기업의 더 효율적인 소프트웨어
선택을 위한 17년 지원 경험
LiveAgent은(는) 무엇인가요?
LiveAgent는 인바운드 소프트폰 기능이 포함된 완전한 기능의 지원 센터 소프트웨어입니다. LiveAgent는 BMW, Yamaha, Huawei, Orange 또는 Forbesfone과 같은 기업에서 전 세계 1억 5천만의 최종 사용자들에게 놀라운 고객 품질을 제공하기 위해 사용되고 있습니다. 이들과 함께 경쟁 우위를 확보하세요. 신용 카드 정보를 입력하거나 계약을 체결할 필요 없이 14일 평가판으로 시작해 보세요.
LiveAgent는 실시간 채팅, 전화 지원, 소셜 미디어 통합, 지원 포털 및 API를 비롯하여 180개 이상의 지원 센터 기능이 포함된 다양한 기능의 멀티 채널 지원 센터 소프트웨어입니다.
LiveAgent은(는) 누가 사용하나요?
전자상거래, 원격 통신, 보험, SaaS 분야의 다양한 중소기업, 스타트업 및 대기업을 대상으로 합니다.
LiveAgent은(는) 어디에 배포할 수 있나요?
LiveAgent 동영상 및 이미지
LiveAgent 특징
LiveAgent 리뷰
You'll be happy with LiveAgent, so make the transition right now!
주석: LiveAgent's capacity to provide real-time customer assistance interaction and the ability to handle difficulties in real time is something I much appreciate. I particularly enjoy how simple it is to connect with popular social networking sites in order to centralize all conversations with clients.
장점:
LiveAgent has one of the greatest customer care teams out there, making it a top-tier customer service solution. Everything is straightforward and can be learned quickly. The process of putting it into action required zero wasted time. I appreciate the safeguards that keep our clients' information safe. In addition, I like the built-in live chat tools that guarantee first-rate, real-time customer service and make it simple to connect with and understand our clientele. All things considered, it's an excellent customer care product that any business serious about providing top-notch support to its clientele should definitely invest in.
단점:
The help desk is there to quickly and simply fix any minor issues that may arise. As far as I can see, I don't have any problems at all.
QualityUnit 응답
작년
Hi Scott, Thank you very much for your kind review. We are pleased that you have been satisfied with LiveAgent and the benefits it brings to your everyday work-life, as well as the support provided by our team. Keep up the amazing work! -LiveAgent team
Our support communications are centralized with LiveAgent
주석: The pricing structure is the one thing I'd like to see altered. They've made it possible to aggregate feedback from many channels—including Twitter, Instagram, and Facebook—but unfortunately, doing so costs an additional $39 per channel.
장점:
It's great that we can designate a single administrator to sort incoming emails, allocate them to the appropriate agents, and monitor their responses until the problem is resolved.
단점:
The safety, the ease of usage, It's the greatest there is since it's so simple to implement, integrate, administer, and utilize; there are never any misunderstandings or missteps in the communication.
QualityUnit 응답
작년
Hi Christian, Thank you very much for your kind review. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your everyday work life. Our team is available 24/7 via chat and email so don't hesitate to reach out in case of any questions or issues, including any pricing queries! -LiveAgent team
Awesome Software for Your Business
주석: Amazing so far. So many more capabilities than I sm used to.
장점:
We are an electronic repair shop that came from Pure Chat and we are in love with all the capabilities of this software. More affordable and more offerings equals success! I highly recommend.
단점:
Nothing yet! Been testing for two weeks now and it is perfect.
Mediocre lifecycle management
주석: It has been from more to less. In the last 3 years has barely evolved (if not regressed), not being anymore a market leader. If I still haven't changed is due to all integration I have already done with the app.
장점:
It's a really useful omnichannel tool, which requires mid-size effort to configure and obtain an inmediate profit.
단점:
Development and support are on their own. They add/ change / delete functionalities without further notice. It's quite frustrating when a given morning your agents tell you that something you have been using for years is not working and when you reach support team responds saying that this feature never existed, as you are idiots. This issue could be easily solved if product team would submit a regular/weekly email with the content of the product roadmap, so teams can addapt in advance their operation to deleted/changed/added functionalities.
QualityUnit 응답
3년 전
Hello Alberto, thank you very much for your honest review. We are happy to see that you find LiveAgent a useful omnichannel tool but at the same time, we are also very sad to hear about your negative experience. We are gathering the suggestions and features requested from our customers plus we have some internal initiatives to keep the growth of our solution. Recently we have been slowed down by a code refactoring that cannot be seen by users as an immediate improvement, but it's very important in a long term. All the changes can be found here in our changelog -> https://dev.ladesk.com/ and also in our blog post here -> https://www.liveagent.com/blog/news/ which is highlighting the most significant changes. Anyways, I will pass your feedback about the potential improvement of sharing the details about upcoming changes to our manager. I am again very sorry if there has been any change that caused you any inconvenience.
Best quality/cost ratio among several ticketing systems I tried
주석: Rather good, I have tested several tools and this one has the best quality/cost ratio. I would like to extend my trial period to make a demo to my colleagues and to my financial direction at the beginning of September, if possible.
장점:
There is no time or storage space limits on the tickets The cost is affordable The servers can be in Europe and the system is RGPD-compliant The integration with Zimbra is also a plus (although I could not test it in the free trial)
단점:
In case the student sends an email to me instead of the support address, I would like to forward it to the support address and to see a ticket associated to the student (not to me). When I forward a message to the support address, this automatically creates a ticket (this a good) but I have to manually re-assign the [sensitive content hidden] to the original expeditor. It would be better if LiveAgent automatically assigned the ticket to the original expeditor.
QualityUnit 응답
3개월 전
Hi Carole, Glad to hear you find LiveAgent affordable with no storage limits. Regarding your feedback on ticket reassignment, it's noted. We recommend setting forwarding rules to automatically route emails correctly. For extending your trial, please contact our support team directly so we can assist you. - The LiveAgent Team