--- description: 검증된 사용 후기를 확인하고 Freshchat 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshchat 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [실시간 채팅 소프트웨어](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) # Freshchat Canonical: https://www.capterra.co.kr/software/158117/freshchat Page: 1 / 8\ 다음: [Next page](https://www.capterra.co.kr/software/158117/freshchat?page=2) > Freshchat은 여러 채널을 통해 고객과 대화하는 고객 참여 팀을 위해 구축된 현대적인 메시징 소프트웨어입니다. > > Verdict: Rated **4.2/5** by 173 users. Top-rated for **추천 가능성**. ----- ## Overview ### Freshchat은(는) 누가 사용하나요? Freshchat 대상 시장은 제품 사용자 수가 최대 50명에 달하는 고객 지원, SaaS 팀, 전자상거래 회사로 구성됩니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.2/5** | 173 리뷰 | | 사용 편의성 | 4.3/5 | Based on overall reviews | | 고객 지원 | 4.0/5 | Based on overall reviews | | 비용 대비 가치 | 4.1/5 | Based on overall reviews | | 특징 | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 추천 가능성) | ## 공급업체 정보 - **회사**: Freshworks - **Location**: San Mateo, 미국 - **Founded**: 2011 ## Commercial Context - **시작 가격**: ₹1,799.00 - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 자영업, 2\~10, 11\~50, 51\~200, 201\~500, 501\~1,000, 1,001\~5,000, 5,001\~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 구자라트어, 네덜란드어, 노르웨이어, 덴마크어, 독일어, 라트비아어, 러시아어, 루마니아어, 리투아니아어, 마라티어, 말라얄람어, 말레이어, 베트남어, 벵골어, 보스니아어, 불가리아어, 세르비아어, 스웨덴어, 스페인어, 슬로바키아어, 슬로베니아어, 아랍어, 아삼어, 아이슬란드어, 에스토니아어, 영어, 우르두어, 우크라이나어, 웨일스어, 이탈리아어, 인도네시아어, 일본어, 조지아어, 중국어, 중국어, 체코어, 카탈로니아어, 칸나다어, 크로아티아어, 크메르어, 타밀어, 태국어, 텔루구어, 튀르키예어, 펀자브어, 포르투갈어, 폴란드어, 프랑스어, 핀란드어, 한국어, 헝가리어, 히브리어, 힌디어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 209 more ## 특징 - AI Copilot - AI/기계 학습 - Autoresponders - CRM - Third-Party Integrations - 검색/필터 - 경보/통지 - 고객 기록 - 고객 지원 - 고객 환경 관리 - 다중 언어 - 다중 채널 커뮤니케이션 - 대시보드 - 대화 내용/대화 기록 - 맞춤형 브랜딩 - 모바일 액세스 - 보고 및 통계 - 보고/분석 - 사전 구성 봇 - 사전 채팅 - 상호 작용 추적 - 상황별 안내 - 설문조사 및 피드백 - 실시간 소비자 대면 채팅 - 실시간 채팅 - 언어 감지 - 오프라인 양식 - 원격 지원 - 자동 라우팅 - 자동 응답 - 자연어 처리 - 전송/라우팅 - 증강 분석 - 지식 기반 관리 - 지오 타겟팅 - 채팅/메시징 - 챗봇 - 커뮤니케이션 관리 - 코드프리 개발 - 쿼리 제안 - 태스크 관리 - 협업 도구 - 활동 대시보드 ## Integrations (18 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WhatsApp Business Platform ... and 3 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) ## Category - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) ## 관련 범주 - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) - [고객 커뮤니케이션 관리 소프트웨어](https://www.capterra.co.kr/directory/31002/customer-communications-management/software) - [고객 참여 소프트웨어](https://www.capterra.co.kr/directory/30906/customer-engagement/software) - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) - [고객 지원 소프트웨어](https://www.capterra.co.kr/directory/32315/customer-support/software) ## 대안 1. [Slack](https://www.capterra.co.kr/software/135003/slack) — 4.7/5 (24219 reviews) 2. [LiveChat](https://www.capterra.co.kr/software/62194/livechat) — 4.6/5 (1728 reviews) 3. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Tidio](https://www.capterra.co.kr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3486 reviews) ## 리뷰 ### "Freshchat review" — 4.0/5 > **Sai Venkat** | *2026년 9월 22일* | 정보 기술 및 서비스 | Recommendation rating: 8.0/10 > > **장점**: Freshchat has simple workflows, decent AI chat tools, and plays well with other apps — it fits right in next to Freshdesk in the Freshworks lineup. What I like most is the omnichannel inbox. It pulls every conversation, from every channel, into one place, so nothing gets missed and I can reply fast no matter where a client reaches out. > > **단점**: Freshchat's reporting feels pretty limited compared to other platforms. It is also missing the advanced communication and automation features bigger support teams need. ----- ### "Brijesh Freshchat review" — 4.0/5 > **Brijesh** | *2026년 9월 20일* | 회계 | Recommendation rating: 10.0/10 > > **장점**: Freshchat integrates smoothly with Freshdesk and Freshservice, allowing me to convert an incoming query into a ticket within seconds. > > **단점**: Compared to platforms like Zendesk and Salesforce, Freshchat’s routing feels pretty basic. It gives me much less flexibility to automatically route messages based on things like skill set, agent availability, or priority level ----- ### "13 Days Down. $100K+ Gone. 6,500 Customers Lost. Freshchat's Answer? $1,000" — 1.0/5 > **Mohd** | *2026년 5월 22일* | 리테일 | Recommendation rating: 0.0/10 > > **장점**: Before the incident, the multi-channel dashboard was practical. Managing WhatsApp, website chat, and social media from one place saved our team time. The interface was straightforward and onboarding agents was quick. Setup was relatively painless. Credit where it's due, when it worked, it worked fine. > > **단점**: In March 2026, Freshchat went completely dead for our account. Not slow, not buggy. Completely gone. 13 consecutive days with zero access to any channel. No WhatsApp, no live chat, no social messaging. Nothing. During those 13 days Freshworks gave us no recovery timeline, no backup plan, no interim solution. Near total silence for two weeks. We lost approximately 6,500 customer conversations permanently. Customers publicly called us scammers because we went silent on them for almost two weeks. Negative reviews flooded every platform we operate on across 6 GCC countries. After restoration, we spent two months asking for compensation. Their response was always "under internal discussion" and "awaiting management approval." The final offer after two months? $1,000. One thousand dollars for $100K+ in documented damages. A formal legal compensation demand has been sent to their headquarters. > > Catastrophic. We centralized all customer communication for our e-commerce operation across 6 countries on Freshchat. When it went down for 13 days, we had no fallback. 6,500 conversations lost forever. Brand reputation destroyed. Customers calling us scammers on public platforms. And Freshworks spent two months dodging accountability before offering $1,000. The product failure was devastating, but the way Freshworks handled it afterward was worse. No disaster recovery. No crisis management. No accountability. We are now migrating to a different provider and have sent a formal legal compensation demand. ----- ### "Freshchat review by Suresh" — 4.0/5 > **Suresh** | *2026년 6월 29일* | 항공사/항공 | Recommendation rating: 9.0/10 > > **장점**: All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great interface > > **단점**: Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to customize for different usecases ----- ### "Freshchat review" — 4.0/5 > **Durga** | *2026년 9월 22일* | 정보 기술 및 서비스 | Recommendation rating: 9.0/10 > > **장점**: Live chat is the best part of using Freshchat: replies are quicker, customers notice, and its Freshdesk and Freshservice integration lets me turn a chat into a ticket in seconds. > > **단점**: Freshchat's integrations glitch out sometimes, which has caused us to miss closing tickets and respond late to customers. On top of that, the reporting is pretty limited we need more customizable, in-depth analytics to actually track performance and pull out useful insights. ----- Page: 1 / 8\ 다음: [Next page](https://www.capterra.co.kr/software/158117/freshchat?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/158117/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data