--- description: 검증된 사용 후기를 확인하고 XM for Customer Experience 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: XM for Customer Experience 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [고객 참여 소프트웨어](/directory/30906/customer-engagement/software) > [XM for Customer Experience](/software/152924/customer-frontlines) # XM for Customer Experience Canonical: https://www.capterra.co.kr/software/152924/customer-frontlines Page: 1 / 11\ 다음: [Next page](https://www.capterra.co.kr/software/152924/customer-frontlines?page=2) > 기업은 Qualtrics CustomerXM을 통해 고객 여정의 모든 주요 순간을 쉽게 모니터링, 응답 및 개선할 수 있습니다. > > Verdict: Rated **4.6/5** by 255 users. Top-rated for **추천 가능성**. ----- ## Overview ### XM for Customer Experience은(는) 누가 사용하나요? 전체 고객 경험을 관리하기 위해 강력하고 사용하기 쉬운 솔루션을 찾고 있는 모든 업계의 고객 경험 책임자를 대상으로 합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.6/5** | 255 리뷰 | | 사용 편의성 | 4.4/5 | Based on overall reviews | | 고객 지원 | 4.6/5 | Based on overall reviews | | 비용 대비 가치 | 4.5/5 | Based on overall reviews | | 특징 | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Qualtrics - **Location**: Palo Alto, 미국 - **Founded**: 2013 ## Commercial Context - **시작 가격**: US$1,500.00 - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 네덜란드어, 독일어, 스페인어, 아일랜드어, 영어, 이탈리아어, 일본어, 중국어, 중국어, 프랑스어, 핀란드어, 한국어 - **Available Countries**: 네덜란드, 독일, 멕시코, 미국, 베네수엘라, 벨기에, 브라질, 스위스, 스페인, 아랍에미리트, 아르헨티나, 아일랜드, 영국, 오스트레일리아, 오스트리아, 이탈리아, 인도, 일본, 중국, 칠레 and 5 more ## 특징 - API - CES 설문 조사 구조 - CRM - CSAT 설문 조사 구조 - Employee Coaching Tools - KPI 모니터링 - NPS 설문 조사 구조 - SMS 메시징 - 고객 기록 - 고객 데이터 관리 - 고객 세분화 - 고객 참여 - 고객 프로필 - 고객 환경 관리 - 고객 활동 추적 - 네거티브 피드백 관리 - 다중 채널 데이터 수집 - 대시보드 - 로열티 프로그램 - 리뷰 모니터링 - 리뷰 요청 - 리뷰 통지 - 맞춤형 양식 - 맞춤형 질문 - 문제 추적 - 보상 관리 - 보존 추적 - 분석 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 성능 메트릭 - 시각 분석 - 에이전트 인터페이스 - 응답 관리 - 익명 피드백 - 자동 라우팅 - 참여 추적 - 챗봇 - 커뮤니케이션 관리 - 컴퓨터 전화 통합 - 키워드 추적 - 타사 통합 - 통화 녹음 - 품질 관리 - 프로세스/워크플로 자동화 - 피드백 관리 - 행동 분석 - 협업 도구 - 활동 대시보드 - 활동 추적 ... and 35 more features ## Integrations (38 total) - Adobe Analytics - Annex Cloud Loyalty Experience Platform - BHN Rewards - Chattermill - ClickTale - DataGrail - Dynamics 365 Business Central - Freshdesk - Fuel Cycle - Fullstory - Glassbox - Grade.us - IVR Technology Group - Jira - Kantata ... and 23 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [고객 참여 소프트웨어](https://www.capterra.co.kr/directory/30906/customer-engagement/software) ## 관련 범주 - [고객 참여 소프트웨어](https://www.capterra.co.kr/directory/30906/customer-engagement/software) - [고객 경험 소프트웨어](https://www.capterra.co.kr/directory/30671/customer-experience/software) - [고객 만족 소프트웨어](https://www.capterra.co.kr/directory/30541/customer-satisfaction/software) - [설문 조사 소프트웨어](https://www.capterra.co.kr/directory/30092/survey/software) - [리뷰 관리 소프트웨어](https://www.capterra.co.kr/directory/31024/review-management/software) ## 대안 1. [SurveyMonkey](https://www.capterra.co.kr/software/32728/surveymonkey) — 4.6/5 (10455 reviews) 2. [Survicate](https://www.capterra.co.kr/software/132914/survicate) — 4.6/5 (99 reviews) 3. [SurveyLegend](https://www.capterra.co.kr/software/156752/surveylegend) — 4.6/5 (964 reviews) 4. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1781 reviews) ## 리뷰 ### "Reliable and powerful tool" — 4.0/5 > **Humaira** | *2024년 9월 6일* | 시장 조사 | Recommendation rating: 9.0/10 > > **장점**: It is very user friendly tool. The drag and features saves a lot if time and minimizes the coding effirt > > **단점**: The data and analysis section needs to be improved. The costing is little high. > > The overall experience is very good. The support section covers every feature so even if we are stuck we can get help from support. ----- ### "Qualtrics - the best for surveys\!" — 5.0/5 > **Hannah** | *2020년 2월 8일* | 교육 관리 | Recommendation rating: 10.0/10 > > **장점**: Qualtrics can be customized in basically an infinite amount of ways. My institution uses qualtrics for everything from very short to very long surveys, research studies, and more. Also, users can customize it so that it has their businesses logo/color. It can be 100% personalized. > > **단점**: I have not found anything I dislike about qualities. It works perfectly for me as both a survey-taker and a creator. > > Qualtrics is, in my opinion, the most capable and flexible software for survey creation. If you have money in the budget, buy this, you will not regret it. ----- ### "Overall good product - Amazing customer support team, helps out fast and very efficient\!" — 3.0/5 > **검증된 리뷰어** | *2018년 5월 20일* > > **장점**: Qualtrics offers a broad variety to create an attractive survey with many different question types. Also, the data analysis and report functions are easy to use and have a great functionality. The customer support team is simply amazing\! Helpful, fast, friendly and efficient. They even contact you via email if the problem could not be solved immediately (of course only if one agrees with being contacted). > > **단점**: The possibilities to export and translate the survey should be improved. Also, the design techniques (look \& feel) could be created easier to use and more options would be nice. ----- ### "Qualtrics Review" — 5.0/5 > **Mike** | *2025년 10월 1일* | 원격 통신 | Recommendation rating: 8.0/10 > > **장점**: Its a great platform. Easy to use. Very helpful for gathering opinions and reviews of internal processes and company updates. ----- ### "Friendly, complete and functional" — 4.0/5 > **Andrea** | *2020년 9월 12일* | 원격 통신 | Recommendation rating: 9.0/10 > > **장점**: It is so specific for digital contact with clients in many forms, RRSS, email, SMS, QR, and both personalized and anonymous links. It is very versatile and that allows you to develop different plans to reach the contacts. I am also surprised by the functionalities for text analysis, it really reduces the difficulty of processing open answers without strictly doing one by one review, it is intuitive although the accuracy must be fine-tuned. > > **단점**: Although I like and it is super useful its reports and dashboards, I would like to have more customization capacity, file formats to export results, and graphics or visualizations in reports and dashboards. It is very limited and generally difficult to distribute CSVs without first having to manually "clean" them. I would like to have a more standard excel format. It also happens to me with metrics, although the formula editor is a bit cumbersome, and the text analysis, although it seems advanced to me, I think that some filter levels are missing due to feelings of themes and general feelings, to make the revisions that a Sometimes the algorithm may fail. > > It is a powerful software, intuitive in many aspects, the surveys have a level of customization of flows, jumps, embedded data that I think is great and super necessary to customize the studies according to your audience. It has allowed me to organize my work as an Customer Voice Analyst and make contact with my clients more personalized and accurate, in addition to facilitating the work of analyzing responses and obtaining good conclusions, numerically and graphically. It is definitely an enhancer with all its functionalities and that is why I hope you continue to develop some requests that are very necessary to continue exploiting the potential of this tool. ----- Page: 1 / 11\ 다음: [Next page](https://www.capterra.co.kr/software/152924/customer-frontlines?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/152924/customer-frontlines) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data