--- description: 검증된 사용 후기를 확인하고 JIRA Service Management 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [지원 센터 소프트웨어](/directory/30008/help-desk/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.co.kr/software/138769/jira-service-management Page: 1 / 32\ 다음: [Next page](https://www.capterra.co.kr/software/138769/jira-service-management?page=2) > 개발과 IT를 연결하여 운영을 현대화하고, 뛰어난 서비스 경험을 제공하며, 변화에 신속하게 대응하려는 고속 팀. > > Verdict: Rated **4.5/5** by 770 users. Top-rated for **추천 가능성**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.5/5** | 770 리뷰 | | 사용 편의성 | 4.2/5 | Based on overall reviews | | 고객 지원 | 4.3/5 | Based on overall reviews | | 비용 대비 가치 | 4.3/5 | Based on overall reviews | | 특징 | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 추천 가능성) | ## 공급업체 정보 - **회사**: Atlassian - **Location**: San Francisco, 미국 - **Founded**: 2013 ## Commercial Context - **시작 가격**: US$20.00 - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Windows(온프레미스), Linux(온프레미스), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 노르웨이어, 덴마크어, 독일어, 러시아어, 스웨덴어, 스페인어, 영어, 이탈리아어, 일본어, 중국어, 중국어, 체코어, 포르투갈어, 폴란드어, 프랑스어, 한국어, 헝가리어 - **Available Countries**: 그리스, 남아프리카, 네덜란드, 노르웨이, 뉴질랜드, 대한민국, 덴마크, 독일, 라트비아, 러시아, 루마니아, 룩셈부르크, 멕시코, 몰타, 미국, 벨기에, 벨라루스, 불가리아, 브라질, 세르비아 and 33 more ## 특징 - Alerts/Escalation - Asset Lifecycle Management - CRM - IT 자산 관리 - Real-Time Analytics - Real-Time Monitoring - SLA(서비스 수준 계약) 관리 - TT 보고 - 감사 관리 - 경보/통지 - 고객 지원 - 과제 관리 - 구성 관리 - 다중 언어 - 다중 채널 커뮤니케이션 - 릴리스 관리 - 모바일 액세스 - 문제 관리 - 문제 추적 - 변경 관리 - 보고 및 통계 - 사고 관리 - 상태 추적 - 성능 메트릭 - 셀프 서비스 포털 - 승인 워크플로 - 승인 프로세스 제어 - 실시간 채팅 - 애셋 추적 - 액세스 제어/권한 - 용량 관리 - 워크플로 관리 - 원격 모니터링 및 관리 - 위험 평가 - 인벤토리 관리 - 전체 텍스트 검색 - 지식 관리 - 지식 기반 관리 - 콘텐츠 관리 - 태스크 관리 - 통화 시 예약 - 티켓 관리 - 팀 협업 - 패치 관리 - 프로젝트 관리 - 프로젝트 추적 - 피드백 관리 - 협업 도구 - 화면 공유 - 활동 추적 ... and 32 more features ## Integrations (98 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 83 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 채팅 ## Category - [지원 센터 소프트웨어](https://www.capterra.co.kr/directory/30008/help-desk/software) ## 관련 범주 - [IT 서비스 소프트웨어](https://www.capterra.co.kr/directory/30672/it-service/software) - [IT 관리 소프트웨어](https://www.capterra.co.kr/directory/10001/it-management/software) - [지원 센터 소프트웨어](https://www.capterra.co.kr/directory/30008/help-desk/software) - [IT 자산 관리 소프트웨어](https://www.capterra.co.kr/directory/30077/it-asset-management/software) - [문제 추적 소프트웨어](https://www.capterra.co.kr/directory/30675/issue-tracking/software) ## 대안 1. [Wrike](https://www.capterra.co.kr/software/76113/wrike) — 4.4/5 (2988 reviews) 2. [monday.com](https://www.capterra.co.kr/software/147657/monday-com) — 4.6/5 (6035 reviews) 3. [ServiceNow](https://www.capterra.co.kr/software/152871/servicenow) — 4.5/5 (348 reviews) 4. [TeamViewer ONE](https://www.capterra.co.kr/software/122252/teamviewer) — 4.6/5 (11626 reviews) 5. [ISL Light](https://www.capterra.co.kr/software/146892/isl-light) — 4.7/5 (779 reviews) ## 리뷰 ### "A Great Tool in the Atlassian Universe" — 4.0/5 > **Eric** | *2026년 1월 27일* | 자동차 | Recommendation rating: 9.0/10 > > **장점**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform. > > **단점**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management. I didn't realize what was happening until I received the invoice for additional users. > > JIRA Service Management is a pretty simple tool to configure and use. It is user friendly and its integration with Confluence make it a powerful tool. Being able to tie KBs to the customer interface is extremely helpful. ----- ### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5 > **Benjamin** | *2026년 5월 1일* | 원격 통신 | Recommendation rating: 6.0/10 > > **장점**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations. > > **단점**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features. > > Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities. ----- ### "Complex and Heavy ITSM Tool with a Steep Learning Curve" — 3.0/5 > **검증된 리뷰어** | *2026년 5월 1일* | 컴퓨터 소프트웨어 | Recommendation rating: 3.0/10 > > **장점**: Functional for basic ticketing and workflow tracking, but the experience feels heavy and unintuitive at times. Setup and navigation can require more effort than expected, especially for non-technical users. > > **단점**: The interface feels complex and not very intuitive, which can slow down day-to-day use. Configuration and setup also take more time than expected, especially for teams without dedicated admins. ----- ### "Powerful but Complex: My Experience with Jira Service Management" — 5.0/5 > **Arti** | *2026년 4월 27일* | 회계 | Recommendation rating: 9.0/10 > > **장점**: Jira Service Management is great for organizing and tracking requests. The customizable workflows make it easy to adapt to different teams. I love how it integrates with other tools like Slack and Confluence. It’s easy to prioritize tasks and monitor SLAs. Plus, the reporting features give clear insights into performance, helping improve team efficiency. Overall, it’s a solid tool for managing service requests and issues. > > **단점**: Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users. The interface feels cluttered at times, and customization options can be complex. It’s not always intuitive, so setting up workflows or automations takes time. Also, the pricing can get expensive as your team grows, and the mobile app doesn’t always work as smoothly as the desktop version. > > Overall, Jira Service Management is a powerful tool for managing service requests and workflows, but it takes some time to master. Once you get the hang of it, it's efficient and flexible. I appreciate the integrations with other tools and the strong reporting features. However, the initial setup can be tricky, and it’s a bit overwhelming with all the customization options. It’s a solid choice, but not the most user-friendly for beginners. ----- ### "Efficient and Reliable Tool for Project and Service Management" — 4.0/5 > **검증된 리뷰어** | *2026년 5월 15일* | 의료 실무 | Recommendation rating: 7.0/10 > > **장점**: One of the best things about Jira Service Management is how organized and customizable it is. The platform makes it easier to manage tickets, track issues, and keep communication clear between teams. I also like the automation features because they save time and reduce repetitive tasks. The integration with other Atlassian products works very smoothly, especially for Agile and Scrum workflows. > > **단점**: The system can feel overwhelming for new users because there are so many features and configuration options. Some parts of the interface are not very intuitive at first, and setup can take time without proper training. Pricing can also become expensive for larger teams that need advanced features > > overall experience with Jira Service Management has been positive. It is a reliable platform for managing projects, service requests, and team collaboration. The reporting tools and dashboards provide good visibility into workloads and project progress. I especially appreciate how it supports Agile and Scrum practices by helping teams stay organized and meet deadlines more efficiently. While there is a learning curve, the features and flexibility make it a valuable tool for project and service management. ----- Page: 1 / 32\ 다음: [Next page](https://www.capterra.co.kr/software/138769/jira-service-management?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/138769/jira-service-management) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data