기업의 더 효율적인 소프트웨어
선택을 위한 18년 지원 경험

Zoho Assist 정보

Zoho Assist는 전 세계의 모든 원격 컴퓨터에 연결할 수 있는 간단하고 직관적인 사용자 인터페이스를 제공할 수 있습니다.

Zoho Assist 자세히 알아보기

장점:

Browser integration and Linux support are top features for us. Unattended also is a key feature for us.

단점:

Two features are missing as of now. Real-time voice chats with client and auto chat transcript mailing to the client at the end of the sesion.

Zoho Assist 등급

평균 점수

사용 편의성
4.7
고객 서비스 소프트웨어
4.6
특징
4.6
비용 대비 가치
4.7

추천 가능성

9.1/ 10

Zoho Assist은(는) Capterra에서 1,185개의 사용자 리뷰를 기준으로 별 5개 중 평균 4.7점을 받았습니다.

Zoho Assist을(를) 사용해 본 적이 있나요?

귀하의 사용 경험을 다른 소프트웨어 구매자에게 알려주세요.

리뷰 필터(1,185)

Paul
Paul
영국의 Director
검증된 LinkedIn 사용자
정보 기술 및 서비스, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Great value for money

5.0 작년

주석: Have never had a problem with the service, it's always been available. Customer service are great and always reply quickly.

장점:

Zoho Assist is very easy to user with a great user interface. Remote sessions are east to setup and great to use.

단점:

Soemtimes while using the remote support option, some Mac users find it hard to allow the needed permissions for the software to work. A video would be good explaining how to set this up.

Faith
미국의 Administrator
정보 기술 및 서비스, 2~10 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Zoho Assist is my go-to for helping my customers

5.0 2개월 전

주석: I have used it many times to help people with a variety of tech issues. I like that I can do session notes so I can keep track of what I have done with the customer. It is fairly easy to guide people with little or no tech experience to get connected. Then once I am connected it is very easy to do whatever needs to be done.

장점:

The thing I like most is that it just works seamlessly every single time.

단점:

The initial setup of a connection is a little confusing for some of my customers but most times we are able to work through it.

Tonia
미국의 Director of Information technology
비영리 조직 관리, 51~200 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Zoho Assist Review

3.0 작년

주석: Overall, Zoho Assist got the job done. It was a great starter tool or back up tool for remote support.

장점:

Zoho Assist is a great starter tool to get your IT department moving in the right direction. It allows you to remote in and work on any PC on your network.

단점:

The functionality is limited compared to other tools. You have to install software on the PC you are working on in order to connect. I prefer a lightweight tool.

Gregory
미국의 Owner
정보 서비스, 자영업
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Great Product for beginners or old timers to use for remote IT support

5.0 3개월 전

주석: I use this product to support my family and friends. I am their computer tech guy and they live all over the east coast. This is th best product by far for remote support i have found and i used to use Team Viewer. It seems evertime google comes out with a product it is better than the competition by far and they did not miss the mark with this. This allows me access to any machine unattended or not, so i can perform maintan3nce tasks, or emergency fixes. I have been using this product for over 4 years to support family, friends ,and customers alike and it is by far the most stable robust product I have ever used.

장점:

Very easy to access, setup, understand and use.

단점:

Cost is a little expensive but reasonable.

Ronny
인도네시아의 Administrator
교육 관리, 자영업
소프트웨어 사용 목적: 무료 체험판
리뷰어 출처

BaNeTheKiNG REVIEW.. It Better Than Others..!!

5.0 2개월 전 신규

주석: its great, it easy and foremost, it way better than the other software

장점:

its really-really meets my requirement about how to use my desktop as tools to review and makes changes in my clients laptops.. its best ever..!!

단점:

none..!! its really great.. i think even better than other software

Rodrigo
포르투갈의 IT Manager
금융 서비스, 11~50 직원
소프트웨어 사용 목적: 무료 체험판
리뷰어 출처

Zoho Assist Experience

4.0 4주 전 신규

주석: Overall, Zoho Assist has been a valuable tool for remote support. Despite occasional connection issues, its features have significantly improved our ability to assist clients effectively.

장점:

The remote access feature is user-friendly and efficient. It really helps in resolving issues quickly.

단점:

Sometimes the connection can be a bit unstable, leading to interruptions.

Anthony
캐나다의 Manager
건설, 1,001~5,000 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Worth the Switch

5.0 2개월 전 신규

주석: We've been using Desk for a year+ now and loved it. Switched from a competitor for our Assist product and we've been happy.

장점:

Easy to use and understand. Allows for easy deployment.

단점:

The pricing can be a bit confusing if you purchase only unattended licenses. Otherwise, it's easy.

Peeyush
인도의 Director
컴퓨터 소프트웨어, 11~50 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Best Assist Tool Ever

5.0 4주 전 신규

주석: I am happy with the services with zoho assist.

장점:

I am using zoho for couple of months and I am happy with the services provided by them. This is very easy to use and fulfil all your needs.

단점:

No issues faced yet using zoho assist. Overall good

Fazlur Rehman
인도의 DIRECTOR
예술 및 공예, 11~50 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Excellent Remote Assist

5.0 2개월 전 신규

장점:

very user friendly easy to use software,

단점:

no dislikes i liked it very much no more feedbacks.

Curtis
미국의 President
비영리 조직 관리, 2~10 직원
소프트웨어 사용 목적: 무료 체험판
리뷰어 출처

Great so far!

5.0 2개월 전

주석: Good so far. Still testing out thigngs.

장점:

Very Versatile and cost effective. Lots of different options.

단점:

Hard to manage all the different options.

Sylvain
캐나다의 Computer Tech.
컴퓨터 및 네트워크 보안, 자영업
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

My 20 years experience of remote acces software.

4.0 7개월 전

주석: I have been using Splashtop, Teamviewer, Logmein and VNC. For the pass 20 years as tools for remote access to my customers' computers. It's been a few months with Zoho Assist and the switch seem to be my next solution.

장점:

#1 The wide range of devices compatibility. (Linux & Android) are not always there on other solution out there. #2 The quality of the connection and option for me to control them. #3 The ease of the installation for my costumers, #4 Support from Zoho in ANY of their app is better than any I have seen.(Call, email & Chat).

단점:

#1Compare to other, the main page is not very intuitive. Lots of poking around before finding where everything is.#2 Lots of unused option remain there even if I don't have access to them. #3 Some menu seems redundant and could easily be merged into one.#4 The Zoho apps have ONE information in common in all of them "CONTACT INFORMATION" and yet in all of Zoho app there is no standard among them, regarding contact information. There is not even a Contact app to manage that common information about all Zoho tools.

고려된 대안: RemotePC

Zoho Assist 선택 이유: Compatibility issue with Linux, more devices on Assist then Splashtop

Zoho Assist 전환 이유: Price, compatibility, ease of use, stability of the connection.

Adel
오스트레일리아의 CTO
정보 기술 및 서비스, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Just simple easy to use support software

5.0 7개월 전

주석: Using Zoho Assist has been a transformative experience for our IT support operations. managing and troubleshooting IT issues remotely is crucial for our business continuity. Zoho Assist has consistently delivered in this regard.

장점:

I have been using Zoho Assist for several months now, and I can confidently say it has significantly streamlined our remote support operations. As a CTO for a large retail client base, managing IT issues across multiple locations can be quite challenging. Zoho Assist has been a game-changer in this regard.

단점:

While Zoho Assist is highly efficient and user-friendly, the only drawback we've encountered is the occasional latency during remote sessions. Although rare, these instances can slightly hinder the speed of troubleshooting. However, this minor issue doesn't overshadow the overall reliability and effectiveness of the platform

Ashley
영국의 IT Infrastructure Manager
건설, 1,001~5,000 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Impressed with the tool

5.0 7개월 전

주석: One of the most impressive aspects of Zoho Assist is its quick implementation. It takes only a few minutes to get it up and running. The installation process is streamlined as we used Intune to push it out to all devices. This rapid deployment means that our business can start benefiting from remote support capabilities without any significant downtime or disruption from moving away from Teamviewer.

장점:

Sessions are stable, with minimal lag, ensuring that support tasks can be carried out efficiently. We liked the ability to file transfer, screen sharing, and chat, which enhance the overall support experience. Especially when users are having issues with Teams etc where the normal modes of communication don't work.

단점:

Occasionally we don't get a connection to the end user first time. This is usually due to the device needing a reboot.

Nick
미국의 Owner
컴퓨터 및 네트워크 보안, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Zoho Assist excellent alternative to more expensive options

5.0 10개월 전

주석: Excellent experience all around I have also been using their mail service with a custom domain and been happy with that as well.

장점:

Has worked for over 10 years without major issue and when I did I could contact support and get help within a few hours and usually resolve any issues in that time as well!

단점:

Have not been able to make it work on Mac Desktop

Paul
미국의 Systems Administrator
스포츠, 201~500 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

How to not break the bank with remote assistance.

5.0 9개월 전

주석: Zoho has been great, it functions as a tool that I don't have to worry about and don't feel I'm being gouged

장점:

The cost to feature/function ratio is great. There are lot of features found in comparable more expensive solutions but available at a much more budget friendly package. The interface is intuitive and simple to navigate and understand vs other more costly solutions.

단점:

Unattended agents sometimes go offline for short periods of time after intense troubleshooting sessions that require multiple reboots, connect, disconnects.

Richard
미국의 VP of Engineering
정보 기술 및 서비스, 11~50 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Zoho Review

5.0 3개월 전

주석: Very good. Easy to use, both attended and unattended access.

장점:

Easy to use, very seldom have issues with it. Tremendous value at its price point.

단점:

Occasional issues connecting, coming back after reboot. We really do not have many issues with it.

Ricardo
미국의 Support Manager
컴퓨터 및 네트워크 보안, 11~50 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Zoho is a great Tool

5.0 8개월 전

주석: Support - GREAT. Always answer within minutes.
The tool - Great and easy to use.

장점:

The ability to provide remote support to users without having to pay a huge price.

단점:

nothing so far. The software is simple and easy to use

Tina
미국의 Marketing and Development Director, IT Coordinator
건강, 웰빙 및 피트니스, 11~50 직원
소프트웨어 사용 목적: 무료 체험판
리뷰어 출처

Feature-packed and Affordable Solution

5.0 6개월 전

주석: My experience was great! I appreciate that the software is not complicated...it was very easy to get up and running and help my team.

장점:

The software is very easy to setup and use on both ends. The ability to do an instant session or schedule sessions is very helpful, particularly since a portion of our team resides in a different time zone. The deciding points for me regarding the Standard Edition were the ability to schedule sessions, screen share and document session notes. Zoho is feature-packed no matter what plan you select and is definitely affordable, which is important to me since we are a nonprofit organization.

단점:

No cons for me. This was a simple solution that helped me troubleshoot a computer issue for a fellow staff member.

EMMANUEL
우간다의 Chief Technology Officer
컴퓨터 및 네트워크 보안, 2~10 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Zoho Review after 30days of use.

5.0 6개월 전

장점:

Zoho remote assist is very fast to connet even the remote computer is running with slow bandwith. In addition, the file transfer feature of Zoho is reliable with no transfer failures between computers. The oline and downtime feature under the admin center is highly required by any IT support person.

단점:

1_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers. 2_Another challenge, some computers ask for further admin approval from remote computer even the agent tool has been deployed. 3)The zoho assist app launches very slowly.

Aaron
미국의 Owner
정보 기술 및 서비스, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Hands down easiest remote assist in unattended mode. On-demand is great for tech savvy customers too!

5.0 7개월 전

주석: Have been using the product for 8 years without incident. I have agents that have been installed and active for years now and it's a very small file and low system performance impact.

장점:

It just works. It's super easy to use and easy to install and get active. I use both the unattended and the on-demand with great success.

단점:

I don't really have any cons, but if there were one, it's that the company doesn't push to always be immediately verified with Windows Defender, so sometimes the assist app gets flagged and auto-deleted, so then I have to explain to customers how to select the "keep anyway" thing.

검증된 리뷰어
검증된 LinkedIn 사용자
리테일, 11~50 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Easy to use

5.0 8개월 전

장점:

Easy to use, and easy to connect

단점:

nothing

Paul
미국의 Owner
정보 서비스, 자영업
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Zoho Assist is for you

5.0 3개월 전

주석: Great love it easy to use use I said, try for your self!

장점:

It is very easy to use and the price is great, I have 25 unintended computers for $100 a year. Price beats all the other remote support companies!

단점:

Works great been using it for years without any problems

Leonardo
캐나다의 President
정보 기술 및 서비스, 2~10 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Zoho Assist: A must-have for MSPs

5.0 작년

주석: Zoho Assist is an excellent product that facilitates remote unattended support. A must-have for any MSP.

장점:

Zoho Assist is easy to use and deploy. The multi-screen live preview makes it easier for the technician to see pop-ups on other screens. The additional tools available on point-and-click, such as Control Panel and Event Viewer, are a timer saver feature. The audit logs and timer make it easier to keep track of support activities.

단점:

There is always room for improvement. Zoho Assist has a vote-based roadmap to add the most popular and needed features.

Rey
미국의 CEO
금융 서비스, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Remote Access - Quickly & Affordable

4.0 작년

주석: For the most part, servers purpose completely 90% of the time.

장점:

Ease of deployment. Not a huge learning curve

단점:

Screen swaps - when having to switch to 2nd & 3rd screens

Matt
미국의 Ownew
정보 기술 및 서비스, 자영업
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Excellent tool for small IT consulting companies.

5.0 6개월 전

주석: My experience has been great. Easy to buy, easy to use, cost effective and does exactly what is advertised. I think it's one of the most flexible out there and really has suited my needs for many years.

장점:

Cost effective, completely cross platform, ability to have adhoc service events as well as planned. Very easy to have end users install through a link or email. The main reason for me to use Zoho Assist was the flexibility for unlimited adhoc sessions. I do consulting, and not so much of routine managed services. Other tools pushed me to buy seat licenses and more than I needed. Zoho fit perfectly.

단점:

Sometimes people with aggressive ad-blockers or some content filtering tools don't like the Zoho domain, but it's easy enough to work around through a standard email link.