--- description: 검증된 사용 후기를 확인하고 Nicereply 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nicereply 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [고객 만족 소프트웨어](/directory/30541/customer-satisfaction/software) > [Nicereply](/software/152920/nicereply) # Nicereply Canonical: https://www.capterra.co.kr/software/152920/nicereply Page: 1 / 13\ 다음: [Next page](https://www.capterra.co.kr/software/152920/nicereply?page=2) > Nicereply로 즉각적인 고객 피드백을 수집하세요. 원클릭 CSAT, CES 및 NPS 설문 조사를 사용하고 더 많은 통찰력을 얻으세요. > > Verdict: Rated **4.7/5** by 283 users. Top-rated for **추천 가능성**. ----- ## Overview ### Nicereply은(는) 누가 사용하나요? 고객 경험을 파악하는 데 집중하는 회사를 대상으로 합니다. 회사에서 여러 설문 조사 배포, 메트릭 및 척도를 제공하는 플랫폼을 찾고 있다면 Nicereply가 그 해답이 될 수 있습니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.7/5** | 283 리뷰 | | 사용 편의성 | 4.7/5 | Based on overall reviews | | 고객 지원 | 4.7/5 | Based on overall reviews | | 비용 대비 가치 | 4.7/5 | Based on overall reviews | | 특징 | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Nicereply - **Location**: Bratislava, 슬로바키아 - **Founded**: 2011 ## Commercial Context - **시작 가격**: US$59.00 - **Pricing model**: (무료 체험판) - **Target Audience**: 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반 - **Supported Languages**: 네덜란드어, 노르웨이어, 덴마크어, 독일어, 러시아어, 스웨덴어, 스페인어, 아랍어, 아일랜드어, 영어, 우크라이나어, 이탈리아어, 인도네시아어, 일본어, 중국어, 중국어, 체코어, 튀르키예어, 포르투갈어, 폴란드어, 프랑스어, 핀란드어, 한국어, 헝가리어, 히브리어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 209 more ## 특징 - Third-Party Integrations - URL 맞춤 설정 - 네거티브 피드백 관리 - 다중 채널 데이터 수집 - 다중 채널 배포 - 대시보드 - 데이터 가져오기/내보내기 - 동향 분석 - 맞춤형 질문 - 맞춤형 템플릿 - 모바일 설문 조사 - 보고/분석 - 불만 모니터링 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 시각 분석 - 이메일 관리 - 이메일 마케팅 - 참여 추적 - 피드백 관리 ## Integrations (16 total) - Aircall - CloudTalk - Dixa - EvaluAgent - Freshdesk - Front - Gmail - Help Scout - Kustomer - LiveAgent - Mailchimp - Microsoft Outlook - Pipedrive - Slack - Zapier ... and 1 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 채팅 ## Category - [고객 만족 소프트웨어](https://www.capterra.co.kr/directory/30541/customer-satisfaction/software) ## 관련 범주 - [고객 만족 소프트웨어](https://www.capterra.co.kr/directory/30541/customer-satisfaction/software) - [고객 경험 소프트웨어](https://www.capterra.co.kr/directory/30671/customer-experience/software) - [설문 조사 소프트웨어](https://www.capterra.co.kr/directory/30092/survey/software) - [리뷰 관리 소프트웨어](https://www.capterra.co.kr/directory/31024/review-management/software) - [NPS 소프트웨어](https://www.capterra.co.kr/directory/32075/nps/software) ## 대안 1. [SurveyMonkey](https://www.capterra.co.kr/software/32728/surveymonkey) — 4.6/5 (10455 reviews) 2. [SurveyLegend](https://www.capterra.co.kr/software/156752/surveylegend) — 4.6/5 (964 reviews) 3. [Survicate](https://www.capterra.co.kr/software/132914/survicate) — 4.6/5 (99 reviews) 4. [CustomerHero](https://www.capterra.co.kr/software/153472/startquestion) — 4.9/5 (175 reviews) 5. [Zonka Feedback](https://www.capterra.co.kr/software/137773/zonka-feedback) — 4.8/5 (68 reviews) ## 리뷰 ### "Happy or disgruntled customers" — 5.0/5 > **Renata** | *2024년 7월 18일* | 컴퓨터 소프트웨어 | Recommendation rating: 9.0/10 > > **장점**: the comments received good recognize the good work that is done daily and the bad comments makes it work harder so that all the comments are good and every time we manage to reduce those bad comments that affect us for the other clients that read them and see something bad of the site The prices are the best because if you buy the annual plan it is much cheaper than buying each month is a good offer annual plans > > **단점**: the platform is very simple I would like that could be customized more to the taste of each otherwise I do not see anything bad all the work by means of nicereply is much simpler and more comfortable > > allows us to see our own mistakes or what we are doing wrong and serves to improve each day more and fight because customers feel satisfied with the service and the product they acquire ----- ### "Great and easy to use for for Customer Support metrics\!" — 4.0/5 > **Lemuel** | *2022년 7월 7일* | 컴퓨터 소프트웨어 | Recommendation rating: 8.0/10 > > **장점**: It was easy to filter and see a support agent's CSAT ratings quickly > > **단점**: The graphs/charts could be more refined and have a more appealing UI instead of a simple barebones pie chart/bar graph ----- ### "Good idea in theory, but misses the mark when it comes to overall functionality." — 2.0/5 > **Kevin** | *2018년 7월 2일* > > **장점**: It was fairly easy to set up and get running. The supplied good write-ups for getting things installed and connected to things like Zendesk. The graphs are easy to just copy-paste the code and it looks pretty nice. > > **단점**: If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it. I ever reached out to support for help but, after several days of no response, I ended up just deleting all the work I did and starting over from scratch. Only then I heard back from support and they essentially told me to do just that. In addition to this, it's impossible to get an accurate measurement of historic data. I wanted to simply pull my team's average score on a daily basis and report that. First off, they don't allow you to pull this information via CSV or spreadsheet, I had to look at this tiny chart and hover over each day individually. Secondly, I noticed different scores when I changed the date range. For example, I set my date range as May 1st - May 31st and on May 1st, my average team score was 5.93. When I changed my date range to May 1st - June 23rd and looked at May 1st, my average team score was now 6.1. I emailed their support, waited a few days, and heard back that they would check with their engineering team about that. A few days later, they said "The graph has just an informative character and scores are changed a bit so graph doesn't look to "bumpy" when there are multiple different scores every day. " When I pressed more on this, they said that I'd have to change the date range to each day to get accurate historic information, which is absolutely awful. Searching for a replacement for this product... ----- ### "Easy to use" — 4.0/5 > **Emily** | *2019년 8월 14일* | 소비자 상품 | Recommendation rating: 8.0/10 > > **장점**: Definitely one of the more customize-able programs when it comes to overall look. We were able to create surveys that look just like all of our other branding. Nice Reply is super easy to use and their support team is always available for any issues no matter how small. They helped on board our global team and translations are a breeze. > > **단점**: Even though visual customization is great, there's not much wiggle room with the program itself. We hit a few roadblocks trying to adapt surveys for specific purposes other than CSAT and NPS. > > Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful. ----- ### "Nicereply does exactly what it needs too: deliver ratings and statements from email Customers." — 5.0/5 > **Zach** | *2018년 7월 2일* | Recommendation rating: 9.0/10 > > **장점**: Nicereply knows what its good at and doesn't focus on anything else. The UI is intuitive, basic and helpful. This is a true "meat and potatoes" tool. It provides our team a pulse on our email support and customer contacts. > > **단점**: As stated previously, Nicereply only does one thing, albeit well. It fulfills its purpose but doesn't bring anything new or cutting edge to the table. You know what you get, the whole time. > > Nicereply provides our team with an immediate understanding of a customer's view of their service. It also allows us to keep our eye on any customers that require additional attention or feel that their service or product experience is incomplete. ----- Page: 1 / 13\ 다음: [Next page](https://www.capterra.co.kr/software/152920/nicereply?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/152920/nicereply) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data