--- description: 검증된 사용 후기를 확인하고 Freshchat 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshchat 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [실시간 채팅 소프트웨어](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) # Freshchat Canonical: https://www.capterra.co.kr/software/158117/freshchat Page: 1 / 7\ 다음: [Next page](https://www.capterra.co.kr/software/158117/freshchat?page=2) > Freshchat은 여러 채널을 통해 고객과 대화하는 고객 참여 팀을 위해 구축된 현대적인 메시징 소프트웨어입니다. > > Verdict: Rated **4.2/5** by 145 users. Top-rated for **추천 가능성**. ----- ## Overview ### Freshchat은(는) 누가 사용하나요? Freshchat 대상 시장은 제품 사용자 수가 최대 50명에 달하는 고객 지원, SaaS 팀, 전자상거래 회사로 구성됩니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.2/5** | 145 리뷰 | | 사용 편의성 | 4.3/5 | Based on overall reviews | | 고객 지원 | 4.0/5 | Based on overall reviews | | 비용 대비 가치 | 4.1/5 | Based on overall reviews | | 특징 | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 추천 가능성) | ## 공급업체 정보 - **회사**: Freshworks - **Location**: San Mateo, 미국 - **Founded**: 2011 ## Commercial Context - **시작 가격**: ₹1,799.00 - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 네덜란드어, 독일어, 러시아어, 스웨덴어, 스페인어, 영어, 일본어, 중국어, 태국어, 튀르키예어, 포르투갈어, 폴란드어, 프랑스어, 한국어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 209 more ## 특징 - AI Copilot - AI/기계 학습 - Autoresponders - CRM - Third-Party Integrations - 경보/통지 - 고객 기록 - 고객 지원 - 고객 환경 관리 - 다중 언어 - 다중 채널 커뮤니케이션 - 대화 내용/대화 기록 - 맞춤형 브랜딩 - 모바일 액세스 - 보고 및 통계 - 보고/분석 - 사전 구성 봇 - 사전 채팅 - 상호 작용 추적 - 설문조사 및 피드백 - 실시간 소비자 대면 채팅 - 실시간 채팅 - 언어 감지 - 오프라인 양식 - 원격 지원 - 자동 라우팅 - 자동 응답 - 자연어 처리 - 전송/라우팅 - 증강 분석 - 지식 기반 관리 - 지오 타겟팅 - 채팅/메시징 - 챗봇 - 커뮤니케이션 관리 - 코드프리 개발 - 쿼리 제안 - 태스크 관리 - 협업 도구 - 활동 대시보드 ## Integrations (17 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... and 2 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) ## Category - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) ## 관련 범주 - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) - [고객 커뮤니케이션 관리 소프트웨어](https://www.capterra.co.kr/directory/31002/customer-communications-management/software) - [고객 참여 소프트웨어](https://www.capterra.co.kr/directory/30906/customer-engagement/software) - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) - [고객 지원 소프트웨어](https://www.capterra.co.kr/directory/32315/customer-support/software) ## 대안 1. [Slack](https://www.capterra.co.kr/software/135003/slack) — 4.7/5 (24142 reviews) 2. [LiveChat](https://www.capterra.co.kr/software/62194/livechat) — 4.6/5 (1727 reviews) 3. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Tidio](https://www.capterra.co.kr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3460 reviews) ## 리뷰 ### "Cheap and easy to use chat function for small organisations" — 3.0/5 > **Arjun** | *2023년 1월 22일* | 교육 관리 | Recommendation rating: 8.0/10 > > **장점**: It has a very basic but good AI chat bot, covers most of the operational needs > > **단점**: The software does not provide a ticketing system, though their is an AI layer query management requires a desk > > It's been fine. Customer support was poor ----- ### "Freshchat review by Suresh" — 4.0/5 > **Suresh** | *2026년 6월 29일* | 항공사/항공 | Recommendation rating: 9.0/10 > > **장점**: All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great interface > > **단점**: Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to customize for different usecases ----- ### "13 Days Down. $100K+ Gone. 6,500 Customers Lost. Freshchat's Answer? $1,000" — 1.0/5 > **Mohd** | *2026년 5월 22일* | 리테일 | Recommendation rating: 0.0/10 > > **장점**: Before the incident, the multi-channel dashboard was practical. Managing WhatsApp, website chat, and social media from one place saved our team time. The interface was straightforward and onboarding agents was quick. Setup was relatively painless. Credit where it's due, when it worked, it worked fine. > > **단점**: In March 2026, Freshchat went completely dead for our account. Not slow, not buggy. Completely gone. 13 consecutive days with zero access to any channel. No WhatsApp, no live chat, no social messaging. Nothing. During those 13 days Freshworks gave us no recovery timeline, no backup plan, no interim solution. Near total silence for two weeks. We lost approximately 6,500 customer conversations permanently. Customers publicly called us scammers because we went silent on them for almost two weeks. Negative reviews flooded every platform we operate on across 6 GCC countries. After restoration, we spent two months asking for compensation. Their response was always "under internal discussion" and "awaiting management approval." The final offer after two months? $1,000. One thousand dollars for $100K+ in documented damages. A formal legal compensation demand has been sent to their headquarters. > > Catastrophic. We centralized all customer communication for our e-commerce operation across 6 countries on Freshchat. When it went down for 13 days, we had no fallback. 6,500 conversations lost forever. Brand reputation destroyed. Customers calling us scammers on public platforms. And Freshworks spent two months dodging accountability before offering $1,000. The product failure was devastating, but the way Freshworks handled it afterward was worse. No disaster recovery. No crisis management. No accountability. We are now migrating to a different provider and have sent a formal legal compensation demand. ----- ### "Review by Vishnu" — 5.0/5 > **Vishnu** | *2026년 6월 16일* | 컴퓨터 네트워킹 | Recommendation rating: 9.0/10 > > **장점**: A simple and intuitive tool that's easy to use and navigate. It provides information quickly, has a smooth user interface, and helps teams work more efficiently without unnecessary complexity. > > **단점**: The product has remained largely the same for a long time, with very few new features or meaningful enhancements. Considering the cost, the feature set feels quite basic and doesn't significantly improve day-to-day efficiency or simplify workflows. > > Freshchat is a straightforward and easy-to-use customer messaging platform with a clean interface and a relatively low learning curve. It makes it simple for teams to manage conversations and respond to customer inquiries efficiently. The setup process is generally smooth, and day-to-day navigation is intuitive. However, my overall experience has been somewhat disappointing due to the lack of meaningful innovation over time. While the core functionality works as expected, the platform has seen few significant feature improvements, and some areas feel outdated compared to competing solutions. Given the pricing, I expected more advanced capabilities, better customization options, and continued product development. For organizations with basic chat support needs, Freshchat may be sufficient, but businesses looking for a more modern and evolving platform may find better value elsewhere. ----- ### "Smooth Live Chat Platform with Powerful Automation" — 4.0/5 > **Prasad** | *2026년 6월 20일* | 전기/전자 제조 | Recommendation rating: 8.0/10 > > **장점**: Freshchat offers a clean and intuitive interface that makes handling customer conversations simple and efficient. The shared inbox and conversation routing features help distribute chats effectively, while automation reduces repetitive tasks. It integrates smoothly with Freshdesk, allowing support teams to manage conversations and follow-up actions without disrupting their existing workflow. > > **단점**: Freshchat performs well for everyday customer communication, but configuring advanced chatbot workflows can require additional time and experience. More guided setup options and greater flexibility in bot customization would make the platform easier to adapt for businesses with complex support requirements. ----- Page: 1 / 7\ 다음: [Next page](https://www.capterra.co.kr/software/158117/freshchat?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/158117/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data