--- description: 검증된 사용 후기를 확인하고 Cyara 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cyara 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [IVR 소프트웨어](/directory/30231/ivr/software) > [Cyara](/software/119554/cruncher) # Cyara Canonical: https://www.capterra.co.kr/software/119554/cruncher Page: 1 / 2\ 다음: [Next page](https://www.capterra.co.kr/software/119554/cruncher?page=2) > Cyara는 결함 위험을 줄이고 디지털 및 음성 채널에서 완벽한 고객 여정을 빠르게 제공할 수 있도록 도와줍니다. > > Verdict: Rated **4.5/5** by 14 users. Top-rated for **추천 가능성**. ----- ## Overview ### Cyara은(는) 누가 사용하나요? 전 세계적으로 인지도가 가장 높은 기업들이 음성 및 디지털 채널에서 더 적은 노력, 비용 및 위험으로 더 나은 고객 환경을 구축하기 위해 매일 Cyara를 사용하고 있습니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.5/5** | 14 리뷰 | | 사용 편의성 | 4.5/5 | Based on overall reviews | | 고객 지원 | 4.8/5 | Based on overall reviews | | 비용 대비 가치 | 4.3/5 | Based on overall reviews | | 특징 | 4.1/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Cyara - **Founded**: 2006 ## Commercial Context - **시작 가격**: US$0.01 - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Windows(데스크톱), Windows(온프레미스) - **Supported Languages**: 영어 - **Available Countries**: 건지, 그리스, 그린란드, 노르웨이, 뉴질랜드, 덴마크, 독일, 라트비아, 러시아, 루마니아, 룩셈부르크, 리투아니아, 리히텐슈타인, 맨섬, 모나코, 몬테네그로, 몰도바, 몰타, 미국, 바티칸 시국 and 33 more ## 특징 - IVR - Third-Party Integrations - 계층 보기 - 다중 채널 데이터 수집 - 대시보드 - 데이터 시각화 - 챗봇 - 컴퓨터 전화 통합 - 테스트 스크립트 리뷰 - 협업 도구 ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 24/7(실시간 담당자) - 채팅 ## Category - [IVR 소프트웨어](https://www.capterra.co.kr/directory/30231/ivr/software) ## 관련 범주 - [IVR 소프트웨어](https://www.capterra.co.kr/directory/30231/ivr/software) - [고객 경험 소프트웨어](https://www.capterra.co.kr/directory/30671/customer-experience/software) - [자동 테스트 소프트웨어](https://www.capterra.co.kr/directory/30609/automated-testing/software) - [컨택트 센터 소프트웨어](https://www.capterra.co.kr/directory/32035/contact-center/software) - [콜 센터 소프트웨어](https://www.capterra.co.kr/directory/30007/call-center/software) ## 대안 1. [Genesys Cloud CX](https://www.capterra.co.kr/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 2. [CallHippo](https://www.capterra.co.kr/software/159578/callhippo) — 4.4/5 (680 reviews) ## 리뷰 ### "Great partners, great software\!" — 5.0/5 > **검증된 리뷰어** | *2022년 8월 25일* | 금융 서비스 | Recommendation rating: 10.0/10 > > **장점**: Meets our needs and saves us a ton of time and money > > **단점**: velocity was a huge improvement over the old on prem instance we had but, there's still room for improvement to make it more intuitive to use which would reduce the training requirement. > > Cyara has been one of our longest standing vendor relationships and trusted partners at the table. We love working with them. ----- ### "Fortune 50 user of Cyara" — 5.0/5 > **Steve** | *2024년 9월 13일* | 원격 통신 | Recommendation rating: 10.0/10 > > **장점**: My company has been using Cyara for several years now, and the impact it has had on our testing process is nothing short of remarkable. One of the most significant benefits we’ve experienced is an 80%+ reduction in time spent on manual testing. With Cyara's powerful automation capabilities, we've managed to accelerate our entire testing cycle without sacrificing thoroughness or quality. What truly sets Cyara apart is not just the time savings, but the improved reliability that comes with automation. Manual testing often leaves room for human error, but with Cyara's automated testing, we’ve seen a significant improvement in the consistency and accuracy of our results. Every scenario is tested the same way every time, ensuring that nothing is overlooked. The ease of using Cyara is another major highlight. Setting up automation is intuitive and straightforward, even for team members who are not deeply technical. This has allowed us to onboard more users and expand our testing coverage effortlessly. Overall, Cyara has transformed the way we approach testing. The combination of massive time savings, enhanced reliability, and ease of use makes it an invaluable tool for any team looking to modernize and streamline their testing processes. > > **단점**: The cost can be an issue for smaller companies. I think this is a product that will be best suited for medium to enterprise level companies. > > Our overall experience with Cyara has been positive. Their staff is always great to work with and very responsive. ----- ### "Cyara - A mediocrity" — 3.0/5 > **Yash** | *2021년 12월 7일* | 컴퓨터 소프트웨어 | Recommendation rating: 6.0/10 > > **장점**: The blocks are quite useful feature for you it saves you a redundant and monotonous writing of a prompt. The new Call Explorer feature emulating a phone to make calls is a fantastic feature for it saves you the trouble of writing a whole test case to understand whether it'll fail or not. > > **단점**: The campaigns are not quite flexible to work with. There's not much room for making changes to a campaign, nor does it allow duplication or exporting a campaign. The UI is alright but for some reason it still feels a tad bit primitive with the lack of fewer drag and drop like features within. ----- ### "Cyara AI chatbot plus genesys integration tool" — 5.0/5 > **Ruby** | *2023년 2월 7일* | 정보 기술 및 서비스 | Recommendation rating: 9.0/10 > > **장점**: Cyara can place the call like real time and records the conversation so that users can validate the same any point of time. It integrates perfectly with genesys contact centre platform where it acts as a contact centre agent and simultaneously answers the interaction thereby helping the users to validate the participants data. > > **단점**: It only supports .csv data driven file which is perhaps one of the features which I like the least as it restricts the users in using other formats. Also, users are unable to integrate live chats with genesys platform. Even though it has cyara call explorer functionality, the cost incurred by the testers for placing the call is comparatively higher. > > The overall experience of Cyara is promising as it has helped us to build a huge regression suite which comprises the use of several country languages. It also helps us to test flows in production thereby saving users a lot of time. ----- ### "QualityRTC - Network Test Review" — 4.0/5 > **Albert** | *2024년 9월 18일* | 정보 기술 및 서비스 | Recommendation rating: 9.0/10 > > **장점**: Responsive team and easy to work with. QualityRTC is customizable to our needs and has been super helpful to give our team additional insight/data points and visibility into user's network to help troubleshoot call quality issues through our VoIP dialer. > > **단점**: Some of the new tiles, like machine info is not 100% accurate when it comes to CPU utilization, specific to Mac books. We had to request it to be hidden from the widget to avoid customer confusion, which Cyara TestRTC was able to Support. > > TestRTC has been a great partner of Salesloft for 5+ years -- even through the mergers/acquisitions, they continue to support our needs. ----- Page: 1 / 2\ 다음: [Next page](https://www.capterra.co.kr/software/119554/cruncher?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/119554/cruncher) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data