---
description: 검증된 사용 후기를 확인하고 CustomerHero 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다.
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title: CustomerHero 가격, 사용 후기, 평점 | 켑테라 Capterra
---

Breadcrumb: [홈](/) > [설문 조사 소프트웨어](/directory/30092/survey/software) > [CustomerHero](/software/153472/startquestion)

# CustomerHero

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> 귀사를 위한 가장 전문적인 설문 조사 소프트웨어(NPS, 고객 만족도, HR, 직원 피드백, 고객 환경)
> 
> Verdict: Rated **4.9/5** by 175 users. Top-rated for **추천 가능성**.

-----

## Overview

### CustomerHero은(는) 누가 사용하나요?

소규모 기업, 중소기업, 대기업, 프리랜서, 공공행정, 비영리 조직, 학교 기관을 대상으로 합니다.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **종합** | **4.9/5** | 175 리뷰 |
| 사용 편의성 | 4.8/5 | Based on overall reviews |
| 고객 지원 | 4.9/5 | Based on overall reviews |
| 비용 대비 가치 | 4.7/5 | Based on overall reviews |
| 특징 | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 추천 가능성) |

## 공급업체 정보

- **회사**: CustomerHero
- **Founded**: 2006

## Commercial Context

- **Target Audience**: 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+
- **Deployment & Platforms**: 클라우드, SaaS, 웹 기반
- **Supported Languages**: 영어
- **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 209 more

## 특징

- CES 설문 조사 구조
- CSAT 설문 조사 구조
- Live Results Sharing
- NPS 설문 조사 구조
- Q\&A 관리
- Third-Party Integrations
- URL 맞춤 설정
- 감정 분석
- 건너뛰기 논리
- 경보/통지
- 고객 세분화
- 고객 환경 관리
- 끌어서 놓기
- 네거티브 피드백 관리
- 다중 질문 유형
- 다중 채널 데이터 수집
- 다중 채널 배포
- 다중 채널 커뮤니케이션
- 대시보드
- 데이터 가져오기/내보내기
- 데이터 시각화
- 데이터 캡처 및 전송
- 동향 분석
- 맞춤형 브랜딩
- 맞춤형 질문
- 맞춤형 템플릿
- 모바일 액세스
- 보고 및 통계
- 보고/분석
- 불만 모니터링
- 사용성 테스트
- 설문 조사 작성기
- 설문 조사/여론 조사 관리
- 설문조사 및 피드백
- 성능 메트릭
- 세그먼트화
- 시각 분석
- 양식 관리
- 양식 작성 및 디자인
- 온라인 폴링
- 의식 조사
- 이메일 관리
- 이메일 마케팅
- 질문 라이브러리
- 질문 분기
- 참여 추적
- 커뮤니케이션 관리
- 텍스트 분석
- 피드백 관리
- 협업 도구

... and 8 more features

## Integrations (21 total)

- Asana
- ExpertSender
- FreshMail
- GetResponse
- Google Analytics 360
- Google Sheets
- HubSpot CRM
- HubSpot Content Hub
- JIRA Service Management
- Magento BI
- Mailchimp
- Microsoft 365
- SALESmanago Marketing Automation
- Salesforce Sales Cloud
- Shopify

... and 6 more integrations

## Support Options

- 이메일/지원 센터
- FAQ/포럼
- 지식 기반
- 전화 지원
- 채팅

## Category

- [설문 조사 소프트웨어](https://www.capterra.co.kr/directory/30092/survey/software)

## 관련 범주

- [설문 조사 소프트웨어](https://www.capterra.co.kr/directory/30092/survey/software)
- [사용자 경험(UX) 소프트웨어](https://www.capterra.co.kr/directory/31036/ux/software)
- [NPS 소프트웨어](https://www.capterra.co.kr/directory/32075/nps/software)
- [고객 만족 소프트웨어](https://www.capterra.co.kr/directory/30541/customer-satisfaction/software)
- [양식 자동화 소프트웨어](https://www.capterra.co.kr/directory/10023/forms-automation/software)

## 대안

1. [Lucky Orange](https://www.capterra.co.kr/software/150695/lucky-orange) — 4.7/5 (260 reviews)
2. [SurveyMonkey](https://www.capterra.co.kr/software/32728/surveymonkey) — 4.6/5 (10455 reviews)
3. [Survicate](https://www.capterra.co.kr/software/132914/survicate) — 4.6/5 (99 reviews)
4. [SurveyLegend](https://www.capterra.co.kr/software/156752/surveylegend) — 4.6/5 (964 reviews)
5. [QuestionPro](https://www.capterra.co.kr/software/135455/questionpro) — 4.8/5 (529 reviews)

## 리뷰

### "Impressive usability and user friendly" — 5.0/5

> **Maciej** | *2023년 2월 10일* | 명품 및 귀금속 | Recommendation rating: 9.0/10
> 
> **장점**: Management of sending invitations;A large selection of question types;Modifiable and legible graphic options for the survey questionnaire.
> 
> **단점**: The appearance of the data in the downloaded result file requires many transformations.
> 
> I recommend it because it is creator-friendly. It gives a large creative space and can be used without any special implementation.

-----

### "The uniqueness of Webankieta.pl" — 5.0/5

> **Natalia** | *2022년 6월 2일* | 자동차 | Recommendation rating: 10.0/10
> 
> **장점**: Thanks to Webankieta.pl program I was able to create a survey for my university with ease. Everything was perfectly presented and explained. Webankieta.pl functions 100% meet my expectations and those of my university. Working with this program was one of the most pleasant for me. Another advantage was the possibility to contact support in case of any questions. I am delighted with the form of the presented surveys, possibility of detailed analysis of my results and the whole program.
> 
> **단점**: I didn't find anything to complain about. The program is easy to use and consultants are available if you have questions.
> 
> Webankieta.co.uk program helped me in my studies. It makes it easier for every student.

-----

### "Reasonable tool that does the job" — 4.0/5

> **Andrzej** | *2021년 8월 11일* | 원격 통신 | Recommendation rating: 8.0/10
> 
> **장점**: Rankings which allows me to compare NPS score for different data sources.
> 
> **단점**: I have to filter each survey separately.

-----

### "An Outstanding Survey Platform - StartQuestion" — 5.0/5

> **Dawid** | *2023년 7월 12일* | 인적 자원 | Recommendation rating: 10.0/10
> 
> **장점**: StartQuestion has consistently exceeded my expectations, and I wholeheartedly recommend it to anyone seeking a reliable survey platform. Its commitment to excellence, combined with its user-friendly interface and exceptional customer support, make it a top choice in the market.
> 
> **단점**: I think the rules for displaying questions could be a more intuitive feature.

-----

### "Webankieta review" — 5.0/5

> **Aleksandra** | *2022년 6월 8일* | 비영리 조직 관리 | Recommendation rating: 9.0/10
> 
> **장점**: The advantage of the product is a friendly interface and usually intuitive use of its functions. What I like about the webankieta is that you can easily download data. Thanks to the ability to copy questions from other questionnaires and the function of copying questions from word files to program, working with webankieta is simply easy and fast.
> 
> **단점**: What I like the least is the limited features I'm about the downloadable report. It would be great to have an impact on the individual components of the report. It was also not very intuitive for me at the beginning how I can change the logo when designing the appearance of the survey questionnaire.

-----

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## Links

- [View on Capterra](https://www.capterra.co.kr/software/153472/startquestion)

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