JIRA Service Management 사용 후기 및 리뷰

We track incoming work with Jira Service Management

주석: I prefer Jira Service Management because it is very similar to Jira software; If you are familiar with Jira software, you will have no problem using this one. Concise but effective.

장점:

First of all, Jira allows us to manage customer support requests in an organized way. They can be tailored to individual squads and relatively easily monitored. All relevant details can be stored in one location in a Jira request. Jira is an easy-to-use tool and request tracker for teams, with features including customizable dashboards, access permissions, and time/effort monitoring.

단점:

Inadequate translation of Jira Service Management into other languages is one of its biggest drawbacks, as it results in an unnatural hybrid between English and the selected language.

Jira can keep pace with any company!

주석: JSM will take your company's organization in projects and IT requests to a new level! We used to miss deadlines and small details that came back to bite us all the time. Since switching to JSM, those are few and far between!

장점:

JSM allows customization of workflows to match the needs of your organization. This helps tailor incident, request, and problem management processes. JSM also provides built-in automation, allowing repetitive tasks to be automated, saving time and reducing human error. The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes.

단점:

Customizing workflows, automating tasks, and configuring the system can be complex for beginners or teams without experience in Jira. It might require dedicated resources for setup and management. JSM can generate excessive notifications, which can be overwhelming for end-users if not properly configured.

Jira Service Management is great but pricey

주석: Jira is a great service management system that is highly customizable. It takes a while to get the hang of it. Would like it a bit more user-friendly but for everything it does, if price is not an issue, it is well worth it.

장점:

The customizations, automations and all of the integrations

단점:

Pricing, Support can be slow at times, Not very user-friendly when just starting out, Log information is very spread out

On Prem Jira

주석: Gets the job done, but often frustrating

장점:

Tracking tickets is pretty good. Email updates are reliable and configurable

단점:

Poor search functionality Most pages will not update when someone else changes something

Efficient but Complex: A Robust Tool for Event Service Management

주석: Overall, Jira Service Management is a powerful tool for organizing event service requests, offering strong customization and tracking, but it requires some learning to maximize its potential.

장점:

What I like most about Jira Service Management is its ability to streamline event service requests with customizable workflows, clear prioritization, and real-time status tracking.

단점:

What I liked least about Jira Service Management is its complexity for new users, which can make initial setup and navigation challenging without prior experience.

고려된 대안: monday.com

JIRA Service Management 전환 이유: Jira works with more departments than Monday - especially the product team.

Jira used by a system engineer

주석: Overall, JIRA Service Management is powerful and customizable, but has a complex setup, steep learning curve, and can be costly.

장점:

Seamless JIRA integration, customizable workflows, advanced automation, user-friendly interface, robust reporting, scalable, SLA management, and extensive third-party integrations.

단점:

Complex setup, expensive for small teams, slower with large data, steep learning curve, and overwhelming customization for non-tech users.

고려된 대안: MeisterTask, monday.com 및 Wrike

JIRA Service Management 전환 이유: Easy to use, cost effective and they gave discount plus many many more benefits

JIRA enhances your management!

주석: Overall it has been a great resource for our institution. With the seamless tools imbedded in the program, it has enhance our productively and user communication. Our team has had a great experience and new employees find it easy to learn!

장점:

This product helps our institution track ticket stats and helps us communicate with our customers efficiently.

단점:

The user interface could use a bit of a revamp. We also noticed that some workflow process could be added to track assets and maintain inventory.

Powerful ITSM Tool for Streamlining Service Requests and HR Ticketing

주석: Jira Service Management is a powerful and flexible tool for managing HR requests and streamlining service delivery

장점:

customizable workflows for hr processes and good centralized ticket management

단점:

Interface can feel a bit overwhelming and the pricing for advanced features is high.

Great tool for managing service tickets

장점:

User friendliness is great and its unified platform makes it easy for submitting any requests/tickets that can be categorized easily.

단점:

There have been occasional glitches that deleted my requests and tickets but not much issues other than that.

Great management tool

장점:

Jira is a very user friendly application. Its utilization for backend communication allows for efficient problem solving.

단점:

At first it seems overwhelming, but very easy for end user.

A fantastic ITSM offering

장점:

Cloud-based, extremely flexible, and a large marketplace of third-party applications and plug-ins allow for integration with and endless number of external applications.

단점:

Cost. Compared to the other Atlassian products this is on the much more expensive side as you require more-and-more agents.

Best tool to manage requests and incidents

주석: i am using Jira Service Management tool to manage requests and incidents. Jira Service Management tool automates manual tasks and streamlines workflows.

장점:

Jira Service Management tool really help IT teams, customer service teams to manage requests, incidents, problems, changes. It provides customer portal to submit requests and track status.

단점:

Pricing is a bit concern for businesses with limited budgets. Many of the advanced features (such as automation and asset management) require paid plans also limited support for mobile version.

JIRA keeps us on track

주석: Overall, very happy with what we get from the JIRA platform. It's fast & intuitive to keep our teams aligned.

장점:

I love using JIRA as a PM tool. It makes our ability to communicate laterally in the org much more streamlined.

단점:

This may be more of an internal "how we implement" the tool, but crossing into other depts boards or tickets is a hassle since even viewing requires an access approval.

Multifunctional tool but too complicated

주석: Serves the purpose but its not great UX.

장점:

Lot of functions so we are able to customize it for our needs

단점:

UX, complicated setup and plugins which doesnt work as expected

JIRA Service Management Review

주석: Overall, usage of this tool helps a lot for task managment.

장점:

What I like the most about Jira is the management of tasks. You can monitor real-time the tasks assigned to you and work on them.

단점:

When you have lots of tasks it can be overwhelming to look but priority system can help manage and organize the tasks that was created.

Good customer-facing project management tool

장점:

Helps keep requests organized Customizable SLAs Satisfaction Surveys

단점:

Not as many tools like prioritization or a dashboard for stakeholders For people to see internal comments, they need to be an agent and an agent is a paid user

Reliable Ticket Management Solution

주석: JIRA Service provides the right communication, and it develops appropriate conversations for companies.

장점:

The program helps develop the right communication procedures, and this helps in ticket management

단점:

JIRA Service gives the right communication, and nothing that limits its efficiency.

A wow experience with Jira Service Management

주석: It is a wow experience and task made easy.

장점:

Jira Service management tool gives a 360 view of the ticket life cycle. I like the fact that you pick a ticket and find all related tickets or related dependency services being affected by the incidence raised. There is also an easy to find knowledge from it knowledge management repository when resolving an incidence or request.

단점:

I am yet to discover what I least like about it

A Powerful Software for Efficient Software Development Management

주석: JIRA is a highly powerful software that excels in managing software development projects. With its robust features and functionalities, it offers a comprehensive solution for teams to track and organize their work. However, it can be overwhelming for users due to the extensive customization options available, which may lead to a learning curve and occasional complexity

장점:

- Powerful project tracking: it provides an extensive range of tools and features to effectively manage software development projects, including issue tracking, task assignment, and progress monitoring.- Customizability: The software allows for extensive customization, enabling teams to adapt it to their specific workflows and requirements.- Integration capabilities: it seamlessly integrates with various development tools and platforms, facilitating collaboration and enhancing productivity.- Reporting and analytics: it offers robust reporting and analytics features, providing valuable insights into team performance, project progress, and issue resolution.

단점:

- Steep learning curve: Due to its vast customization options, JIRA can be initially overwhelming for new users, requiring time and effort to fully grasp its functionalities.- Complexity: The extensive features and configurations available in JIRA can sometimes make the software feel cumbersome, especially for smaller, less complex projects.

JIra is a must for Software Development

장점:

It helps us to organise and better understand the current progress.

단점:

It should support github comments and it would be nice if could integrate github such that task could change progress based on github commits

Jira is the heartbeat of our company

주석: Overall, Jira has made our lives more manageable in terms of tickets/issues/projects management.

장점:

Organises unlike any other management tools for all our needs. A very flexible tool and the ease of integrations with other apps via API is much appreciated.

단점:

A little bit steep learning curve, but definitely doable after a bit of Jira training/course.

An easy to adopt Service Management platform from a trusted company.

주석: Rollout was pretty easy. We already used Jira for Agile Project Management, so the interface was familiar.

장점:

It was easy to configure and use. Managing the tickets is straight forward and intuitive. The UI was well thought out.

단점:

There isn’t a comprehensive user community or help documentation compared to products that have been in the industry longer.

JIRA Service Management has simplified our ticket management and improved team communication.

장점:

The customizable workflows and easy integration with other systems are huge benefits.

단점:

The user interface can be overwhelming for new users, and the learning curve is a bit steep.

JIRA Service Management is a complete lifesaver for managing IT service requests and incidents.

장점:

The customizable workflows and powerful search functionality make it a must-have for IT teams.

단점:

The learning curve can be a bit steep for new users, and the interface could use some modernization.

Nice Dashboard and sprints management

장점:

The possibility to create a Dashboard to manage your task and perform the specific Sprints for each ativity

단점:

The lack of possibility to integrate with sharepoint domain.