--- description: 검증된 사용 후기를 확인하고 LiveAgent 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [지원 센터 소프트웨어](/directory/30008/help-desk/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.co.kr/software/102188/liveagent Page: 1 / 73\ 다음: [Next page](https://www.capterra.co.kr/software/102188/liveagent?page=2) > LiveAgent를 통해 무료로 시작하고 모든 규모의 기업을 위해 최고의 지원 센터 솔루션이 포함된 탁월한 고객 서비스를 제공할 수 있습니다. > > Verdict: Rated **4.7/5** by 1789 users. Top-rated for **추천 가능성**. ----- ## Overview ### LiveAgent은(는) 누가 사용하나요? 전자상거래, 원격 통신, 보험, SaaS 분야의 다양한 중소기업, 스타트업 및 대기업을 대상으로 합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.7/5** | 1789 리뷰 | | 사용 편의성 | 4.6/5 | Based on overall reviews | | 고객 지원 | 4.7/5 | Based on overall reviews | | 비용 대비 가치 | 4.6/5 | Based on overall reviews | | 특징 | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: QualityUnit - **Founded**: 2004 ## Commercial Context - **시작 가격**: US$15.00 - **Pricing model**: (무료 체험판) - **Target Audience**: 자영업, 2\~10, 11\~50, 51\~200, 201\~500, 501\~1,000, 1,001\~5,000, 5,001\~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Windows(온프레미스), Linux(온프레미스), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 그리스어, 네덜란드어, 노르웨이어, 덴마크어, 독일어, 라트비아어, 러시아어, 루마니아어, 리투아니아어, 마케도니아어, 말레이어, 베트남어, 세르비아어, 스웨덴어, 스페인어, 슬로바키아어, 슬로베니아어, 아랍어, 영어, 우크라이나어, 이탈리아어, 인도네시아어, 일본어, 중국어, 체코어, 카탈로니아어, 태국어, 튀르키예어, 페르시아어, 포르투갈어, 폴란드어, 프랑스어, 핀란드어, 한국어, 헝가리어, 히브리어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이, 노퍽섬 and 204 more ## 특징 - Automated Attendant - Customer Communication - PBX - Task Automation - 고객 기록 - 고객 데이터 관리 - 고객 세분화 - 고객 지원 - 고객 참여 - 고객 환경 관리 - 다중 사용자 협업 - 다중 채널 데이터 수집 - 다중 채널 커뮤니케이션 - 레코딩 - 리드 관리 - 맞춤형 양식 - 모바일 액세스 - 보존 추적 - 사고 관리 - 사용량 추적/분석 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 성능 메트릭 - 수신함 관리 - 실시간 소비자 대면 채팅 - 실시간 채팅 - 에이전트 인터페이스 - 연락처 관리 - 온보딩 - 원격 액세스/제어 - 원격 지원 - 음성 메일 - 자동 라우팅 - 자동 응답 - 자연어 처리 - 지식 관리 - 참여 추적 - 채팅/메시징 - 챗봇 - 커뮤니케이션 관리 - 콜 센터 관리 - 클라이언트 포털 - 통화 기록 - 통화 녹음 - 통화 라우팅 - 통화 모니터링 - 티켓 관리 - 품질 관리 - 호출자 ID - 화면 공유 ... and 84 more features ## Integrations (2 total) - 3CX - Customer Portal ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 24/7(실시간 담당자) - 채팅 ## Category - [지원 센터 소프트웨어](https://www.capterra.co.kr/directory/30008/help-desk/software) ## 관련 범주 - [지원 센터 소프트웨어](https://www.capterra.co.kr/directory/30008/help-desk/software) - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) - [IVR 소프트웨어](https://www.capterra.co.kr/directory/30231/ivr/software) - [챗봇 소프트웨어](https://www.capterra.co.kr/directory/32448/chatbot/software) - [불만사항 관리 소프트웨어](https://www.capterra.co.kr/directory/30674/complaint-management/software) ## 대안 1. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [LiveChat](https://www.capterra.co.kr/software/62194/livechat) — 4.6/5 (1728 reviews) 3. [Tidio](https://www.capterra.co.kr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [HelpDesk](https://www.capterra.co.kr/software/185973/helpdesk) — 4.6/5 (183 reviews) 5. [Bitrix24](https://www.capterra.co.kr/software/113540/bitrix24) — 4.2/5 (1005 reviews) ## 리뷰 ### "An essential tool that has transformed our customer support" — 5.0/5 > **Jacopo** | *2026년 5월 3일* | 정보 기술 및 서비스 | Recommendation rating: 10.0/10 > > **장점**: The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. > > **단점**: The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. > > We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. ----- ### "A Reliable All-in-One Helpdesk with Room for Polish" — 5.0/5 > **검증된 리뷰어** | *2026년 4월 19일* | 회계 | Recommendation rating: 9.0/10 > > **장점**: LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. > > **단점**: While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. > > My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. ----- ### "Happy with LiveAgent week to week" — 4.0/5 > **Christopher** | *2026년 9월 5일* | 무선 | Recommendation rating: 9.0/10 > > **장점**: I’d recommend LiveAgent to anyone turning a client kickoff into a dated task list that same afternoon. Comments stay right on the task — not in a side chat — so decisions stay connected to the work. End-of-week status updates that used to be written recaps are now just filtered lists of what’s moved. > > **단점**: I do not have a real complaint. LiveAgent covers the job we bought it to do and we have been happy with it. > > We use it as part of our regular weekly routine, not just a one-off trial. During morning stand-ups, we open LiveAgent to check for blockers instead of sending a status email, which is the only relevant context for this review. It saves us time by showing the task owner right on the card, so we ask “who owns this?” far less often. I’d recommend it to a similar shop without hesitation. You might consider covering these topics to make your review even more helpful:. ----- ### "Not nearly as robust as Freshdesk" — 3.0/5 > **Alex** | *2026년 5월 3일* | 숙박업 | Recommendation rating: 3.0/10 > > **장점**: It was well priced, although unfortunately the functionality is not great compared to Freshdesk, which we switched from. It has a few great features - one in particular is the ability to "postpone" a ticket until a certain date, but lacks many other. > > **단점**: It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance. Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge." Even closing a number of tickets at once in LiveAgent is painful, as it requires approving the step THREE times. I asked Customer Service to change that, but they think it's how it should be. In general, Freshdesk was a much more robust product and we are considering switching back to it at the end of our contract - which we asked to terminate shortly after onboarding but we were told we could not do. I believe a company should hold its customer because they provide great value, not because they are stuck in a contract. > > Not great, sadly. We switched from Freshdesk because of a steep increase in price, but quickly learned that you get what you pay for. ----- ### "Ok to start" — 3.0/5 > **Keith** | *2026년 7월 10일* | 컴퓨터 하드웨어 | Recommendation rating: 2.0/10 > > **장점**: Ease of use is a big factor of trying this software. Notifications were a great help with the live chat. > > **단점**: Live chat did not always give correct answers as instructed. Customer Service was lack luster in helping. > > It started as a promising endeavor but it ended in horror as the incorrect answers hurt business and had to end it quickly. ----- Page: 1 / 73\ 다음: [Next page](https://www.capterra.co.kr/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data