--- description: 검증된 사용 후기를 확인하고 Zipchat 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zipchat 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [챗봇 소프트웨어](/directory/32448/chatbot/software) > [Zipchat](/software/1056535/zipchat) # Zipchat Canonical: https://www.capterra.co.kr/software/1056535/zipchat Page: 1 / 2\ 다음: [Next page](https://www.capterra.co.kr/software/1056535/zipchat?page=2) > 이커머스를 위한 AI 챗봇: 전환율을 5배로 높이고, 지원을 자동화하며, 24/7 적극적인 상호작용으로 매출을 증대합니다. > > Verdict: Rated **4.8/5** by 26 users. Top-rated for **추천 가능성**. ----- ## Overview ### Zipchat은(는) 누가 사용하나요? Shopify, Woocommerce, Magento, Prestashop에 적합한 AI 챗봇. 매출 증대, 장바구니 이탈 감소, 95개 이상의 언어 지원 및 고객 여정 최적화를 제공합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.8/5** | 26 리뷰 | | 사용 편의성 | 4.8/5 | Based on overall reviews | | 고객 지원 | 4.9/5 | Based on overall reviews | | 비용 대비 가치 | 4.7/5 | Based on overall reviews | | 특징 | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Zipchat ## Commercial Context - **시작 가격**: US$49.00 - **Pricing model**: (무료 체험판) - **Target Audience**: 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반 - **Supported Languages**: 영어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 210 more ## 특징 - AI Copilot - AI/기계 학습 - 고객 지원 - 리드 선별 자격 - 맞춤형 브랜딩 - 사전 구성 봇 - 언어 감지 - 자동 응답 - 자연어 처리 - 전송/라우팅 - 증강 분석 - 챗봇 ## Integrations (11 total) - ActiveCampaign - BigCommerce - Klaviyo - Mailchimp - PrestaShop - Shopify - Webflow - Wix - WooCommerce - WordPress - Zapier ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 24/7(실시간 담당자) - 채팅 ## Category - [챗봇 소프트웨어](https://www.capterra.co.kr/directory/32448/chatbot/software) ## 대안 1. [Tidio](https://www.capterra.co.kr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 2. [Intercom](https://www.capterra.co.kr/software/134347/intercom) — 4.5/5 (1133 reviews) 3. [Freshchat](https://www.capterra.co.kr/software/158117/freshchat) — 4.1/5 (120 reviews) 4. [ChatBot](https://www.capterra.co.kr/software/166420/chatbot) — 4.6/5 (66 reviews) ## 리뷰 ### "Great AI chatbot for complex products and real use cases" — 5.0/5 > **Tomáš** | *2026년 2월 10일* | 화장품 | Recommendation rating: 10.0/10 > > **장점**: The level of control and customization. Being able to fully prompt the chatbot, adjust answers, and fine-tune its behavior directly in the admin is the biggest advantage. It allows us to keep the chat aligned with our brand voice and real product expertise, which is essential in a professional e-commerce environment. Zipchat is good value for money, flexible setup, and very solid performance for an AI chat tool. The product is easy to integrate into the website, works reliably, and gives us much more control than most competing solutions. Customer support has been responsive and helpful when needed. > > **단점**: It’s not a “set it and forget it” tool if you want the best results, but that also comes with the benefit of flexibility. > > Overall, our experience with Zipchat has been very positive. We use it to help customers navigate a complex product assortment and answer repetitive questions without overloading our support team. The chatbot improves the customer experience while saving time internally, and the flexibility of the tool makes it suitable even for more demanding use cases. ----- ### "I Recomment ZipChat" — 4.0/5 > **AJ** | *2025년 5월 1일* | 교육 관리 | Recommendation rating: 9.0/10 > > **장점**: Ease of setup and use. Support is quick and helpful. It works like it says it does. > > **단점**: I would have given ZipChat a 5 star, however had a little difficulty reaching someone to signup and get started. Nothing outrageous but did have a little trouble there. And I would like the knowledge base build out a little more with more specific instructions for various use cases. > > Does exactly what it says it does. We recommend it and will continue our use with probably some additions with our other businesses. ----- ### "Zipchat Usage" — 5.0/5 > **Bimpe** | *2025년 8월 8일* | 마케팅 및 광고 | Recommendation rating: 6.0/10 > > **장점**: Great customer support and helpful suggestions for workarounds regarding their features. Always a pleasant interaction > > **단점**: not much. I think sometimes their integrations feel quite limited even when trying to use zapier. I also wish they could automate send and had more of workflow functionality. ----- ### "Feedback on Zipchat: pros, cons, and overall experience" — 5.0/5 > **Mattia** | *2025년 10월 31일* | 의류 및 패션 | Recommendation rating: 8.0/10 > > **장점**: I like that it can respond accurately and promptly, and that it is possible to intervene when the response is not what you want or correct. It is also very important that it can send an email to the site owner when Zipchat does not know how to respond. The site's user interface is also excellent. > > **단점**: I find that at the moment there is nothing that doesn't work and that I don't like, as the software is constantly evolving and the support is excellent. > > Zipchat has truly revolutionized the way we work\! It handles customer interactions quickly and accurately, saving a lot of time for the colleague who used to manage the live chat. Now our team can focus on other important tasks and be more productive overall. ----- ### "Simple and Powerful Tool to Boost Conversions and Customer Experience" — 5.0/5 > **David** | *2025년 7월 18일* | 리테일 | Recommendation rating: 10.0/10 > > **장점**: It’s super easy to set up and integrates seamlessly with our Shopify store. We’ve especially loved the WhatsApp automation features — abandoned cart recovery and post-purchase flows work great. The bot feels natural and has helped us maintain a personal tone with our customers while saving time and increasing conversions. > > **단점**: While the interface is user-friendly, we’ve hit a few limitations when trying to build more complex automations. It would also be helpful to have more advanced customer behavior segmentation options to fine-tune our flows. > > Zipchat has helped us streamline customer communication in a way that feels personal and efficient. It has boosted our recovery of abandoned carts and improved our post-sale experience. On top of that, their support team is responsive and helpful. It’s a tool we’ll continue using and building on. ----- Page: 1 / 2\ 다음: [Next page](https://www.capterra.co.kr/software/1056535/zipchat?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/1056535/zipchat) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data