--- description: 검증된 사용 후기를 확인하고 Helpshift 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Helpshift 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [지원 센터 소프트웨어](/directory/30008/help-desk/software) > [Helpshift](/software/150923/helpshift) # Helpshift Canonical: https://www.capterra.co.kr/software/150923/helpshift Page: 1 / 2\ 다음: [Next page](https://www.capterra.co.kr/software/150923/helpshift?page=2) > 기업이 다양한 디지털 채널을 사용해서 AI 및 봇을 통해 고객과 연결할 수 있게 도와주는 고객 서비스 관리 솔루션입니다. > > Verdict: Rated **3.9/5** by 29 users. Top-rated for **추천 가능성**. ----- ## Overview ### Helpshift은(는) 누가 사용하나요? 모든 규모의 비즈니스를 위해 설계된 실시간 채팅 플랫폼이며, 자동화 봇, 이메일 티켓팅, 부하 분산, 최적화된 라우팅 등으로 기업 운영을 지원합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **3.9/5** | 29 리뷰 | | 사용 편의성 | 4.1/5 | Based on overall reviews | | 고객 지원 | 4.1/5 | Based on overall reviews | | 비용 대비 가치 | 3.8/5 | Based on overall reviews | | 특징 | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 추천 가능성) | ## 공급업체 정보 - **회사**: Helpshift - **Location**: San Francisco, 미국 - **Founded**: 2011 ## Commercial Context - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반 - **Supported Languages**: 네덜란드어, 노르웨이어, 덴마크어, 독일어, 러시아어, 스웨덴어, 스페인어, 아랍어, 아일랜드어, 영어, 우크라이나어, 이탈리아어, 인도네시아어, 일본어, 중국어, 중국어, 체코어, 태국어, 튀르키예어, 포르투갈어, 폴란드어, 프랑스어, 핀란드어, 한국어, 헝가리어, 히브리어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 209 more ## 특징 - Alerts/Escalation - Autoresponders - CRM - SLA(서비스 수준 계약) 관리 - Third-Party Integrations - 고객 데이터베이스 - 다중 언어 - 다중 채널 커뮤니케이션 - 대시보드 - 대화 내용/대화 기록 - 맞춤형 브랜딩 - 맞춤형 템플릿 - 매크로/템플릿 응답 - 모바일 액세스 - 보고 및 통계 - 보고/분석 - 사전 채팅 - 설문조사 및 피드백 - 셀프 서비스 포털 - 수신함 관리 - 실시간 소비자 대면 채팅 - 실시간 채팅 - 실시간 채팅 - 액세스 제어/권한 - 오프라인 양식 - 우선순위 부여 - 워크플로 관리 - 원격 액세스/제어 - 이메일 관리 - 자동 라우팅 - 전송/라우팅 - 전체 텍스트 검색 - 지식 기반 관리 - 지오 타겟팅 - 지원 티켓 관리 - 채팅/메시징 - 챗봇 - 콜 센터 관리 - 큐 관리 - 통화 녹음 - 통화 라우팅 - 파일 공유 - 피드백 관리 - 협업 도구 - 화면 공유 - 활동 대시보드 ## Integrations (12 total) - Campaign Monitor by Marigold - Constant Contact - Dropbox Business - Gmail - Google Analytics 360 - Google Calendar - Mailchimp - Meta for Business - QuickBooks Online Advanced - Salesforce Sales Cloud - Twitter/X - Zendesk Suite ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [지원 센터 소프트웨어](https://www.capterra.co.kr/directory/30008/help-desk/software) ## 관련 범주 - [지원 센터 소프트웨어](https://www.capterra.co.kr/directory/30008/help-desk/software) - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) - [고객 지원 소프트웨어](https://www.capterra.co.kr/directory/32315/customer-support/software) - [컨택트 센터 소프트웨어](https://www.capterra.co.kr/directory/32035/contact-center/software) ## 대안 1. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3409 reviews) 3. [Bitrix24](https://www.capterra.co.kr/software/113540/bitrix24) — 4.2/5 (984 reviews) 4. [LiveChat](https://www.capterra.co.kr/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [Tidio](https://www.capterra.co.kr/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## 리뷰 ### "Effective Ticketing Software for Chats" — 5.0/5 > **Fabiana** | *2020년 2월 20일* | 아웃소싱/오프쇼어링 | Recommendation rating: 7.0/10 > > **장점**: The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution. Their In App messaging is a life saver and extremely polished. > > **단점**: Microsoft PowerBI as their reporting system was very hard to work with. If you're not on the enterprise plan with the customer support fee, there's no way you're going to find any help or online resources that are helpful to answer your question. > > We changed from Zendesk to Helpshift and must admit that it would've been the experience to stay given the features and functionalities were very similar at the exception of the really goo chat features that HelpShift includes. ----- ### "Review as a Team leader" — 4.0/5 > **Nikhilesh** | *2021년 8월 20일* | 정보 기술 및 서비스 | Recommendation rating: 10.0/10 > > **장점**: Ease of use Can create different types of views as per the requirement Reports and analysis > > **단점**: Can't export to tickets in excel Slow while assigning tickets in bulk > > Efficient ----- ### "Good platfom to reply Mobile app support tickets, but it lacks features." — 3.0/5 > **Marcio Hoerlle** | *2018년 10월 16일* | 인터넷 | Recommendation rating: 6.0/10 > > **장점**: The feature so far is the cod you can inject in your app to query the remote mobile device hardware and software spec that helps a lot when troubleshooting tickets received. > > **단점**: it totally lacks a module do some BI number crunching providing basic information like, how much time an agent spent on a ticket ? What's the agent RPH ? there are no statistics at all to help managers to improve the service quality. > > It does the basic job of getting a ticket and responding, splitting incoming tickets into queues, even classifying it with tags, but don't expect a fully developed solution like Zendesk. Helpshift is just no there yet. ----- ### "Artificial intelligence is the future,so is Helpshift." — 4.0/5 > **Abimbola** | *2018년 9월 6일* | 엔터테인먼트 | Recommendation rating: 9.0/10 > > **장점**: In a period when it seems companies are forgetting how to build intuitive user dashboards, I am very impressed with how intuitive the Helpshift user dashboard is,therefore making it easier to use this great product. Its ease of use has saved us important resource such as time, allowing us train new staffs on how to use Helpshift easily in a matter of hours as against days or weeks ; which is the case with most of the other software we use . Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.. > > **단점**: We have used this for less than a six month period,however I have been satisfied with the quality of service so far. > > Helpshift enable my organization communicate with customers more efficiently.While also assisting customers find answers to their queries and concerns faster ,without always needing to reach out to the customer service team. ----- ### "Customer facing first" — 4.0/5 > **Richard** | *2017년 3월 27일* | 컴퓨터 게임 | Recommendation rating: 8.0/10 > > **장점**: Helpshift is a great user experience, and integrates easily with our products. The easily updatable FAQs have been a massive win for me over other competing products. > > **단점**: The analytics are thin and not quite usable. Management of user roles is extremely limited and messy (not able to add admins to groups). Views are a nightmare to manage as an admin and its far to easy to break them. > > HelpShift has been a paradigm shift in terms of quality and up to date support for our users. Easily updatable FAQs and in-game support has been really well received by our players. Engagement is high and the easily searchable FAQs have been extremely helpful for self service support. ----- Page: 1 / 2\ 다음: [Next page](https://www.capterra.co.kr/software/150923/helpshift?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/150923/helpshift) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data