--- description: 검증된 사용 후기를 확인하고 Freshdesk 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [고객 서비스 소프트웨어](/directory/22/customer-service/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.co.kr/software/124981/freshdesk Page: 1 / 138\ 다음: [Next page](https://www.capterra.co.kr/software/124981/freshdesk?page=2) > Freshdesk는 전 세계 50,000개 이상의 기업이 뛰어난 고객 환경을 구축할 수 있게 해주는 사용하기 쉬운 고객 서비스 소프트웨어입니다. > > Verdict: Rated **4.5/5** by 3411 users. Top-rated for **추천 가능성**. ----- ## Overview ### Freshdesk은(는) 누가 사용하나요? 전 세계 모든 규모의 기업들이 뛰어난 고객 서비스를 제공하기 위해 Freshdesk를 믿고 사용하고 있습니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.5/5** | 3411 리뷰 | | 사용 편의성 | 4.5/5 | Based on overall reviews | | 고객 지원 | 4.5/5 | Based on overall reviews | | 비용 대비 가치 | 4.4/5 | Based on overall reviews | | 특징 | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Freshworks - **Location**: San Mateo, 미국 - **Founded**: 2011 ## Commercial Context - **시작 가격**: US$19.00 - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 그리스어, 네덜란드어, 노르웨이어, 덴마크어, 독일어, 라트비아어, 러시아어, 루마니아어, 리투아니아어, 말레이어, 베트남어, 불가리아어, 세르비아어, 세르비아어, 스웨덴어, 스페인어, 슬로바키아어, 슬로베니아어, 아랍어, 에스토니아어, 영어, 우크라이나어, 이탈리아어, 인도네시아어, 일본어, 중국어, 중국어, 체코어, 카탈로니아어, 태국어, 튀르키예어, 포르투갈어, 포르투갈어, 폴란드어, 프랑스어, 핀란드어, 한국어, 헝가리어, 히브리어, 힌디어 - **Available Countries**: 가나, 과테말라, 그리스, 기니, 나미비아, 나이지리아, 남아프리카, 네덜란드, 노르웨이, 뉴질랜드, 뉴칼레도니아, 니카라과, 대만, 대한민국, 덴마크, 도미니카 공화국, 독일, 라트비아, 러시아, 레바논 and 100 more ## 특징 - Alerts/Escalation - CRM - Catalog Management - Discussions/Forums - Real-Time Monitoring - SLA(서비스 수준 계약) 관리 - 감정 분석 - 고객 기록 - 고객 데이터베이스 - 고객 지원 - 고객 환경 관리 - 과제 관리 - 다중 언어 - 다중 채널 데이터 수집 - 대시보드 - 맞춤형 양식 - 맞춤형 템플릿 - 모바일 액세스 - 문제 추적 - 보고 및 통계 - 사고 관리 - 상호 작용 추적 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 셀프 서비스 포털 - 수신함 관리 - 실시간 소비자 대면 채팅 - 실시간 채팅 - 실시간 채팅 - 액세스 제어/권한 - 원격 액세스/제어 - 이메일 관리 - 전체 텍스트 검색 - 지식 관리 - 지식 기반 관리 - 참여 추적 - 채팅/메시징 - 커뮤니케이션 관리 - 콘텐츠 관리 - 콜 센터 관리 - 큐 관리 - 태스크 관리 - 텍스트 편집 - 통화 녹음 - 통화 라우팅 - 통화 모니터링 - 피드백 관리 - 협업 도구 - 화면 공유 - 활동 대시보드 ... and 22 more features ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 - FluentStream ... and 63 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) ## 관련 범주 - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) - [지원 센터 소프트웨어](https://www.capterra.co.kr/directory/30008/help-desk/software) - [불만사항 관리 소프트웨어](https://www.capterra.co.kr/directory/30674/complaint-management/software) - [문제 추적 소프트웨어](https://www.capterra.co.kr/directory/30675/issue-tracking/software) - [서비스 데스크 소프트웨어](https://www.capterra.co.kr/directory/31027/service-desk/software) ## 대안 1. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1755 reviews) 2. [LiveChat](https://www.capterra.co.kr/software/62194/livechat) — 4.6/5 (1717 reviews) 3. [JIRA Service Management](https://www.capterra.co.kr/software/138769/jira-service-management) — 4.5/5 (764 reviews) 4. [Tidio](https://www.capterra.co.kr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Bitrix24](https://www.capterra.co.kr/software/113540/bitrix24) — 4.2/5 (986 reviews) ## 리뷰 ### "About Freshdesk" — 5.0/5 > **Nitish** | *2025년 1월 29일* | 컴퓨터 소프트웨어 | Recommendation rating: 10.0/10 > > **장점**: Freshdesk is Easy to Use and it allows Automation \& Workflow Management. > > **단점**: In Freshdesk there is a limited customization. > > My overall experience with Freshdesk has been positive. The platform is user-friendly and offers great features like multi-channel support, automation, and a helpful knowledge base ----- ### "Efficient and User-Friendly Customer Support Solution" — 5.0/5 > **Mayank** | *2026년 3월 17일* | 정보 서비스 | Recommendation rating: 10.0/10 > > **장점**: Freshdesk stands out for its intuitive and user-friendly interface, which makes it easy for teams to get started without extensive training. The ticketing system is highly organised and efficient, allowing us to manage, prioritise, and resolve customer queries quickly. I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity. The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support performance. > > **단점**: While Freshdesk offers a wide range of features, some of the advanced functionalities can feel complex and take time to fully understand. The pricing can also become expensive as you scale and require access to higher-tier features. Additionally, the customisation options, although powerful, can sometimes feel limited without technical expertise. There are also occasional performance lags and delays in notifications, which can impact response times during high-volume periods. > > Overall, my experience with Freshdesk has been very positive. It has significantly streamlined our customer support operations by organizing tickets efficiently and improving response times. The platform is easy to navigate, and features like automation, collaboration tools, and reporting have helped increase team productivity. While there is a slight learning curve for some advanced features, the overall functionality and reliability make it a valuable tool for managing customer support and delivering a better customer experience. ----- ### "Not so Freshdesk" — 3.0/5 > **Brian** | *2026년 3월 15일* | 정보 기술 및 서비스 | Recommendation rating: 3.0/10 > > **장점**: I liked the User Interface was easy on the eyes. The color scheme was not too harsh or rough to look at. > > **단점**: The interaction with the program was complex at times. There were certain operations that could become difficult to keep track. > > Most of the time service was unrelieable as the application kept on getting disconnected from service. ----- ### "Fantastic ticketing system" — 5.0/5 > **Riccardo** | *2026년 3월 16일* | 자동차 | Recommendation rating: 9.0/10 > > **장점**: Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support operations without overspending. Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can adapt to different business needs. Additionally, Freshdesk provides robust and well-documented APIs, which make it easy for developers to extend capabilities and build tailored solutions. > > **단점**: While Freshdesk is a solid platform overall, its reporting features still feel somewhat limited, especially for teams that rely heavily on advanced analytics. Another drawback is the inability to set pauses within working hours, which can be inconvenient for support teams that operate with more complex schedules. ----- ### "Happy Fresdesking" — 4.0/5 > **Silvester** | *2026년 3월 13일* | 건강, 웰빙 및 피트니스 | Recommendation rating: 8.0/10 > > **장점**: The best part about Freshdesk is that there is no size limit, that was one of the primary reason to go with Freshdesk also its features and ease of usage is like a cherry on the top. > > **단점**: While Freshdesk covers most of the things however as per the needs of the client i think there should be options to make changes or to amend or add things. > > The experience had been great however i would appreciate if there is a single person who is allocated to help me with my queries as everytime i get in touch with Freshdesk for any help, I get routed to a new person. Having one dedicated person will give that personal touch to your product. ----- Page: 1 / 138\ 다음: [Next page](https://www.capterra.co.kr/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data