---
description: 검증된 사용 후기를 확인하고 JIRA Service Management 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다.
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title: JIRA Service Management 가격, 사용 후기, 평점 | 켑테라 Capterra
---

Breadcrumb: [홈](/) > [IT 서비스 소프트웨어](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

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> 개발과 IT를 연결하여 운영을 현대화하고, 뛰어난 서비스 경험을 제공하며, 변화에 신속하게 대응하려는 고속 팀.
> 
> Verdict: Rated **4.5/5** by 770 users. Top-rated for **추천 가능성**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **종합** | **4.5/5** | 770 리뷰 |
| 사용 편의성 | 4.2/5 | Based on overall reviews |
| 고객 지원 | 4.3/5 | Based on overall reviews |
| 비용 대비 가치 | 4.3/5 | Based on overall reviews |
| 특징 | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 추천 가능성) |

## 공급업체 정보

- **회사**: Atlassian
- **Location**: San Francisco, 미국
- **Founded**: 2013

## Commercial Context

- **시작 가격**: US$20.00
- **Pricing model**:  (Free version available) (무료 체험판)
- **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+
- **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Windows(온프레미스), Linux(온프레미스), Android(모바일), iPhone(모바일), iPad(모바일)
- **Supported Languages**: 노르웨이어, 덴마크어, 독일어, 러시아어, 스웨덴어, 스페인어, 영어, 이탈리아어, 일본어, 중국어, 중국어, 체코어, 포르투갈어, 폴란드어, 프랑스어, 한국어, 헝가리어
- **Available Countries**: 그리스, 남아프리카, 네덜란드, 노르웨이, 뉴질랜드, 대한민국, 덴마크, 독일, 라트비아, 러시아, 루마니아, 룩셈부르크, 멕시코, 몰타, 미국, 벨기에, 벨라루스, 불가리아, 브라질, 세르비아 and 33 more

## 특징

- Alerts/Escalation
- Asset Lifecycle Management
- CRM
- IT 자산 관리
- Real-Time Monitoring
- SLA(서비스 수준 계약) 관리
- TT 보고
- 감사 관리
- 감사 내역
- 경보/통지
- 고객 지원
- 과제 관리
- 구성 관리
- 다중 채널 커뮤니케이션
- 릴리스 관리
- 모바일 액세스
- 문제 관리
- 문제 추적
- 변경 관리
- 보고 및 통계
- 사고 관리
- 상태 추적
- 설문조사 및 피드백
- 성능 메트릭
- 셀프 서비스 포털
- 승인 워크플로
- 승인 프로세스 제어
- 실시간 채팅
- 애셋 추적
- 액세스 제어/권한
- 용량 관리
- 워크플로 관리
- 원격 모니터링 및 관리
- 유지보수 관리
- 인벤토리 관리
- 일정 관리
- 자동 라우팅
- 전체 텍스트 검색
- 지식 관리
- 지식 기반 관리
- 콘텐츠 관리
- 큐 관리
- 태스크 관리
- 텍스트 편집
- 티켓 관리
- 패치 관리
- 프로젝트 관리
- 프로젝트 추적
- 협업 도구
- 화면 공유

... and 32 more features

## Integrations (98 total)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... and 83 more integrations

## Support Options

- 이메일/지원 센터
- FAQ/포럼
- 지식 기반
- 전화 지원
- 채팅

## Category

- [IT 서비스 소프트웨어](https://www.capterra.co.kr/directory/30672/it-service/software)

## 관련 범주

- [IT 서비스 소프트웨어](https://www.capterra.co.kr/directory/30672/it-service/software)
- [IT 관리 소프트웨어](https://www.capterra.co.kr/directory/10001/it-management/software)
- [지원 센터 소프트웨어](https://www.capterra.co.kr/directory/30008/help-desk/software)
- [IT 자산 관리 소프트웨어](https://www.capterra.co.kr/directory/30077/it-asset-management/software)
- [문제 추적 소프트웨어](https://www.capterra.co.kr/directory/30675/issue-tracking/software)

## 대안

1. [Wrike](https://www.capterra.co.kr/software/76113/wrike) — 4.4/5 (3023 reviews)
2. [monday.com AI Work Platform](https://www.capterra.co.kr/software/147657/monday-com) — 4.6/5 (6072 reviews)
3. [ServiceNow](https://www.capterra.co.kr/software/152871/servicenow) — 4.5/5 (350 reviews)
4. [TeamViewer ONE](https://www.capterra.co.kr/software/122252/teamviewer) — 4.6/5 (11629 reviews)
5. [ISL Light](https://www.capterra.co.kr/software/146892/isl-light) — 4.7/5 (779 reviews)

## 리뷰

### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *2026년 1월 27일* | 자동차 | Recommendation rating: 9.0/10
> 
> **장점**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **단점**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

-----

### "Highly customisable solution supporting omnichannel environments" — 5.0/5

> **Raul** | *2025년 11월 2일* | 비영리 조직 관리 | Recommendation rating: 10.0/10
> 
> **장점**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software.
> 
> **단점**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work.
> 
> I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use.

-----

### "Efficient and Reliable Tool for Project and Service Management" — 4.0/5

> **검증된 리뷰어** | *2026년 5월 15일* | 의료 실무 | Recommendation rating: 7.0/10
> 
> **장점**: One of the best things about Jira Service Management is how organized and customizable it is. The platform makes it easier to manage tickets, track issues, and keep communication clear between teams. I also like the automation features because they save time and reduce repetitive tasks. The integration with other Atlassian products works very smoothly, especially for Agile and Scrum workflows.
> 
> **단점**: The system can feel overwhelming for new users because there are so many features and configuration options. Some parts of the interface are not very intuitive at first, and setup can take time without proper training. Pricing can also become expensive for larger teams that need advanced features
> 
> overall experience with Jira Service Management has been positive. It is a reliable platform for managing projects, service requests, and team collaboration. The reporting tools and dashboards provide good visibility into workloads and project progress. I especially appreciate how it supports Agile and Scrum practices by helping teams stay organized and meet deadlines more efficiently. While there is a learning curve, the features and flexibility make it a valuable tool for project and service management.

-----

### "Complex and Heavy ITSM Tool with a Steep Learning Curve" — 3.0/5

> **검증된 리뷰어** | *2026년 5월 1일* | 컴퓨터 소프트웨어 | Recommendation rating: 3.0/10
> 
> **장점**: Functional for basic ticketing and workflow tracking, but the experience feels heavy and unintuitive at times. Setup and navigation can require more effort than expected, especially for non-technical users.
> 
> **단점**: The interface feels complex and not very intuitive, which can slow down day-to-day use. Configuration and setup also take more time than expected, especially for teams without dedicated admins.

-----

### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5

> **Benjamin** | *2026년 5월 1일* | 원격 통신 | Recommendation rating: 6.0/10
> 
> **장점**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations.
> 
> **단점**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features.
> 
> Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities.

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## Links

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