ServiceNow

ServiceNow helps us centralize our processes

주석: Our distributed crew was able to get together and focus on a single source of information. Now that all incidences are being recorded in one place, we have more insight into how things are progressing.

장점:

Thanks to ServiceNow, our processes are much more streamlined. Assisted in creating a streamlined operation. Our remote team's efficiency increased once we established a central hub where everyone could access the same, reliable information.

단점:

There is some lag time when utilizing the dashboard, but I'm sure this will be addressed in a future update. In addition, I think the report function may use some tweaks.

ServiceNow is a Great Resource for all MSP's

주석: Great, I used this software at the last company I worked for and it was helpful to have the ITBM ITOM, and ITSM all under one umbrella.

장점:

Customizable dashboard and workflow automation features helped us be unique and stand out in the MSP business.

단점:

Poorly maintained instances of service now can become bloated and hard to manage.

Some clutter to sort through, but a versatile product for incident tracking

주석: Overall this is a competent tool, with enough customization options to provide versatility to accomplish wide-ranging use cases.

장점:

Versatile platform that can easily integrate into existing workflows/processes, including incoming email messages, to seamlessly launch incidents.

단점:

There can tend to be a lot of "clutter" to sort through with the default version of the incident ticket creation, which can make it difficult for ticket creators/users to filter through the traffic to find relevant updates.

Service now Ticketing tool

장점:

we can manage incident, task and create change.

단점:

service now Root ticket will create multiple task

What do I like about ServiceNow

주석: ServiceNow is an integral tool used across many functions in our organization, including problem management, incident management, and release management. It serves as a highly integrated platform that connects all these functions, making it easier to track progress, resolve issues, and ensure seamless communication across teams.

장점:

Easy user interface to navigate . You can create customized reports

단점:

performance is slow in some functions like on-call tab