--- description: 검증된 사용 후기를 확인하고 Freshchat 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshchat 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [실시간 채팅 소프트웨어](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) # Freshchat Canonical: https://www.capterra.co.kr/software/158117/freshchat Page: 1 / 6\ 다음: [Next page](https://www.capterra.co.kr/software/158117/freshchat?page=2) > Freshchat은 여러 채널을 통해 고객과 대화하는 고객 참여 팀을 위해 구축된 현대적인 메시징 소프트웨어입니다. > > Verdict: Rated **4.1/5** by 125 users. Top-rated for **추천 가능성**. ----- ## Overview ### Freshchat은(는) 누가 사용하나요? Freshchat 대상 시장은 제품 사용자 수가 최대 50명에 달하는 고객 지원, SaaS 팀, 전자상거래 회사로 구성됩니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.1/5** | 125 리뷰 | | 사용 편의성 | 4.2/5 | Based on overall reviews | | 고객 지원 | 3.9/5 | Based on overall reviews | | 비용 대비 가치 | 4.0/5 | Based on overall reviews | | 특징 | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 추천 가능성) | ## 공급업체 정보 - **회사**: Freshworks - **Location**: San Mateo, 미국 - **Founded**: 2011 ## Commercial Context - **시작 가격**: ₹1,799.00 - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 네덜란드어, 독일어, 러시아어, 스웨덴어, 스페인어, 영어, 일본어, 중국어, 태국어, 튀르키예어, 포르투갈어, 폴란드어, 프랑스어, 한국어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 나이지리아, 남아프리카, 네덜란드, 네팔, 노르웨이 and 209 more ## 특징 - AI Copilot - AI/기계 학습 - Autoresponders - CRM - Third-Party Integrations - 경보/통지 - 고객 기록 - 고객 지원 - 고객 환경 관리 - 다중 언어 - 다중 채널 커뮤니케이션 - 대화 내용/대화 기록 - 맞춤형 브랜딩 - 모바일 액세스 - 보고 및 통계 - 보고/분석 - 사전 구성 봇 - 사전 채팅 - 상호 작용 추적 - 설문조사 및 피드백 - 실시간 소비자 대면 채팅 - 실시간 채팅 - 언어 감지 - 오프라인 양식 - 원격 지원 - 자동 라우팅 - 자동 응답 - 자연어 처리 - 전송/라우팅 - 증강 분석 - 지식 기반 관리 - 지오 타겟팅 - 채팅/메시징 - 챗봇 - 커뮤니케이션 관리 - 코드프리 개발 - 쿼리 제안 - 태스크 관리 - 협업 도구 - 활동 대시보드 ## Integrations (17 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... and 2 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) ## Category - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) ## 관련 범주 - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) - [고객 커뮤니케이션 관리 소프트웨어](https://www.capterra.co.kr/directory/31002/customer-communications-management/software) - [고객 참여 소프트웨어](https://www.capterra.co.kr/directory/30906/customer-engagement/software) - [고객 서비스 소프트웨어](https://www.capterra.co.kr/directory/22/customer-service/software) - [고객 지원 소프트웨어](https://www.capterra.co.kr/directory/32315/customer-support/software) ## 대안 1. [Slack](https://www.capterra.co.kr/software/135003/slack) — 4.7/5 (24118 reviews) 2. [LiveChat](https://www.capterra.co.kr/software/62194/livechat) — 4.6/5 (1724 reviews) 3. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Tidio](https://www.capterra.co.kr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3440 reviews) ## 리뷰 ### "Cheap and easy to use chat function for small organisations" — 3.0/5 > **Arjun** | *2023년 1월 22일* | 교육 관리 | Recommendation rating: 8.0/10 > > **장점**: It has a very basic but good AI chat bot, covers most of the operational needs > > **단점**: The software does not provide a ticketing system, though their is an AI layer query management requires a desk > > It's been fine. Customer support was poor ----- ### "A Omnichannel Tool which reduced TAT ani pettu" — 5.0/5 > **Manijith** | *2026년 5월 24일* | 반도체 | Recommendation rating: 10.0/10 > > **장점**: Freshchat is an easy-to-use communication and customer engagement tool with a smooth user experience. It offers great value for money with useful features available at an affordable price point. > > **단점**: While Freshchat works well for basic communication and support needs, one area of improvement would be the addition of more advanced features and capabilities to better support growing business requirements. ----- ### "13 Days Down. $100K+ Gone. 6,500 Customers Lost. Freshchat's Answer? $1,000" — 1.0/5 > **Mohd** | *2026년 5월 22일* | 리테일 | Recommendation rating: 0.0/10 > > **장점**: Before the incident, the multi-channel dashboard was practical. Managing WhatsApp, website chat, and social media from one place saved our team time. The interface was straightforward and onboarding agents was quick. Setup was relatively painless. Credit where it's due, when it worked, it worked fine. > > **단점**: In March 2026, Freshchat went completely dead for our account. Not slow, not buggy. Completely gone. 13 consecutive days with zero access to any channel. No WhatsApp, no live chat, no social messaging. Nothing. During those 13 days Freshworks gave us no recovery timeline, no backup plan, no interim solution. Near total silence for two weeks. We lost approximately 6,500 customer conversations permanently. Customers publicly called us scammers because we went silent on them for almost two weeks. Negative reviews flooded every platform we operate on across 6 GCC countries. After restoration, we spent two months asking for compensation. Their response was always "under internal discussion" and "awaiting management approval." The final offer after two months? $1,000. One thousand dollars for $100K+ in documented damages. A formal legal compensation demand has been sent to their headquarters. > > Catastrophic. We centralized all customer communication for our e-commerce operation across 6 countries on Freshchat. When it went down for 13 days, we had no fallback. 6,500 conversations lost forever. Brand reputation destroyed. Customers calling us scammers on public platforms. And Freshworks spent two months dodging accountability before offering $1,000. The product failure was devastating, but the way Freshworks handled it afterward was worse. No disaster recovery. No crisis management. No accountability. We are now migrating to a different provider and have sent a formal legal compensation demand. ----- ### "Cheif Executive Officer" — 5.0/5 > **Rithik** | *2026년 5월 9일* | 생명공학 | Recommendation rating: 9.0/10 > > **장점**: What I liked most about Freshchat is that it is simple and easy to use, with a great UI and very easy onboarding. Mainly, having multiple channels in one place makes it easier for the team to manage and pick conversations efficiently. The pricing is also quite affordable, and the integration with Freshdesk works really well. > > **단점**: What I liked least about Freshchat is the lack of advanced features and integrations compared to some competitors, and the AI capabilities still feel a bit limited. ----- ### "The Go-To Platform for Seamless Customer Chat" — 5.0/5 > **Srithika** | *2026년 5월 21일* | 정보 기술 및 서비스 | Recommendation rating: 10.0/10 > > **장점**: Freshchat is an excellent chat platform that is easy to customize according to business needs, offers multiple integrations, and simplifies customer communication workflows. Great affordable pricing. > > **단점**: While the platform offers useful AI capabilities, some features occasionally fall short of evolving industry standards, and customer support responsiveness can be inconsistent at times. ----- Page: 1 / 6\ 다음: [Next page](https://www.capterra.co.kr/software/158117/freshchat?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/158117/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data