--- description: 검증된 사용 후기를 확인하고 Tidio 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Tidio 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [고객 만족 소프트웨어](/directory/30541/customer-satisfaction/software) > [Tidio](/software/144040/tidio-chat) # Tidio Canonical: https://www.capterra.co.kr/software/144040/tidio-chat Page: 1 / 25\ 다음: [Next page](https://www.capterra.co.kr/software/144040/tidio-chat?page=2) > Tidio는 실시간 채팅 및 챗봇으로 뛰어난 고객 지원을 제공하고 매출을 일으킬 수 있게 해주는 고객 서비스 플랫폼입니다. > > Verdict: Rated **4.7/5** by 590 users. Top-rated for **추천 가능성**. ----- ## Overview ### Tidio은(는) 누가 사용하나요? Tidio는 모든 커뮤니케이션을 한 곳에서 관리하고 일부 대화를 자동화하길 원하는 중소기업을 위해 설계되고 구축되었습니다. 이 제품은 전 세계 30만 이상의 웹 사이트에서 사용되고 있습니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.7/5** | 590 리뷰 | | 사용 편의성 | 4.7/5 | Based on overall reviews | | 고객 지원 | 4.6/5 | Based on overall reviews | | 비용 대비 가치 | 4.5/5 | Based on overall reviews | | 특징 | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: Tidio - **Location**: London, 영국 - **Founded**: 2013 ## Commercial Context - **시작 가격**: US$0.00 - **Pricing model**: (Free version available) (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Linux(데스크톱), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 네덜란드어, 덴마크어, 독일어, 러시아어, 루마니아어, 스웨덴어, 스페인어, 아랍어, 영어, 이탈리아어, 일본어, 중국어, 중국어, 튀르키예어, 포르투갈어, 포르투갈어, 포르투갈어(유럽), 폴란드어, 프랑스어, 한국어, 히브리어, 힌디어 - **Available Countries**: 가나, 가봉, 가이아나, 감비아, 건지, 과들루프, 과테말라, 괌, 그레나다, 그리스, 그린란드, 기니, 기니비사우, 나미비아, 나우루, 남아프리카, 네덜란드, 네팔, 노르웨이, 노퍽섬 and 202 more ## 특징 - AI/기계 학습 - CRM - CSAT 설문 조사 구조 - NPS 설문 조사 구조 - Task Automation - 감정 분석 - 고객 기록 - 고객 데이터베이스 - 고객 지원 - 고객 환경 관리 - 다중 언어 - 다중 채널 데이터 수집 - 다중 채널 커뮤니케이션 - 대화 내용/대화 기록 - 대화 인텔리전스 - 데이터 가져오기/내보내기 - 데이터 보안 - 데이터 시각화 - 리드 관리 - 리드 선별 자격 - 맞춤형 브랜딩 - 맞춤형 양식 - 맞춤형 템플릿 - 모바일 액세스 - 문제 추적 - 불만 모니터링 - 사전 구성 봇 - 사전 채팅 - 상호 작용 추적 - 설문 조사/여론 조사 관리 - 설문조사 및 피드백 - 수신함 관리 - 시각 분석 - 실시간 소비자 대면 채팅 - 실시간 채팅 - 언어 감지 - 연락처 관리 - 우선순위 부여 - 이메일 관리 - 자동 라우팅 - 자동 응답 - 자연어 처리 - 전송/라우팅 - 지식 기반 관리 - 참여 추적 - 채팅/메시징 - 챗봇 - 판매 활동 관리 - 프로세스/워크플로 자동화 - 피드백 관리 ... and 29 more features ## Integrations (45 total) - Adobe Commerce - Agile CRM - BigCommerce - Brevo - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Insightly - Instagram ... and 30 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 24/7(실시간 담당자) - 채팅 ## Category - [고객 만족 소프트웨어](https://www.capterra.co.kr/directory/30541/customer-satisfaction/software) ## 관련 범주 - [고객 만족 소프트웨어](https://www.capterra.co.kr/directory/30541/customer-satisfaction/software) - [실시간 채팅 소프트웨어](https://www.capterra.co.kr/directory/30797/live-chat/software) - [영업 인력 자동화](https://www.capterra.co.kr/directory/12/sales-force-automation/software) - [인공 지능 소프트웨어](https://www.capterra.co.kr/directory/30938/artificial-intelligence/software) - [고객 지원 소프트웨어](https://www.capterra.co.kr/directory/32315/customer-support/software) ## 대안 1. [Slack](https://www.capterra.co.kr/software/135003/slack) — 4.7/5 (24103 reviews) 2. [LiveChat](https://www.capterra.co.kr/software/62194/livechat) — 4.6/5 (1723 reviews) 3. [LiveAgent](https://www.capterra.co.kr/software/102188/liveagent) — 4.7/5 (1781 reviews) 4. [Freshdesk](https://www.capterra.co.kr/software/124981/freshdesk) — 4.5/5 (3425 reviews) 5. [Intercom](https://www.capterra.co.kr/software/134347/intercom) — 4.5/5 (1133 reviews) ## 리뷰 ### "Powerful tool for sales and service" — 5.0/5 > **Guillermo** | *2025년 5월 26일* | 재생 에너지 및 환경 | Recommendation rating: 10.0/10 > > **장점**: Easy to use, simple to install, friendly app and interfase, the new Lyro works very well and the training is simple enough to get on production very fast, even while you are still training the agent to give more and better answers > > **단점**: Whish the trial period was a little longer, it takes a few days to get a handle of the configurations, not enough time to evaluate results in production > > The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed). Still working around the clock to test the configuration in my site ----- ### "Automation all in one place, For Marketing Guys, Who doesn't Know Code" — 5.0/5 > **CESAR ALBERTO** | *2025년 6월 30일* | 자동차 | Recommendation rating: 10.0/10 > > **장점**: What I liked the most of Tidio is it's Flexibility and intuitive website that allows you to automation all in one place, for example with an eassy flow I create, I automate, My whatsapp business, Instagram and Facebook's buisines, All in one place, The best part without knowing code > > **단점**: The lack of more automatization opcions in Whatsapp, Specially the lack of LYRO AI AGENT in whatsapp, because in Mexico most of my clients use Whatsapp more than the widget on the website, And for my buyer persona it's critical to have more automatation options in whatsapp both in Flows, like with the Integratio of LYRO IA AGENT on whatsapp. > > I really like, even though the details I mention before, for normal use, between basic and intermate automation, Tidio really make it very well specially in the simplicity, intuitive and easy to use without code, because for a marketing guy who doesn't know code, but want to automate it's social media, Tidio is the right tool to use. ----- ### "Lied to my face" — 1.0/5 > **Calvin** | *2025년 11월 4일* | 마케팅 및 광고 | Recommendation rating: 0.0/10 > > **장점**: Tidio’s chatbot system is easy to set up and very user-friendly. The interface is clean, and the templates make it simple to get started even if you’re new to automation or chatbots. It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised. From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking. I also liked that it has several features included without requiring a developer to get it running quickly. > > **단점**: Unfortunately, communication and support were a major disappointment. After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded. The product is solid, but the partner communication and support process were extremely poor. It’s frustrating to be invited to participate in a partnership program, make time for meetings, and then be completely ignored afterward. Good software loses its value when the people behind it don’t follow through on promises or maintain proper communication. That was the worst part of my experience. > > My overall experience with Tidio started off very positive — the product itself is well-designed, easy to install, and offers a range of features that can help small businesses save time through automation. The chatbot builder and integrations worked smoothly, and I initially felt confident recommending it to others. However, after joining the Tidio Partner Program, the experience shifted. I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team. The lack of communication and accountability left a bad impression. Good technology needs consistent, trustworthy human support behind it. I’ve since decided to move on, but I hope Tidio improves how they communicate with their partners and customers in the future. ----- ### "Useful chat tool for customer support" — 5.0/5 > **Roger** | *2026년 1월 18일* | 마케팅 및 광고 | Recommendation rating: 7.0/10 > > **장점**: I like how it combines message and email in one platform. The features are useful for customer communication and security feels solid. > > **단점**: There is a learning curve and some advanced features are only available in paid plans. It tooks quite a long time to understand it\! > > Overall my experience is good. It offers good value for money and works well for customer support and chat automation. ----- ### "The best solution to never miss a visitor in our virtual spaces" — 5.0/5 > **Grimault** | *2025년 6월 30일* | 인터넷 | Recommendation rating: 10.0/10 > > **장점**: The real-time visitor notification is incredibly valuable. As soon as someone enters our Atlantis virtual space, we get alerted and can jump in to welcome them live. The interface is smooth and user-friendly, and the free version already covers the essentials. It's perfect for enhancing customer experience in a 3D immersive environment. > > **단점**: The affiliate link management is tricky, especially since we install Tidio for all our clients. We would appreciate a more centralized dashboard or clearer tracking system for affiliate installations. > > Tidio has become a strategic tool in our 3D Atlantis environments. It keeps us connected to visitors, even when we're offline, offering a professional and human digital welcome. We recommend it to all our clients—it’s a powerful way to boost engagement and conversions. ----- Page: 1 / 25\ 다음: [Next page](https://www.capterra.co.kr/software/144040/tidio-chat?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/144040/tidio-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data