기업의 더 효율적인 소프트웨어
선택을 위한 17년 지원 경험

GymMaster 사용 후기 및 리뷰

4.7 (155)

GymMaster 정보

GymMaster는 모든 장치에서 완전한 기능을 사용할 수 있는 강력한 클럽 관리 솔루션으로 연중무휴 24시간 액세스 및 회원용 웹 포털을 제공합니다.

GymMaster 자세히 알아보기

장점:

It integrates our security, automatic subscription payments, inventory and member app that our members find easy to use and accessible 24 hours a day.

단점:

I did struggle a bit with finding which reports would give me the information I was after.

GymMaster 등급

평균 점수

사용 편의성
4.6
고객 서비스 소프트웨어
4.8
특징
4.6
비용 대비 가치
4.7

추천 가능성

9.1/10

GymMaster은(는) Capterra에서 155개의 사용자 리뷰를 기준으로 별 5개 중 평균 4.7점을 받았습니다.

GymMaster을(를) 사용해 본 적이 있나요?

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리뷰 필터(155)

Mohamed
Mohamed
이집트의 Customer Success Specialist
검증된 LinkedIn 사용자
식품 및 음료, 10,000+ 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

My favorite personal trainer of all time

5.0 2년 전

주석: Great and keeps your health in the right way.

장점:

I love that it gives me stability and possible improvement every day.

단점:

I encourage the [sensitive content hidden] to provide the Arabic language.

Nick
미국의 Owner
건강, 웰빙 및 피트니스, 자영업
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Satisfied Customer

5.0 2년 전

주석: I love GymMaster and so do my clients. I couldnt ask for a better product.

장점:

The website and app are easy to navigate and set up classes.

단점:

I wish there were more "how-to" videos so I wouldn't have to contact tech support and bother them.

Reuben
뉴질랜드의 operations manager
건강, 웰빙 및 피트니스, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

GymMaster Review

3.0 5년 전

주석: overal good as system is well laid out and easy to learn

장점:

Ease of use and the quick to answer help line offered when unsure of anything

단점:

system errors such as doors locking when not supposed to or changes made to the system that have effected members

Treshna Enterprises 응답

5년 전

Thank you so much for this review Reuben, We appreciate your feedback and will continue to work with you on concerns raised.

Tara
캐나다의 Co-owner/Manager
건강, 웰빙 및 피트니스, 2~10 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Fully comprehensive

5.0 2년 전

주석: Analytics became easy!

장점:

It allows us to run our entire gym easily, remotely, and efficiently.

단점:

The lack of billing options for Canadians. we feel billing should be integrated into the system and not put through a partner company for which we are charged.

Tess
오스트레일리아의 Director
스포츠, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Excellent Software Easy to Navigate lots of extras

5.0 3년 전

주석: Overall we have had a great experience with Gymmaster the staff are friendly and helpful, the software is easy to use. We are very happy.

장점:

The software is easy to navigate, there is always someone ready to help you out if you need. We changed software companies and Gymmaster made this very simple and easy to do with their onboarding system.

단점:

Integration with our website was difficult but we got there in the end. Having a free trial option on the member portal before a member is logged in would be great too.

Treshna Enterprises 응답

2년 전

Tess, thanks for your review and feedback of your experience so far! We appreciate your points on the website portal, our team will take this into consideration for prioritising future improvements. We understand making the switch from your previous provider can feel like a daunting task, we're so glad to hear you're happy with the end result!

Graham
캐나다의 Gym Owner
건강, 웰빙 및 피트니스, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Incredible Customer Service

5.0 4년 전

주석: I had an incredible experience with GymMaster. In particular with the Customer service. I was always blown away at the speed in which we were helped. The efficiency of them fixing any issue, and most recently their compassion toward supporting us through the Pandemic as best they could while the facility struggled. U wouldn’t hesitate to use your services again in the future.

장점:

There wasn’t anything that I didnt like about the software itself. In comparison to a competitor we used in the past this was far less complicated and was very easy for our members to take advantage of the app.

단점:

The only possible thing I could say that I personally would have utilized is the ability to block off multiple seats for a class (staff only option) that don’t have to include a name. Sometimes i will tell all my Personal training clients to come join a group class that is separate from their usual week and it would just be an easy but not necessary option to be able to just block them as “Coaches Reserve” instead of going through and finding each name individually. I cant stress enough that this was not a “problem” and is just a suggestion of luxury.

Treshna Enterprises 응답

4년 전

Hi Graham Thank you so much for the amazing feedback. We are very lucky to have a great support and development team that are always on hand to assist our customers. Thank you also for the suggestions, we shall put it to the team for consideration in future enhancements. We were sorry to hear Covid-19 impacted your business and we hope we can assist you again in the future.

Gary
뉴질랜드의 Fitness Studio Owner
건강, 웰빙 및 피트니스, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Amazing software and support

5.0 3년 전

주석: The most supportive staff, who make any task easy to understand. Very quick with responses and very helpful!

장점:

It takes into account everything that you need to run a fitness business. The software is user friendly but expansive, with features for everything. The path from prospect to thriving member is all mapped out, and everything can be done online! Signing up for memberships online was a game changer for us. Also very easy for our members to book in to workouts and for us to book them in at our end.

단점:

Truly everything we need to run our business and more.

Treshna Enterprises 응답

2년 전

Gary, thanks so much for your review, we're happy to have you aboard! Glad to hear you're enjoying running your business on GymMaster. Be sure to give support a bell if there's anything we can do to help out.

Linda
오스트레일리아의 CEO
건강, 웰빙 및 피트니스, 11~50 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Problem Solvers

5.0 5년 전

주석: A business partnership with the customers interests at heart. We are all human and mistakes are made but I really appreciate a supplier who you can talk to and who love their product enough to change it to meet a customers needs. Other competitive products on the market have you talking to hourly rate call centre support or sales staff and there is an empty feeling of not being heard. You are always heard at GymMaster and they genuinely try and help, every time.

장점:

- Customer support is always willing to tailor a solution to your problem with ease. If they can't figure out the problem they will take a couple of days to create code to fix your problem or create a solution - A system ideal for gyms that isn't group class focused - An all in one package

단점:

- It's bugs. Alot of reader bugs, but again the support team are fast at resolving the bugs, but it would be better and less stress on their staff if the bug issues were just resolved once and for all.

Treshna Enterprises 응답

5년 전

Thank you for this review Linda, it's great to see our support team working with you to create solutions. We are continuously working to reduce bugs in the software, and appreciate your support and feedback with this.

Vincent
오스트레일리아의 Director
건강, 웰빙 및 피트니스, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Practicality and ease of use was outstanding

5.0 5년 전

주석: Overall, my experience with GymMaster Software has been a positive one. I have used other similar software's, but none have compared to the ease of use of GymMaster. If we have ever had an issue, support is always there to help. The freedom of our members having access to their own portal for personal training programs and bookings was also beneficial. In conclusion, the practicality and ease of GymMaster was outstanding, and I would recommend the software to anyone in the Health and Fitness industry.

장점:

- Ease of Use - Access to statistical business data - Member portal; in which members can access personal training files and book in sessions if they wish - Great customer service team always willing to help with inquiries - Being able to track members and payments with ease

단점:

- Would be better if tailgating software was more compliant with my security system of choice

Treshna Enterprises 응답

5년 전

Hi Vincent What great feedback, thank you. Thrilled to hear GymMaster is easy to use as we do try to make things as intuitive as possible for our clients. We have a great support team here to assist with any queries you may have. Thank you for your support over the years.

raymond
미국의 CPT
건강, 웰빙 및 피트니스, 자영업
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Gym master app

5.0 작년

장점:

The scheduling was very easy for my clients to use

단점:

The workout feature I used a different application for that

Brendan
영국의 Finance assistant
병원 및 의료, 51~200 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

GymMaster Review

5.0 11개월 전

장점:

Being able to sync up appointments with my calendar for reminders

단점:

Not many negatives about the app. It is nice and simple so can’t complain

Treshna Enterprises 응답

11개월 전

Thanks for your review Brendan, happy to hear you're particularly enjoying the calendar sync / reminders tools

Clare
미국의 General Manager
자동차, 11~50 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Fantastic Software!

5.0 6년 전

주석: While there are a few small changes i might make to really make this software a perfect fit for our business, overall our experience has been exceptional. Everyone we have worked with at GymMaster has been absolutely PHENOMENAL. Even for being on the other side of the globe and in a completely different time zone, they have been amazing at getting back to us quickly when we had any questions or minor issues. I highly recommend this software based on their exceptional service alone!

장점:

The GymMaster Software has been absolutely great for our business. We are actually a Car Wash but have been able to implement the GymMaster Software to manage our Unlimited Wash memberships as well as to use as our regular POS system. The POS part of the software has been very easy for our employees to use and making changes in the settings is quick and simple, especially when it comes to adding or changing products or memberships.

단점:

I wouldn't say that we disliked anything about the software but there were a few areas that could be tweaked to better serve other types of businesses, like our car wash. It would be great to be able to switch between users more easily. Our employees got frustrated logging out of one users profile and into theirs so we eventually just left it logged in under my profile and everyone just used that. It would be more user friendly (for multiple users like at our business) if there could be a way to have a basic version up and have users prompted to enter a user number or password when they complete certain functions like ringing up a customer or adding a new member. For cash transactions It would be helpful if the receipts could show how much was paid and how much change is due to the customer. or have a window pop up showing how much change a customer is supposed to receive. It would also be great to have the ability to turn off or customize certain fields such as medical information or member details as we don't need it but could use that section to track other information such as the vehicle information. For us, our memberships are attached to a vehicle and not to a person so it would be fantastic to have an option to track memberships in that way. It would also be great to have the option to use a barcode on a membership card or vehicle sticker instead of the RFiD tags.

Treshna Enterprises 응답

6년 전

Thank you so much for this feedback Clare, I have passed on your fantastic ideas and requests for a more specific type of software to be developed. It has been an absolute pleasure working with you and we hope to be in touch with you in the near future with a more tailored software solution

Courtney
미국의 Administrative Manager
건강, 웰빙 및 피트니스, 2~10 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Excellent Software, but a few suggestions...

4.0 3년 전

주석: This software works great for member management, tracking classes, collecting dues, new sign-ups, and selling products.
Their are some very simple fixes that would greatly improve the quality of this software for smaller gyms.

장점:

The interface and the fact that there are explanations next to each function. Can give members freedom to manage their account and membership through portal The amount of fail-safe's in place to avoid mistakes or over charges Just an excellent overall software

단점:

That we are unable to provide a description for our classes, but can for bookings. Our gym only offers classes, so we have no need for bookings. PLEASE ADD ONLINE DESCRIPTIONS FOR CLASSES TOO. That we cannot put variations (size, color) on products which forces us to put in a new product for every single size and color. LOOK INTO HOW SQUARE POS FUNCTIONS WITH VARIATIONS.

Treshna Enterprises 응답

2년 전

Courtney, appreciate you taking the time to give us this feedback and for your suggestions on future improvements! You'll be pleased to know that online class descriptions are currently available in the system, if you'd like a hand with this please don't hesitate to reach out to support. The point of sale improvement you mentioned is on the team's radar, I have notified them of your interest to assist in prioritizing the project. Thanks again

Sebastian
오스트레일리아의 Director
건강, 웰빙 및 피트니스, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Why GymMaster works for our business!

5.0 5년 전

주석: It has been good. I feel that there could be some more proactive support in regard to the features as we have had to do most of the learning going in blind and did not realise its full potential.

장점:

The software provides valuable and necessary automated communication features as well as key seasonal data indicators that allow us to target, improve and grow our business. It provides a more substantial overview of our overall business health.

단점:

There is nothing I don't like as it works for us and the system as been continually evolved and improved over the years due to the diligence of the GymMaster development team. We are always forthcoming with new ideas and requirements for the system and the team as been very proactive in improving our experience. It just gets better and bette. I would like to see on the main data dashboard page a graph with metrics and filters indicating clearly what our average member subscription value is per week/fortnight/month without having to generate a report. Also a very clear a "Year to Date" overall revenue graph with filters.

Treshna Enterprises 응답

5년 전

Hi Sebastian and Thanks for your review! It's great to hear you are finding the automation and KPIs helpful in growing your business! Your feedback is very valuable to us in improving the system (and our training techniques) for your business and others - we will be sure to take your pointers on valuable metrics, graphs and training onboard in the ongoing development of GymMaster.

Jeremy
뉴질랜드의 Director
건강, 웰빙 및 피트니스, 11~50 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

I can't recommend highly enough

5.0 4년 전

주석: We are very happy with Gymmaster. The product itself is great, but the level and speed of support exceeds expectation. We attribute our New Zealand Exercise Industry Awards success over the last 4 years partly to the fact that we have Gymmaster as our software.

장점:

Gymmaster is very user friendly, with good permission options that allow us to offer different access to those team members that need it. We have found it easy to train new team members, as well as upskill existing team as required. The customisable options are great, as is the ability to get support when we need it! The integrations are helpful and easy, including Mailchimp, Zapier and Zoom.

단점:

Some of the reporting functions can be a little inconsistent at times, but support will usually remedy this quickly where required.

Treshna Enterprises 응답

4년 전

Hi Jeremy, thanks so much for taking the time to leave us this feedback! It's great to hear you're enjoying the system and are making use of our integrations to help streamline managing your club. We appreciate you pointing out areas we can improve for your business and will take this aboard for our future improvements to the system.

Della-May
뉴질랜드의 Gym Manager
건강, 웰빙 및 피트니스, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Gym Master Review

5.0 5년 전

주석: Overall Gym Master suited our Business model perfect. The Gym master support and customer service suited me on personal level, making my job easier and stress free.

장점:

Most Gym Master features worked extremely well to suit our business model. The interated billing feature with ezidebit made membership data and direct debits simple and effective to use. Point of sale, setting options and reports were all easy and effective to follow taking into account not being tech savvey! If there was any difficulty gym masters support team went over and above to help with any issues and made instructions very clear simple to follow.

단점:

The booking system was probably the one thing i got stuck with, However it wasn't really a feature our business got round to using. Had our Buiness put the time into activating the booking system it probably would have worked well.

Treshna Enterprises 응답

5년 전

Hi Della-May Thank you for the wonderful feedback, we are always pleased to hear how GymMaster has helped businesses in their day to day running. We are also proud of our support team as they are always ready to assist where we can. Keep safe and healthy.

Charlie
뉴질랜드의 Director
건강, 웰빙 및 피트니스, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Physiques Health and Fitness

5.0 5년 전

주석: My experience with gym master has been really good. The support staff are awesome and are quick at getting back to you. I don't use all the bells and whistles but I know that if I ever chose to use them I could.

장점:

I like that it can manage our members in terms of automated reminders when memberships are due etc

단점:

I feel that we are always behind in terms of using the latest version. I feel I never know if we are using an outdated version or not

Treshna Enterprises 응답

5년 전

Thank you for this review Charlie, we enjoy working with you and appreciate your feedback. We are continuing to develop new ways of letting our clients know about upgrades they can access. We look forward to updating you on these changes in the near future.

Renee
오스트레일리아의 Owner
건강, 웰빙 및 피트니스, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Thanks and hopefully see you again.

5.0 2년 전

주석: It was great. Good
Communication and support.

장점:

We liked the seamlessness of membership sign up and swipe access assignment.

단점:

It was challenging werent able to fully integrate with debit success.

Treshna Enterprises 응답

2년 전

Renee, thanks for taking the time to leave us this feedback. Glad to hear you're enjoying the streamlined experience our fully integrated 24/7 access system has to offer. Thanks for your note on the billing provider front, hopefully you found a solution that suits from the range of other providers we have on offer. Be sure to get in touch with support should you need any assistance with this, or any other requirements for your gym! Thanks again

Sarah
미국의 General Manager
건강, 웰빙 및 피트니스, 자영업
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Sin City Iron

5.0 3년 전

주석: It makes my job easier to keep track of members

장점:

Its easy to use and if I have questions GymMaster Customer service is great!

단점:

There isn't anything that I do not like about the software. It does everything I need

Treshna Enterprises 응답

2년 전

Great to hear Sarah, thanks for taking the time to share your thoughts!

Alan
미국의 CEO
음악, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

I love "The Bash" formerly known as "Gigmasters"

5.0 4년 전

주석: OOps - I thought this was "GIGMASTERS" not GymMasters. My bad.!

장점:

I have twelve different advertisements with Gigmasters (The Bash) and get a vast amount of work from this software company. They have excellent customer service and are set up to do what the performing artist needs - video, photos, written descriptions - the questions they ask the client are about 80-85% of all the info I ever need to get the gig proposal done correctly, and they allow you to keep copies of your proposals on their server for future use. LOVE this product!

단점:

Because I have twelve ads with them in different regions, they don't give me as many specifics as I might like in their "notice to me" that I have an inquiry, but this means I have to open the notice they send me and look at it to find out what services the client wants.

Noel
미국의 Owner
건강, 웰빙 및 피트니스, 2~10 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Best for easy to use

5.0 5년 전

주석: I had a great experience with them and plan I’m using them in the future

장점:

I was able to start immediately on figuring out the system. We used two different softwares and they were hard for my staff. Gymmaster is great and easy to use. I set it up with no help the first night on memberships and how to input people.

단점:

I did not have a door system set up with the software. Not the company’s fault but it would have been nice

Treshna Enterprises 응답

5년 전

Hi Noel, thank you for the great feedback. We are pleased you found the system intuitive as we do try to make the functionality as easy to use for our clients. We wish you all the best and hope we can be of further assistance to you when you reopen.

Robert
미국의 Owner
건강, 웰빙 및 피트니스, 자영업
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Amazing

5.0 5년 전

장점:

Ease of use. Value for the money. It made my job easy

단점:

The thing I like the least was that you had to have Internet to update profiles

Treshna Enterprises 응답

5년 전

Hi Robert! Thanks so much for taking the time to leave us this wonderful feedback - it's great to hear we have made your life easier as a club owner. GymMaster requires an internet connection to synchronise your profile updates with the system. This ensures your important information is always up-to-date every time you log in from your computer, tablet or phone or if you have multiple users logged in and using the system simultaneously

Sara
미국의 Manager
건강, 웰빙 및 피트니스, 2~10 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Great!

4.0 5년 전

주석: Overall it has been a good experience!

장점:

I like that you can bill the customers account for purchases. I like how you can view account history. I like how easy it is to use. Customer service is great, [SENSITIVE CONTENT HIDDEN] is my favorite!

단점:

That you cannot take all linked members and main members member owing and bill one big amount I have to go to each person to bill their account.

Treshna Enterprises 응답

5년 전

Hi Sara, thanks for taking the time to leave us this review! We're so glad you are enjoying your experience with GymMaster. This functionality is currently on our radar as a feature to implement - in the mean time we would be happy to schedule a session to discuss other debt collection features available through GymMaster that might help streamline the process. Thanks again for letting us know, client feedback helps us prioritize features that will improve the software.

Mesphin
미국의 Owner
건강, 웰빙 및 피트니스, 2~10 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Great Customer Service!!!

5.0 5년 전

주석: Great! I loved it! I wish I can keep your software but our gym membership count is not high enough.

장점:

I would say the software was great! GymMaster made fitness membership management easy. The customer service was the best I have ever experienced!

단점:

I never fully experienced a "mobile" component of this software.

Treshna Enterprises 응답

5년 전

Hi Mesphin Thank you for such positive feedback. We are thrilled to hear you found the software easy to use and we always take pride in our great customer service. Wish you all the best and please don't hesitate to contact us if we can assist with anything else.

Travis
오스트레일리아의 Director
건강, 웰빙 및 피트니스, 11~50 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Stadium

5.0 4년 전

주석: Pleasant, the staff have all picked it up easily and we have no dramas on boarding new staff into the system

장점:

Ease to navigate and constantly finding more features that make our jobs easier, the support we get is unreal as well! The team are always so good to deal with.

단점:

We where hoping there would be a manual Of some sort sent out with our purchase of the system so that we could work through the features but even so we picked it up easy enough and with the help of the training and support team we where able to train our staff easily enough

Treshna Enterprises 응답

4년 전

Hi Travis Thank you for the wonderful feedback, it's always good to hear how GymMaster management software has been easy to use and that the support team have assisted you when needed. Our manuals are generally all online, with a huge variety of supporting YouTube demonstrations to walk you through the different aspects of the system. We look forward to working with you as you grow.