기업의 더 효율적인 소프트웨어
선택을 위한 15년 지원 경험

Samsara 사용 후기 및 리뷰

4.1 (292)

Samsara 정보

GPS 추적, 안전, ELD 규정 준수 등을 위한 Samsaras 올인원 플랫폼을 통해 차량 운영을 간소화하고 비용을 줄일 수 있습니다.

Samsara 자세히 알아보기

장점:

It is the best integration I have seen so far.

단점:

Also could not post a route larger than 20 stops, that is the limit built into Samsara, we can have routes with up to 30 stops in a day.

Samsara 등급

평균 점수

사용 편의성
4.1
고객 서비스 소프트웨어
4.0
특징
4.0
비용 대비 가치
3.9

추천 가능성

7.4/10

Samsara은(는) Capterra에서 292개의 사용자 리뷰를 기준으로 별 5개 중 평균 4.1점을 받았습니다.

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리뷰 필터(292)

Ryan
Ryan
미국의 Senior Executive Administrator
검증된 LinkedIn 사용자
자동차, 51~200 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Great product for the price

5.0 3개월 전

주석: We have had verizon, gps insite and now leaving azuga. Samsara has blown all of these out the water. The AI Camera system is great with it customization of levels of triggers. The previous systems had lots of false flags. With previous systems we struggled to get video from accidents which lead to leaving other platforms.

장점:

- Features - AI Cameras - Simple AI Driver Assignments - Coaching Drivers - Accurate GPS System that works

단점:

- higher price - I can't really think of any cons right now

Michael
미국의 Chief Operating Officer
운송/트럭/철도, 51~200 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Select 1 Group and Samsara

4.0 8개월 전

장점:

Samsara has the best real-time tracking capabilities of all of the other Telematics providers. The reporting functionality is superb.I love the integration with Fleetio and Magnus Technologies. I'd like to see Samsara work closer with TMS providers to offer better service and provide insight for improvements to operational efficiency.

단점:

I'd like to see more integrations with other companies. The dispatch and maintenance functions are very lacking.

Kristina
미국의 COO
환경 서비스, 11~50 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Samsara - pricey, but great features and user-friendly

5.0 2개월 전

주석: Our overall experience with Samsara was great. We had dedicated representatives on our account who were very responsive. In the infrequent event that we had any hardware issues, their support staff was readily available and helped us with little issue. The overall platform is visually appealing and easy to navigate. All the information you may need for tracking as well as vehicle maintenance is included in their services. I highly recommend them if you are able to budget for their services.

장점:

We most liked the visual set up of the overall online platform. It was very easy to retrieve the data needed and extremely easy to rename vehicles/assign drivers/view miles and fault codes, etc. Samsara offers all the features we were looking for in a GPS tracking platform: visibility, real-time tracking, trip history, IFTA information, and fault codes.

단점:

I am reviewing Samsara because we used them at my previous company. I cannot say there is anything we disliked about Samsara. Ultimately we did not renew our contract after our initial 3 year term due to the company downsizing considerably and could not justify the cost. But we rarely had issues with the hardware or software and everything was fairly easy to install and operate.

Derek
미국의 Owner
건설, 11~50 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Worst GPS tracking system

1.0 지난달 신규

주석: Horrible. The worst business decision I have ever made. Please do not use this company.

장점:

None. I was initially impressed with the product and its features. No feature in the world is worth dealing with this nightmare

단점:

The hidden details in the contract are set to make it impossible to leave. Customer support after point of sale is the worst I have ever encountered

Samsara 응답

2주 전

We always aim to put our customers first and are very sorry to hear about your experience. We have located your account and can confirm that our Support team has resolved the issue.

Tate
미국의 Director of technical operations, growth, and development
운송/트럭/철도, 51~200 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

The smart, do everything, connected vehicle solution.

4.0 4년 전

주석: Samsara has been a great tool not only in organizing and managing out vehicles and assets, but has allowed us to successfully defend against false claims. Samsara is such a value additive software, that it dampens my frustration with the many bugs and problems evident in rushed development and poor testing for certain features. I honestly can not say this for any other software I use.

장점:

Everything you need is included, and in one place. Fleet tracking, cameras, HOS, safety, performance, and dispatch tools all live in one place. Additionally, the team is very responsive in creating one-off or custom integrations should you need them.

단점:

The cameras, the logic by which they record, and the dashboard for viewing them could use some work. You're unable to retrieve segments more than 60 seconds in length at any one period of time. They offer a "hyperlapse" mode, but I find this to be a useless gimmick as the compression effectively omits frames making it difficult to identify incident times.

Benjy
미국의 Operations Manager
운송/트럭/철도, 51~200 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Samsara Journey

5.0 7개월 전

주석: Samsara has helped us with our safety bonus program, safety scores and increase fuel economy across the fleet.

장점:

Easy to grasp and continued improvements!

단점:

Nothing with Samsara but our TMS provider took a very long time to integrate.

Hillary
미국의 Manager
운송/트럭/철도, 11~50 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Complete package for GPS and DOT compliance

4.0 3년 전

주석: It's really nice that Samsara GPS pings frequently. This means you can watch vehicles moving in real time, which is great for updating VIP clients. The DOT compliance portion completes the GPS services.

장점:

It's great having GPS, driver logs and vehicle inspections in one place. Our team uses GPS daily to keep on top of trips in progress for our chauffeur service. We do have vehicles that are under FMCSA jurisdiction, so we need to keep detailed driver logs and vehicle maintenance files, which are all done through Samsara as well, making things easier.

단점:

Unlike our last GPS service, you're not able to drop a pin to get a time when a vehicle was at a certain location. This is a bit of a nuisance and you have to guess.

Hector
미국의 Safety and Shop Coordinator
보안 및 조사, 11~50 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Excellent product

4.0 3년 전

주석: Excellent product, living up to expectations so far.

장점:

Easy for the drivers to use, dispatchers have accurate and timely information on vehicle and driver sports status.

단점:

Very frequent updating, tablets need to be restarted every time causing a slight delay in the drivers ability to start or continue their day.

Wendy
캐나다의 Safety/Admin
번역 및 현지화, 11~50 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Safety

4.0 2년 전

주석: not bad

장점:

reports for idling, camera views, maintenance reports and tracking.

단점:

location on log book is not as exact as could be. we travel northern canada and gps and logs does not state the locations

검증된 리뷰어
검증된 LinkedIn 사용자
운송/트럭/철도, 11~50 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Stellar Experience with Samsara Fleet Management

5.0 2개월 전

주석: In summary, Samsara has significantly enhanced our fleet's efficiency, safety, and overall performance. I highly recommend Samsara to any organization seeking a top-notch fleet management solution.

장점:

The reliability of Samsara's hardware and software is commendable. We've experienced minimal downtime, and the system's scalability aligns perfectly with our growing needs.

단점:

Not receiving email notifications and alerts

Andres
미국의 Operations Manager
운송/트럭/철도, 11~50 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Next level tech.

5.0 4년 전

주석: Love it. We have a screen on the wall in our office, every time we have a customer that come to visit us they like the way it looks and we always get complements of what we can track with the software.

장점:

*Easy to use *Can be used on different platforms *Looks very high tech

단점:

On the maintenance section-When you create a schedule for any particular unit you have to create multiple for each unit. On an our previous software we used to use before you only have to select a unit and then select what you needed to track ea. PM, DOT inspections etc.

William
미국의 Fleet Manager
창고 관리, 201~500 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Smarter choices

1.0 2년 전

주석: It is a choice which we will be regretting until the contract expires
Keep Truckin' and Verizon would have been far smarter choices.

장점:

Having less than one year, I assure all, there are none.

단점:

This company seems to be the perfect example of a company including too much, most of which is quite unnecessary . Most of it constantly fails.

Dave
미국의 Logistics Administration/Operations
자동차, 11~50 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

A Better Way of Doing What We've Always Done

5.0 4년 전

주석: Safety policies have been easier to monitor. We love the camera placements in our equipment.

장점:

Intuitive navigation for the dashboard user as well as for the driver.

단점:

The dashboard is just a little boring with the lack of color. Maybe needs just a little splash of color for visible interest.

Ryan
미국의 CFO
운송/트럭/철도, 11~50 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Great product at first, but falls down after a few months

1.0 5년 전

주석: They are great to work with until you have issues. Once you have issues they ghost you and are impossible to contact. I would look at other ELD solutions and avoid this company and its software.

장점:

Seemed easy to use and during the trial period the sales support was very active and helpful. once we were past the trial period, support disappeared and functionality starting failing. Many bugs that cause inaccurate locations and routing. Dispatch functionality does not work or improve over time as promised. The hardware in the cab has already started to fail in less than 12 months. Document capture frequently fails without notice to the user.

단점:

Lack of user roles for dispatch. No ticketing module. Uses inferior wireless network so conectivity is spotty.

Davide
미국의 Sales Manager
운송/트럭/철도, 1,001~5,000 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Honest Feedback.

5.0 4년 전

주석: From install to getting educated to the use of the information daily, it has created revenue generating opportunities in addition to our core competencies.

장점:

Ease of use and customer service along the way. The demo's helped me validate internally, and we have used other providers, but as long as Samsara has the customer support after the sale, they will wipe away any competition.

단점:

There really isn't anything about the Samsara product that we don't like.

Michael
미국의 IT Director
식품 생산, 51~200 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Routing and API integration for Proof of Delivery is not reliable - No tech support follow up

3.0 3년 전

주석: Sales team is very nice and tries to help, but the upper level tech support is non-existent or simply does not care.
Overall the basic functionality of Samsara is good, but be very careful of trying to integrate too deeply as you will be on your own with the API.

장점:

The cameras, vehicle monitoring and GPS are very good. Managers using the web app like the ability to check-in on the cams as the drivers are on their delivery routes. Detailed vehicle information provided to our Fleet Operations is extremely useful in managing vehicle maintenance.

단점:

Using the API to download routes and create Proof of Delivery documents has proven to be unreliable and Samsara Tech support is nowhere to be found. Very helpful with simple things but anything with the API is beyond them. After spending over $20,000 building the connection and screens to support Proof of Delivery, we found it simply would not work reliably with about 20% of the document signatures not being captured by Samsara. Also could not post a route larger than 20 stops, that is the limit built into Samsara, we can have routes with up to 30 stops in a day. Samsara never tried to work directly with my team, instead we had to upload screenshots, code snippets and detailed explanations which they would take 3 to 5 days to respond to, never providing any fix or communicating with us directly. This went on for over 8 MONTHS and finally we had to pull the plug on the project and just use the driver / vehicle monitoring functions. Huge waste of time and resources.

Ricky
미국의 Owner Operator
운송/트럭/철도, 51~200 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처
출처: SoftwareAdvice

Disappointed and Unsupported

3.0 2년 전

주석: Crap

장점:

The control and data entry portion of the daily log is good and easy enough to understand.

단점:

This list will be lengthy.... 1. Random duty status changes for no apparent reason and into statuses that shouldn't be possible. For example while driving it puts you into ON DUTY NOT DRIVING or just the opposite. 2. While driving it will switch to you co-driver and start logging on their log. 3. Won't track and will enter wrong locations in completely other states. 4. Will lock you out and not allow entries... their answer... uninstall and reinstall. Like I have tome for this especially in low data signal areas. 5. Day / Night mode is at set times which don't cha need bases on time of year so you have this huge bright white screen staring at you while driving at night in rain and snow. Not a problem if you aren't close on time monitoring it. 6. Message system is pure crap... no DELETE an no MARK AS READ options. 7. Often will not detect driving or motion of the vehicle and must be entered manually which means I have to pull over and stop on busy highways to do this... that's safety.

Samsara 응답

2년 전

Hi Ricky - Thanks for providing this feedback on our product. We've shared it with the team and hope to make improvements in the future.

LILIANA
미국의 Owner
운송/트럭/철도, 2~10 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Software constantly has issues

1.0 3년 전

주석: The software constantly has glitches. Some glitches were not so important to me but, others made Samsara more of liability. Also, it was always a challenge to get help when system had issues. The response I received 95% of the time was... Our engineers are working to get this resolved and months would go by before the problem was solved. Not to mention I was locked into a contract for 3 yrs.

장점:

It is cloud based, has real time location of truck with map and has a driver app.

단점:

Software is faulty. Most recent issue gateway is supposed to automatically record driving time but, it's recording driving AFTER driver is going off duty and truck is parked.. causing HOS violations on log.. tried editing but, because the edit is from DRIVING (incorrectly recorded) to OFF DUTY it indicates there is still an ELD violation. Reached out to Samsara they said it will be about 2 months before this can be fixed. I've decided not to renew my contract.

Samsara 응답

3년 전

Hi Liliana, We're really sorry to hear this has been your experience and apologize for the frustration this may have caused you. We'd like to work together to make sure we resolve all of the issues you've been experiencing - please reach back out to our Support team at 415-329-6900 and we'll get this sorted ASAP.

Ajneel
미국의 Safety Director
운송/트럭/철도, 11~50 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

SAMSARA ELD, DASH CAM AND TRUCK TRACKING

5.0 4년 전

주석: I HAD SMALL ISSUES WITH DEVICE GOING OUT, IT WAS QUICKLY RESOLVED BY SAMSARA TEAM BY THEM SENDING ME ANOTHER ONE IN 2 DAYS.
I HAD ISSUES WITH THE WIRE THAT BROKE AND THEY REPLACED THE WIRE IN 2 DAY'S FREE OF CHARGE.
WHENEVER I CALL THEY ARE ALWAYS THERE TO HELP WHICH I LIKE. PHONE CALLS WORKS AND EMAILS WORK ALSO. THEIR PRODUCT IS A GOOD PRODUCT TO HAVE AND UTILIZE FOR A COMPANY WHO LIKES TO SEE REAL TIME TRACKING. AS FAR AS DASH CAM THIS IS THE BEST PRODUCT YOU COULD EVERY HAVE. OUR TRUCK WAS SIDE SWIPPED WITH A CAR AND THE CAR CALLED CHP TELLING THEM IT WAS OUR TRUCK WHO HIT IT. LUCKILY DASH CAM WAS THEIR AND BEING A WEEKEND I CAN REMOTE ACCESS IT FROM HOME AND SHOWED CHP WHAT REALLY HAPPENED THEY LET OUR TRUCK GO AND GAVE OTHER PEOPLE TICKET AND TOWED THEIR CAR.

장점:

EVERYTHING WORKS THE WAY IT SAYS IT WILL WORK.

단점:

SO FAR WITH ALL THE EXPERIENCE WITH THIS PRODUCT THERE IS NO ISSUES

Andrea
캐나다의 Manager
공공시설, 201~500 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처
출처: SoftwareAdvice

STAY AWAY FROM SAMSARA

1.0 3년 전

주석: We have been with this company for over a year and finding the prices for the service and the shipping to be ridiculous and unaffordable at this point. They also charge $116 shipping to ship three tiny key fobs to us @ $12 each. Nowhere do they clearly state a cancellation clause - I've been looking everywhere for it. But they're telling me that we'll have to pay "a fee that is equal to a year of service for each device you are returning" as a penalty. And this is even if we return all the equipment. You are TRAPPED. It's like a gym membership scam. LISTEN TO THE COUNTLESS NEGATIVE REVIEWS AND STAY AWAY FROM THIS UNETHICAL COMPANY.

장점:

GPS tracking but NOT WORTH IT. And this form appears to be forcing me to say what I "like most" about them because it won't submit until I write something in this space.

단점:

Customer service is only nice when you're spending money. The moment you actually have a legitimate issue, they have a 'tough luck' policy, and they have no qualms about tell you 'too bad, you're under contract' instead of trying to work with you.

Samsara 응답

3년 전

Hi Andrea, we apologize for any inconvenience caused and have shared the feedback with the team. Thank you for being a valued customer.

SIMONA
미국의 DIRECTOR OF SAFETY
운송/트럭/철도, 11~50 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

REVIEW

5.0 3년 전

주석: Using samsara as over the rooad trucking company, this is all you need to run in compliance.

장점:

User friendly, we have a lot of older drivers that are not very computer savvy but they all complement Samsara for how easy is to use it. Also very easy to set up and navigate. I don't want to ever use another system.

단점:

Honestly i dont know any cons. I am very happy with it. I have been using it from the beggining.

Kristina
미국의 Office Manager
보안 및 조사, 2~10 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Samsara Software Review

5.0 4년 전

주석: Our experience with Samsara has been very positive. The customer service has been extremely responsive when I've had a question or concern to help me resolve the issue.

장점:

This software provides everything we needed in a GPS company fleet tracking software. It allows me to check in and see where my employees are, but it also keeps track of things for the vans that I don't know how else to keep track of. We have it set up to tell me when the vehicle needs maintenance including oil changes. This has been SO nice! The camera features has actually helped significantly when a company vehicle has been in an accident to show to the police and see what really happened.

단점:

The thing I like the least about the software is I wish I had the ability to edit the vehicle and the driver driving the vehicle on the same page at the same time. Instead, I have to go into the drivers page and then go to a different section entirely to edit anything for the vehicle information. With having to switch back and forth, I sometimes get a little lost and it takes clicking around a lot before I figure it out.

Renee
미국의 Controller
건설, 11~50 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Worst Customer Service ever. You can never get anyone to call you back.

4.0 3년 전

주석: The cameras and program themselves are pretty good, but I will not stay with Samsara due to terrible customer service and way to many billing / accounting errors that they want to says is the customers fault when it is defiantly theirs.

장점:

It does a decent job of tracking vehicles, the video cuts out sometimes and the real time pictures are only while the vehicle is moving. It takes a little bit for pictures to start when truck first starts moving

단점:

The customer service is terrible they will never call you back they only want to e-mail you. Accounting constantly screws up the billing when you call they cannot give you reasons why, I was told by one of the accounting reps they are very small and only have 3 people working. I was told they are trying to create a customer service department but they are to small at this time. If you have a large fleet look elsewhere this is not a great option especially if you are looking for good customer service or product help.

Samsara 응답

3년 전

Thanks for bringing this to our attention Renee, we'll be sure to investigate and aim to get this resolved as soon as possible. Thank you for being a valued customer!

Bill
미국의 VP of Operations
운송/트럭/철도, 51~200 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Adaptive Product

5.0 4년 전

주석: Samsara has been great to work with. They have allowed us to stream line a few of our companies operations. They have also allowed us to increase our companies over all safety with real time tracking and driver coaching.

장점:

Samsara software is easy to use. It supplies us with full integration with our TMS. The efficiency and ease of use has allowed us to adapt our business in these challenging times.

단점:

The only 2 things I think are cons for this software does not utilize or give us the option to use military time. Also we would like to see a couple different options for video retrieval. I personally would like to see at least the ability to pull a 2 minute video or even up to a 5 minute video.

Charles
미국의 General Manager
정부 행정, 51~200 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Cutting Edge Fleet Safety and Monitoring System

5.0 4년 전

주석: The company has been extremely responsive throughout our business relationship with them. They have done programming to make the software fit our unique business needs. Overall, the experience has been fantastic.

장점:

The equipment was extremely easy to install, and functioned well from the start. Video image quality is outstanding (and can be used to identify license plate information of adverse vehicles in a wide range of light conditions. Software uses artificial intelligence to identify risky driving behaviors (including rolling stops, cell phone use, distracted driving or drowsiness). The most useful feature is instant notifications by email or text when an alarm is triggered. GPS location displays are great, and access to video clips is outstanding.

단점:

We have had very few issues with the software, and are very happy overall. We had some minor issues on some older vehicles connecting to internal multiplex data, but these were quickly resolved.