--- description: 검증된 사용 후기를 확인하고 SurveyMonkey 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveyMonkey 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [시장 조사 소프트웨어](/directory/10041/market-research/software) > [SurveyMonkey](/software/32728/surveymonkey) # SurveyMonkey Canonical: https://www.capterra.co.kr/software/32728/surveymonkey Page: 1 / 422\ 다음: [Next page](https://www.capterra.co.kr/software/32728/surveymonkey?page=2) > 시장을 선도하는 설문 조사 플랫폼입니다. > > Verdict: Rated **4.6/5** by 10515 users. Top-rated for **추천 가능성**. ----- ## Overview ### SurveyMonkey은(는) 누가 사용하나요? 고객, 직원, 잠재 고객이 원하고, 필요로 하고, 기대하는 것이 무엇인지 알고 싶은 CX, HR, 마케팅, IT 및 성장 전문가를 위한 대상으로 합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.6/5** | 10515 리뷰 | | 사용 편의성 | 4.6/5 | Based on overall reviews | | 고객 지원 | 4.3/5 | Based on overall reviews | | 비용 대비 가치 | 4.4/5 | Based on overall reviews | | 특징 | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Momentive - **Location**: San Mateo, 미국 - **Founded**: 2009 ## Commercial Context - **시작 가격**: US$30.00 - **Pricing model**: (Free version available) - **Target Audience**: 자영업, 2\~10, 11\~50, 51\~200, 201\~500, 501\~1,000, 1,001\~5,000, 5,001\~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 그리스어, 네덜란드어, 노르웨이어, 덴마크어, 독일어, 라트비아어, 러시아어, 루마니아어, 리투아니아어, 마케도니아어, 말라얄람어, 말레이어, 바스크어, 베트남어, 벵골어, 보스니아어, 불가리아어, 세르비아어, 스와힐리어, 스웨덴어, 스페인어, 슬로바키아어, 슬로베니아어, 아랍어, 아르메니아어, 아이슬란드어, 아일랜드어, 알바니아어, 에스토니아어, 영어, 우크라이나어, 웨일스어, 이탈리아어, 인도네시아어, 일본어, 조지아어, 중국어, 중국어, 체코어, 카탈로니아어, 크로아티아어, 타갈로그어, 타밀어, 태국어, 텔루구어, 튀르키예어, 펀자브어, 페르시아어, 포르투갈어, 포르투갈어, 폴란드어, 프랑스어, 핀란드어, 한국어, 헝가리어, 히브리어, 힌디어 - **Available Countries**: 네덜란드, 노르웨이, 뉴질랜드, 대한민국, 덴마크, 독일, 러시아, 미국, 브라질, 스웨덴, 스페인, 아일랜드, 영국, 오스트레일리아, 이탈리아, 인도, 일본, 중국, 캐나다, 튀르키예 and 4 more ## 특징 - CES 설문 조사 구조 - CSAT 설문 조사 구조 - Live Results Sharing - NPS 설문 조사 구조 - SMS 메시징 - Third-Party Integrations - URL 맞춤 설정 - Workflow Automation - 감정 분석 - 건너뛰기 논리 - 고객 환경 관리 - 끌어서 놓기 - 네거티브 피드백 관리 - 다중 질문 유형 - 다중 채널 데이터 수집 - 다중 채널 배포 - 다중 채널 커뮤니케이션 - 대시보드 - 데이터 시각화 - 동향 분석 - 맞춤형 브랜딩 - 맞춤형 질문 - 맞춤형 템플릿 - 벤치마킹 - 보고 및 통계 - 보고/분석 - 불만 모니터링 - 설문 조사 작성기 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 세그먼트화 - 시각 분석 - 양식 관리 - 양식 작성 및 디자인 - 오프라인 응답 수집 - 온라인 폴링 - 의식 조사 - 이메일 관리 - 이메일 마케팅 - 조건부 논리 - 지속적인 피드백 - 직원 인식 - 질문 라이브러리 - 질문 분기 - 참여 추적 - 텍스트 분석 - 템플릿 관리 - 피드백 관리 - 피어 투 피어 인식 - 활동 대시보드 ... and 7 more features ## Integrations (100 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 85 more integrations ## Support Options - 이메일/지원 센터 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [시장 조사 소프트웨어](https://www.capterra.co.kr/directory/10041/market-research/software) ## 관련 범주 - [시장 조사 소프트웨어](https://www.capterra.co.kr/directory/10041/market-research/software) - [양식 자동화 소프트웨어](https://www.capterra.co.kr/directory/10023/forms-automation/software) - [양식 작성기 소프트웨어](https://www.capterra.co.kr/directory/33235/form-builder/software) - [설문 조사 소프트웨어](https://www.capterra.co.kr/directory/31220/polling/software) - [고객 경험 소프트웨어](https://www.capterra.co.kr/directory/30671/customer-experience/software) ## 대안 1. [Survicate](https://www.capterra.co.kr/software/132914/survicate) — 4.6/5 (99 reviews) 2. [CustomerHero](https://www.capterra.co.kr/software/153472/startquestion) — 4.9/5 (175 reviews) 3. [SurveyLegend](https://www.capterra.co.kr/software/156752/surveylegend) — 4.6/5 (966 reviews) 4. [Zonka Feedback](https://www.capterra.co.kr/software/137773/zonka-feedback) — 4.8/5 (68 reviews) 5. [QuestionPro](https://www.capterra.co.kr/software/135455/questionpro) — 4.8/5 (545 reviews) ## 리뷰 ### "Clean, engaging survey setup" — 4.0/5 > **Emma** | *2026년 8월 23일* | 비영리 조직 관리 | Recommendation rating: 9.0/10 > > **장점**: The survey design is high quality on the UX side, engaging for the user, and easy to navigate. In my opinion, survey completion retention was higher. > > **단점**: There were some limitations on the free version that I would have loved to experiment more with before paying for the full version. ----- ### "Easy to Use and Great for Collecting Feedback" — 5.0/5 > **Heather** | *2026년 9월 16일* | 소비자 상품 | Recommendation rating: 9.0/10 > > **장점**: SurveyMonkey is very user friendly and makes it easy to create and distribute professional surveys without needing a lot of technical knowledge. I like the variety of templates and question types, as well as how quickly surveys can be customized and shared with customers or employees. The reporting features are also helpful because responses are organized in a way that makes feedback easy to review and understand. > > **단점**: My biggest drawback is the pricing structure. The basic features work well, but many of the more useful customization, reporting, and advanced survey features require a paid or higher tier plan. This can make it expensive for a small business or for someone who only needs to create surveys occasionally. > > Overall, my experience with SurveyMonkey has been positive. It is a reliable and easy to use platform that makes collecting feedback from customers, employees, or other groups simple and efficient. Surveys can be created and shared quickly, and the results are presented in a clear, useful format. While I would like to see more features included at the lower price levels, the platform itself works well and saves time when collecting and analyzing feedback. ----- ### "Survey Monkey - Quick and Easy" — 3.0/5 > **Natalie** | *2026년 3월 6일* | 교육 관리 | Recommendation rating: 5.0/10 > > **장점**: I am able to easily poll students about a variety of questions. It's quick, and very easy to use to gather information at school. > > **단점**: The number of questions I can use with the free programming are limited. Also, the number of students that can respond is capped as well. > > It's easy to use and serves its purpose. For longer, or more in depth surveys where I need lots of responses, I usually use google forms. ----- ### "A Reliable tool - Just be ready to pay for the good parts\!" — 4.0/5 > **검증된 리뷰어** | *2026년 6월 27일* | 컴퓨터 소프트웨어 | Recommendation rating: 7.0/10 > > **장점**: Genuinely easy to get going. I had a customer satisfaction survey built and out the door in under twenty minutes the first time I used it. The drag-and-drop builder doesn't fight you, and the template library covers most of what a small business actually needs — NPS, post-purchase feedback, employee pulse checks, basic market research — so you're rarely starting from a blank page. The brand name earns trust. When a survey link says SurveyMonkey, people recognize it and actually open it. My completion rates were noticeably better than the home-grown forms I'd cobbled together before, which matters when you're trying to squeeze signal out of a small customer list. Reporting that's genuinely useful. Real-time results, clean charts, and filtering/cross-tabbing that let me slice responses by segment without exporting anything. For making a quick call after a launch, the built-in analytics were more than enough. It scales with the question. Skip logic and branching let me build something reasonably sophisticated when I needed it, and the integrations (it plugged into the tools I was already using) meant responses didn't just sit in a silo. SurveyMonkey Audience is a real differentiator. When I didn't have my own list to survey, being able to buy access to a respondent panel for some early market research was something most cheaper tools simply can't offer. > > **단점**: The pricing is the thorn in the whole thing. It's expensive relative to what's out there, and the plans are structured in a way that constantly nudges you toward the next tier up. Half the features I actually wanted — advanced logic, certain exports, removing their branding, more team seats — lived behind a higher plan. The feature-gating feels nickel-and-dimey. Things competitors hand you for free (or that feel like they should be standard) are paywalled, and you don't always realize it until you hit the wall mid-project. Annual billing pressure. The monthly price is steep enough that you're effectively herded into an annual commitment, which is a tough ask when you're a small operation trying to stay flexible. Support is thin on the lower tiers. Reaching an actual human when something went sideways was slower than I'd have liked. It can feel dated. Next to the more modern, conversational survey tools, the respondent experience is functional but not exciting — fine for B2B, less so if you're trying to make a survey feel like part of your brand. > > SurveyMonkey is the kind of tool I never worried about — it just worked, every time, and that reliability is worth something when you're running a business and don't have time to babysit your software. For the moments where I needed credibility, decent analytics, and the ability to actually reach respondents, it delivered without drama. But the value equation is genuinely mixed. As an owner watching every line item, I felt the cost constantly, and the way useful features are parceled out across tiers left me feeling like I was always one upgrade away from what I needed. If your survey needs are simple and occasional, this is probably overkill and overpriced — a free or cheaper tool will do. But if feedback is a regular, load-bearing part of how you run things, and you value dependability and respondent trust over saving a few dollars, it earns its place. I'd recommend it with my eyes open: a strong product that asks you to pay a premium for the privilege. ----- ### "It works just fine for collecting basic feedback." — 4.0/5 > **Pritam** | *2026년 8월 16일* | 교육 관리 | Recommendation rating: 9.0/10 > > **장점**: We mostly use it for post-event surveys and checking in with customers every now and then. The templates are a lifesaver when we’re in a rush to get something sent out the same day. Plus, the question logic actually works without much fuss, and exporting to Excel is simple enough that our small team can handle the data ourselves without needing any fancy extra software. > > **단점**: The pricing jumped way up once we hit their response limits, and honestly, that happened a lot faster than we expected during our product launch. Some of the branding options feel pretty locked down on our current plan, too. It’d be great to have more flexibility with question types, and I’m just over being constantly upsold to the enterprise tiers. > > It gets the job done when we’re looking for customer insights, and it doesn't give us any major headaches. Sure, it’s not the cheapest option out there, but it’s reliable and the whole team can figure it out on their own without any formal training. It works well enough for a growing company that needs quick feedback loops but isn't trying to run massive research operations. ----- Page: 1 / 422\ 다음: [Next page](https://www.capterra.co.kr/software/32728/surveymonkey?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/32728/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data