--- description: 검증된 사용 후기를 확인하고 Sprinklr 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sprinklr 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [소셜 미디어 마케팅 소프트웨어](/directory/30781/social-media-marketing/software) > [Sprinklr](/software/131274/sprinklr-platform) # Sprinklr Canonical: https://www.capterra.co.kr/software/131274/sprinklr-platform Page: 1 / 5\ 다음: [Next page](https://www.capterra.co.kr/software/131274/sprinklr-platform?page=2) > Sprinklr는 고객 경험을 대규모로 관리하도록 구축된 엔터프라이즈급 소프트웨어 플랫폼입니다. > > Verdict: Rated **4.3/5** by 90 users. Top-rated for **추천 가능성**. ----- ## Overview ### Sprinklr은(는) 누가 사용하나요? 대기업이 자동화를 통해 콘텐츠 마케팅, 소셜 미디어, 유료 광고, 웹 사이트 등을 관리할 수 있도록 지원하는 클라우드 기반 고객 경험 관리 솔루션입니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.3/5** | 90 리뷰 | | 사용 편의성 | 3.8/5 | Based on overall reviews | | 고객 지원 | 4.0/5 | Based on overall reviews | | 비용 대비 가치 | 3.8/5 | Based on overall reviews | | 특징 | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 추천 가능성) | ## 공급업체 정보 - **회사**: Sprinklr - **Founded**: 2007 ## Commercial Context - **시작 가격**: US$249.00 - **Pricing model**: (무료 체험판) - **Target Audience**: 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Android(모바일), iPhone(모바일) - **Supported Languages**: 독일어, 스페인어, 영어, 포르투갈어, 프랑스어 - **Available Countries**: 남아프리카, 네덜란드, 덴마크, 독일, 룩셈부르크, 모나코, 미국, 벨기에, 사우디아라비아, 스웨덴, 스위스, 스페인, 싱가포르, 아랍에미리트, 영국, 오스트레일리아, 오스트리아, 이탈리아, 인도, 저지 and 5 more ## 특징 - AI/기계 학습 - CRM - ROI Tracking - Real-Time Analytics - SMS 메시징 - 검색/필터 - 경보/통지 - 고객 기록 - 고객 지원 - 고객 환경 관리 - 네거티브 피드백 관리 - 다중 계정 관리 - 다중 언어 - 다중 채널 배포 - 다중 채널 커뮤니케이션 - 다중 캠페인 - 맞춤형 보고서 - 맞춤형 양식 - 모니터링 - 변호인 관리 - 보고 및 통계 - 브랜드 가이드라인 - 설문조사 및 피드백 - 성능 메트릭 - 소셜 미디어 모니터링 - 수신함 관리 - 실시간 채팅 - 언어 감지 - 예산/예측 - 워크플로 관리 - 이벤트 관리 - 자동 라우팅 - 자동 응답 - 자동 통화 분배 - 자연어 처리 - 전략 계획 - 전송/라우팅 - 지식 기반 관리 - 참여 추적 - 채널 관리 - 챗봇 - 커뮤니케이션 관리 - 콘텐츠 관리 - 큐 관리 - 태그 지정 - 통화 라우팅 - 피드백 관리 - 협업 도구 - 활동 계획 - 활동 대시보드 ... and 48 more features ## Integrations (58 total) - Adjust - Adobe Analytics - Adobe Commerce - Adobe Experience Manager - AppsFlyer - Aprimo Digital Asset Management - BL.INK - Bazaarvoice - Beckon - Bitly - Bynder - Canary - Canary - Corezoid Process Engine - Coveo Relevance Cloud ... and 43 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 24/7(실시간 담당자) ## Category - [소셜 미디어 마케팅 소프트웨어](https://www.capterra.co.kr/directory/30781/social-media-marketing/software) ## 관련 범주 - [소셜 미디어 마케팅 소프트웨어](https://www.capterra.co.kr/directory/30781/social-media-marketing/software) - [소셜 미디어 관리 소프트웨어](https://www.capterra.co.kr/directory/30939/social-media-management/software) - [소셜 네트워크 소프트웨어](https://www.capterra.co.kr/directory/10043/social-networking/software) - [소셜 미디어 모니터링 소프트웨어](https://www.capterra.co.kr/directory/31028/social-media-monitoring/software) - [콜 센터 인력 관리 소프트웨어](https://www.capterra.co.kr/directory/32607/call-center-workforce-management/software) ## 대안 1. [monday.com](https://www.capterra.co.kr/software/147657/monday-com) — 4.6/5 (5980 reviews) 2. [EngageBay CRM](https://www.capterra.co.kr/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 3. [Bitrix24](https://www.capterra.co.kr/software/113540/bitrix24) — 4.2/5 (989 reviews) 4. [Agile CRM](https://www.capterra.co.kr/software/135148/agile-crm) — 4.1/5 (524 reviews) 5. [Salesforce Marketing Cloud](https://www.capterra.co.kr/software/7723/salesforce-marketing-cloud) — 4.2/5 (529 reviews) ## 리뷰 ### "Amazing customer marketing platoform but super expensive\!" — 5.0/5 > **Gabriel** | *2024년 10월 21일* | 마케팅 및 광고 | Recommendation rating: 8.0/10 > > **장점**: Excellent data inputs, ability to organize and analyze, while also provide rich insights over time. Amazing customer service and set-up support as well as ongoing abilities for incoming and outgoing digital and social content. > > **단점**: Price. Way too expensive. Otherwise not much to complain about. > > Amazing brand management and digital/social marketing platform. Great support. But super expensive. ----- ### "Top of the class, cost to match" — 5.0/5 > **Chris** | *2025년 11월 13일* | 인쇄 | Recommendation rating: 7.0/10 > > **장점**: Sprinklr is absolutely phenomenal as a tool for social listening, analytics, scheduling, and messaging across all of the channels we use. If you've used any tools similar, you'll be able to pick up and run with Sprinklr, but like most things I'd describe it as "easy to use, hard to master" The scheduling is robust, the analytics are full of great insights and customizable dashboards, and the listening is easy to handle even on small scale. Visual listening identifies posts using logos or other assets which makes proactive outreach simple. > > **단점**: Sprinklr is one of the more expensive examples of these tools, unfortunately, but that can be expected with so many different modules and top of the line tools. There is definitely a learning curve, but not one that is strong enough to deter me. I would say there is so much, almost too much at times. It's wonderful to have so many tools in one place, but I often find myself underutilizing pieces. > > Overall, it's been a great experience with Sprinklr. We have found it to be incredibly useful to schedule, track, and impact. Customer support has been wonderful, onboarding was heavy for a small team but not impossible ----- ### "Better than Most But Plenty of Pain" — 3.0/5 > **검증된 리뷰어** | *2023년 10월 19일* | 비영리 조직 관리 | Recommendation rating: 6.0/10 > > **장점**: The channel breadth is amazing. A UI that allows business users instead of technical users to manage journeys is exciting. > > **단점**: It never quite works the way you'd expect it to. Lots of reaching out to tech support which is slow. > > Love the promise. Optimistic about the future, but current quality and support are frustrating. ----- ### "Sprinklr is game - All in one social media platform" — 5.0/5 > **검증된 리뷰어** | *2022년 2월 5일* | 마케팅 및 광고 | Recommendation rating: 10.0/10 > > **장점**: It is fast, accurate \& effcient. It understands the current marketing needs > > **단점**: Granular permissions level. You have to go through a lot of process if you want to turn on a small option/feature > > It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022 ----- ### "the world's best enterprise customer experience management solutions." — 4.0/5 > **검증된 리뷰어** | *2022년 8월 12일* | 컴퓨터 네트워킹 | Recommendation rating: 9.0/10 > > **장점**: With the Sprinklr app, we can manage our social, marketing, advertising, research, commerce, and healthcare functions right from your phone. in addition it is easy to use > > **단점**: Sometimes the app bugs and does not support all carousel images. the integration process with the application was easy > > Sprinklr allows me to create and manage my advertisements in my company, and to finally generate the turnover. ----- Page: 1 / 5\ 다음: [Next page](https://www.capterra.co.kr/software/131274/sprinklr-platform?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/131274/sprinklr-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data