.co.kr/software/62194/livechat) — 4.6/5 (1723 reviews) 3. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1781 reviews) 4. [Tidio](https://www.capterra.co.kr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3425 reviews) ## 리뷰 ### "Cheap and easy to use chat function for small organisations" — 3.0/5 > **Arjun** | *2023년 1월 22일* | 교육 관리 | Recommendation rating: 8.0/10 > > **장점**: It has a very basic but good AI chat bot, covers most of the operational needs > > **단점**: The software does not provide a ticketing system, though their is an AI layer query management requires a desk > > It's been fine. Customer support was poor ----- ### "Freshchat is a very capable chat tool that is highly recommended for any business" — 4.0/5 > **Jayanth** | *2023년 8월 15일* | 보험 | Recommendation rating: 9.0/10 > > **장점**: - Smart Chatbots- Chat automation- IntelliAssign- Smart Chat assignments- Auto-resolve, Labels- Integrates well with other Freshworks products- Strong customer support team- Simple to setup > > **단점**: - No support on weekends- Occasional bugs > > Freshchat is used as a Live chat on our website which has bots to collect customer information \& smartly transfer chat to agents. Freshchat has helped our business convert more prospects to sales \& increased our customer's support \& satisfaction overall too\! ----- ### "Reliable tool but slow to innovate" — 3.0/5 > **Harry** | *2025년 11월 12일* | 회계 | Recommendation rating: 6.0/10 > > **장점**: Simple, intuitive interface that’s easy for new team members to learn. Integrates well with other tools. > > **단점**: Felt behind competitors with new AI features. Took too long to release tools that others already had. > > Overall positive. It helps my team manage thousands of chats each year with minimal friction or downtime. ----- ### "Freshchat is User-Friendly Apps" — 5.0/5 > **Amirullah** | *2022년 12월 8일* | 마케팅 및 광고 | Recommendation rating: 10.0/10 > > **장점**: Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business > > **단점**: Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada > > We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents. ----- ### "A solid tool to provide top-notch customer support through live chat" — 4.0/5 > **Yann** | *2019년 10월 3일* | 온라인 미디어 | Recommendation rating: 7.0/10 > > **장점**: The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device. The latter aspect is something one would expect from most live chat tools but I think that still isn't the case... > > **단점**: The one thing I didn't like much about Freshchat had to do with the smartphone app. I had two separate live chat widgets (each on a separate site) and in order to keep track of both, I had to log in and out from the app to access the interface related to the specific live chat. This aspect may not be an issue with some of the Freshchat plans but I found it not ideal since other tools I have used would make it possible to manage live chats embedded on different sites straight from just one dashboard. > > Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource. ----- Page: 1 / 6\ 다음: [Next page](https://www.capterra.co.kr/software/158117/freshchat?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/158117/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data