Intercom 사용 후기 및 리뷰

Intercom is a great support system tool

주석: Quickly and simply, I can access the Macros and write/update the articles in the assistance center. Streamlining the process of submitting tickets to the correct division for handling user concerns. It's a time saver for all teams because they can deal with it themselves.

장점:

Streamlining the process of submitting and responding to tickets, and developing automated tools to streamline and simplify our daily lives. I appreciate how simple it is to locate articles and macros to distribute to my clientele. The addition of emoticons and gifs to the discourse is a nice touch, as well.

단점:

Previous software allowed us to see the customer's input before he sent it. This allowed us to quickly respond to his query by reading it as he was writing it. If only I could keep seeing it.

Intercom for Startups is Awesome

장점:

We were fortunate to be accepted into the Startups program so we are receiving a great discount to leverage all the product has to offer. We originally found Intercom for live chat but it offers so many features that we implemented. We love the tooltips and pop-ups. We love the ability to trigger the chat box when certain events occur. There are so many features that we haven’t had a chance to implement them all, each one that we use had helped our users have a better experience on our platform.

단점:

Get started was a little difficult and I have had to reach out to Support on a pretty regular basis because I cannot find the answer to my questions in their support center. Their support team is awesome but it can take a day or two to hear from them which is frustrating when you need to get something released quickly.

Great for customer communication

장점:

Live chat is great with automated messages. Easy to add onto our websites. Its fast and reliable and allows our team to provide real time support.

단점:

Its on the expensive side and it can be more transparent, but it does seems worth it for the price.

Great product if you don't mind the pay per hit pricing structure.

주석: Support was very responsive and helpful. The platform itself was great. Unfortunately it just didn't make sense to continue paying a premium for a platform that was so challenging to actually deploy (specifically communication features) due to the pricing structure.

장점:

Great design and easy to use editor in their article creation feature.

단점:

Pricing structure is very challenging to understand. You were charged extra based on the communication feature used, in some cases based on "all users", and in other cases based on "logged in users". Basically "per hit", but they had two different definitions of what constituted a "hit". Also, they have 3 different "products" of features that are packaged together. In some cases we were permitted to do a "light" version of a package and only get the specific features we wanted while another very desirable feature was packaged into a "product" we didn't need so it became cost prohibitive to add that feature.

Tools are great, but not level of support is very poor

주석: The features are great, and show to be very powerful. The problem is that Intercom is not interested in providing customer service, so you will only get as far as their knowledge base and what their AI agent can offer. Should there be a technical error, and questions outside the articles available, you are on your own.

장점:

Fin AI agent is a powerful feature that has saved us a lot of time in reference to support.

단점:

Customer service is terrible, and there is no interest in providing live support.

Great live chat and marketing tool

주석: Intercom is vital for our sales and customer service teams, we use it to communicate with our customers in real time and through email campaigns.

장점:

It is easy to use, and honestly one of the best tools out there. Intercom has a ton of features that go from a simple chat bubble to interact with your users, to email marketing tools and AI bots. They have a ton of integrations with other services.

단점:

Many features can be found behind a paywall and their tiers of service and bundles are not very clear.

Modern customer support platform with strong AI capabilities

장점:

Easy, intuitive UX. Strong AI capabilities.

단점:

Analytics and reporting can be a bit tricky to navigate.

All in one support tool that can grow with you from early stage startup to established organisation

주석: Very positive and I would recommend Intercom to any early stage startup to apply for the Startup programme in order to get A LOT of functionality and bang for your buck. We have used Intercom from when it was just 2 [sensitive content hidden] to now a company of 50+ people, you don't need to waste time looking for another tool as it can grow with you.

장점:

The conversation routing bot was extremely easy to set-up and empowered us to streamline and automate our customer service and support processes. Furthermore, the ability to add-on features and functionality, such as WhatsApp integrate, was great to allow us to customize what we needed for our business.

단점:

Without the startup programme the pricing is quite aggressive with a basic package starting from $74 / month. Therefore, you really need to invest some time to set-up Intercom to add as much value as possible because it is pricey vs alternatives.

My pleasant experience with Intercom

주석: Intercom has completely changed how we interact with our customers. The live chat feature is a game-changer, and the automated bots save us so much time by handling common questions and qualifying leads. The ability to segment and personalize messages based on user behavior has made our marketing much more effective. It took a bit to set up, but once running, it’s incredibly efficient. The knowledge base has also reduced our support workload. While it’s not the cheapest option, the value it adds to customer engagement and sales conversions makes it worth the investment.

장점:

What I like most about Intercom is its ability to combine multiple customer service, marketing and sales tools into one platform, making direct and efficient communication with users easier. Especially the Intelligent Live Chat.

단점:

Intercom is great for mid-sized and larger businesses, but its approach and pricing structure aren't as well suited to startups or small businesses that don't have a dedicated support or sales team. It's also too complex for businesses with simpler needs. It's priced per user or per interaction, so as your customer base grows, so do the costs very significantly.

Intercom is the real Ai conversational bot

주석: Intercom is amazing. I rate it up there with Drift but better.

장점:

Amazing tech and very comprehensive platform.

단점:

Can get a bit technical with the new Ai features.

Top of the line customer support solution with lots of features.

장점:

Intercom is super easy to use and doesn't require a lot of training of end users. I like that we can add it to directly to our website so that it's easily accessible by our customers. We also heavily utilize their proactive support features to alert customers to new features and updates, which is very handy. We also use their survey feature and like that it's easy for our customers to answer. Their chat feature is good and we like the automation that you can program to triage customer issues.

단점:

I wish the ticketing feature was better so that we could more easily communicate tickets to engineering that need additional work and support and tag them to multiple customers. The Jira integration doesn't give enough visibility into what's happening in Jira as well. The reports from surveys also aren't the best/a little difficult to use. It's hard to sometimes see how the feedback we receive on questions corresponds with the score.

Intercom Review

주석: I am very satisfied in using intercom especialy in communicating with my customers

장점:

It is not buggy and the user interface is not complicated

단점:

Application linked to it is very limited to none

A Formidable and Iconic Customer Service Software.

주석: Intercom delivers great and remarkable customer experience.

장점:

It helps to provide exceptional customer support and services effortlessly.It provides quick and instant responses to customers enquiries thus keeping our customers happy always.It is simple to engage with our customers seamlessly using Intercom.

단점:

So far so good,as I haven't experienced any flaws with Intercom.

A pricey but extremely competent choice of chat

주석: Very well! everything from sales calls, onboarding, setup and support have worked very well.

장점:

Integration was easy with webhooks easy accessible. It is also very easy to customize chatflows with many different response options, making it a breeze to set up multiple scenarios. I do also enjoy the customization possible to for example have different chat prompts depending on the webpage a visitor goes to. On the other hand this is sometimes a bit overwhelming - I want to explore more and a customer success manager would be nice to have for this.

단점:

The price. Honestly, it seems like they try to raise and raise to squeeze a lot of money out of small businesses. Also, their pricing model is pretty difficult to understand, so be aware of all the choices you make during your sales call/order.

Decent software for Customer engagment

장점:

The biggest advantage of Intercom is its wide range of options. With Intercom, you can set up bulk messaging, respond to incoming messages, and create tooltips or product tours. It is a software that meets most of our business needs.

단점:

Most of the functions seem to be minimal viable products (MVPs) rather than full-fledged features. Specifically, the customer engagement options are either limited or not functioning properly. Additionally, the UI lacks coherence, for instance, the dark mode is only available in the inbox and not in other sections. This inconsistency can be quite frustrating.

an excellent tool for streamlining product onboarding and simplifying the adoption process.

주석: With Intercom we can onboarding experience and begin crafting new workflows that precisely target the right audience, making it extremely valuable.

장점:

Intercom provides a user-friendly onboarding solution that offers flexibility in promoting our products. It allows us to easily create and test flows, utilize segmentation, and make use of templates for targeting specific landing pages. Setting up flows is straightforward, and Intercom continually evolves to be even more helpful in delivering the right messages for creating additional flows, resulting in a positive user experience.

단점:

nothing really that I dislike, where Intercom offers a professional service ensuring that everything is done the correct way.

Good luck getting support

주석: We were sold all the bells and whistles, but there was no onboarding help or assistance. They give you the manual and wish you luck.

장점:

Intercom chat works as it is supposed to. We are only using the chat function and have not tried any of the other bells and whistles.

단점:

Good luck getting live support. If you do get support, they will just forward you articles.

Great all in one

장점:

Intercom has a wealth of features meaning its a one stop shop for businesses.

단점:

Unfortunately you can easily get locked in due to how many features sit under one roof. Making it easy for Intercom to up prices.There may be individual services superior to some intercom features. But none of them do an all in one package like intercom do

A great communication platform

주석: It has elevated our customer communication strategy to new heights. The platform's versatility, combined with its powerful features, has made it an indispensable tool for our team. The positive impact on customer satisfaction and engagement has justified the investment.

장점:

The live chat functionality is remarkably user-friendly, enabling us to interact with our customers instantly and respond promptly to their inquiries. The automated messaging system has revolutionized how we engage with customers, greatly enhancing our ability to retain them. Its seamless integration with our CRM and various tools positions it as a central hub for all our customer communication needs.

단점:

The cost for small businesses can be relatively high. Certain advanced features may come with additional expenses, so selecting a plan that matches your requirements and budget is crucial. Moreover, new users may encounter a steep learning curve.

Best CRM for Startups and Small company !

주석: Intercom helped us to embrace the *fear* of customer interaction and how it's important to communicate and interact with your community. It took us some time to understand and embrace it but after practicing and using their tools, it gave us the opportunity to learn more about our members.

장점:

Intercom have helps us so much to embrace our members and have an active relationship with them.One of the things that is very helpful is its user-friendly interface. The platform is easy to navigate, and it has a clean and organized layout that makes it simple to find what you need.The chat feature is intuitive and easy to use. It has allowed us to be quick and efficient with our communication when our customers are struggling with our services.Lastly but not least, the integrations are super important, so I do appreciate that it has a variety and range of important software app like Slack, Sendgrid, Gmail and social media because it helps us to keep the communication and interaction in one place !!

단점:

I think the only thing that was hard to adapt on, it's the price. We had a super amazing one year trial as a startup but, if you're still struggling and you loose your startup perk. It can hurts on the pocket if you start to pay the real price. So, we had to keep our service on the minimal settings to avoid paying a price that is still yet difficult for us to pay.

chat with employer

장점:

ease of use. Most Healthcare staffing apps use it

단점:

sometimes doesn't load in app. that's all

Overpriced for common features

주석: Starting was great, but we realized that their target customers are large corporations who can afford the hefty fees.

장점:

The platform is dependable and fast to use.

단점:

Features are gated in a way that means you can't make a gradual increase as your customer base grows. Basic functionality is very expensive and we just can't justify the amount when there are other tools on the market with better functionality at over half the cost.

A Workhorse

주석: It's the workhorse i was looking for in my department.

장점:

Easy to deploy in your platform and start working on it.

단점:

It could have better metrics for your analysis.

A great chat tool but expensive for startups

장점:

UI/UX of Intercom is greatly down and can be seen as an inspiration to a lot of its competitors. Once the settings is up, Intercom generally handles all of the chats and leads seamlessly

단점:

If you are a small customer, customer support is not really there for you. Fixes and patches takes some time. Plus it's fairly expensive.

Review of Intercom

장점:

It has a various features which makes easy to customer support. It is a user friendly software and easy to use for beginner.

단점:

A bit high price for the small business.