--- description: 검증된 사용 후기를 확인하고 Zonka Feedback 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zonka Feedback 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [질적 데이터 분석 소프트웨어](/directory/31297/qualitative-data-analysis/software) > [Zonka Feedback](/software/137773/zonka-feedback) # Zonka Feedback Canonical: https://www.capterra.co.kr/software/137773/zonka-feedback Page: 1 / 4\ 다음: [Next page](https://www.capterra.co.kr/software/137773/zonka-feedback?page=2) > Zonka Feedback CX 플랫폼은 멀티채널 설문 조사 및 피드백 소프트웨어입니다. 직원 고객 경험을 측정, 개선 및 전환할 수 있습니다. > > Verdict: Rated **4.8/5** by 68 users. Top-rated for **추천 가능성**. ----- ## Overview ### Zonka Feedback은(는) 누가 사용하나요? Zonka Feedback은 고객 경험에 의존하여, 포괄적이고 행동에 기반한 방식으로 피드백 방식을 바꾸길 원하는 서비스 기반 산업에 적합합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.8/5** | 68 리뷰 | | 사용 편의성 | 4.7/5 | Based on overall reviews | | 고객 지원 | 4.9/5 | Based on overall reviews | | 비용 대비 가치 | 4.9/5 | Based on overall reviews | | 특징 | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Zonka Feedback - **Location**: New Delhi, 미국 - **Founded**: 2014 ## Commercial Context - **시작 가격**: US$199.00 - **Target Audience**: 자영업, 2\~10, 11\~50, 51\~200, 201\~500, 501\~1,000, 1,001\~5,000, 5,001\~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 구자라트어, 네덜란드어, 노르웨이어, 덴마크어, 독일어, 라트비아어, 라틴어, 러시아어, 루마니아어, 마라티어, 말라얄람어, 버마어, 베트남어, 벵골어, 불가리아어, 소말리아어, 스웨덴어, 스페인어, 슬로바키아어, 슬로베니아어, 아랍어, 아삼어, 아이티어, 아일랜드어, 아제르바이잔어, 아프리칸스어, 영어, 우크라이나어, 웨일스어, 이탈리아어, 인도네시아어, 일본어, 중국어, 체코어, 칸나다어, 크로아티아어, 타밀어, 태국어, 텔루구어, 튀르키예어, 펀자브어, 포르투갈어, 프랑스어, 핀란드어, 한국어, 헝가리어, 히브리어, 힌디어 - **Available Countries**: 독일, 미국, 오스트레일리아, 인도 ## 특징 - CES 설문 조사 구조 - CSAT 설문 조사 구조 - Live Results Sharing - NPS 설문 조사 구조 - Q\&A 관리 - SMS 메시징 - Third-Party Integrations - 감정 분석 - 경보/통지 - 고객 세분화 - 고객 환경 관리 - 네거티브 피드백 관리 - 다중 언어 - 다중 채널 데이터 수집 - 다중 채널 배포 - 다중 채널 커뮤니케이션 - 대시보드 - 데이터 가져오기/내보내기 - 데이터 분석 도구 - 데이터 시각화 - 데이터 추출 - 동향 분석 - 맞춤형 브랜딩 - 맞춤형 양식 - 맞춤형 템플릿 - 메시지 맞춤 설정 - 모바일 설문 조사 - 보고 및 통계 - 보고/분석 - 불만 모니터링 - 설문 조사 작성기 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 성능 관리 - 세그먼트화 - 연락처 관리 - 예약된 메시징 - 의식 조사 - 익명 피드백 - 질문 라이브러리 - 질문 분기 - 태그 지정 - 텍스트 분석 - 템플릿 관리 - 피드백 관리 - 협업 도구 ## Integrations (13 total) - ActiveCampaign - Fin - Freshdesk - Front - G2 Marketing Solutions - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Jira - Microsoft Project Server Subscription Edition - Pipedrive - Salesforce Platform - Zendesk AI ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 채팅 ## Category - [질적 데이터 분석 소프트웨어](https://www.capterra.co.kr/directory/31297/qualitative-data-analysis/software) ## 관련 범주 - [질적 데이터 분석 소프트웨어](https://www.capterra.co.kr/directory/31297/qualitative-data-analysis/software) - [고객 경험 소프트웨어](https://www.capterra.co.kr/directory/30671/customer-experience/software) - [평판 관리 소프트웨어](https://www.capterra.co.kr/directory/30750/reputation-management/software) - [대화형 AI 플랫폼 소프트웨어](https://www.capterra.co.kr/directory/31596/conversational-ai-platform/software) - [양식 작성기 소프트웨어](https://www.capterra.co.kr/directory/33235/form-builder/software) ## 대안 1. [SurveyMonkey](https://www.capterra.co.kr/software/32728/surveymonkey) — 4.6/5 (10513 reviews) 2. [Survicate](https://www.capterra.co.kr/software/132914/survicate) — 4.6/5 (99 reviews) 3. [QuestionPro](https://www.capterra.co.kr/software/135455/questionpro) — 4.8/5 (544 reviews) 4. [SurveyLegend](https://www.capterra.co.kr/software/156752/surveylegend) — 4.6/5 (966 reviews) 5. [CustomerHero](https://www.capterra.co.kr/software/153472/startquestion) — 4.9/5 (175 reviews) ## 리뷰 ### "A great feedback software" — 5.0/5 > **Vrinda** | *2020년 6월 12일* | 금융 서비스 | Recommendation rating: 10.0/10 > > **장점**: I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great. > > **단점**: Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up. > > We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions. I definitely recommend the tool. For three major reasons - 1. The helpful tool 2. The ease of the software 3. The feedback reporting ----- ### "Awesome Feedback Tool; Works On the Go" — 5.0/5 > **검증된 리뷰어** | *2021년 8월 9일* | 법률 실무 | Recommendation rating: 8.0/10 > > **장점**: - I love that you can create custom surveys very easily through their site/dashboard - You can also activate kiosk mode through their app on you iPad for when you’re having face to face interactions with client and customers and want instant feedback - It’s also great that you can white label your surveys, so they come from your domain - CNAME records were clear and very easy to set up - Conditional logic can be added to survey questions - There are pre-made surveys you can use to get started - Multiple language options are a nice touch - You can also have different surveys for different office locations, which is convenient - You can create different survey styles to get the level of feedback that you want > > **단점**: - Setup is easy, but a little tedious. Would be great if there were premade questions you can just drag and drop instead of typing in manually. - You can map the fields for Mailchimp, but would be nice to have First Name \& Last Name separately for mailing list integration. (If this exists already I didn’t see how to do it) - The animation between questions is a little lacking - Background options are a little limited > > I have been very happy with Zonka so far. This is a very easy to use app with multiple language options and this is nice because some of my clients are more comfortable providing feedback in their native tongue. I think Zonka has been of good value for the money because you really do get a lot for what they offer. I think one of my favorite features is being able to use their app on my iPad so I can get instant feedback from clients instead of emailing them later. ----- ### "User unfriendly tool" — 3.0/5 > **Evija** | *2021년 10월 13일* | 금융 서비스 | Recommendation rating: 3.0/10 > > **장점**: I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great\! Customer support is instant and very helpful. > > **단점**: It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY\! Make a mistake by pressing a wrong button and you can delete your work\! Customization was really painful process. If there was no CS, it would be impossible to even launch our project. ----- ### "Easy to use and superb analytics" — 5.0/5 > **검증된 리뷰어** | *2020년 5월 8일* | 리서치 | Recommendation rating: 10.0/10 > > **장점**: There are many softwares that allow you to collect data really. Free ones too. And I have used them all quite extensively to capture data, run market research surveys and gather data. But it leaves me with a lot of data, that I have to analyze and run reports on. Which consumes time. So I tried Zonka Feedback and it worked for me. Besides being very similar to the others in terms of creating online surveys, the biggest advantage for me is the reporting. The reporting hits home\! I am able to see my response data instantly. Text analytics are very very handy and best thing is that it's all easy enough. It hardly takes me anytime to set up my surveys (I run them quite frequently) for work and research. Basically, an excellent tool for capturing data. 1. Highly user-friendly 2. Increased my response rate - since the surveys look oh-so-good 3. Easy to configure 4. Can run unlimited surveys together 5. Any question types can be added 6. Can upload images - comes very handy for me in surveys 7. I am in Germany, so besides English, I run surveys in multiple languages. That's taken care of as well 8. Reporting is great (I already mentioned) > > **단점**: I cannot think about anything I really dislike. It's my favorite surveying tool so far\! ----- ### "Very useful survey and poll tool that makes getting actionable feedback easy" — 5.0/5 > **검증된 리뷰어** | *2021년 6월 24일* | 마케팅 및 광고 | Recommendation rating: 9.0/10 > > **장점**: Determining customer sentiment - sometimes not clearly communicated by customers in person - is very helpful in improving products and services. With Zonka, you can get to the heart of an issue and resolve it fast. > > **단점**: There is a bit of a learning curve, however, for the most part it is intuitive and most users will find it easy to set up in a short amount of time. > > This helps us fine tune our service offerings and eliminate problems before they become significant. ----- Page: 1 / 4\ 다음: [Next page](https://www.capterra.co.kr/software/137773/zonka-feedback?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/137773/zonka-feedback) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data