기업의 더 효율적인 소프트웨어
선택을 위한 17년 지원 경험

Pipedrive 사용 후기 및 리뷰

4.5 (3,024)

Pipedrive 정보

Pipedrive는 거래 성공을 유도하는 활동에 집중할 수 있게 해주는 구현하기 쉬운 CRM 소프트웨어 도구입니다.

Pipedrive 자세히 알아보기

장점:

Neatly organized and friendly application. The most liked feature is the chat support team.

단점:

The only thing that is kinda confusing especially to non-technical person is on integrating with third-party tools. Most of it needs to be connected with Zapier which is again another subscription.

Pipedrive 등급

평균 점수

사용 편의성
4.5
고객 서비스 소프트웨어
4.4
특징
4.3
비용 대비 가치
4.4

추천 가능성

8.6/10

Pipedrive은(는) Capterra에서 3,024개의 사용자 리뷰를 기준으로 별 5개 중 평균 4.5점을 받았습니다.

Pipedrive을(를) 사용해 본 적이 있나요?

귀하의 사용 경험을 다른 소프트웨어 구매자에게 알려주세요.

리뷰 필터(3,024)

Igor
Igor
캐나다의 Sales Manager
검증된 LinkedIn 사용자
부동산, 11~50 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Great Starter CRM for New Users

5.0 7개월 전

장점:

Very easy to enter new contacts into the system, or to do a bulk import. Very Easy to search for contacts via the search query, including custom fields. You can select multiple contacts at the same time and edit their information in a multiselect format. Very easy to create custom columns that will enable you to organise the information that you need.

단점:

Not the best with organising tasks automatically or checking for overlapping tasks.They do not have a lead generation tool in the form of a lead capture technology or widget.Does not have an email marketing integration like more modern Real Estate CRM's

Pipedrive 응답

6개월 전

Igor, we truly appreciate your comments! Thank you

Jonathan
프랑스의 CEO
교육 관리, 2~10 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Solid CRM tool well-integrated with the apps ecosystem

5.0 4개월 전

주석: First time using Pipedrive, after years of experience using Salesforce and Hubspot, and I really enjoy the user-centered experience. The tool has allowed us to build powerful sales automation (Activecampaign, Zapier, Calendly, Clickfunnels, etc) to empower our team to focus on closing more deals.

장점:

Very intuitive CRM, with solid integrations with other apps through Zapier.

단점:

The licence is not cheap and it was difficult to migrate data seamlessly from one pipedrive account to another.

Pipedrive 응답

지난달

Thank you for your feedback!

익명 리뷰어
물류 및 공급망, 51~200 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Pipedrive review

5.0 지난달 신규

주석: Pipedrive has streamlined our sales process with its visual pipeline, making deal tracking easy. The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly. With insightful reports and a functional mobile app, Pipedrive is a user-friendly CRM that significantly boosts our productivity.

장점:

Pipedrive is user-friendly and keeps your sales process organized. Its interface is clean, straightforward, and easy to navigate. The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting.

단점:

The complex sequence, advanced automation workflows, and detailed customer segmentation features are missing.

Pipedrive 응답

3일 전

Hello, Thank you for your review! We’re glad to hear that Pipedrive has helped streamline your sales process and boosted productivity. We appreciate your feedback on advanced automation and segmentation features, and we’ll consider them for future improvements. We deeply appreciate your support and look forward to making Pipedrive even better for you in the future. Best regards, Pipedrive Team

Andrew
오스트레일리아의 Founder
컴퓨터 소프트웨어, 2~10 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Look elsewhere

3.0 4주 전 신규

주석: Overall the system is great, however the support is not.

장점:

The user interface is simple and easy to understand. Mobile app is also handy.

단점:

Their customer support is garbage. You need to pay for higher levels to even access it and when you do it's still terrible.

Pipedrive 응답

3일 전

Hello, Andrew, Thank you for taking the time to share your experience! We're happy to hear that you find the user interface friendly and the mobile app useful. However, we deeply apologize for the frustrations you've experienced with our customer support. Your feedback is valuable, and we’ll be sure to review how we can improve our support services at all levels. Kind regards, Pipedrive Team

Jay
미국의 Strategy and Innovation
병원 및 의료, 201~500 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

The Worst CRM You'll EVER Use - Avoid Pipedrive At All Costs

1.0 3개월 전

주석: Don't be a sucker and use it... I emailed the [sensitive content hidden] and you should as well. [sensitive content hidden]

장점:

If you're looking for a CRM that requires you to REFRESH the page after VIRTUALLY EVERY ACTION, you've found the right CRM! TRY reaching them on live chat... yeah, you'll wait at least 90 mins. AVOID these people at all costs - a complete rip off.

단점:

Nothing. Poorly designed without the ability to customize default fields.

Pipedrive 응답

지난달

Thank you for your feedback.

Trae
미국의 Coach
건강, 웰빙 및 피트니스, 51~200 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Fitness and pipedrive

5.0 3개월 전

주석: Pipedrive creates a efficient, intuitive, and smart hub to manage clients

장점:

Quick and efficient sorting for current and prospect clients

단점:

Duplication clients are not automatically marked, which in the fitness industry would save loads of time

Pipedrive 응답

지난달

Thank you for your feedback!

Kevin
오스트레일리아의 Sales Manager
의료 기기, 1,001~5,000 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Pipedrive Review

4.0 2주 전 신규

장점:

Pipedrive is ace for managing our sales pipeline. It's really intuitive, which is great for onboarding new sales reps. I haven't had any dramas with tracking deals and keeping everything organized. The reporting features are pretty good too.

단점:

To be honest, it's not as feature-rich as some other CRM systems I've used. It could do with some extra marketing automation tools. Also, the mobile app could be a bit better. But that's about it.

Pipedrive 응답

3일 전

Hello, Kevin, Thank you for your feedback! We’re glad Pipedrive has been helpful for managing your sales pipeline and easy to onboard new reps. We appreciate your suggestions on marketing automation and the mobile app, and we’ll keep them in mind for future updates. If you have any further thoughts or need assistance, please don’t hesitate to reach out to our Support. Best regards, Pipedrive Team

Karl
에스토니아의 Member of the board
건축 및 설계, 2~10 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Great software with questionable pricing schemes

4.0 지난달 신규

주석: Did not use it due to the pricing scheme that they have in use. Did opt for a cheaper option.

장점:

Easy to use and many possibilities, similarly the UX is good and many additions.

단점:

I think their pricing packages are quite plain stupid. I used Pipedrive before in a large organization and now we have a small start-up with what I wanted to get Pipedrive going. For me it was OK to start with the basic 14 EUR package. However, then I realised that it does not have basic outlook integration and only the next package has it that is 34 EUR per month. That is too much when I am a basic user and just need a basic integration function and lead table.

Pipedrive 응답

지난달

Thank you for your feedback!

Brittany
오스트레일리아의 Marketing Assistant
부동산, 1,001~5,000 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Pipedrive, your go to…

4.0 지난달 신규

주석: As a marketing enthusiast and collaborator, I reckon Pipedrive is tops for managing leads within my team. Keen to see how this tool evolves as AI takes over the workspace, ay.

장점:

This is my go-to lead management tool, mate! Love the visual pipeline design of the program, it's a beaut.

단점:

Well, except maybe it could have a few more customization options.

Pipedrive 응답

3일 전

Hello, Brittany, Thanks for the great review. We’re glad you love the visual pipeline and that Pipedrive is working well for managing leads. We appreciate your suggestion on customization options and will keep it in mind. Stay tuned for our updates, because AI is definitely on our radar! Best regards, Pipedrive Team

Chisimdi
나이지리아의 Sales Development Representative
마케팅 및 광고, 51~200 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Pipedrive Review

4.0 2개월 전 신규

주석: Overall, having readily available information, for the sales team allows quick access to deals in seconds, making the process more efficient and effective.

장점:

Easy accessibility to information, seamless integrations, and helpful reminders.

단점:

one major drawback for me is the limited customization

Pipedrive 응답

지난달

Thank you for your feedback!

Janelle
영국의 Customer Relations Manager
건설, 51~200 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Pipedrive's the foundation of our customer relations efforts

5.0 작년

주석: Pipedrive has been a great addition to our sales & CRM efforts. With it, we have a system where we can easily follow everything with each prospect and customer, we can create good looking reports from our CRM data, and we've saved a ton of working hours thanks to the automated workflows. All in all, I think it's a must for any growing sales operation.

장점:

The best thing by far is the automated emails. We have workflows that trigger an email within 10 minutes of an action taking place. Without it, I'd have to constantly check my inbox. It's saves us a lot of time for more outreach and prospecting.

단점:

The setup was pretty gruelling for us. The property and workflow setups in particular took longer than we'd anticipated.

Jennifer
Jennifer
미국의 Human Resources Generalist
검증된 LinkedIn 사용자
병원 및 의료, 10,000+ 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

The Best CRM for Newcomers is Pipedrive

4.0 작년

주석: Pipedrive is a solid foundational platform, and if you need more advanced features, a more expensive plan or the marketplace should have what you're looking for. Nonetheless, the user experience (UX) might use some work. As your business grows, you may want to look into different options that give a more seamless user experience and additional integration features.

장점:

Pipedrive is an easy-to-use platform that can help a small business kick off its sales and support operations. Many useful apps can be added to its functionality through its app store.

단점:

There are a few compatibility issues that make using the system less than ideal. In particular, the OpenPhone phone integration was completely ineffective, and its setup process was quite cumbersome. There is a lack of comprehensive support documentation.

Alex
미국의 Business Development Manager and Senior Marketing Strategist
마케팅 및 광고, 11~50 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Solid Entry for CRM Market

4.0 3개월 전

주석: Pipedrive has been a staple for our Business Development Team as we've expanded rapidly over the last few years. As we've built it out for our team's workflows, we've created a solid systems for maintaining prospect records and increasing efficiency of our team.

장점:

The ease of use for a user new to a CRM has been great for our growing team. The ability to have people share prospects and notes with each other has helped our team learn from one another as well.

단점:

Some of the integrations with external software can be a bit clunky. We've run a few zapier integrations and direct api integrations with other tools in our tech stack to build up our experience on the platform.

Pipedrive 응답

지난달

Thank you for your feedback!

Meelis
에스토니아의 IT support
정보 기술 및 서비스, 자영업
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

PipeDrive makes tracking sales easy

5.0 6개월 전

장점:

Sales people are not usually tech people, but PipeDrive makes tracking and following your sales easy. In addition PipeDrive has its own marketplace that allows you to install wide range of different applications to your PipeDrive to make the tracking and follow ups even better.

단점:

At first its quite difficult to set everything up, but once everything is already up and running then you are in clear waters and can enjoy smooth sailing.

Pipedrive 응답

6개월 전

Meelis, we are very grateful for your kind words. Thanks for sharing your insights!

Ravi
인도의 Sr. Manager- Demand Generation
리테일, 201~500 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Best CRM to optimize Sales processes

5.0 3개월 전

주석: My experience with Pipedrive has been good overall. Our company decided to implement this platform to manage all the information related to clients and business and it has successfully met all our needs.

장점:

I really love the Pipedrive's UX. It's extremely intuitive and easy to use.

단점:

The main one in my opinion is that I can't have as much freedom to manipulate data in the dashboard section.

Pipedrive 응답

지난달

Thank you for your feedback!

Fanne
캐나다의 CEO and Publishing Editor
게시, 자영업
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

My experience with Pipedrive

5.0 3개월 전

장점:

It has helped us solve the problem of disorganized sales processes by providing clear and structured way to manage our deals and leads. Also it has improved customer relationship management.

단점:

It is easy to navigate and user friendly nothing that i dislike towards it.

Pipedrive 응답

지난달

Thank you for your feedback!

Nathan
영국의 Marketing Manager
금융 서비스, 201~500 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

It's good, but it needs work

4.0 6개월 전

주석: Neutral, there's some really good functionality and additional extensions you can bolt on. They're also not as pushy as Hubspot. But not having a phone number to call when the system goes down is bad.

장점:

Reporting functionality seems better than HubSpot.

단점:

Support when they're having server issues, which is all too often.

Pipedrive 응답

6개월 전

Nathan, thank you very much for your feedback! We will make sure to forward it to our dedicated teams.

Divine
영국의 Graphics Designer
부동산, 11~50 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Improve your sales with Pipedrive

5.0 3개월 전

주석: It enables transparent sales pipeline view board.It also have appealing user interface.

장점:

I love how Pipedrive helps to create sales funnel from scratch.

단점:

I don’t have anything that i don’t like about this product.

Pipedrive 응답

지난달

Thank you for your feedback!

검증된 리뷰어
검증된 LinkedIn 사용자
리테일, 5,001~10,000 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Great for Lead Management

5.0 6개월 전

주석: Although it's a new player in the area, it delivers good results.

장점:

The quality of the leads we are getting from this tool is second to none.

단점:

I do preferred the old version of the app because it was considerably cheaper.

Pipedrive 응답

6개월 전

Thank you for your feedback!

Clara
영국의 Director
자동차, 2~10 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Great and versatile

5.0 3개월 전

주석: Decent tool and easy to use. Works for various sizes of business I would say.

장점:

Easy to use. Also simple to merge and remove duplicates.

단점:

You have to upgrade for some features, not always clear.

Pipedrive 응답

지난달

Thank you for your feedback!

Mark
미국의 Owner
회계, 2~10 직원
소프트웨어 사용 목적: 무료 체험판
리뷰어 출처

Waste of time on a trial

3.0 11개월 전

주석: Very negative. Was misled by their support claims and was never able to actually talk to a person after repeated attempts. Will be looking for another software.

장점:

Couldn't find a single pro to this software after using it for a couple hours.

단점:

Signed up for a trial as I was interested in switching away from Hubspot. However when I signed up for a trial I was hoping to speak with someone over live chat to answer a few questions. They promote the live chat throughout their site, however their live chat is completely fake. It's just a looping answer tree with an AI bot that does not allow you to speak to a real person. Spent 20 minutes trying different answers to see if I could actually speak with someone to answer my questions and had no luck. Through this annoying AI bot I also tried to schedule a demo and was told I did not qualify for a demo. Lol, someone on a free trial who is interested in switching from a competitor doesn't qualify for a demo call? What a joke. I have no interest in using a software that provides zero real time human support and lies that they do when it's just some annoying chat bot that can't answer a question.

Pipedrive 응답

8개월 전

Mark, thank you for your feedback. We are sorry to hear you had this experience with our Support Team, this is not what we expect at all when in contact with our Experts. We will forward this case internally for verification. Although we could not identify your contact with our team so we could investigate further, we would like to reassure you that our Support Team is here to help you 24/7 and we will be more than happy to help with any questions you might have.

Elliot
일본의 General Manager
컴퓨터 소프트웨어, 2~10 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Pipedrive - A Valuable Sales Tool with Room for Technical Improvement

5.0 작년

주석: Pipedrive has been a significant asset for our sales team, providing us with essential tools for managing our sales processes. However, there are areas where this platform could use some technical improvements. Pipedrive is a valuable sales management tool with a user-friendly interface and useful features. However, the platform's technical stability and performance could use some attention, especially when it comes to minimizing downtime.

장점:

Pipedrive's interface is user-friendly and easy to navigate. The visual sales pipeline view simplifies deal tracking and management, making it accessible to both new and experienced team members. The email integration is incredibly useful, enabling us to track and sync our communications with specific deals, ensuring nothing gets overlooked.

단점:

Pipedrive falls short in terms of technical stability. We've encountered occasional hiccups and downtime, which can be frustrating when working on critical tasks. These technical issues have led to interruptions in our workflow, and while they are not frequent, they do have an impact when they occur.

Jennifer
Jennifer
미국의 Owner
검증된 LinkedIn 사용자
게시, 2~10 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

At a Glance

5.0 작년

장점:

I like that everything I need to know is right there on one screen.

단점:

What I liked least was not being able to figure out how to use automation tools with it (and that's probably 100% my fault).

Joel
미국의 Program Manager
환경 서비스, 201~500 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

The best CRM software

5.0 10개월 전

주석: I like the automation in lead generation thus translating to increased sales.

장점:

It simplifies complex sales tasks thus saving us a lot. It also helps us massively on lead generation and follow up.

단점:

I like everything about the software. I have not yet experienced any shortcomings with the software.

Jen
미국의 Sales
홍보 및 커뮤니케이션, 11~50 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Keeps me on track

4.0 8개월 전

주석: Overall good, easy to use and keeps me on track with a lot of clients.

장점:

Daily tracking and reminders keep me up to speed

단점:

Reports and set up can be confusing and difficult.

Pipedrive 응답

6개월 전

Jen, thank you for your feedback!