--- description: 검증된 사용 후기를 확인하고 LiveAgent 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [고객 서비스 소프트웨어](/directory/22/customer-service/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.co.kr/software/102188/liveagent Page: 1 / 72\ 다음: [Next page](https://www.capterra.co.kr/software/102188/liveagent?page=2) > LiveAgent를 통해 무료로 시작하고 모든 규모의 기업을 위해 최고의 지원 센터 솔루션이 포함된 탁월한 고객 서비스를 제공할 수 있습니다. > > Verdict: Rated **4.7/5** by 1758 users. Top-rated for **추천 가능성**. ----- ## Overview ### LiveAgent은(는) 누가 사용하나요? 전자상거래, 원격 통신, 보험, SaaS 분야의 다양한 중소기업, 스타트업 및 대기업을 대상으로 합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.7/5** | 1758 리뷰 | | 사용 편의성 | 4.6/5 | Based on overall reviews | | 고객 지원 | 4.7/5 | Based on overall reviews | | 비용 대비 가치 | 4.6/5 | Based on overall reviews | | 특징 | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: QualityUnit - **Founded**: 2004 ## Commercial Context - **시작 가격**: US$15.00 - **Pricing model**: (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Windows(온프레미스), Linux(온프레미스), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 영어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이, 노퍽섬 and 204 more ## 특징 - Automated Attendant - PBX - 고객 기록 - 고객 데이터 관리 - 고객 세분화 - 고객 환경 관리 - 다중 사용자 협업 - 다중 채널 데이터 수집 - 다중 채널 커뮤니케이션 - 대화 내용/대화 기록 - 레코딩 - 리드 관리 - 맞춤형 양식 - 모바일 액세스 - 문제 추적 - 보고/분석 - 보존 추적 - 사고 관리 - 사용량 추적/분석 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 성능 메트릭 - 수신함 관리 - 실시간 소비자 대면 채팅 - 실시간 채팅 - 에이전트 인터페이스 - 연락처 관리 - 온보딩 - 원격 액세스/제어 - 원격 지원 - 자동 라우팅 - 자동 응답 - 자동 통화 분배 - 자연어 처리 - 지식 관리 - 지식 기반 관리 - 참여 추적 - 채팅/메시징 - 챗봇 - 커뮤니케이션 관리 - 콜 센터 관리 - 클라이언트 포털 - 태스크 관리 - 통화 기록 - 통화 녹음 - 통화 라우팅 - 통화 모니터링 - 품질 관리 - 피드백 관리 - 화면 공유 ... and 83 more features ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) ## 관련 범주 - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) - [지원 센터 소프트웨어](https://www.capterra.co.kr/directory/30008/help-desk/software) - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) - [콜 센터 소프트웨어](https://www.capterra.co.kr/directory/30007/call-center/software) - [서비스 데스크 소프트웨어](https://www.capterra.co.kr/directory/31027/service-desk/software) ## 대안 1. [Slack](https://www.capterra.co.kr/software/135003/slack) — 4.7/5 (24070 reviews) 2. [LiveChat](https://www.capterra.co.kr/software/62194/livechat) — 4.6/5 (1719 reviews) 3. [Tidio](https://www.capterra.co.kr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3412 reviews) 5. [Bitrix24](https://www.capterra.co.kr/software/113540/bitrix24) — 4.2/5 (986 reviews) ## 리뷰 ### ""An effective and dependable customer support solution"" — 5.0/5 > **Sanket** | *2026년 3월 26일* | 정보 기술 및 서비스 | Recommendation rating: 9.0/10 > > **장점**: LiveAgent makes it very easy to take care of customer service. The ticket system helps keep things in order, and the live chat is fast. I like how easy the interface is to use, even for people who are new to it. > > **단점**: The interface can feel a little old fashioned at times, and it can take a while to set up advanced features. It works well once everything is set up, through. > > Overall, I had a good time with LiveAgent. It helps us answer customers questions quickly and run support well. It's a good option for all businesses that need a reliable tool for support. ----- ### "So far so good...much better than what I was doing before." — 4.0/5 > **Dale** | *2025년 8월 7일* | 이러닝 | Recommendation rating: 8.0/10 > > **장점**: The ability to create trackable tickets as opposed to email strings that would get lost in the pile. This has resulted in peace of mind, for the most part knowing I haven't forgotten about a customer that is needing help. > > **단점**: The same as what I like most: I would like for a color coding capability that indicates when a follow-up is needed. Right now I have to look at when whether the ticket has been resolved. Would be nice if it flagged. > > Good so far. It is a little early yet and I haven't explored all the capabilities as much as I should have, but overall am pleased with the investment. ----- ### "A strong customer support and data sharing tool" — 4.0/5 > **Anamika** | *2026년 3월 14일* | 디자인 | Recommendation rating: 8.0/10 > > **장점**: I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available. We use is on daily basis as the user interface is simple and easy to navigate. > > **단점**: The mobile app is boring and has Limited video conferencing tools available. I have also used the web version of live agent and it is quit interesting and also has different type of data sharing options available so new user to must try its web version. > > Our team uses this platform for conducting live events and customer support with the help of email and chats. This has been one of the strongest software which works like a back bone for our business from last 3 years. ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *2025년 3월 19일* | 직업 교육 및 코칭 | Recommendation rating: 8.0/10 > > **장점**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **단점**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- ### "Best software for customer support management" — 5.0/5 > **Shivam** | *2026년 1월 27일* | 마케팅 및 광고 | Recommendation rating: 9.0/10 > > **장점**: They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings. > > **단점**: the pricing thing is little bit higher compared to other providers other than that everything seems fine to me. > > Overall liveagent is great experience, their customer support was great during the software setup, the software is easy to use, messaging and email to clients is automated so it actually save a lot of my time and energy. ----- Page: 1 / 72\ 다음: [Next page](https://www.capterra.co.kr/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data