기업의 더 효율적인 소프트웨어
선택을 위한 18년 지원 경험
Freshdesk
Freshdesk은(는) 무엇인가요?
Freshdesk는 강력한 고객 서비스 솔루션을 제공하는 클라우드 기반의 헬프데스크 시스템입니다. Freshdesk는 이메일, 전화, 웹, 채팅 및 소셜을 통한 대화를 통합하고 채널 전반의 문제를 쉽게 해결할 수 있도록 도와줍니다. 또한 Freshdesk를 사용하면 워크플로를 자동화하고, 편리한 셀프 서비스 옵션을 제공하고, SLA를 관리하고 보고서를 생성할 수 있습니다. Freshdesk는 Bridgestone, HP, Harvard University 및 DHL을 포함하여 50,000 이상의 고객이 사용하는 제품입니다.
Freshdesk은(는) 누가 사용하나요?
전 세계 모든 규모의 기업들이 뛰어난 고객 서비스를 제공하기 위해 Freshdesk를 믿고 사용하고 있습니다.
Freshdesk에 대해 확실하지 않으세요?
인기 있는 대안 제품과 비교
Freshdesk
Freshdesk의 다른 적합한 대안
Freshdesk 리뷰
The FreshDesk ticketing system is quite efficient
주석: Freshdesk is one of my favorite help desk tools because it is intuitive and simple to master, even for complete newcomers. Finding comparable tickets is as simple as conducting a Google search, and there are numerous filtering options to select from.
장점:
Freshdesk is a smart, easy-to-use, and intuitive business solution. The user interface is clean, which makes it easier to concentrate on giving a proper response. Smooth customer communication leads to expert support. For years, Freshdesk has been an indispensable tool for me, and I have often touted it to friends and colleagues in the business world.
단점:
The news that the Legacy Reports page will be removed and replaced with Analytics makes me unhappy. Some of the cool stuff in Legacy Reports isn't in Analytics yet, but I'm having a joy with that tool.
Comprehensive and User-Friendly Helpdesk Solution
주석: Overall, my experience with Freshdesk has been positive. It's an efficient and scalable helpdesk solution that significantly improves the support process, making it easier to track, manage, and resolve customer inquiries. The tool's multi-channel support and automation capabilities help reduce response times and ensure that customers get timely help. While there are some limitations regarding pricing and advanced reporting, it’s a solid choice for businesses that need a reliable, easy-to-use, online customer support platform.
장점:
Freshdesk replaced our previous support solution that was not visible for our clients. The switch to Freshdesk was a very positive step as it has intuitive and user-friendly interface. It is a platform to kake it easy to manage customer support tickets in one centralized place. The automation tools allow seamless workflows that save time and boost productivity. The ability to assign tickets, set priority levels, and create custom workflows ensures that no ticket is missed. We also intergate it with our contract system, so we can imemdiately book the time spent ona ticket. We also store our knowledge base in articles in the "Solutions", which is nicely searchable.
단점:
One of the drawbacks of Freshdesk is that it can become quite expensive as you scale up, especially when you need advanced features that are only available in higher-tier plans. Some reporting and analytics features, while useful, could be more customizable for complex business needs. At times, it feels like there is a bit of a learning curve to fully unlock the platform's potential.
Freshdesk is a perfectly acceptable ticketing system
주석: Freshdesk is a perfectly acceptable ticketing system, it integrates well with email, and captures the core information you want, and allows notes and replys to be added with ease, but at its heart, its limited, with poor filtering, updating and notifying capabilities
장점:
Interface resizes nicely for screen sharing
단점:
Lack of notifications, too many fields needed to be filled in to close a ticket, can only action 50 things at a time, constant ! update pop ups when nothing has actually changed
Stable and reliable.
주석: Better than average. It checks all the boxes with various levels for companies to determine what is liked.
장점:
Simple to use. HTML email. Fast customer support.
단점:
Not a very current looking Dashboard. Also lacks ability to change what is seen (or tracked).
Thums up Freshdesk- overall great experience with freshdesk.
주석: Great over all experience with Freshdesk we 55 engineers are working on it, we are very well satisfied Freshdesk.
장점:
Wonderful Product to manage your staff bandwidth. also easy to manage and use.
단점:
GUI of this product, Freshdesk can better with it.
