--- description: 검증된 사용 후기를 확인하고 Intercom 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intercom 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [고객 서비스 소프트웨어](/directory/22/customer-service/software) > [Intercom](/software/134347/intercom) # Intercom Canonical: https://www.capterra.co.kr/software/134347/intercom Page: 1 / 47\ 다음: [Next page](https://www.capterra.co.kr/software/134347/intercom?page=2) > Intercom은 강력한 메시징 및 자동화 기능을 사용하여 기업의 고객 지원 방식을 혁신합니다. > > Verdict: Rated **4.5/5** by 1133 users. Top-rated for **추천 가능성**. ----- ## Overview ### Intercom은(는) 누가 사용하나요? Atlassian, Amazon 및 Lyft Business 등 25,000개 이상의 글로벌 조직 고객 서비스 팀에서 Intercom을 사용하여 효율적이고 개인화된 고객 경험을 대규모로 제공하고 있습니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.5/5** | 1133 리뷰 | | 사용 편의성 | 4.4/5 | Based on overall reviews | | 고객 지원 | 4.3/5 | Based on overall reviews | | 비용 대비 가치 | 4.0/5 | Based on overall reviews | | 특징 | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 추천 가능성) | ## 공급업체 정보 - **회사**: Fin - **Founded**: 2011 ## Commercial Context - **시작 가격**: US$39.00 - **Pricing model**: (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 네덜란드어, 노르웨이어, 덴마크어, 독일어, 러시아어, 스웨덴어, 스페인어, 아랍어, 영어, 이탈리아어, 인도네시아어, 일본어, 중국어, 중국어, 체코어, 튀르키예어, 포르투갈어, 프랑스어, 핀란드어, 한국어, 헝가리어, 히브리어 - **Available Countries**: 네덜란드, 뉴질랜드, 대만, 독일, 미국, 싱가포르, 아일랜드, 영국, 오스트레일리아, 캐나다, 프랑스, 홍콩(중국 특별행정구) ## 특징 - AI/기계 학습 - CES 설문 조사 구조 - CSAT 설문 조사 구조 - Catalog Management - Mobile Optimization - NPS 설문 조사 구조 - 고객 기록 - 고객 세분화 - 고객 환경 관리 - 구독자 관리 - 다중 채널 데이터 수집 - 대량 문자 전송 - 대화 내용/대화 기록 - 리드 선별 자격 - 마케팅 자동화 - 맞춤형 양식 - 맞춤형 템플릿 - 메시지 맞춤 설정 - 모바일 액세스 - 사고 관리 - 사용자 관리 - 사용자 온보딩 - 사전 채팅 - 상호 작용 추적 - 상황별 안내 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 셀프 서비스 포털 - 수신함 관리 - 시각 분석 - 실시간 소비자 대면 채팅 - 실시간 채팅 - 양방향 메시징 - 언어 감지 - 연락처 관리 - 이메일 마케팅 - 이메일 추적 - 인앱 학습 - 자동 라우팅 - 자동 응답 - 자연어 처리 - 지식 관리 - 지식 기반 관리 - 채팅/메시징 - 캠페인 관리 - 캠페인 분석 - 캠페인 일정 관리 - 프로세스/워크플로 자동화 - 피드백 관리 - 활동 대시보드 ... and 57 more features ## Integrations (100 total) - 24sessions - Affogata - Aircall - Archbee - AskNicely - BHN Rewards - Belel - Bettermode - Calendly - Calixa - Campaign Monitor by Marigold - Canny - ChargeDesk - ClickUp - ConvertFlow ... and 85 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 채팅 ## Category - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) ## 관련 범주 - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) - [마케팅 자동화 소프트웨어](https://www.capterra.co.kr/directory/6/marketing-automation/software) - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) - [서비스 데스크 소프트웨어](https://www.capterra.co.kr/directory/31027/service-desk/software) - [리드 생성 소프트웨어](https://www.capterra.co.kr/directory/30963/lead-generation/software) ## 대안 1. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1781 reviews) 2. [LiveChat](https://www.capterra.co.kr/software/62194/livechat) — 4.6/5 (1723 reviews) 3. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3425 reviews) 4. [Tidio](https://www.capterra.co.kr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [HelpDesk](https://www.capterra.co.kr/software/185973/helpdesk) — 4.6/5 (180 reviews) ## 리뷰 ### "Offers customers a great and efficient support experience while saving our internal team countless hours" — 5.0/5 > **Matt** | *2026년 1월 26일* | 컴퓨터 소프트웨어 | Recommendation rating: 9.0/10 > > **장점**: Intercom does many things extremely well, but if I had to zero in on the two big ones for me, they are Help Center and Fin AI assistant. Both of these tools help thousands of our customers everyday without the need of staffing hundreds of support reps. We do have an excellent team of reps, but Intercom's Help Center and Fin AI take care of the most common customer interactions, so our reps have the bandwidth to engage with more complex customer issues. > > **단점**: I do wish Intercom's integration with Jira was a little more robust. It does send basic issue tracking data over, but some data points are missing, causing you to have to go hunt them down in Intercom instead of staying in Jira. I'm not sure if this limitation is on Intercom or on Jira though. > > My current company was already using Intercom when I arrived 4 years ago. They had recently switched from Zendesk, and everyone told me how much better it was. After 4 years, it's easy to see why. They continued to innovate with features like Fin AI. I haven't seen anything else on the market that would fit our needs better than what Intercom is doing. ----- ### "Powerful customer communication platform" — 4.0/5 > **Marc** | *2025년 8월 25일* | 컴퓨터 소프트웨어 | Recommendation rating: 8.0/10 > > **장점**: Without a doubt, what I like the most about INtercom is their AI agent called Fin. Fin can handle complex customer queries using natural language, significantly reducing the workload on support teams. > > **단점**: Intercom is expensive, especially for startups and small businesses. Their AI agent, Fin, charges about $0.99 per resolution, which adds up quickly at scale. > > Intercom is a powerful customer communication platform with industry-leading automation and AI capabilities. ----- ### "Intercom Review" — 4.0/5 > **검증된 리뷰어** | *2026년 5월 8일* | 컴퓨터 소프트웨어 | Recommendation rating: 6.0/10 > > **장점**: The Fin AI capabilities to respond to requests and the outbound capabilities allowing our team to create a series of campaigns to increase signup rates. > > **단점**: The search functionality in the outbound section isn't very capable of finding messages that have been sent out. ----- ### "Decent product function, needs added features." — 3.0/5 > **Carrie** | *2026년 1월 14일* | 컴퓨터 소프트웨어 | Recommendation rating: 2.0/10 > > **장점**: Intercom was easy to navigate from the end user standpoint, and it was easy overall to monitor from the WFM RTA perspective. > > **단점**: Intercom is limited in the Agent States. For instance, an agent was either in a chat or away. It was very difficult to calculate idle time without a status that is online - idle. This makes calculating utilization statistics difficult. > > Overall, my experience was okay. I can't say that it was terrible, or very good. The things that I needed from the WFM side to calculate efficiencies wasn't something they provided, but from my standpoint, they were responsive in many other ways. ----- ### "Intercom is the best AI-first support platform." — 5.0/5 > **Rael** | *2025년 8월 12일* | 정보 기술 및 서비스 | Recommendation rating: 10.0/10 > > **장점**: I like Fin because it's easy to implement and improve, and it continues to evolve. Intercom's analytics are also quite good, and their CX score rating is a game-changer. > > **단점**: There's not a lot to dislike. I would love it if Intercom allowed replies to conversations to be scheduled. Our support team has established operating hours, and so if someone works outside of those hours, we don't want to give our customers the impression that we're available 24/7. > > We've been using Intercom for roughly 3 years now, and although it hasn't been the smoothest ride, we're able to get the value for money with it. It's the best AI-first support platform available, and it looks like it will continue to remain so as development keeps going. ----- Page: 1 / 47\ 다음: [Next page](https://www.capterra.co.kr/software/134347/intercom?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/134347/intercom) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data