--- description: 검증된 사용 후기를 확인하고 Sendbird 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sendbird 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [애플리케이션 개발 소프트웨어](/directory/30082/application-development/software) > [Sendbird](/software/150851/sendbird) # Sendbird Canonical: https://www.capterra.co.kr/software/150851/sendbird Page: 1 / 3\ 다음: [Next page](https://www.capterra.co.kr/software/150851/sendbird?page=2) > SendBird: 모바일 앱 및 웹 사이트를 위한 메시징 SDK 및 채팅 API > > Verdict: Rated **4.2/5** by 31 users. Top-rated for **추천 가능성**. ----- ## Overview ### Sendbird은(는) 누가 사용하나요? 당사는 커뮤니티, 주문형, 전자상거래, 게임, 비즈니스 협업, 핀테크, 의료, 라이브 비디오 스트리밍 등 다양한 산업 분야에서 애플리케이션을 위한 사용자와 사용자 그리고 사용자와 기업 간 통신을 지원할 수 있습니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.2/5** | 31 리뷰 | | 사용 편의성 | 4.1/5 | Based on overall reviews | | 고객 지원 | 3.9/5 | Based on overall reviews | | 비용 대비 가치 | 3.8/5 | Based on overall reviews | | 특징 | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 추천 가능성) | ## 공급업체 정보 - **회사**: Sendbird - **Location**: REDWOOD CITY, 미국 - **Founded**: 2012 ## Commercial Context - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반 - **Supported Languages**: 갈리시아어, 그리스어, 네덜란드어, 노르웨이어, 덴마크어, 독일어, 라트비아어, 러시아어, 루마니아어, 리투아니아어, 말레이어, 바스크어, 베트남어, 불가리아어, 세르비아어, 세르비아어, 스웨덴어, 스페인어, 슬로바키아어, 슬로베니아어, 아랍어, 아이슬란드어, 아일랜드어, 에스토니아어, 영어, 우크라이나어, 이탈리아어, 인도네시아어, 일본어, 중국어, 중국어, 체코어, 카자흐어, 카탈로니아어, 크로아티아어, 태국어, 튀르키예어, 포르투갈어, 포르투갈어, 포르투갈어(유럽), 폴란드어, 프랑스어, 핀란드어, 한국어, 헝가리어, 히브리어, 힌디어 - **Available Countries**: 독일, 멕시코, 미국, 브라질, 아랍에미리트, 영국, 오스트레일리아, 인도, 일본, 캐나다 ## 특징 - AI Copilot - AI/기계 학습 - API - Third-Party Integrations - 경보/통지 - 고객 지원 - 대화 내용/대화 기록 - 리드 선별 자격 - 맞춤형 브랜딩 - 보고/분석 - 사전 구성 봇 - 실시간 소비자 대면 채팅 - 실시간 채팅 - 언어 감지 - 오프라인 양식 - 자동 라우팅 - 자동 응답 - 자연어 처리 - 전송/라우팅 - 채팅/메시징 - 챗봇 - 코드프리 개발 - 통합 개발 환경 ## Integrations (9 total) - Confluence - Google Drive - Intercom - Notion - Salesforce Data Cloud - Salesforce Desk - Sprinklr - Zendesk AI - Zendesk Suite ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [애플리케이션 개발 소프트웨어](https://www.capterra.co.kr/directory/30082/application-development/software) ## 관련 범주 - [애플리케이션 개발 소프트웨어](https://www.capterra.co.kr/directory/30082/application-development/software) - [내부 커뮤니케이션 소프트웨어](https://www.capterra.co.kr/directory/31014/internal-communications/software) - [API 관리 소프트웨어](https://www.capterra.co.kr/directory/31065/api-management/software) - [클라우드 커뮤니케이션 플랫폼 소프트웨어](https://www.capterra.co.kr/directory/31362/cloud-communication-platform/software) - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) ## 대안 1. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1781 reviews) 2. [Bitrix24](https://www.capterra.co.kr/software/113540/bitrix24) — 4.2/5 (990 reviews) 3. [Intercom](https://www.capterra.co.kr/software/134347/intercom) — 4.5/5 (1133 reviews) 4. [Freshchat](https://www.capterra.co.kr/software/158117/freshchat) — 4.1/5 (120 reviews) 5. [Tidio](https://www.capterra.co.kr/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## 리뷰 ### "Implementation was super easy and functional very quickly. We got up to speed super quick." — 5.0/5 > **Chad** | *2017년 11월 8일* | 시장 조사 > > **장점**: It is super stable. After trying to build our own using firebase... This was an awesome experience that got us deployed super quick. It is fully featured and ready out of the gates requiring very little adaptation. > > **단점**: There are still some things that are not included in our portal management. However, engaging support has been able to resolve them. ----- ### "Good chat foundation that you can build upon" — 4.0/5 > **Sean** | *2017년 2월 1일* | 이러닝 | Recommendation rating: 7.0/10 > > **장점**: Plug and Play > > **단점**: Needed to customize quite a bit and the customer support is not the fastest. > > Sendbird allows you to get up and running with a chat solution pretty quickly. We have since customized it a lot (integrating it with Slack, building notifications etc). It is pretty good for plug and play if you are looking for a basic chat service. We don't use their UI, but their UI is good straight out of the box. Their response time is a bit slow, and they have made some changes to their product without warning and detailed descriptions of those changes. All in all it was a good solution for us because we needed to focus on other things and don't have the bandwidth to worry about make sure our chat foundation is reliable. Sendbird has been pretty reliable with only a couple of times going down. Their pricing is good for what you get. If you are just looking for a plug and play chat service then you should definitely consider Sendbird. If you are looking to customize it a lot like we have, then I would suggest thinking about what you are trying to achieve, as it may be better to just start from a little lower level like socket.io. We ultimately decided on Sendbird, and have been pretty happy thus far. ----- ### "Better alternatives, just don't do it." — 1.0/5 > **검증된 리뷰어** | *2021년 9월 28일* | 컴퓨터 소프트웨어 | Recommendation rating: 0.0/10 > > **장점**: Seemed like it had the features we wanted, small hungry team that promised a lot. > > **단점**: Poor quality product, terrible documentation, engineering support that didn't know how their own product worked. We paid a lot of money for this software, got locked in, have regretted it every day since. Will leave as soon as we can. > > We wanted a simple, fast, chat solution to drop into our app. Sendbird promised this, but did not deliver. ----- ### "A great team, helping to integrate a great product" — 4.0/5 > **Patrick** | *2021년 1월 12일* | 컴퓨터 및 네트워크 보안 | Recommendation rating: 8.0/10 > > **장점**: Team is willing to help you - starting from your first contact. all relevant platforms we need to integrate the chat on, are supported. if you have some custom requests, the team is willing to find a good solution to enable your business implement their plan. > > **단점**: the ui kit could offer more functionality. ----- ### "Great team to work with" — 5.0/5 > **검증된 리뷰어** | *2021년 1월 9일* | 컴퓨터 소프트웨어 | Recommendation rating: 8.0/10 > > **장점**: Great tech support. Always proactive when we face issues > > **단점**: Some features were missing when we initially tied up and had to custom implement on our side ----- Page: 1 / 3\ 다음: [Next page](https://www.capterra.co.kr/software/150851/sendbird?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/150851/sendbird) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data