--- description: 검증된 사용 후기를 확인하고 ServiceNow 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [비즈니스 관리 소프트웨어](/directory/30532/business-management/software) > [ServiceNow](/software/152871/servicenow) # ServiceNow Canonical: https://www.capterra.co.kr/software/152871/servicenow Page: 1 / 16\ 다음: [Next page](https://www.capterra.co.kr/software/152871/servicenow?page=2) > ServiceNow는 일일 지원 작업을 자동화하고 모든 작업 단위를 추적, 측정 및 처리하도록 지원할 수 있습니다. 쉽게 사용하고 확장할 수 있습니다. > > Verdict: Rated **4.5/5** by 356 users. Top-rated for **추천 가능성**. ----- ## Overview ### ServiceNow은(는) 누가 사용하나요? ITSM 공간을 대상으로 합니다. 여기에는 모든 규모, 모든 산업의 성장하는 조직이 포함됩니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.5/5** | 356 리뷰 | | 사용 편의성 | 4.2/5 | Based on overall reviews | | 고객 지원 | 4.3/5 | Based on overall reviews | | 비용 대비 가치 | 4.1/5 | Based on overall reviews | | 특징 | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 추천 가능성) | ## 공급업체 정보 - **회사**: ServiceNow - **Location**: Santa Clara, 미국 - **Founded**: 2012 ## Commercial Context - **시작 가격**: US$100.00 - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 자영업, 2\~10, 11\~50, 51\~200, 201\~500, 501\~1,000, 1,001\~5,000, 5,001\~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 네덜란드어, 독일어, 스페인어, 영어, 이탈리아어, 일본어, 포르투갈어, 프랑스어 - **Available Countries**: 독일, 멕시코, 미국, 브라질, 영국, 오스트레일리아, 인도, 일본, 중국, 캐나다 ## 특징 - API - Alerts/Escalation - Asset Lifecycle Management - CRM - HR 관리 - IT 자산 관리 - IT 자산 추적 - SLA(서비스 수준 계약) 관리 - TT 보고 - 경보/통지 - 계약/라이선스 관리 - 관계 매핑 - 구성 관리 - 규정 준수 관리 - 그래픽 사용자 인터페이스 - 끌어서 놓기 - 대시보드 - 데이터 가져오기/내보내기 - 데이터 시각화 - 라이선스 관리 - 매크로/템플릿 응답 - 모니터링 - 문제 감사 - 버전 제어 - 변경 관리 - 보고 및 통계 - 보고/분석 - 비용 추적 - 상태 추적 - 설문조사 및 피드백 - 성능 메트릭 - 성능 모니터링 - 셀프 서비스 포털 - 애셋 추적 - 용량 관리 - 우선순위 부여 - 워크플로 관리 - 원격 액세스/제어 - 인벤토리 관리 - 자동 라우팅 - 재무 관리 - 지식 기반 관리 - 지원 티켓 관리 - 챗봇 - 태스크 관리 - 통합 개발 환경 - 통합 비즈니스 운영 - 프로젝트 관리 - 활동 대시보드 ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [비즈니스 관리 소프트웨어](https://www.capterra.co.kr/directory/30532/business-management/software) ## 관련 범주 - [비즈니스 관리 소프트웨어](https://www.capterra.co.kr/directory/30532/business-management/software) - [클라우드 관리 소프트웨어](https://www.capterra.co.kr/directory/30852/cloud-management/software) - [애플리케이션 개발 소프트웨어](https://www.capterra.co.kr/directory/30082/application-development/software) - [전사적 자원 관리 소프트웨어](https://www.capterra.co.kr/directory/9/enterprise-resource-planning/software) - [IT 관리 소프트웨어](https://www.capterra.co.kr/directory/10001/it-management/software) ## 대안 1. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [JIRA Service Management](https://www.capterra.co.kr/software/138769/jira-service-management) — 4.5/5 (772 reviews) 3. [ISL Light](https://www.capterra.co.kr/software/146892/isl-light) — 4.7/5 (779 reviews) 4. [TeamViewer ONE](https://www.capterra.co.kr/software/122252/teamviewer) — 4.6/5 (11636 reviews) ## 리뷰 ### "Best request raising system" — 5.0/5 > **Bhumika** | *2026년 7월 6일* | 교육 관리 | Recommendation rating: 10.0/10 > > **장점**: It's the best way to raise ticket for something we need and approval is also fast and it keep track of all permission we are taking from managers > > **단점**: Nothing tue UI is just awesome and helps to create request easily whether for gsm pr gcp everything is smooth > > The overall experience is so good and this helps us to easily raise request for all this ga like yubikey id card any permission based things ----- ### "Great Customer Ticketing Solution" — 4.0/5 > **Andrew** | *2026년 2월 27일* | 보험 | Recommendation rating: 8.0/10 > > **장점**: It has a great user interface that is very easy to manipulate and learn from an end user perspective. It has a ton of customizable options available. > > **단점**: When extracting from the old existing Remedy platform it was a bit tricky to get it to fully integrate. > > Overall I would say I am pretty happy with it. I loved how it allow easy ticket escalation and allowed collaboration with other departments. ----- ### "Valuable enterprise platform" — 5.0/5 > **Edwin** | *2026년 7월 29일* | 금융 서비스 | Recommendation rating: 7.0/10 > > **장점**: What I liked most about ServiceNow is how it brings many IT and business processes into one centralized platform. The workflow automation features are very powerful because they reduce repetitive manual tasks and help teams work more efficiently special for a strong bank as us. I especially like the AI capabilities, such as AI-assisted ticket categorization, knowledge recommendations, and automation suggestions that help employees resolve issues faster. The platform also provides strong reporting and dashboards, making it easier to understand service performance and identify areas for improvement. Security controls, role-based access, and audit tracking give confidence that sensitive business information is protected. The ability to customize workflows without heavy development effort is another strong advantage. ServiceNow continues to improve with regular updates, new features, and better automation tools that help organizations modernize their operations. > > **단점**: The biggest challenge with ServiceNow is that it can become complex and expensive, especially for smaller organizations. Setting up workflows, integrations, and custom modules often requires experienced administrators or developers. While the platform offers many features, the large number of options can make it overwhelming for new users. Some configurations require significant time and testing to make sure updates do not affect existing processes. Documentation is available, but sometimes finding the exact information needed can take time because of the size of the platform. Customer support quality can also depend on the support plan and the complexity of the issue. The user interface has improved over time, but some areas still feel less intuitive compared with newer cloud applications. More simplified setup options would make adoption easier. > > My overall experience with ServiceNow has been positive because it provides a complete solution for managing IT services, automation, and business workflows. The platform helps teams improve efficiency by automating approvals, routing requests, and managing incidents in a structured way. Features like AI-powered assistance, virtual agents, and intelligent recommendations help reduce response times and improve user experience. The chat communication features are useful because employees can quickly submit requests and receive updates without needing to understand complex IT processes. ServiceNow also helps organizations maintain better security practices through access controls, monitoring, and detailed records. Regular patches and platform updates show that the product continues to evolve. While the learning curve and cost can be challenging, the long-term benefits in productivity, visibility, and process improvement make ServiceNow a valuable enterprise platform. ----- ### "A decent product with a couple of connectivity issues" — 3.0/5 > **Tom** | *2026년 3월 29일* | 정보 기술 및 서비스 | Recommendation rating: 2.0/10 > > **장점**: ServiceNow puts me in touch with our IT support team usually relatively quickly. It has a very convenient Microsoft Teams plugin. > > **단점**: Whilst using ServiceNow, I do have connectivity issues occasionally where, I receive messages stating the conversation has timed out. > > Overall ServiceNow is a good product and puts me in touch with the right people. However the only downside for me is the connectivity issues on occasions. ----- ### "ServiceNow – Grows on You" — 5.0/5 > **Norbert** | *2025년 8월 21일* | 정보 기술 및 서비스 | Recommendation rating: 10.0/10 > > **장점**: ServiceNow enables fast and transparent management of tickets and workflows. The interface is intuitive, and reporting tools are very useful for daily operations. It also integrates easily with other systems like Salesforce CRM for example > > **단점**: ServiceNow has a relatively high entry level in my opionion. Setting it up and understanding advanced features takes time and expertise. New users may feel overwhelmed by the number of options and the complexity of the interface. > > ServiceNow is a solid and reliable system that I use daily. It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it becomes a very convenient tool over time. ----- Page: 1 / 16\ 다음: [Next page](https://www.capterra.co.kr/software/152871/servicenow?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/152871/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data