--- description: 검증된 사용 후기를 확인하고 JIRA Service Management 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [IT 서비스 소프트웨어](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.co.kr/software/138769/jira-service-management Page: 1 / 32\ 다음: [Next page](https://www.capterra.co.kr/software/138769/jira-service-management?page=2) > 개발과 IT를 연결하여 운영을 현대화하고, 뛰어난 서비스 경험을 제공하며, 변화에 신속하게 대응하려는 고속 팀. > > Verdict: Rated **4.5/5** by 779 users. Top-rated for **추천 가능성**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.5/5** | 779 리뷰 | | 사용 편의성 | 4.2/5 | Based on overall reviews | | 고객 지원 | 4.3/5 | Based on overall reviews | | 비용 대비 가치 | 4.3/5 | Based on overall reviews | | 특징 | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 추천 가능성) | ## 공급업체 정보 - **회사**: Atlassian - **Location**: San Francisco, 미국 - **Founded**: 2013 ## Commercial Context - **시작 가격**: US$20.00 - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 자영업, 2\~10, 11\~50, 51\~200, 201\~500, 501\~1,000, 1,001\~5,000, 5,001\~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Windows(온프레미스), Linux(온프레미스), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 네덜란드어, 노르웨이어, 덴마크어, 독일어, 러시아어, 스웨덴어, 스페인어, 영어, 이탈리아어, 일본어, 중국어, 중국어, 체코어, 튀르키예어, 포르투갈어, 폴란드어, 프랑스어, 핀란드어, 한국어, 헝가리어 - **Available Countries**: 그리스, 남아프리카, 네덜란드, 노르웨이, 뉴질랜드, 대한민국, 덴마크, 독일, 라트비아, 러시아, 루마니아, 룩셈부르크, 멕시코, 몰타, 미국, 벨기에, 벨라루스, 불가리아, 브라질, 세르비아 and 33 more ## 특징 - Alerts/Escalation - Asset Lifecycle Management - CRM - IT 자산 관리 - Real-Time Analytics - Real-Time Monitoring - TT 보고 - 감사 관리 - 경보/통지 - 고객 지원 - 과제 관리 - 구성 관리 - 다중 채널 커뮤니케이션 - 릴리스 관리 - 모바일 액세스 - 문제 관리 - 문제 관리 - 문제 추적 - 변경 관리 - 보고 및 통계 - 사고 관리 - 상태 추적 - 성능 메트릭 - 셀프 서비스 포털 - 승인 워크플로 - 승인 프로세스 제어 - 실시간 채팅 - 애셋 추적 - 액세스 제어/권한 - 용량 관리 - 워크플로 관리 - 원격 모니터링 및 관리 - 위험 평가 - 인벤토리 관리 - 전체 텍스트 검색 - 지식 관리 - 지식 기반 관리 - 커뮤니케이션 관리 - 콘텐츠 관리 - 태스크 관리 - 통화 시 예약 - 티켓 관리 - 팀 협업 - 패치 관리 - 프로젝트 관리 - 프로젝트 추적 - 피드백 관리 - 협업 도구 - 화면 공유 - 활동 추적 ... and 32 more features ## Integrations (90 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 75 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 채팅 ## Category - [IT 서비스 소프트웨어](https://www.capterra.co.kr/directory/30672/it-service/software) ## 관련 범주 - [IT 서비스 소프트웨어](https://www.capterra.co.kr/directory/30672/it-service/software) - [IT 관리 소프트웨어](https://www.capterra.co.kr/directory/10001/it-management/software) - [지원 센터 소프트웨어](https://www.capterra.co.kr/directory/30008/help-desk/software) - [IT 자산 관리 소프트웨어](https://www.capterra.co.kr/directory/30077/it-asset-management/software) - [문제 추적 소프트웨어](https://www.capterra.co.kr/directory/30675/issue-tracking/software) ## 대안 1. [Wrike](https://www.capterra.co.kr/software/76113/wrike) — 4.4/5 (3042 reviews) 2. [ServiceNow](https://www.capterra.co.kr/software/152871/servicenow) — 4.5/5 (361 reviews) 3. [monday AI Work Platform](https://www.capterra.co.kr/software/147657/monday-com) — 4.6/5 (6121 reviews) 4. [TeamViewer ONE](https://www.capterra.co.kr/software/122252/teamviewer) — 4.6/5 (11641 reviews) 5. [ISL Light](https://www.capterra.co.kr/software/146892/isl-light) — 4.7/5 (779 reviews) ## 리뷰 ### "Perfect Customer service management tool for ecommerce" — 4.0/5 > **Shivam** | *2026년 8월 9일* | 마케팅 및 광고 | Recommendation rating: 10.0/10 > > **장점**: Customer requets sorting and filtering is one of the best feature i have used in helpdesk platforms, before this everything was mixed, now i can prioritize sales requests from our clients. > > **단점**: The self service article's recommendation system is not that great right now, it have room for improvments. > > Jira has been great part for us till now, using it. for customer service for our ecommerce stores and we feel like a proper Customer service manager tool is working for us, we just have to answer to queries, JIRA does everything else. ----- ### "A Great Tool in the Atlassian Universe" — 4.0/5 > **Eric** | *2026년 1월 27일* | 자동차 | Recommendation rating: 9.0/10 > > **장점**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform. > > **단점**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management. I didn't realize what was happening until I received the invoice for additional users. > > JIRA Service Management is a pretty simple tool to configure and use. It is user friendly and its integration with Confluence make it a powerful tool. Being able to tie KBs to the customer interface is extremely helpful. ----- ### "JiRA Works as It Should" — 3.0/5 > **Michael** | *2026년 8월 17일* | 교육 관리 | Recommendation rating: 7.0/10 > > **장점**: I like the ticketing systems process. We can submit a ticket and assign it to a department or individual. Ease of work. > > **단점**: The overhead of this tool requires coding and programming skills which would extend departmental resources. > > My overall evaluation of this tool is favorable. The tool works as it should in an environment that doesn't use integration with other applications. ----- ### "Cleaner Service Workflows With Less Manual Tracking" — 4.0/5 > **Anit** | *2026년 8월 30일* | 컴퓨터 소프트웨어 | Recommendation rating: 9.0/10 > > **장점**: I am highly impressed by the ease of use and intuitive interface of the software. Keeping all service requests, incidents, and changes in one place makes it easier to organize them and manage multiple cases at once. The ability to access the system from anywhere using web or mobile is essential, as is the permission and project management system that allows me to customize the tool in favor of my team’s needs. For the range of features and tools provided, I think the money spent on the system is well invested. > > **단점**: Some of the more advanced settings take a little trial and error to understand, so the learning curve could be smoother. > > Before Jira Service Management, tracking of requests and incident follow-up involved many manual checks, which are now replaced by the queues, SLAs and automated workflows in Jira, allowing me to keep most of the recurring tasks automatically processed and up-to-date. For the regular requests, I would estimate that it saves me about 30% of tracking, ticket assignment and status control time. The knowledge base and asset information also contribute to faster resolution of recurring tickets and better storage of critical information for future reference, while the support I received when needed was adequate to justify the costs. ----- ### "Good for Keeping Team Work Organized" — 4.0/5 > **검증된 리뷰어** | *2026년 8월 23일* | 컴퓨터 소프트웨어 | Recommendation rating: 9.0/10 > > **장점**: The main thing I didn't like was the learning curve. There are a lot of features and settings, so the interface can feel a little overwhelming when you first start using it. Some things also take a few extra clicks to find or set up. Customer support and some of the more advanced features may also be more useful for larger teams than for someone with basic needs. > > **단점**: Overall, I've had a good experience with Jira Service Management. It does a good job of keeping project work and requests organized, and I found the issue tracking and workflow features especially useful. The interface took some time to get used to, but after using it for a while it became much easier to navigate. I think it's a good choice for teams that already use Jira or follow Agile/Scrum processes. For smaller teams, though, the cost and number of features might be more than they actually need. > > Overall, I had a good experience with Jira Service Management. It helped keep our work organized and made it easier to see the status of different requests and issues. Once I got familiar with how everything worked, it was pretty straightforward to use. I think it's a good option for teams that need a central place to manage their work and keep track of requests. ----- Page: 1 / 32\ 다음: [Next page](https://www.capterra.co.kr/software/138769/jira-service-management?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/138769/jira-service-management) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data