--- description: 검증된 사용 후기를 확인하고 Zonka Feedback 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zonka Feedback 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [설문 조사 소프트웨어](/directory/30092/survey/software) > [Zonka Feedback](/software/137773/zonka-feedback) # Zonka Feedback Canonical: https://www.capterra.co.kr/software/137773/zonka-feedback Page: 1 / 4\ 다음: [Next page](https://www.capterra.co.kr/software/137773/zonka-feedback?page=2) > Zonka Feedback CX 플랫폼은 멀티채널 설문 조사 및 피드백 소프트웨어입니다. 직원 고객 경험을 측정, 개선 및 전환할 수 있습니다. > > Verdict: Rated **4.8/5** by 68 users. Top-rated for **추천 가능성**. ----- ## Overview ### Zonka Feedback은(는) 누가 사용하나요? Zonka Feedback은 고객 경험에 의존하여, 포괄적이고 행동에 기반한 방식으로 피드백 방식을 바꾸길 원하는 서비스 기반 산업에 적합합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.8/5** | 68 리뷰 | | 사용 편의성 | 4.7/5 | Based on overall reviews | | 고객 지원 | 4.9/5 | Based on overall reviews | | 비용 대비 가치 | 4.9/5 | Based on overall reviews | | 특징 | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Zonka Feedback - **Location**: New Delhi, 인도 - **Founded**: 2014 ## Commercial Context - **시작 가격**: US$199.00 - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 영어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 209 more ## 특징 - CES 설문 조사 구조 - CSAT 설문 조사 구조 - Live Results Sharing - NPS 설문 조사 구조 - Q\&A 관리 - SMS 메시징 - Third-Party Integrations - URL 맞춤 설정 - 감정 분석 - 건너뛰기 논리 - 경보/통지 - 고객 세분화 - 고객 환경 관리 - 네거티브 피드백 관리 - 다중 채널 데이터 수집 - 다중 채널 배포 - 다중 채널 커뮤니케이션 - 대시보드 - 데이터 가져오기/내보내기 - 데이터 분석 도구 - 데이터 시각화 - 데이터 추출 - 동향 분석 - 맞춤형 브랜딩 - 맞춤형 양식 - 맞춤형 질문 - 맞춤형 템플릿 - 메시지 맞춤 설정 - 모바일 설문 조사 - 보고 및 통계 - 보고/분석 - 불만 모니터링 - 설문 조사 작성기 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 성능 관리 - 세그먼트화 - 연락처 관리 - 예약된 메시징 - 오프라인 응답 수집 - 의식 조사 - 이메일 마케팅 - 익명 피드백 - 질문 라이브러리 - 질문 분기 - 태그 지정 - 텍스트 분석 - 템플릿 관리 - 피드백 관리 - 협업 도구 ## Integrations (11 total) - ActiveCampaign - Airtable - Freshdesk - Google Sheets - Help Scout - Intercom - Meta for Business - Slack - Twitter/X - Zapier - Zendesk Suite ## Support Options - 이메일/지원 센터 - 지식 기반 - 전화 지원 - 채팅 ## Category - [설문 조사 소프트웨어](https://www.capterra.co.kr/directory/30092/survey/software) ## 관련 범주 - [설문 조사 소프트웨어](https://www.capterra.co.kr/directory/30092/survey/software) - [고객 만족 소프트웨어](https://www.capterra.co.kr/directory/30541/customer-satisfaction/software) - [SMS 조사 소프트웨어](https://www.capterra.co.kr/directory/32937/sms-survey/software) - [질적 데이터 분석 소프트웨어](https://www.capterra.co.kr/directory/31297/qualitative-data-analysis/software) - [텍스트 마이닝 소프트웨어](https://www.capterra.co.kr/directory/30933/text-mining/software) ## 대안 1. [SurveyMonkey](https://www.capterra.co.kr/software/32728/surveymonkey) — 4.6/5 (10455 reviews) 2. [QuestionPro](https://www.capterra.co.kr/software/135455/questionpro) — 4.8/5 (529 reviews) 3. [SurveyLegend](https://www.capterra.co.kr/software/156752/surveylegend) — 4.6/5 (964 reviews) 4. [Survicate](https://www.capterra.co.kr/software/132914/survicate) — 4.6/5 (99 reviews) 5. [CustomerHero](https://www.capterra.co.kr/software/153472/startquestion) — 4.9/5 (175 reviews) ## 리뷰 ### "The perfect feedback software" — 5.0/5 > **Shefali** | *2020년 10월 27일* | 가구 | Recommendation rating: 10.0/10 > > **장점**: Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business. > > **단점**: Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great. > > Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me. With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version. Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares. ----- ### "A promising survey software with powerful form builder\!" — 4.0/5 > **Wora** | *2021년 7월 10일* | 이러닝 | Recommendation rating: 8.0/10 > > **장점**: - Survey logic is easy to understand - Once you finish building your survey form, it offers various distribution channels, including SMS, web, QR code, Popup, Embeds, Email, Mobile app, etc. So we can efficiently distribute our survey form to customers. - SMS quota included which is very good for what we pay. > > **단점**: - The form design elements, fonts, Pixel, layout design, are not yet polished. It can improve more beautifully. - File upload form is not here. It will help to create more powerful surveys. ----- ### "User unfriendly tool" — 3.0/5 > **Evija** | *2021년 10월 13일* | 금융 서비스 | Recommendation rating: 3.0/10 > > **장점**: I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great\! Customer support is instant and very helpful. > > **단점**: It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY\! Make a mistake by pressing a wrong button and you can delete your work\! Customization was really painful process. If there was no CS, it would be impossible to even launch our project. ----- ### "Great feedback and survey platform. Suitable even for hybrid or traditional businesses" — 5.0/5 > **Julien (Jun Yan)** | *2021년 7월 19일* | 비영리 조직 관리 | Recommendation rating: 9.0/10 > > **장점**: Many things\! Zonka has a modern interface on both the backend and customer-facing form. The survey builder is easy to use and has many pre-made templates. There are many options to distribute the survey, including offline (device kiosk) mode. This makes it a great tool not just for internet businesses but also for brick and mortar / traditional businesses. If you have several physical locations, Zonka even has location reporting (with appropriate plan subscription). White label domain is supported and the set up was very easy and straightforward. You can even export the email template to be used with popular email marketing platforms such as Salesforce, SendGrid, Hubspot and Campaign Monitor. > > **단점**: Very little. Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close. Also, even though there is an option to allow customers to switch language, it would be great if there was an auto translate from english to the other language option for the backend user so that it doesn't need to be retyped from scratch. > > I was searching for an omnichannel way to collect feedback. Some of my customers are not tech-savvy and don't even have an email. With Zonka Feedback, surveys can be collected via SMS or at physical touchpoints too. ----- ### "A great feedback software" — 5.0/5 > **Vrinda** | *2020년 6월 12일* | 금융 서비스 | Recommendation rating: 10.0/10 > > **장점**: I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great. > > **단점**: Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up. > > We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions. I definitely recommend the tool. For three major reasons - 1. The helpful tool 2. The ease of the software 3. The feedback reporting ----- Page: 1 / 4\ 다음: [Next page](https://www.capterra.co.kr/software/137773/zonka-feedback?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/137773/zonka-feedback) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data