--- description: 검증된 사용 후기를 확인하고 Lime Connect 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lime Connect 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [실시간 채팅 소프트웨어](/directory/30797/live-chat/software) > [Lime Connect](/software/131558/userlike-live-chat) # Lime Connect Canonical: https://www.capterra.co.kr/software/131558/userlike-live-chat Page: 1 / 27\ 다음: [Next page](https://www.capterra.co.kr/software/131558/userlike-live-chat?page=2) > Userlike는 메시징 채널을 통해 기업 성공과 고객 육성을 도와주는 최초의 유일한 실시간 채팅 소프트웨어입니다. > > Verdict: Rated **4.6/5** by 647 users. Top-rated for **추천 가능성**. ----- ## Overview ### Lime Connect은(는) 누가 사용하나요? 중소기업부터 BMW, Nivea, Merck 등의 대규모 시장 선도 업체까지 지원합니다. 전 세계 10,000개 이상의 기업이 고객과 연결하기 위해 Userlike에 의존하고 있습니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.6/5** | 647 리뷰 | | 사용 편의성 | 4.5/5 | Based on overall reviews | | 고객 지원 | 4.6/5 | Based on overall reviews | | 비용 대비 가치 | 4.3/5 | Based on overall reviews | | 특징 | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Userlike - **Location**: Cologne, 독일 - **Founded**: 2011 ## Commercial Context - **시작 가격**: US$100.00 - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Linux(데스크톱) - **Supported Languages**: 그리스어, 네덜란드어, 노르웨이어, 덴마크어, 독일어, 라트비아어, 러시아어, 리투아니아어, 불가리아어, 스웨덴어, 스페인어, 슬로바키아어, 슬로베니아어, 아이슬란드어, 영어, 이탈리아어, 일본어, 중국어, 체코어, 튀르키예어, 포르투갈어, 폴란드어, 프랑스어, 핀란드어, 헝가리어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 208 more ## 특징 - AI Copilot - AI/기계 학습 - Alerts/Escalation - Autoresponders - CRM - SMS 메시징 - Third-Party Integrations - 경보/통지 - 고객 기록 - 고객 데이터베이스 - 고객 지원 - 고객 환경 관리 - 네거티브 피드백 관리 - 다중 언어 - 다중 채널 데이터 수집 - 다중 채널 커뮤니케이션 - 대시보드 - 대화 내용/대화 기록 - 데이터 시각화 - 리드 선별 자격 - 맞춤 설정 - 맞춤형 브랜딩 - 맞춤형 템플릿 - 모바일 액세스 - 보고 및 통계 - 보고/분석 - 사전 구성 봇 - 사전 채팅 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 실시간 소비자 대면 채팅 - 실시간 채팅 - 오프라인 양식 - 워크플로 관리 - 이메일 관리 - 자동 라우팅 - 자연어 처리 - 전송/라우팅 - 지식 기반 관리 - 지오 타겟팅 - 채팅/메시징 - 챗봇 - 커뮤니케이션 관리 - 큐 관리 - 템플릿 관리 - 파일 공유 - 피드백 관리 - 활동 대시보드 - 휴먼 핸드오버 ## Integrations (35 total) - BigCommerce - Capsule - CentralStationCRM - Cloudflare - Dropbox Business - Freshdesk - GitHub - Google Analytics 360 - Help Scout - Highrise - HubSpot CRM - HubSpot Service Hub - JIRA Service Management - Jimdo - Jira ... and 20 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) ## 관련 범주 - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) - [고객 커뮤니케이션 관리 소프트웨어](https://www.capterra.co.kr/directory/31002/customer-communications-management/software) - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) - [온라인 CRM 소프트웨어](https://www.capterra.co.kr/directory/30072/online-crm/software) - [고객 만족 소프트웨어](https://www.capterra.co.kr/directory/30541/customer-satisfaction/software) ## 대안 1. [Slack](https://www.capterra.co.kr/software/135003/slack) — 4.7/5 (24103 reviews) 2. [LiveChat](https://www.capterra.co.kr/software/62194/livechat) — 4.6/5 (1723 reviews) 3. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1781 reviews) 4. [Tidio](https://www.capterra.co.kr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3425 reviews) ## 리뷰 ### "Absolutely wonderful\!" — 5.0/5 > **Coty** | *2019년 9월 12일* | 리테일 | Recommendation rating: 10.0/10 > > **장점**: Userlike is an awesome chat platform\! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more\! Userlike also helps build customer relationships by helping remember previous customers and conversations\! > > **단점**: There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful\! > > Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could\! ----- ### "Amazing Customer Service Experience with Userlike" — 5.0/5 > **Mohamed Salah** | *2023년 2월 1일* | 경영 컨설팅 | Recommendation rating: 8.0/10 > > **장점**: Userlike is a great tool for providing customers with quick and efficient support. Its ease of use and comprehensive features make it a great choice for any customer service team. > > **단점**: Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team. However, when I do get a response, it is usually helpful and satisfactory. > > Overall, my experience with Userlike has been positive. The customer service team is friendly and knowledgeable, and the features are comprehensive and easy to use. I would highly recommend this tool to any customer service team. ----- ### "Good solution but I regret my choice" — 2.0/5 > **CEDRIC** | *2025년 1월 3일* | 비즈니스 용품 및 장비 | Recommendation rating: 4.0/10 > > **장점**: Easy to use, many features, Userlike helped us to improve our sales > > **단점**: For the manager reading past chats is difficult or impossible. The CSV export of chats is almost unreadable, and reading on the back office is complicated because you cannot read the conversations one after the other, you have to constantly go back and you no longer know where you are. I reported this problem to the userlike teams several times, but it does not seem to be a priority for them. No call back feature. So we we are thinking of changing Userlike because we do not want a different chat solution and call back solution, that would be too complicated to manage ----- ### "beautiful real-time chat software developed on web and mobile" — 5.0/5 > **Brayan Agostinho** | *2018년 5월 24일* | Recommendation rating: 10.0/10 > > **장점**: Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. . the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time. The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ... It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages. > > **단점**: It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people. ----- ### "Effective but a mobile app is a must." — 4.0/5 > **Abimbola** | *2018년 6월 25일* | 엔터테인먼트 | Recommendation rating: 9.0/10 > > **장점**: Userlike has a clear and clean user interface, which affects my daily work experience as an helpdesk support officer positively. User like provides me with archives of my past communication with web visitors and this gives me a better idea of previous issues a particular visitor has had,this is especially helpful if the visitor is coming back to complain about an issue earlier addressed. User like provides my organizations support department with adequate online support whenever we need it and our customer care team has obviously learnt one or two things from them over the last two year period. > > **단점**: Lack of a mobile app. Has made it difficult working from home.I will like to be able to multi-task during times when I am responding to our customers while working from home(weekends). However this isn't the case,as I must be on sit with my pc whenever I am to use User like. ----- Page: 1 / 27\ 다음: [Next page](https://www.capterra.co.kr/software/131558/userlike-live-chat?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/131558/userlike-live-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data