기업의 더 효율적인 소프트웨어
선택을 위한 17년 지원 경험

Chatfuel 사용 후기 및 리뷰

4.4 (27)

Chatfuel 정보

Chatfuel은 Messenger를 위한 최고의 챗봇 플랫폼입니다. 매출을 늘리고, 마케팅을 개인화하고, 지원을 자동화할 수 있습니다.

Chatfuel 자세히 알아보기

장점:

An intuitive layout which can be used by anyone who has no idea about Chatbot. Easy integration with Facebook Messenger.

단점:

NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond.

Chatfuel 등급

평균 점수

사용 편의성
4.1
고객 서비스 소프트웨어
3.9
특징
4.2
비용 대비 가치
4.1

추천 가능성

7.7/10

Chatfuel은(는) Capterra에서 27개의 사용자 리뷰를 기준으로 별 5개 중 평균 4.4점을 받았습니다.

Chatfuel을(를) 사용해 본 적이 있나요?

귀하의 사용 경험을 다른 소프트웨어 구매자에게 알려주세요.

리뷰 필터(27)

Yann
Yann
핀란드의 Consultant
검증된 LinkedIn 사용자
온라인 미디어, 자영업
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Facebook Messenger Chatbot-building made easy!

5.0 3년 전

장점:

Of all the things Chatfuel brings to the table the one I consider my favorite one is its Drag-and-Drop builder for creating chatbots. No coding or any special skill required, simply click on a button, select the options that you prefer and set that up. Then, repeat the same process to add additional steps to your chatbot... it doesn't get much easier than that!

단점:

Chatfuel focuses on Facebook Messenger only but it would be great to be able to leverage some of its chatbot features somewhere else, like on my website, for example. It's clear that the company decided to focus on a specific platform, and that's ok, but the idea of potentially rely only on one tool for all things chatbots...

Rocio
Rocio
스페인의 Customer Support
검증된 LinkedIn 사용자
전기/전자 제조, 51~200 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

A good chatbot for your Facebook messages!

5.0 2년 전

장점:

We signed up for the paid program because we had very good results with the free trial. It is a fairly cheap plan and the chat is quite decisive. It allows us to serve our customers quickly and effectively.

단점:

Sometimes some customers are not satisfied with the answers but it happens with all chatbots.

Luciano
Luciano
이탈리아의 ChatBot and Automation Consultant
검증된 LinkedIn 사용자
정보 서비스, 자영업
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

A product that could give much more

3.0 3년 전

주석: Overall experience little more than adequate. The few publishing channels available and the mixed approach between blocks and flows makes the work fragmented and not optimized, which is a shame.

장점:

From the beginning, I appreciated the ease of use and organization of the work area. Initially, it was among the first platforms to allow integration with external systems to create interesting automations and webviews.

단점:

Chatfuel's pace of growth could certainly be greater. The flow designer arrived years after the various competitors and, all today, is lacking in some functionalities. The block approach is still standing, but the platform should instead turn and convert completely to the flow designer.

검증된 리뷰어
검증된 LinkedIn 사용자
마케팅 및 광고, 2~10 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Great chat bot tool for beginners

4.0 3년 전

주석: This is a solid tool for building your first bots. It also has a free plan, which is what I used first to get started. I like the straight-forward approach and simple interface. It's easy to create a bot and you can take it into different directions. Plenty of documentation available as well. Overall this is a good tool, definitely one of the better chat bot tools I've personally tested. Worth checking out in my opinion.

장점:

I found this a very straight-forward chat bot tool for beginners. I was new to building chat bots but found this easy to work with. My first chat bot worked just the way I expected and I even got inspiration to make it more advanced. It all seemed do-able thanks to the step by step instructions. Other tools I've tried had more settings and options, making it a little more complicated. Chatfuel keeps things simple and also has advanced features if you want to use them.

단점:

It's not as advanced as other tools on my first inspection but pretty much does most of the things you would want to achieve with a bot. So overall there's not much to dislike here.

Mukesh
Mukesh
인도의 QA Engineer
검증된 LinkedIn 사용자
정보 서비스, 2~10 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Good for Messenger

4.0 5년 전

주석: Overall the conclusion is that you can build only simple chatbots. I don't recommend chatfuel for complex chatbots but highly recommended for prototyping bots. You can build use some available templates to build bots.

장점:

Chatfuel is easy to use and deploy a chatbot on messenger in a few mins. Best chatbot development platform for Facebook messenger bot as it allows user to one-click sign up with your Facebook account and many pre-built chatbot templates as well. Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.

단점:

You can deploy your chatbot on Facebook only and personally I don't like this. Also, you need a Facebook account to sign-up and build a messenger bot. You cannot build any complex chatbots on chatfuel. NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond. Documentation is also poor. There is no support for subroutines, jumping around a conversation.

검증된 리뷰어
검증된 LinkedIn 사용자
병원 및 의료, 1,001~5,000 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Gets The Job Done

5.0 5년 전

주석: Our team is a skeleton crew. Chatfuel makes managing our incoming Facebook messages possible by guiding the conversations and sending notifications to our team members when appropriate. Chatfuel gets the job done to answer routine questions.

장점:

Not having to know coding was a huge plus in selecting Chatfuel. I also really like that you can duplicate messaging tracks for multiple Facebook pages, which saves time when you're setting up several channels.

단점:

I didn't find Chatfuel to be completely intuitive. Setting up our messaging journey was time-consuming.

Pierfrancesco Maria
Pierfrancesco Maria
이탈리아의 Ceo & Founder
검증된 LinkedIn 사용자
마케팅 및 광고, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

I started in 2016 ..

5.0 3년 전

장점:

The simplicity of building a chatbot is impressive even if you have zero skills

단점:

Free version too limited ... before it was much more performing

Héctor
멕시코의 CEO
검증된 LinkedIn 사용자
컴퓨터 소프트웨어, 2~10 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Chatfuel is a great tool for starting a Chatbot building

5.0 5년 전

주석: Im creating a bot and is not for marketing, it is for user profiling, it is helping a lot!

장점:

It is so easy to use, you don't even need chatbot experience, just writing skills

단점:

It is probably hard to get into other interfaces than messenger, but for messenger is great

Melissa
Melissa
미국의 Director of Communications
검증된 LinkedIn 사용자
교육 관리, 501~1,000 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Create your own chat bot

4.0 4년 전

장점:

The integration with Facebook messenger is really convenient. The visual builder is easy to use and the randomization option is useful.

단점:

The mid-pandemic changes in tiered pricing was inconvenient for a non-profit on a limited budget.

Ayobami
Ayobami
나이지리아의 Writer & Blogger
검증된 LinkedIn 사용자
온라인 미디어, 자영업
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Chatfuel has ingredients to make your business boom

4.0 5년 전

장점:

Business survives when you have a great channel like chatfuel that helps you connect to clients or customers quickly. Chatfuel has been very good in such area. Almost everyone use facebook these day, you can easily convert your prospects easily

단점:

For new users, the software can be very complicated. One may need a tutorial video or notes to get along with the software.

Habib
Habib
베냉의 Chargé de forces de vente
검증된 LinkedIn 사용자
마케팅 및 광고, 자영업
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Chatfuel, le meilleur

5.0 12개월 전

주석: Bien que Chatfuel soit un logiciel coûteux pour des personnes avec de budget limité, c'est un outil très puissant pour la conception de chatbots pour tous; même ceux qui n'ont pas de compétences en programmation.

장점:

Chatfuel est simple d'utilisation. Il permet aux personnes non techniques de pouvoir créer facilement et rapidement des chatbots de manière intuitive. De plus, vous pouvez le relier à plusieurs d'autres plateformes dans le but de rendre performant votre chatbot.

단점:

La version gratuite de Chafuel présente parfois des limitations à des paramètres avancés. Ce qui nécessite d'allouer un budget souvent élevé pour bénéficier entièrement du logiciel.

Guillermo
스페인의 COO
건강, 웰빙 및 피트니스, 11~50 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Util pero difícil de implementar

3.0 2년 전

주석: Fue muy útil en una época, pero creo que ahora hay software que hacen el mismo trabajo de una forma más fácil y dedicarle menos tiempo.

장점:

Se pueden crear respuestas automatizadas para atención al cliente, crear un flujo de procesos para llevar al cliente a la compra, enviar broadcast en facebook, Instagram y otras aplicaciones

단점:

Es muy complejo de usar, el entorno gráfico es un poco complejo, sacarle provecho a todas las utilices es un poco difícil

Kristoffer
덴마크의 owner
소비자 서비스, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Takes care of business

5.0 4년 전

주석: Chatfuel makes dealing with our approaching Facebook messages conceivable by directing the discussions and sending notices to our colleagues when suitable. Chatfuel takes care of business to address routine inquiries.

장점:

Not realizing coding was an enormous in addition to in choosing Chatfuel. I likewise truly like that you can copy informing tracks for various Facebook pages, which saves time when you're setting up a few channels.

단점:

I didn't discover Chatfuel to be totally natural. Setting up our informing venture was tedious.

Gleb
브라질의 CEO
이러닝, 11~50 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Great solution that helped us to automate sales funnel

5.0 작년

주석: It helped us to automatize the sales funnel saving a lot of money and increasing the % of the leads being qualified. Chatfuel´s product has a great perspective in the online sales industry.

장점:

- speed of the implementation- customer support- ability to customize the product

단점:

Did not notice any. Probably the only one that the implementation required a good time contribution from our side as well

Marlyn
스페인의 Gerente
건강, 웰빙 및 피트니스, 11~50 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

No lo recomendaría a otras personas

2.0 2년 전

주석: Se utilizó durante 3 años, pero siento que fue perdida de dinero, ya que existían mejores aplicaciones y con mejor precio.

장점:

En realidad al principio me gustó porque ayudaba a automatizar el chat con los potenciales clientes que llegaban a nuestras redes sociales, pero luego siento que quedó obsoleto .

단점:

El costo es bastante alto, y la asistencia no es muy buena ni rápida , y hay otras aplicaciones más fáciles de utilizar y con un precio muchísimo menor!

검증된 리뷰어
검증된 LinkedIn 사용자
비즈니스 용품 및 장비, 1,001~5,000 직원
소프트웨어 사용 목적: 무료 체험판
리뷰어 출처

Congratulations! Your Chatfuel Is About To Stop Being Relevant I Recommend for Facebook comments

5.0 3년 전

주석: I put down my hands in auto reply comments in facebook, chat fuel does everything for me. Chatbot reply comments automatically to generate leads and convert them to customers. Very efficient tool.

장점:

It has coolest and popular feature makes mind-blowing automatically reply to users comments. It's very simple b, chatbot automatically replays to users comments to facebook posts. I use this for comments for auto reply. Generating leads Managing reputations I like this software I recommend this to others.

단점:

I don't find least in this software. All features are more effective and best , I enjoy and generate revenue in this tool.

Mateusz
Mateusz
폴란드의 Growth Hacker
마케팅 및 광고, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Nice product with great community.

5.0 5년 전

주석: It's def one of my favorite chatbot tools out there.

장점:

I like it for being so powerfull tool. You can use it fot very simple bots but also for super complex ones.

단점:

It's buggy sometimes and the support is hard to reach sometime.

Alejandro
미국의 Digital Content & Engagement Director
마케팅 및 광고, 2~10 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Automation for everyone

4.0 5년 전

주석: Great bot for various easy tasks.

장점:

I created a chatbot that assists with many common questions and tasks with minimal work from employees. I recommend this service to many people.

단점:

It would be great to provide the service without Facebook as website visitors are increasingly more hesitant to interact with Facebook.

Mark
미국의 Owner
마케팅 및 광고, 2~10 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Great but chaos

5.0 6년 전

장점:

It has every feature that you can need with bots. The ease of sharing a bot is appreciated! This is an extremely feature rich platform. I have confidence with this platform over any other. With all they keep adding in features, I know they'll stay on the cutting edge.

단점:

Ok. This is confusing to use. It's got so much features without the intuitive thought on how to make it easy. Not an appealing interface to work with.

Nicole
남아프리카의 social media manager
마케팅 및 광고, 11~50 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Easy chat bot creation

4.0 6년 전

주석: Made it easy and simple to create a Facebook chatbot

장점:

Very easy to use and learn how to build fully functional chat bots

단점:

The trial version has a watermark that remains until you pay for the full version

검증된 리뷰어
검증된 LinkedIn 사용자
화장품, 자영업
소프트웨어 사용 목적: 무료 체험판
리뷰어 출처

Boost your growth with an efficient chatbot !

5.0 5년 전

주석: My bot could answer to my clients when I was focusing on my product, my SEO, making money etc...

장점:

For my own little business, I need only the free trial at this moment. I could build a scenarii when visitors come to my facebook page. With my bot, I can ask questions to visitors, and answer to theirs even when I sleep. I also collect a lot of valuable mail adresses !

단점:

You'll need probably one day before understanding/experiencing all you can do with this tool. So take time to watch/read tutorials.

Rahul
독일의 Head Of Online Marketing
검증된 LinkedIn 사용자
인적 자원, 10,000+ 직원
소프트웨어 사용 목적: 무료 체험판
리뷰어 출처
출처: GetApp

Chatbot building made SUPER easy!

5.0 6년 전

장점:

- An intuitive layout which can be used by anyone who has no idea about Chatbot - Easy integration with Facebook Messenger - Advanced condition/logic based system to make complex scenarios easy - Support for Synonyms/ AI - Easy deployment process

단점:

Its a great tool for building basic chatbots which support analog functions (condition based) but if you want to get a little more advanced (integrate your CRM system to fetch data etc.) it lags behind in that way.

Vadym
우크라이나의 freelancer
인터넷, 자영업
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Review

5.0 5년 전

장점:

Most of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger.

단점:

Not so easy in use as ManyChat, but still very powerful and provides more possibilities.

François
François
도미니카 공화국
검증된 LinkedIn 사용자
소프트웨어 사용 목적: 6~12개월
리뷰어 출처
출처: GetApp
4.0 7년 전
 Dominique
 Dominique
벨기에의 Founder
검증된 LinkedIn 사용자
인적 자원, 2~10 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처
출처: GetApp

Platform to build your Facebook Messenger Chatbot

4.0 8년 전

주석: This is one of the easiest tools to build a chatbot in minutes and develop it over time. Deploying is like a breeze and you can test the chatbot on the fly.

장점:

Easy of use, possibilities to make simple but also elaborated chatbots

단점:

No sequencing to start chatbot marketing: Follow-up people who subscribe to your bot with follow-up chatbot conversations.