--- description: 검증된 사용 후기를 확인하고 LiveAgent 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [고객 서비스 소프트웨어](/directory/22/customer-service/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.co.kr/software/102188/liveagent Page: 1 / 73\ 다음: [Next page](https://www.capterra.co.kr/software/102188/liveagent?page=2) > LiveAgent를 통해 무료로 시작하고 모든 규모의 기업을 위해 최고의 지원 센터 솔루션이 포함된 탁월한 고객 서비스를 제공할 수 있습니다. > > Verdict: Rated **4.7/5** by 1786 users. Top-rated for **추천 가능성**. ----- ## Overview ### LiveAgent은(는) 누가 사용하나요? 전자상거래, 원격 통신, 보험, SaaS 분야의 다양한 중소기업, 스타트업 및 대기업을 대상으로 합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.7/5** | 1786 리뷰 | | 사용 편의성 | 4.6/5 | Based on overall reviews | | 고객 지원 | 4.7/5 | Based on overall reviews | | 비용 대비 가치 | 4.6/5 | Based on overall reviews | | 특징 | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: QualityUnit - **Founded**: 2004 ## Commercial Context - **시작 가격**: US$15.00 - **Pricing model**: (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Windows(온프레미스), Linux(온프레미스), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 영어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이, 노퍽섬 and 204 more ## 특징 - Automated Attendant - PBX - Task Automation - 고객 기록 - 고객 데이터 관리 - 고객 세분화 - 고객 참여 - 고객 환경 관리 - 다중 사용자 협업 - 다중 채널 데이터 수집 - 다중 채널 커뮤니케이션 - 레코딩 - 리드 관리 - 맞춤형 양식 - 모바일 액세스 - 문제 추적 - 보고/분석 - 보존 추적 - 사고 관리 - 사용량 추적/분석 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 성능 메트릭 - 수신함 관리 - 실시간 소비자 대면 채팅 - 실시간 채팅 - 에이전트 인터페이스 - 연락처 관리 - 온보딩 - 원격 액세스/제어 - 원격 지원 - 자동 라우팅 - 자동 응답 - 자동 통화 분배 - 자연어 처리 - 지식 관리 - 지식 기반 관리 - 참여 추적 - 채팅/메시징 - 챗봇 - 커뮤니케이션 관리 - 콜 센터 관리 - 클라이언트 포털 - 통화 기록 - 통화 녹음 - 통화 라우팅 - 통화 모니터링 - 품질 관리 - 피드백 관리 - 화면 공유 ... and 83 more features ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) ## 관련 범주 - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) - [지원 센터 소프트웨어](https://www.capterra.co.kr/directory/30008/help-desk/software) - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) - [콜 센터 소프트웨어](https://www.capterra.co.kr/directory/30007/call-center/software) - [서비스 데스크 소프트웨어](https://www.capterra.co.kr/directory/31027/service-desk/software) ## 대안 1. [LiveChat](https://www.capterra.co.kr/software/62194/livechat) — 4.6/5 (1724 reviews) 2. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3444 reviews) 3. [Tidio](https://www.capterra.co.kr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [HelpDesk](https://www.capterra.co.kr/software/185973/helpdesk) — 4.6/5 (180 reviews) 5. [Intercom](https://www.capterra.co.kr/software/134347/intercom) — 4.5/5 (1133 reviews) ## 리뷰 ### "An essential tool that has transformed our customer support" — 5.0/5 > **Jacopo** | *2026년 5월 3일* | 정보 기술 및 서비스 | Recommendation rating: 10.0/10 > > **장점**: The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. > > **단점**: The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. > > We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. ----- ### "A Reliable All-in-One Helpdesk with Room for Polish" — 5.0/5 > **검증된 리뷰어** | *2026년 4월 19일* | 회계 | Recommendation rating: 9.0/10 > > **장점**: LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. > > **단점**: While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. > > My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. ----- ### "Not nearly as robust as Freshdesk" — 3.0/5 > **Alex** | *2026년 5월 3일* | 숙박업 | Recommendation rating: 3.0/10 > > **장점**: It was well priced, although unfortunately the functionality is not great compared to Freshdesk, which we switched from. It has a few great features - one in particular is the ability to "postpone" a ticket until a certain date, but lacks many other. > > **단점**: It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance. Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge." Even closing a number of tickets at once in LiveAgent is painful, as it requires approving the step THREE times. I asked Customer Service to change that, but they think it's how it should be. In general, Freshdesk was a much more robust product and we are considering switching back to it at the end of our contract - which we asked to terminate shortly after onboarding but we were told we could not do. I believe a company should hold its customer because they provide great value, not because they are stuck in a contract. > > Not great, sadly. We switched from Freshdesk because of a steep increase in price, but quickly learned that you get what you pay for. ----- ### "Great (new to us) product" — 5.0/5 > **Scott** | *2026년 5월 3일* | 사진 | Recommendation rating: 9.0/10 > > **장점**: LiveAgent has been great from the first time we reached out through onboarding. The simple interface makes for easy navigation and the integration with 2talk keeps emails and phone calls in the same place. Our team loves it\! We have become more efficient since we started and are looking to add on additional features to improve our customer service even more. Their customer support is great. Whenever we have had a question they are quick to answer. Being able to assign and sort the tickets is simple and the value of the product you get is amazing. They could charge more, but we're so happy they don't. > > **단점**: I am not sure there was anything we didn't like, but we will keep you posted if we find anything worth reporting. ;) > > The customer service is amazing and they have been there to help with any questions we may have. The UI is fairly simple, so we didn't have many questions to start, but they were there to onboard us and get us up and running quickly. ----- ### "Flexible Omnichannel Support Across Email, Chat, and Voice" — 4.0/5 > **검증된 리뷰어** | *2026년 5월 11일* | 원격 통신 | Recommendation rating: 8.0/10 > > **장점**: Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking. > > **단점**: We’re still configuring the system to automatically detect related tickets, unlocking deeper insights soon. > > LiveAgent excels by merging all media channels into one platform, streamlining your entire workflow. ----- Page: 1 / 73\ 다음: [Next page](https://www.capterra.co.kr/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data