기업의 더 효율적인 소프트웨어
선택을 위한 18년 지원 경험

Tidio은(는) 무엇인가요?

Tidio는 실시간 채팅 및 챗봇을 결합하여 고객 만족도를 높일 수 있게 해주는 고객 서비스 플랫폼입니다. Tidio를 사용하면 서비스 이용 가능한 시간에 실시간 고객 응대를 지원하고 서비스 이용이 불가능하면 챗봇을 통해 보조 서비스를 제공할 수 있습니다.

AI 지원 챗봇을 통해 고객 질의를 최대 40%까지 즉시 답변하고, 고객 의견을 수집하고, 응답 및 해결 시간을 단축할 수 있습니다.

Tidio은(는) 누가 사용하나요?

Tidio는 모든 커뮤니케이션을 한 곳에서 관리하고 일부 대화를 자동화하길 원하는 중소기업을 위해 설계되고 구축되었습니다. 이 제품은 전 세계 30만 이상의 웹 사이트에서 사용되고 있습니다.

Tidio 소프트웨어 - 1
Tidio 소프트웨어 - 2
Tidio 소프트웨어 - 3
Tidio 소프트웨어 - 4
Tidio 소프트웨어 - 5

Tidio에 대해 확실하지 않으세요? 인기 있는 대안 제품과 비교

Tidio

Tidio

4.7 (463)
US$29.00
무료 버전
무료 체험판
96
45
4.6 (463)
4.5 (463)
4.6 (463)
시작 가격
가격 옵션
특징
통합
사용 편의성
비용 대비 가치
고객 서비스 소프트웨어
₹1,799.00
무료 버전
무료 체험판
64
17
4.1 (112)
4.0 (112)
3.9 (112)
녹색 등급 막대는 평균 등급과 리뷰 수에 따라 결정되는 최우수 제품을 보여줍니다.

Tidio의 다른 적합한 대안

Freshchat
최상위 등급 기능
대화 내용/대화 기록
모바일 액세스
실시간 소비자 대면 채팅
Wix
최상위 등급 기능
For Small Businesses
Website Hosting
웹 사이트 관리
Userlike
최상위 등급 기능
실시간 소비자 대면 채팅
실시간 채팅
파일 공유
Lucky Orange
최상위 등급 기능
웹 사이트 관련
활동 추적
히트맵
Freshdesk
최상위 등급 기능
실시간 소비자 대면 채팅
지원 티켓 관리
티켓 관리
LiveChat
최상위 등급 기능
모바일 액세스
실시간 소비자 대면 채팅
실시간 채팅
Intercom
최상위 등급 기능
실시간 소비자 대면 채팅
실시간 채팅
채팅/메시징
Chatra
최상위 등급 기능
맞춤형 브랜딩
미리 저장된 답변
사전 채팅

Tidio 리뷰

평균 점수

종합
4.7
사용 편의성
4.6
고객 서비스 소프트웨어
4.6
특징
4.6
비용 대비 가치
4.5

회사 규모(직원 수)별 리뷰

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Steven
Steven
미국의 system technique
검증된 LinkedIn 사용자
경영 컨설팅, 5,001~10,000 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Quick response to the customer

4.0 5개월 전

주석: Sometimes when customers communicated through chat, they had to wait the time that the flow of conversations at the time required to be attended to. Since Tidio was implemented, they do not have to wait because the answers are automatic and are understandable, giving a solution to the question

장점:

It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor. Frequently asked questions that are easy to answer are done by the AI, which reduces the flow of conversations. It helps improve the productivity of operators by being able to focus on more special cases that require more attention

단점:

No, there is nothing to dislike about Tidio, the whole process has been fabulous, which benefits the company

Sydney
Sydney
미국의 Information Technology Engineer
검증된 LinkedIn 사용자
정보 기술 및 서비스, 10,000+ 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

A Catalyst for AI-driven Customer Service and Support.

5.0 5개월 전

주석: It is possible to convert our web visitors/leads into more loyal customers with Tidio.I'm impressed with the way Tidio integrates well with multiple tools that I'm already using in our organization.

장점:

It is simple to communicate and engage with our web visitors and customers through live chat.It offers 24/7 customer support.It is possible to respond to our customers inquiries with Tidio AI Chatbot.It is possible to solve our customers problems faster with Tidio.

단점:

Tidio provides excellent customer support and services hence I have nothing to complain about.

Hannah
영국의 Consult
마케팅 및 광고, 자영업
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Live chat handy low cost tool for sme’s

3.0 작년

주석: 8 out of 10 considering it’s price point

장점:

The free model, the option to set up automated flows

단점:

Complex set up on Logier flow sequencing

Joseph
미국의 Information Technology Specialist
건설, 201~500 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

A Comprehensive Help Desk,Customer Service and Chatbot Tool.

5.0 9개월 전

주석: Tidio increases out customers satisfaction.Again, Tidio automates and streamlines customer services operations.

장점:

Tidio offers excellent customer support with live chat.It is AI Chatbot feature to respond quickly to our customers queries.It is simple to communicate and engage with our customers via live chats.Tidio also offers help desk services.

단점:

I haven't encountered any drawback with Tidio because it meets our customer services needs.

Dan
미국의 ICT Support Technician
정보 기술 및 서비스, 201~500 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

My remarkable experience with Tidio.An ideal and formidable Customer Service and Help Desk Tool.

5.0 9개월 전

주석: Tidio streamlines and automates customer service operations in real-time.

장점:

With Tidio, I can easily connect, communicate and engage with our customers using live chat widget.It is fast to respond to our customers questions with Tidio thus increasing customer satisfaction.Tidio provides great customer support 24/7.

단점:

I haven't experienced any drawbacks with Tidio since it suits best my needs.

Margaret
미국의 Owner
이러닝, 2~10 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

The Tideo Chat Experience

4.0 5개월 전

주석: It was good because I synced it to my computer, phone and tablet. I set it to notify me with a ding, so that in most circumstances I would know if someone needed assistance. It isn't an AI chat experience that answers general questions, so emails are used to communicate for all basic information as well as more detailed info.

장점:

It helped me to communicate with my customers when I wasn't able to be online.

단점:

It is a little difficult to use at first. The learning curve was lengthy for me. Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date. I later found a good free system that solved my problems.

Lydia
우간다의 Teacher
리테일, 2~10 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Tidio is smart in customer support

5.0 6개월 전

주석: Helps me respond to customers who contact us with questions

장점:

Easy to install on any website even when you do not have technical knowledge by using the html code snippets

단점:

Pricing to remove branding is still too expensive

Pedro
Pedro
포르투갈의 CEO
검증된 LinkedIn 사용자
정보 기술 및 서비스, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

A very stable and complete chat platform

5.0 작년

장점:

It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.

단점:

Prices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.

Tigaiza
우간다의 Research Assistant
리서치, 자영업
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Easy and faster in resolving issues

5.0 6개월 전

주석: I use the tool to offer chat on my personal smaller website

장점:

The interface and Lyro AI solves questions faster and accurately

단점:

Pricing of the solution as the tool is too expensive to use

Bahat
우간다의 Web developer
컴퓨터 소프트웨어, 자영업
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Cheap live chat software

5.0 6개월 전

주석: I use Tidio on a small scale to respond to customer's questions through live chat

장점:

AI and chatbots are so easier to use to offer auto-responses to customers using intent data and the quick phrases make responding to questions more easier

단점:

Sometimes the notification would failt to pop up making me miss chats in real time

Marianela
Marianela
파나마의 Water Treatment and Environmental Management Consultant
검증된 LinkedIn 사용자
화학, 51~200 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Tidio, an interactive platform aimed at increasing the service process and increasing sales.

5.0 2년 전

주석: Tidio is an efficient and stable platform, it has analytical tools to understand the behavior of our customers and make constant improvements in our service processes, on the other hand, it integrates with third parties to increase the experience with customers and within our organization. It records visitor history and makes it easy for us to follow up to convert leads into customers, and in general, makes the job of customer service agents a lot easier.There is no doubt that TIDIO's live chat software empowers interaction effectively and offers the fastest and easiest way to help our website visitors.

장점:

The Tidio implementation process is simple and fast, and after a quick installation, we can start interacting in real-time with our leads and clients or offline. The widget to interact offline indicates to the user that there is no service agent at this time and the offline status is distinguished with a brief note so that our customers know that they can contact us with a form that will allow us to serve them as soon as possible. brevity.With Tidio, the offline email notification option is very useful as it allows us to receive queries from our website visitors directly in our email. And in the event that we are online, we can receive automatic notifications about new chats, new messages, and data about visitors who enter our website.

단점:

Tidio is a very stable and efficient platform when it comes to registering and providing a service process in real-time or offline in a web environment, for small and medium-sized companies. In general, it provides all the mechanisms to monitor for continuous improvement. It also favors analytics-based tracking, which is really the biggest advantage of using this type of platform and as long as we're not talking about large corporations, Tidio will be able to cover all our needs.

Cruz
미국의 Vice President
이러닝, 11~50 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

One of the best "bang for your buck" chatbot options

5.0 2년 전

장점:

Having full control of how your chatbot interacts with customers is huge. The application is very simple to use, even for a non-technical person. The integration with adding it to your website is very straightforward and quick (coding ability required). This has been an excellent tool in our arsenal to increase sales.

단점:

At this time, we have tried to implement the automated response feature at least once, which was when it was first offered. It didn't work the way I expected it to or maybe the data we had did not produce any results that would benefit us. I have not gone back to try it again but perhaps it should be revisited. The website and mobile application (phone: Samsung S21 ultra) are extremely slow to load up at times. I almost can't use the mobile application, which is irritating.

Frank
우간다의 Area sales manager
식품 및 음료, 10,000+ 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

easy to open up a chat with someone

5.0 작년

장점:

Software is easy to open a chat with client in the application, it is easy to install on the website

단점:

the tool is easy for me and have no issue with this for now

Sharon
독일의 Quality Analyst
레저, 여행 및 관광, 10,000+ 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Has canned resposes

5.0 작년

장점:

Tidio has canned responses that makes it easy for us to respond to clients with saved responses

단점:

I have not seen any issue with the software now, it is good

Mwiraguzu
우간다의 Content creator
방송 미디어, 11~50 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

canned responses makes it easy

5.0 작년

장점:

The interface is clean enough, they have canned responses that makes it easy for me to respond to questions

단점:

Pricing is high where you even pay to remove branding on the software

Kenneth
우간다의 Communication Professional
방송 미디어, 51~200 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Tidio simplifies my working remotely

5.0 2년 전

주석: I use the Tidio social medial integrations to respond to questions from clients online and the live chat to resolve their cases on time

장점:

Tidio has unique features like canned responses that help me respond to clients faster than normal, as well the live typing context also helps me realize the client's issue faster for quicker responses. Overall, Tidio has fair pricing compared to other live chat software tool

단점:

The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can optimize, it requires running in the background which drains a lot of battery

Sèmassa
베냉의 Chief marketing and strategy
부동산, 11~50 직원
소프트웨어 사용 목적: 무료 체험판
리뷰어 출처

Best customer chat app

5.0 2년 전

주석: Tidio is helping my company to make client prospection very easy.

장점:

This software is very easy to use. At the same time, it's features at so complete.

단점:

At my point of view this Tidio is full features. Nice

Tardzenyuy
카메룬의 Research consultant
교육 관리, 11~50 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

The cheapest and reliable chat bot

5.0 2년 전

주석: It was good, i like the platfrom

장점:

Cheap and reliableNo downtimeGood customer support

단점:

Very few chat limit for a standard package

검증된 리뷰어
검증된 LinkedIn 사용자
전기/전자 제조, 201~500 직원
소프트웨어 사용 목적: 무료 체험판
리뷰어 출처

Tidio Chat Testing Review

4.0 2년 전

주석: Overall Tidio is one of the finalist tools we shortlisted to go ahead, but it lost in a few specs and prices. if you want a free chat tool for your website you can go with it and for getting extra features and support you can upgrade.

장점:

Easy to set up is the best part I liked with Tidio, 2nd its chat prompt, and 3rd is its chat widget look.

단점:

The only thing i dislike is of its price it sometimes feels high-paid software.

Kutosi Ivan
우간다의 software engineer
컴퓨터 소프트웨어, 11~50 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

best live chat alternative

5.0 2년 전

장점:

Tidio is fast due to canned responses while chatting with clients, live typing insights are super real magic

단점:

The software does not have the ticketing system and knowledgebase

Ugo
프랑스의 Directeur
이벤트 서비스, 2~10 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Outdoormix Festival review

4.0 2년 전

주석: Very good, easy to install and use for me and all my team. It's really benefict to be reactive on customer asks and they feel it.

장점:

The fact to easely synchronise all my chat and asks from customer between messenger, instagram and my 2 website.

단점:

The fact to be quickly over the chatbot limit and the differnt price option doesn't really correspond to my needs.

Nayef
튀르키예의 Ceo
온라인 미디어, 2~10 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Recommended for every e-commerce store

5.0 2년 전

주석: Recommended for every website especially the E-commerce stores

장점:

Easy to use with very good UX/UIProfessional and helpful Supportthe sync and connection between the social media accounts is really good

단점:

more plans for starters or the small businesses to mix the live chat and chatbots in the same plan

Domenic
우간다의 Data Analyst
비영리 조직 관리, 51~200 직원
소프트웨어 사용 목적: 무료 체험판
리뷰어 출처

Integrated chat AI

5.0 2년 전

장점:

Seamless integration with other work tools such as Google Analytics is very impressive and handy.

단점:

It seems not to integrate well with Microsoft Applications which are widely spread in the formal sector.

Ashley
미국의 Office Administrator
건설, 11~50 직원
소프트웨어 사용 목적: 무료 체험판
리뷰어 출처

Chat Bot/Live Chat

5.0 2년 전

주석: So far its been great

장점:

As we continue to use this software I fell it will really help improve how we communicate with potential customers. We see more and more clients who want to text or chat instead of call on the phone.

단점:

I personally did not implement this product on our website, I outsourced this service to our advertising company.

Manash
Manash
인도의 Tidio Review
검증된 LinkedIn 사용자
디자인, 자영업
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Tidio Review

5.0 2년 전

주석: Good

장점:

I like the most this software because it's free and easy to use. If you are a single user who manages their software himself then it is a good software to start.

단점:

If you want to use their chatbot then it is so costly.