--- description: 검증된 사용 후기를 확인하고 Freshdesk 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [고객 서비스 소프트웨어](/directory/22/customer-service/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.co.kr/software/124981/freshdesk Page: 1 / 139\ 다음: [Next page](https://www.capterra.co.kr/software/124981/freshdesk?page=2) > Freshdesk는 전 세계 50,000개 이상의 기업이 뛰어난 고객 환경을 구축할 수 있게 해주는 사용하기 쉬운 고객 서비스 소프트웨어입니다. > > Verdict: Rated **4.5/5** by 3440 users. Top-rated for **추천 가능성**. ----- ## Overview ### Freshdesk은(는) 누가 사용하나요? 전 세계 모든 규모의 기업들이 뛰어난 고객 서비스를 제공하기 위해 Freshdesk를 믿고 사용하고 있습니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.5/5** | 3440 리뷰 | | 사용 편의성 | 4.5/5 | Based on overall reviews | | 고객 지원 | 4.5/5 | Based on overall reviews | | 비용 대비 가치 | 4.4/5 | Based on overall reviews | | 특징 | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Freshworks - **Location**: San Mateo, 미국 - **Founded**: 2011 ## Commercial Context - **시작 가격**: US$19.00 - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 그리스어, 네덜란드어, 노르웨이어, 덴마크어, 독일어, 라트비아어, 러시아어, 루마니아어, 리투아니아어, 말레이어, 베트남어, 불가리아어, 세르비아어, 세르비아어, 스웨덴어, 스페인어, 슬로바키아어, 슬로베니아어, 아랍어, 에스토니아어, 영어, 우크라이나어, 이탈리아어, 인도네시아어, 일본어, 중국어, 중국어, 체코어, 카탈로니아어, 태국어, 튀르키예어, 포르투갈어, 포르투갈어, 폴란드어, 프랑스어, 핀란드어, 한국어, 헝가리어, 히브리어, 힌디어 - **Available Countries**: 가나, 과테말라, 그리스, 기니, 나미비아, 나이지리아, 남아프리카, 네덜란드, 노르웨이, 뉴질랜드, 뉴칼레도니아, 니카라과, 대만, 대한민국, 덴마크, 도미니카 공화국, 독일, 라트비아, 러시아, 레바논 and 100 more ## 특징 - Alerts/Escalation - CRM - Catalog Management - Discussions/Forums - Real-Time Monitoring - SLA(서비스 수준 계약) 관리 - 감정 분석 - 고객 기록 - 고객 데이터베이스 - 고객 지원 - 고객 포털 - 고객 환경 관리 - 과제 관리 - 다중 언어 - 다중 채널 데이터 수집 - 대시보드 - 맞춤형 양식 - 맞춤형 템플릿 - 모바일 액세스 - 문제 추적 - 보고 및 통계 - 사고 관리 - 상호 작용 추적 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 셀프 서비스 포털 - 수신함 관리 - 실시간 소비자 대면 채팅 - 실시간 채팅 - 실시간 채팅 - 액세스 제어/권한 - 원격 액세스/제어 - 이메일 관리 - 전체 텍스트 검색 - 지식 관리 - 지식 기반 관리 - 참여 추적 - 채팅/메시징 - 커뮤니케이션 관리 - 콘텐츠 관리 - 콜 센터 관리 - 큐 관리 - 태스크 관리 - 통화 녹음 - 통화 라우팅 - 통화 모니터링 - 피드백 관리 - 협업 도구 - 화면 공유 - 활동 대시보드 ... and 22 more features ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Coevera - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 ... and 63 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) ## 관련 범주 - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) - [지원 센터 소프트웨어](https://www.capterra.co.kr/directory/30008/help-desk/software) - [불만사항 관리 소프트웨어](https://www.capterra.co.kr/directory/30674/complaint-management/software) - [문제 추적 소프트웨어](https://www.capterra.co.kr/directory/30675/issue-tracking/software) - [서비스 데스크 소프트웨어](https://www.capterra.co.kr/directory/31027/service-desk/software) ## 대안 1. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1787 reviews) 2. [LiveChat](https://www.capterra.co.kr/software/62194/livechat) — 4.6/5 (1724 reviews) 3. [Tidio](https://www.capterra.co.kr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [HelpDesk](https://www.capterra.co.kr/software/185973/helpdesk) — 4.6/5 (180 reviews) 5. [Intercom](https://www.capterra.co.kr/software/134347/intercom) — 4.5/5 (1133 reviews) ## 리뷰 ### "About Freshdesk" — 5.0/5 > **Nitish** | *2025년 1월 29일* | 컴퓨터 소프트웨어 | Recommendation rating: 10.0/10 > > **장점**: Freshdesk is Easy to Use and it allows Automation \& Workflow Management. > > **단점**: In Freshdesk there is a limited customization. > > My overall experience with Freshdesk has been positive. The platform is user-friendly and offers great features like multi-channel support, automation, and a helpful knowledge base ----- ### "Very good ticketing platform for SMB" — 5.0/5 > **David** | *2026년 4월 17일* | 컴퓨터 소프트웨어 | Recommendation rating: 10.0/10 > > **장점**: It's generally an easy platform to navigate. The overall UI is clean, modern, and not too cluntered. The ability to build a "support portal" for your end users is a great additional feature. It also has a native asset management platform that integrates and sycns with Intune and JAMF. Native onboarding and offboarding services is good. The workflow automations is good as well. > > **단점**: Though there are a lot of features and functionalities, the customization is slightly limited. The overall UI is easy to navigate however fully configuring the tenant and everything does require a good of time and tweaking. And when you need to modify a field or something, it's not intuitive where the setting is exactly. There's just too many options at the admin page and can get confusing. Workflow builder is slightly limited in function as well. > > For the cost, FreshDesk is a great ticketing platform. Once fully configured it works well and the support portal you can build for your end users is a great feature to have. Their market place for integrations is pretty good as well with all the common/popular apps. There is a lack in what you can customize though (specifically with the support portal and workflow builders). ----- ### "Good Agent Experience, But Broken Integrations and Frustrating Support" — 3.0/5 > **Marjana** | *2026년 5월 15일* | 컴퓨터 소프트웨어 | Recommendation rating: 4.0/10 > > **장점**: Agent experience and knowledgebase article creation is intuitive. Standard workflows work well for smaller organizations. > > **단점**: Jira integration is broken. Analytics data captured does not allow us to fully understand service gaps when there are more complex workflows, like escalation to an external team. > > Customer Support takes too many responses to get to resolution and the service overall is not great. I get tired of having to repeat myself, go through scenarios that have nothing to do with my issue and having agents regurgitate Freddy AI solutions that don't resolve my issue (I am forced to talk to Freddy first after all, so what gives?) ----- ### "Efficient and User-Friendly Customer Support Solution" — 5.0/5 > **Mayank** | *2026년 3월 17일* | 정보 서비스 | Recommendation rating: 10.0/10 > > **장점**: Freshdesk stands out for its intuitive and user-friendly interface, which makes it easy for teams to get started without extensive training. The ticketing system is highly organised and efficient, allowing us to manage, prioritise, and resolve customer queries quickly. I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity. The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support performance. > > **단점**: While Freshdesk offers a wide range of features, some of the advanced functionalities can feel complex and take time to fully understand. The pricing can also become expensive as you scale and require access to higher-tier features. Additionally, the customisation options, although powerful, can sometimes feel limited without technical expertise. There are also occasional performance lags and delays in notifications, which can impact response times during high-volume periods. > > Overall, my experience with Freshdesk has been very positive. It has significantly streamlined our customer support operations by organizing tickets efficiently and improving response times. The platform is easy to navigate, and features like automation, collaboration tools, and reporting have helped increase team productivity. While there is a slight learning curve for some advanced features, the overall functionality and reliability make it a valuable tool for managing customer support and delivering a better customer experience. ----- ### "Easy to Use and Support Team That Actually Supports" — 4.0/5 > **CH L** | *2026년 5월 25일* | 교육 관리 | Recommendation rating: 8.0/10 > > **장점**: What I liked most about Freshdesk is how easy and intuitive the platform is for daily ticket management. The UI is clean, so onboarding new agents is straightforward and the team can start working efficiently very quickly. I also really like the agent reporting features, which make it easy to track performance and monitor support quality. Another major positive is Freshdesk’s support team, they’ve been very responsive and genuinely helpful whenever we’ve faced issues or needed guidance. > > **단점**: One thing I’d like improved is how DSAT and CSAT are handled. If a user initially gives a DSAT and later converts it into a CSAT after further interaction, the original DSAT still remains, which can affect reporting accuracy. I’d also love a quicker option to add users to CC just by hovering over or selecting an email directly, since small workflow improvements like that save time. > > Overall, my experience with Freshdesk has been positive. I've used it for almost a year in a customer support role, and it has helped streamline daily workflows through its clean UI, reporting features, and support tools. The transition from Zendesk was fairly smooth, and I especially appreciated how responsive and helpful the Freshdesk support team has been whenever issues came up. One small thing I genuinely love is the positive affirmations that appear while pages load, it's a tiny touch, but it adds a nice, human feel during a busy workday. While there are a few areas that could be improved, particularly around feedback handling and workflow efficiencies, it has been a reliable platform overall. ----- Page: 1 / 139\ 다음: [Next page](https://www.capterra.co.kr/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data