기업의 더 효율적인 소프트웨어
선택을 위한 18년 지원 경험

Tidio
Tidio은(는) 무엇인가요?
Tidio는 실시간 채팅 및 챗봇을 결합하여 고객 만족도를 높일 수 있게 해주는 고객 서비스 플랫폼입니다. Tidio를 사용하면 서비스 이용 가능한 시간에 실시간 고객 응대를 지원하고 서비스 이용이 불가능하면 챗봇을 통해 보조 서비스를 제공할 수 있습니다.
AI 지원 챗봇을 통해 고객 질의를 최대 40%까지 즉시 답변하고, 고객 의견을 수집하고, 응답 및 해결 시간을 단축할 수 있습니다.
Tidio은(는) 누가 사용하나요?
Tidio는 모든 커뮤니케이션을 한 곳에서 관리하고 일부 대화를 자동화하길 원하는 중소기업을 위해 설계되고 구축되었습니다. 이 제품은 전 세계 30만 이상의 웹 사이트에서 사용되고 있습니다.
Tidio 리뷰

Quick response to the customer
주석: Sometimes when customers communicated through chat, they had to wait the time that the flow of conversations at the time required to be attended to. Since Tidio was implemented, they do not have to wait because the answers are automatic and are understandable, giving a solution to the question
장점:
It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor. Frequently asked questions that are easy to answer are done by the AI, which reduces the flow of conversations. It helps improve the productivity of operators by being able to focus on more special cases that require more attention
단점:
No, there is nothing to dislike about Tidio, the whole process has been fabulous, which benefits the company

A Catalyst for AI-driven Customer Service and Support.
주석: It is possible to convert our web visitors/leads into more loyal customers with Tidio.I'm impressed with the way Tidio integrates well with multiple tools that I'm already using in our organization.
장점:
It is simple to communicate and engage with our web visitors and customers through live chat.It offers 24/7 customer support.It is possible to respond to our customers inquiries with Tidio AI Chatbot.It is possible to solve our customers problems faster with Tidio.
단점:
Tidio provides excellent customer support and services hence I have nothing to complain about.
Live chat handy low cost tool for sme’s
주석: 8 out of 10 considering it’s price point
장점:
The free model, the option to set up automated flows
단점:
Complex set up on Logier flow sequencing
A Comprehensive Help Desk,Customer Service and Chatbot Tool.
주석: Tidio increases out customers satisfaction.Again, Tidio automates and streamlines customer services operations.
장점:
Tidio offers excellent customer support with live chat.It is AI Chatbot feature to respond quickly to our customers queries.It is simple to communicate and engage with our customers via live chats.Tidio also offers help desk services.
단점:
I haven't encountered any drawback with Tidio because it meets our customer services needs.
My remarkable experience with Tidio.An ideal and formidable Customer Service and Help Desk Tool.
주석: Tidio streamlines and automates customer service operations in real-time.
장점:
With Tidio, I can easily connect, communicate and engage with our customers using live chat widget.It is fast to respond to our customers questions with Tidio thus increasing customer satisfaction.Tidio provides great customer support 24/7.
단점:
I haven't experienced any drawbacks with Tidio since it suits best my needs.
The Tideo Chat Experience
주석: It was good because I synced it to my computer, phone and tablet. I set it to notify me with a ding, so that in most circumstances I would know if someone needed assistance. It isn't an AI chat experience that answers general questions, so emails are used to communicate for all basic information as well as more detailed info.
장점:
It helped me to communicate with my customers when I wasn't able to be online.
단점:
It is a little difficult to use at first. The learning curve was lengthy for me. Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date. I later found a good free system that solved my problems.
Tidio is smart in customer support
주석: Helps me respond to customers who contact us with questions
장점:
Easy to install on any website even when you do not have technical knowledge by using the html code snippets
단점:
Pricing to remove branding is still too expensive

A very stable and complete chat platform
장점:
It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.
단점:
Prices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.
Easy and faster in resolving issues
주석: I use the tool to offer chat on my personal smaller website
장점:
The interface and Lyro AI solves questions faster and accurately
단점:
Pricing of the solution as the tool is too expensive to use
Cheap live chat software
주석: I use Tidio on a small scale to respond to customer's questions through live chat
장점:
AI and chatbots are so easier to use to offer auto-responses to customers using intent data and the quick phrases make responding to questions more easier
단점:
Sometimes the notification would failt to pop up making me miss chats in real time

Tidio, an interactive platform aimed at increasing the service process and increasing sales.
주석: Tidio is an efficient and stable platform, it has analytical tools to understand the behavior of our customers and make constant improvements in our service processes, on the other hand, it integrates with third parties to increase the experience with customers and within our organization. It records visitor history and makes it easy for us to follow up to convert leads into customers, and in general, makes the job of customer service agents a lot easier.There is no doubt that TIDIO's live chat software empowers interaction effectively and offers the fastest and easiest way to help our website visitors.
장점:
The Tidio implementation process is simple and fast, and after a quick installation, we can start interacting in real-time with our leads and clients or offline. The widget to interact offline indicates to the user that there is no service agent at this time and the offline status is distinguished with a brief note so that our customers know that they can contact us with a form that will allow us to serve them as soon as possible. brevity.With Tidio, the offline email notification option is very useful as it allows us to receive queries from our website visitors directly in our email. And in the event that we are online, we can receive automatic notifications about new chats, new messages, and data about visitors who enter our website.
단점:
Tidio is a very stable and efficient platform when it comes to registering and providing a service process in real-time or offline in a web environment, for small and medium-sized companies. In general, it provides all the mechanisms to monitor for continuous improvement. It also favors analytics-based tracking, which is really the biggest advantage of using this type of platform and as long as we're not talking about large corporations, Tidio will be able to cover all our needs.
One of the best "bang for your buck" chatbot options
장점:
Having full control of how your chatbot interacts with customers is huge. The application is very simple to use, even for a non-technical person. The integration with adding it to your website is very straightforward and quick (coding ability required). This has been an excellent tool in our arsenal to increase sales.
단점:
At this time, we have tried to implement the automated response feature at least once, which was when it was first offered. It didn't work the way I expected it to or maybe the data we had did not produce any results that would benefit us. I have not gone back to try it again but perhaps it should be revisited. The website and mobile application (phone: Samsung S21 ultra) are extremely slow to load up at times. I almost can't use the mobile application, which is irritating.
easy to open up a chat with someone
장점:
Software is easy to open a chat with client in the application, it is easy to install on the website
단점:
the tool is easy for me and have no issue with this for now
Has canned resposes
장점:
Tidio has canned responses that makes it easy for us to respond to clients with saved responses
단점:
I have not seen any issue with the software now, it is good
canned responses makes it easy
장점:
The interface is clean enough, they have canned responses that makes it easy for me to respond to questions
단점:
Pricing is high where you even pay to remove branding on the software
Tidio simplifies my working remotely
주석: I use the Tidio social medial integrations to respond to questions from clients online and the live chat to resolve their cases on time
장점:
Tidio has unique features like canned responses that help me respond to clients faster than normal, as well the live typing context also helps me realize the client's issue faster for quicker responses. Overall, Tidio has fair pricing compared to other live chat software tool
단점:
The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can optimize, it requires running in the background which drains a lot of battery
Best customer chat app
주석: Tidio is helping my company to make client prospection very easy.
장점:
This software is very easy to use. At the same time, it's features at so complete.
단점:
At my point of view this Tidio is full features. Nice
The cheapest and reliable chat bot
주석: It was good, i like the platfrom
장점:
Cheap and reliableNo downtimeGood customer support
단점:
Very few chat limit for a standard package
Tidio Chat Testing Review
주석: Overall Tidio is one of the finalist tools we shortlisted to go ahead, but it lost in a few specs and prices. if you want a free chat tool for your website you can go with it and for getting extra features and support you can upgrade.
장점:
Easy to set up is the best part I liked with Tidio, 2nd its chat prompt, and 3rd is its chat widget look.
단점:
The only thing i dislike is of its price it sometimes feels high-paid software.
best live chat alternative
장점:
Tidio is fast due to canned responses while chatting with clients, live typing insights are super real magic
단점:
The software does not have the ticketing system and knowledgebase
Outdoormix Festival review
주석: Very good, easy to install and use for me and all my team. It's really benefict to be reactive on customer asks and they feel it.
장점:
The fact to easely synchronise all my chat and asks from customer between messenger, instagram and my 2 website.
단점:
The fact to be quickly over the chatbot limit and the differnt price option doesn't really correspond to my needs.
Recommended for every e-commerce store
주석: Recommended for every website especially the E-commerce stores
장점:
Easy to use with very good UX/UIProfessional and helpful Supportthe sync and connection between the social media accounts is really good
단점:
more plans for starters or the small businesses to mix the live chat and chatbots in the same plan
Integrated chat AI
장점:
Seamless integration with other work tools such as Google Analytics is very impressive and handy.
단점:
It seems not to integrate well with Microsoft Applications which are widely spread in the formal sector.
Chat Bot/Live Chat
주석: So far its been great
장점:
As we continue to use this software I fell it will really help improve how we communicate with potential customers. We see more and more clients who want to text or chat instead of call on the phone.
단점:
I personally did not implement this product on our website, I outsourced this service to our advertising company.

Tidio Review
주석: Good
장점:
I like the most this software because it's free and easy to use. If you are a single user who manages their software himself then it is a good software to start.
단점:
If you want to use their chatbot then it is so costly.