Bókun 사용 후기 및 리뷰

Pleasure to work with Bokun

주석: We are quite satisfied having chosen Bokun. Besides being a well functioning tour booking and management system, it allows you to expand your business easily by assigning agents, affiliates and joining other marketplaces.

장점:

The look & Feel is great and obviously much effort was put into this. The whole system is fairly intuitive and quick to learn. The help documentation is extensive and written well. Should you not find your answer the help team is quick to respond. Fairly easy to set up, the web modules all look good, the dashboard works well in managing your sales and tours in real time. Setting up agents and affiliates also fairly easy to accomplish. Integration with marketplaces such as Viator also quite smooth, all in all, a good experience and would definitely recommend using.

단점:

One small issue, no warning when an agents credit is about to reach its limit but we can live with it :-)

Support team "dream team"

주석: the best reservvas engine I have ever tried and without a doubt, a support team to be proud of.

장점:

Best support team i have never seen in my life

단점:

maybe the widget to integrate in the web is not very aesthetic and has little possibility of customization.

Bokun doesnt line or by emailsupport in

주석: Very bd expereince. I don´t uderstand why they have good reviews or they don´t atend to everybody.
Very dangerours Comapny, without responsability afect the work to people like me.

장점:

One Booking Software without Support inst Booking Software: I was in the process to change the Booking softtware and I decided to use BOKUN. Ineeded a lot ofquestions to solve and to work with the Website, but nobody anwered me. They joked me and also I used different times the Caht in line, but is not working in Turkey time and also off. Thes problems was reapted twice. So, Idecided to begi form ceros with other Booking software and to ask to paypal return my money back.

단점:

doesnt have Support !!! IReesposability witht the users Support is the most important to me T

Exceptional Customer Service Experience with Bókun

주석: My experience with Bókun has been very positive overall. The support I received made a significant difference in my ability to use the platform effectively, and I appreciate their dedication to customer satisfaction. I look forward to continuing to work with them!

장점:

What I liked most about Bókun was their stellar customer service. The team was responsive, knowledgeable, and genuinely committed to helping me navigate their platform. Every interaction felt personalized, making me feel valued as a customer.

단점:

One area for improvement would be the user interface; it could be more intuitive, especially for new users.

Great customer service

장점:

It is easy to set up tours and activities when you work in the tourism industry.

단점:

Easy booking engine for excursions and activities.

Great service

주석: I just spoke with [sensitive content hidden] and he was very knowledgeable and effective in guiding me through the process.

장점:

Easy to use and powerful tool to manage calendars from OTAs

단점:

Some connectivity is missing, so I will have to recreate pricing in different platforms. Creating products and managing Pricing is time consuming. I was hoping I could also centralize it on Bokun.

Bokun , a easy way to keep track of bookings

주석: Good , finally Bokun has allowed me to see bookings on one platform

장점:

Live chat and if there is an unsolved issue, Customer care agent phone

단점:

Can be a bit complicated to use , especially joining Bokun lately, until one gets used to the set up n

Bókun 5 star excellence

주석: Excellent! You're very easy to contact for support. Your agents are exceptionally professional and have so far helped me to resolve all my issues/problems. Just as I would like every other of our suppliers to do. You set the bar high ... others have to follow!

장점:

Excellent customer service. You exceed my expectations in all areas!

단점:

Nothing. You're all stars! Continue with what you do. Keep your focus on your customers. Exceed their expectations!

Excellent and Kind Service But No Bookings with Pro Plan After 3 Months.

주석: This time around it was better. I was hoping that creating a website with you and connecting to OTA's and get more bookings. Your videos on youtube say so. But none of the OTA's that I connected to responded to my questions nor responded to me when they wanted to do a contract.

장점:

Customer service is excellent in that they get to the point and solve your problems. They do as you ask and don't argue. So if I ask them to read my screenshot and circle or tell me where to click they do. They don't send me long articles. They can also call you back.

단점:

As a small business, I was not able to secure one booking from the PRO PLAN like I do on airbnb and from google ads, in the 3 months I was with them. Within a week on airbnb and google ads I got inquiries, emails and bookings.

Keep it up with the good work Bokun Team.

장점:

All agents are very helpful. They assisst you for all queries with a very polite and calm nature. They tackle all issues at ease with lots of patience. They make sure to help you at all means to facilitate the use of bokun and even for some otas. They are ever ready to help,guide you and make bokun interesting to use and explain the effective tools how to make use for the best intetest. Grateful to all agents [sensitive content hidden] so far.

단점:

I do not have any complaints so far as all agents made it pleasant to use as a tool.

Excited to work with Bokun

주석: We work everyday with Bokun, after a couple of days it is very easy to work with - and our experience is, that Bokun improves support (quality and avalability in an outstanding manner) and also technical features are under permanent development, but not disturbing the daily use.

장점:

The system is logical, intuitive and has a lot of features combined with marvellous support.

단점:

Nothing, but what can be a bit "more" avalaible: autamted full API connections to more OTA with guaranteed contracts

Bokun Río

장점:

Its reach to every aspect of experienclve operators.

단점:

The complexity and intricacy of the system.

Easily integrated booking software

주석: Bokun has become more easy to use with time, and is our go to booking system. The seamless integration with Viator and the great support to suppliers are distinguishing features.

장점:

Bokun has the great advantage of seamlessly integratingn with Viator products, with changes made on Viator automatically updating in Bokun. Managing availabilities is easy and intuitive once you get used to the user interface and the placement of options. Marketplace is a good bonus. Website builder is a good bonus, although very limited. in its costumization. The support team is very good at solving issues and the response time is very fast. The Pro subscription has some benefits, such as adding users (ex. drivers/guides) and using the mobile app for guides to see their passangers and activity, when they are assigned to them.

단점:

Integration with some OTAs can be a bit more time consuming, but nothing impossible. Sometimes availabilities can malfunction for a bit, but this can be solved by asking help in support. Needs getting used to. Despite its benefits, the Pro subscription is mostly lackluster as you are charged a fee for each online booking, and most of the Bokun apps offered have not been of any use to our company (exepct the mobile app).

Awesome and great online platforms

주석: It's an extremely great business connection entire the world.

장점:

Management systems and support are great each moment.

단점:

We got through an online search on the google.

I like working with Bokun

주석: Prompt information about bookings and amazing supporting team

장점:

Prompt information about bookings and amazing supporting team

단점:

Not connecting easy my products with Get Your Guide

Product connect with bokun

장점:

It's our first time to connect with Ota . The experience is really good.Just now connected my products with bokun & hope we have long time partnersship with bokun

단점:

Working professionally and have a lot of patience

Excellent customer support

장점:

24h live chat. Everytime we have an issue someone always helps us resolve it.

단점:

No cons so far. Everything we had difficulty understanding is solved.

The customer service is off the scale!

주석: My bookings have increased week on week exponentially. I am just about to send out contracts on the marketplace function and am looking forward to even more sales.

장점:

The customer service. They have an incredibly well-trained, knowledgable team who will literally stay with you until your issue is resolved, be it online or on the phone.

단점:

The set up was tricky for a novice like me, but again the Bokun team were with me every step of the way. I find it much easier to add new products now I understand the system better.

Modern and flexible service. The best in class.

장점:

I like Bokum system integration of various products. It's a modern service which absorbs the best achievements of the today technology on that field. Very quick and effective communication with supporting team. Also I appreciate the flexibility to improve everything along the way based on the customer findings.

단점:

I would appreciate if Bokun will support new business on their first steps, financially and technically.

Bokun’s customer service is two thumbs up

주석: just started using bokun and it’s pretty convenient for me

장점:

easy to manage and sync booking, i love how the agents are so fast respond

단점:

too many features, sometimes it gets complicated

Thanks Bokun Team

주석: Perfecto, in my language, Idealuri. I even got discount for 3 months to work with Bokun and I am really pleased by that.

장점:

Team was helpful as always. This is why I work with Bokun.

단점:

There is no such thing as not liking Bokun.

Excellent platform

장점:

The customer service and the help center

단점:

Its not compatible with Safari, that makes me use another browser in a MAC, which is not very friendly with the rest of the apps in the computer

A kind and trustworthy company with state-of-the-art product

주석: Perfect so far

장점:

competitive price and versatility of functionality

단점:

N/A since i just started to deploy products

Where shall one begin...?

주석: Bókun is hard to avoid in Iceland if one is working in tourism - sadly, there is way more room for it to improve than would be desirable after so many years, especially when accommodation and transport also come into play... Still, hopefully, the current down time has been used to efficiently improve the program.

장점:

In the Icelandic tourism industry, in which I used to work for 5 years, Bókun seems to be insurmountable when it comes to booking activities related to a trip, be it individual or (small) group excursions. It is a wonderful attempt at pooling all operators into one platform.

단점:

Maintenance during business hours without any notification toward operators, resellers, and administrators. Synchronisation issues between Bókun and operators on what is available and what is not (group size/vehicle capacity etc.) resulting in extremely iffy situations with clients as well as between operators and resellers. Less enthusiastic customer support, available only during banking hours, definitely not on weekends. No updates on changes regarding bookings in the system - unless one does everything in triples: updating Bókun, notifying the operator, wait for confirmatiom from operator, notify client. Key-word search is quite cumbersome. Software getting less and less user-friendly with every update. Inability to edit certain aspects of bookings and the invoice, so one has to cancel everything, and re-book, while keeping their fingers crossed that the re-booking will work and no one will take the seats while Bókun is thinking its life through.

It was a good deal till it started to cost more than others

주석: We have been using Bokun for over 6 month now. At the beginning it seemed like a dream. Good pricing, instant chat and they actually made us think they were taking care of us.
Then we started to find issue and bugs in the system, issues that have been there for months, and they don't know how to answer. The pickup list display Room instead of pickup place meaning you have to open every single booking to know where you have to pick customers up. Passenger list is bugy aswell.
Bokun should stop trying to make websites for us and focus on the core business: the activities features
There should be a package option that let you offer a discount if customers book two or more activities.

장점:

Being a Tripadvisor company makes the integration with Viator good

단점:

It does not have a Package Creation Feature at all Plenty of bugs and they don't even know when they will got them fixed Backend seems from 15 years ago The email options are a joke