--- description: 검증된 사용 후기를 확인하고 JIRA Service Management 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [IT 서비스 소프트웨어](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.co.kr/software/138769/jira-service-management Page: 1 / 32\ 다음: [Next page](https://www.capterra.co.kr/software/138769/jira-service-management?page=2) > 개발과 IT를 연결하여 운영을 현대화하고, 뛰어난 서비스 경험을 제공하며, 변화에 신속하게 대응하려는 고속 팀. > > Verdict: Rated **4.5/5** by 772 users. Top-rated for **추천 가능성**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.5/5** | 772 리뷰 | | 사용 편의성 | 4.2/5 | Based on overall reviews | | 고객 지원 | 4.3/5 | Based on overall reviews | | 비용 대비 가치 | 4.3/5 | Based on overall reviews | | 특징 | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 추천 가능성) | ## 공급업체 정보 - **회사**: Atlassian - **Location**: San Francisco, 미국 - **Founded**: 2013 ## Commercial Context - **시작 가격**: US$20.00 - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 자영업, 2\~10, 11\~50, 51\~200, 201\~500, 501\~1,000, 1,001\~5,000, 5,001\~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Windows(온프레미스), Linux(온프레미스), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 노르웨이어, 덴마크어, 독일어, 러시아어, 스웨덴어, 스페인어, 영어, 이탈리아어, 일본어, 중국어, 중국어, 체코어, 포르투갈어, 폴란드어, 프랑스어, 한국어, 헝가리어 - **Available Countries**: 그리스, 남아프리카, 네덜란드, 노르웨이, 뉴질랜드, 대한민국, 덴마크, 독일, 라트비아, 러시아, 루마니아, 룩셈부르크, 멕시코, 몰타, 미국, 벨기에, 벨라루스, 불가리아, 브라질, 세르비아 and 33 more ## 특징 - Alerts/Escalation - Asset Lifecycle Management - CRM - IT 자산 관리 - Real-Time Monitoring - SLA(서비스 수준 계약) 관리 - TT 보고 - 감사 관리 - 경보/통지 - 고객 지원 - 과제 관리 - 구성 관리 - 다중 언어 - 다중 채널 커뮤니케이션 - 대시보드 - 릴리스 관리 - 모바일 액세스 - 문제 관리 - 문제 추적 - 변경 관리 - 보고 및 통계 - 사고 관리 - 상태 추적 - 성능 메트릭 - 셀프 서비스 포털 - 승인 워크플로 - 승인 프로세스 제어 - 실시간 채팅 - 애셋 추적 - 액세스 제어/권한 - 용량 관리 - 워크플로 관리 - 원격 모니터링 및 관리 - 인벤토리 관리 - 전체 텍스트 검색 - 지식 관리 - 지식 기반 관리 - 커뮤니케이션 관리 - 콘텐츠 관리 - 태스크 관리 - 텍스트 편집 - 티켓 관리 - 팀 협업 - 패치 관리 - 프로젝트 관리 - 프로젝트 추적 - 피드백 관리 - 협업 도구 - 화면 공유 - 활동 추적 ... and 32 more features ## Integrations (93 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 78 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 채팅 ## Category - [IT 서비스 소프트웨어](https://www.capterra.co.kr/directory/30672/it-service/software) ## 관련 범주 - [IT 서비스 소프트웨어](https://www.capterra.co.kr/directory/30672/it-service/software) - [IT 관리 소프트웨어](https://www.capterra.co.kr/directory/10001/it-management/software) - [지원 센터 소프트웨어](https://www.capterra.co.kr/directory/30008/help-desk/software) - [IT 자산 관리 소프트웨어](https://www.capterra.co.kr/directory/30077/it-asset-management/software) - [문제 추적 소프트웨어](https://www.capterra.co.kr/directory/30675/issue-tracking/software) ## 대안 1. [Wrike](https://www.capterra.co.kr/software/76113/wrike) — 4.4/5 (3037 reviews) 2. [ServiceNow](https://www.capterra.co.kr/software/152871/servicenow) — 4.5/5 (356 reviews) 3. [monday.com AI Work Platform](https://www.capterra.co.kr/software/147657/monday-com) — 4.6/5 (6095 reviews) 4. [TeamViewer ONE](https://www.capterra.co.kr/software/122252/teamviewer) — 4.6/5 (11636 reviews) 5. [ISL Light](https://www.capterra.co.kr/software/146892/isl-light) — 4.7/5 (779 reviews) ## 리뷰 ### "A Great Tool in the Atlassian Universe" — 4.0/5 > **Eric** | *2026년 1월 27일* | 자동차 | Recommendation rating: 9.0/10 > > **장점**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform. > > **단점**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management. I didn't realize what was happening until I received the invoice for additional users. > > JIRA Service Management is a pretty simple tool to configure and use. It is user friendly and its integration with Confluence make it a powerful tool. Being able to tie KBs to the customer interface is extremely helpful. ----- ### "Highly customisable solution supporting omnichannel environments" — 5.0/5 > **Raul** | *2025년 11월 2일* | 비영리 조직 관리 | Recommendation rating: 10.0/10 > > **장점**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software. > > **단점**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work. > > I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use. ----- ### "Ticket Management and workload distribution in one place" — 3.0/5 > **검증된 리뷰어** | *2025년 11월 8일* | 은행 | Recommendation rating: 6.0/10 > > **장점**: JIRA Service Management allows all teams to get their service desk/team support tickets in one place and distribute workload efficiently. It's key for teams that work with agile methodologies or scrum. > > **단점**: Being able to customize everything is an amazing thing but it also requires a lot of training or external documentation to read and learn before taking action. We are always afraid of messing things up and affecting somebody else's issues or requests. It's also a pity that we Admins always get to see the content of spaces, because in the HR team we want to have onboarding/offboarding tasks but some of them are confidential and we can't risk having IT or Tech members reading it. > > Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members. Although it's a bit expensive, the customer support and capabilities of the platform are somehow worth it. ----- ### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5 > **Benjamin** | *2026년 5월 1일* | 원격 통신 | Recommendation rating: 6.0/10 > > **장점**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations. > > **단점**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features. > > Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities. ----- ### "JIRA good Start and a simple but effective Service Management Tool" — 4.0/5 > **Richard** | *2025년 7월 1일* | 정보 기술 및 서비스 | Recommendation rating: 8.0/10 > > **장점**: Ease of configuration and customization was relatively easy and and the box experience initially worked well. The team was up and running in a matter of hours, not days. > > **단점**: Not as easy to get integrating,you have to purchase apps or plugins to gain what should be relatively straightforward connections to 3rd party apps. > > Good to start with, served its purpose and worked as a basic service desk tool. Would have liked more integration and better dashboard reporting. Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed reporting for different tiers of management. ----- Page: 1 / 32\ 다음: [Next page](https://www.capterra.co.kr/software/138769/jira-service-management?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/138769/jira-service-management) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data