기업의 더 효율적인 소프트웨어
선택을 위한 18년 지원 경험
ZENOTI 정보
2만 개 이상의 기업이 신뢰하는 미용, 웰빙 및 피트니스 브랜드를 위한 올인원 소프트웨어 솔루션 Zenoti와 함께 성장하세요.
Support and troubleshooting is quick. Mailer on regular updates, testimonials and industry best practices.
3 Months of setting up software. When I asked for them to cancel, there is no one to talk too.
리뷰 필터(1,200)
Wonderful Support
주석:
The Zenoti team does wonderful work. A special shoutout to [sensitive content hidden], our Senior Enterprise Product Specialist, [sensitive content hidden], our Senior Enterprise Project Manager,[sensitive content hidden], and [sensitive content hidden] on the Senior Enterprise Implementation Team, [sensitive content hidden], Technical Project Manager, and [sensitive content hidden]. Senior Enterprise Trainer. These team members have been so attentive and treat every step of the way with urgency!
Our team sees the dedication that the Zenoti staff have when working with any company. The attention to detail, resources provided, and outlines given to assist in our conversion process have exceeded my expectations! [sensitive content hidden] dedicated days and nights to reach timeline goals for our team.
If I could rate higher I would. Their team deserves all the kudos. Thank you so much for all you have done for us and continue to do, as we speak!!!
장점:
It's a centralized system to chart, book appointments, manage clients and leads, take payment, and review any data pertinent to the operations.
단점:
No cons for me to provide on the Zenoti system. As we continue to use and get to know the system, there may be opportunities of improvement, but all expectations have been superseded.
Sauna and Plunge KC
주석: Our overall experience has been 12/10. [sensitive content hidden] and his team were so helpful along the way. They scheduled meetings as frequently as we wanted and answered every question we had promptly. He would walk us through everything we had questions one which has been huge in learning how to work the system. We couldn't have had a better experience from start to finish!
장점:
Zenoti has everything we need and more to run our Infrared Sauna and Cold Plunge Business. We are able to really customize it to fit both ours and our guests needs. It is also pretty user friendly and the help assistant is a major perk when learning how to do certain things or when you need immediate help! [sensitive content hidden] and his team were AMAZING and helped us out every step of the way.
단점:
Zenoti has a TON of features which is great but it can get very confusing.
Horrible Wait time in Support
주석: Nothing works and it takes support FOREVER TO respond and complete open tickets. Service has gone WAY DOWN since we went live. WAY to much turnover and no one knows who is where or doing what. The support team is kind and nice, but they need WAY MORE staff. It is ridiculous that it takes LITERALLY WEEKS to get a resolution.
장점:
Nothing works and it takes support FOREVER TO respond and complete open tickets. Service has gone WAY DOWN since we went live. WAY to much turnover and no one knows who is where or doing what. The support team is kind and nice, but they need WAY MORE staff. It is ridiculous that it takes LITERALLY WEEKS to get a resolution.
단점:
Nothing works and it takes support FOREVER TO respond and complete open tickets. Service has gone WAY DOWN since we went live. WAY to much turnover and no one knows who is where or doing what. The support team is kind and nice, but they need WAY MORE staff. It is ridiculous that it takes LITERALLY WEEKS to get a resolution.
Zenoti Software 응답
7개월 전
Hi Traci, thank you for leaving a review about your Zenoti experience. We regret to hear of the challenges you’ve encountered with our support team. We take pride in providing our customers with exceptional service and we understand how important it is for our customers to get the support they need, when they need it. Please know we are continuously working to improve our response times and the quality of support provided. A member of our support team has reached out directly to learn more about the issues you’ve experienced and work to rectify the situation. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward. Thank you for being a Zenoti customer.
Zenoti: The Ultimate All-in-One Solution for Med Spas
주석: Overall, my experience with Zenoti has been great. I have found the Zenoti team to be very patient as we onboard and learn how to navigate through all that is offered.
장점:
All-in-one solution for scheduling, marketing, billing, and inventory.
단점:
Zenoti offers so much, it can sometimes be overwhelming and hard to remember where to find things, but the help chat is a great resource. There is also Zenoti University and opportunities to attend webinars.
Overall happy - wish it was more streamlined
주석: Overall, we enjoy zenoti and the support of our manager, [sensitive content hidden]
장점:
We enjoy how much Zenoti is capable of doing to help us scale our business.
단점:
It seems to be "click-heavy" and sometimes takes too many steps to complete a simple task, and it can be frustrating that abilities live in multiple places to complete something simple.
Great tool great team
주석: Excellent, as it is normal in business, there will be hiccups on the way, but the way they resolved them was great!
장점:
Implementation was very good and the team delivered with out issues
단점:
Some of the features could be improved but overall pretty good
Zenoti is Great
주석: Overall great. I am very happy with the product thus far (Live for 1-month). The two men who helped me with set-up ( [sensitive content hidden]) were amazing and extremely patient...My only negative is that no one mentioned how hard and how much time will be needed to start-up Zenoti.
장점:
Now that it is done, it is an all-in-one product. Love it!
단점:
How HARD it was during set-up. As a single owner, working fulltime and trying to get his up and running, I wasn't told up front how much time it would take for me to dedicate for start-up. It was way too much and during the sales call, it should have been mentioned.
Solace Flow x Zenoti
주석: Overall experience was very great! The sales team was great to work with, but the implementation is where they really shined. [sensitive content hidden]was my rep and she nursed me through every part of the process ensuring that I had everything I needed for a successful go live.
장점:
I like how robust the system is. I came from GlossGenius which was fine as a solo technician but as my company grew - I need more options to run my business. I am beyond happy with Zenoti.
단점:
It almost feels a bit too robust at times meaning it takes a while for me to find where I am trying to navigate. They provide a great 'Zenoti University' to combat this.
5 Star POS- ZENOTI!
주석: 5 STARS! I am looking forward to integrating our payroll into the system.
장점:
It is very comprehensive. There are many different reports to pinpoint what you need
단점:
There is nothing that comes to mind. As I need assistance, Apratim is very helpful with assisting my management team.
Frisco Body Contouring
주석: Overall we like zenoti and Vic has been a huge help whenever we need him.
장점:
scheduling appointments to tracking client progress and handling payments.
단점:
Follow up system for leads and the cost of running marketing ads
All In One Software
주석: I have used Zenoti in two different medical spas and recommend it to everyone! The amount of information and customization available can be overwhelming but once you have it set up with the help of your Zenoti success team, it makes every task from taking payments to getting reviews, so much easier. I appreciate their dedication to continuously growing and improving their software based on what their customers are asking for. If you're needing a software system that does it all, Zenoti is it!
장점:
The level of customization, AI developments have really helped with navigating the system, all in one program - from client communication, payment processing, reporting, employee scheduling and management, to goal setting and tracking
단점:
It takes a very long time to really understand the software and how it works/thinks which can be difficult for new team members
Not for med spas
주석: From onboarding to present day, this has been an extremely difficult and frustrating process. I regret ever switching to Zenoti.
장점:
I wish I could come up with something. The sales team put on a great presentation.
단점:
Not to be dramatic, but I don't believe any of the features have worked as promised. The most frustrating part is that their tech support is overseas, so it can take days or weeks to get an answer to what should be a simple problem.
Zenoti Software 응답
8개월 전
Hi Jennifer, Thank you for taking the time to review Zenoti. We regret to hear your implementation experience didn't meet our high standards, and that you encountered challenges with our support team. We take pride in providing our customers with exceptional service and we understand how important it is for our customers to get the support they need, when they need it. We are continuously working to improve our response times and the quality of support provided. We understand it’s critical for your med spa to have a reliable and efficient software system in place, especially when it comes to managing memberships, loyalty programs, and storefront operations, and we’re disappointed to hear we fell short of your expectations. Our customer success team has reached out directly to learn more about the issues you described and rectify the situation. We appreciate your candid feedback and look forward to delivering you a better experience moving forward.
Stay Away from this operating system for spas, gyms, etc
주석: Awful - Run do not walk - AWAY - they offer no support once you a paying client.
장점:
It is connected to all our franchises so customer data is at any location.
단점:
It is a very non user friendly program. They do not update the platform. NOTHING autosaves. So if you step away from your desk and get delayed all your progress is instantly lost when working on reports, email campaigns, etc. They system lets us down on a daily basis. There is absolutely no "help" because support is out of the country and they take days to respond.
Zenoti Software 응답
10개월 전
Hi Sheldon, thank you for taking the time to review Zenoti. We regret to hear your experience with our software and support team has been unsatisfactory. A member of our team has already reached out to you directly to learn more about the issues you're facing and offer personalized support. Our goal is to not only resolve these issues but to ensure your satisfaction and trust in our software and support moving forward. Your feedback is critical helping us identify areas where we can improve, and we thank you for your candid feedback.
Zenoti grows as you grow
주석: Great so far. We continue to evolve and Zenoti is able to match up with us.
장점:
There are so many features that you really need to be aware of what you need or want. They do a great job with your customer suppport through the CSM to make sure you are getting full use of your capabilities that you purchase. I like that they are responsive to my requests and the software changes often. My old scheduling suite had not changed anything in years.
단점:
Zenoti is on the high side of pricing but you get what you pay for. It is very capable and will grow with you. Also, I would like a few more protections for business owners as far as not showing your employees all the information about your business. They ZMA and MyZen apps really push the boundaries of what I'm comfortable sharing in a super competitve business field.
Exceptional Onboarding and User-Friendly Software Experience
주석: Overall, our experience has been excellent. The onboarding team has been exceptionally helpful—kind, patient, and friendly throughout the process. We've never felt that our questions or learning curve were burdensome or dismissed. Additionally, the training videos on their university platform are thorough and informative. The software itself is intuitive, logical, and user-friendly.
장점:
We're impressed with everything so far! The onboarding process is highly organized and clearly mapped out. This is our third software investment for our med spa, and we've finally found an all-inclusive program that meets our expectations.
단점:
Aside from missing E Prescribe, we like everything.
Great SAAS that covers for our spa
주석: Moving to a new system is always painful, but Zenoti has a large and capable team that helped numb the pain. Their system covers everything that we need in a MedSpa software.
장점:
Zenoti covers everything for my business and is always on the cutting edge of technology and new features.
단점:
Customer service can sometimes take a bit long, but my most recent customer service experience with them was exceptional.
Full Featured product to Manage your business
주석: Overall, our experience has been very good with Zenoti. We are especially impressed with the rate of continuing investment that the company is putting into the product. Previous software platforms we have used cannot compare.
장점:
A full featured product that eliminates the need for integrating a variety of solutions for different business needs.
단점:
Some features could use some minor improvements to make them more intuitive for our staff to understand and use effectively.
Zenoti review
주석: Overall, zenoti has been helpful but there are some rather tedious features that take away from the user friendliness of it all.
장점:
I like how all the data is easily accessible in the reports and in general booking appointments is an easy process. During my onboarding, [sensitive content hidden], was amazing!! She answered every one of my questions in detail, even ones that may seem simple.
단점:
There are way too many options and in order to make one change sometimes it requires many steps. The permissions for each job can also be overwhelming.
Run, don't walk to Zenoti Salon and Spa software! It's the best!
주석: My overall experience was enjoyable and I feel relieved to have them by my side to offer my staff and clients the best technology.
장점:
We changed our software for the first time in 15 years, to Zenoti. They walked us through every step, guiding us and problem solving any challanges we had. I can't say enough good things about their customer service and I would definitely recommend Zenoti to anyone looking to upgrade their salon software and offer their customers the most up to date technology.
단점:
I can't think of anything that I didn't like. Changing software is always hard, so it was nice to have their constant support.
Zenoti to scale operations
주석: I have been thoroughly impressed with my company's Zenoti implementation process, led by [sensitive content hidden]. I was sincerely overwhelmed by the breadth and depth of upgrading from my Acuity-Zapier app patchwork to the comprehensive Zenoti solution. [sensitive content hidden] parsed and paced my deliverables with patience and intelligence. Their conceptual and technical expertise was most welcome and often inspiring as they performed seeming hat-tricks to reproduce my company's tailored membership programs, discount conditions and patient workflows. In moments when I was frustrated or confused, they were reassuring and quick to find workaround solutions for me. Software is only as good as its support. And for someone who has managed health care related information systems for over 20 years, this Zenoti team featuring [sensitive content hidden] blazed an unparalleled, superlative standard in both in terms of their effectiveness and friendliness. Thank you guys, thank you Zenoti.
장점:
Highly customizable supported by a highly engaged implementation team.
단점:
At first, I was confused about how to model my operations in Zenoti until I was assigned to an extraordinary India based implementation team, led by [sensitive content hidden] who helped create order and sense for me.
Beauty Edit Review
주석: It has been very positive so far! we are still learning the ins and outs but I have no doubt that it will work great for us. Having the readily available support fro [sensitive content hidden] has ensured that our business operations were not interrupted which was very important for us.
장점:
We are still getting familiar with Zenoti but so far all of the functionality far surpasses our previous software. The customer support we have received from [sensitive content hidden] has been over and above any other company we have worked with. He has been instrumental in helping us get Zenoti set-up and functional. He responds very quickly and address every issue in a very timely manner. We would have been lost without his exceptional support and I hope he is recognized for his incredible service.
단점:
The migration from Aesthetic Record has been a nightmare but I do realize the issues were on their end so I cannot fault Zenoti for this.
Zenoti Software 응답
작년
Hi Kim, Thank you so much for sharing your positive experience with our software and your implementation team. We're thrilled to hear that you're happy with the service and support you've received. At Zenoti, we're passionate about empowering our customers, and your satisfaction is our top priority. We appreciate you taking the time to leave a review and thank you for being a valued customer. Your feedback not only motivates us to continue striving for excellence but also helps others understand the benefits of being a Zenoti customer. If there's anything we can do to further enhance your experience or if you need any assistance, please don't hesitate to reach out. Best, The Zenoti Team
Business Owner
주석: As we transitioned to a new Zenoti program, the support and expertise provided by [sensitive content hidden] was incredible. They were extremely knowledgeable about the product and were willing to help make the transition as smooth as possible. It was great working with these professionals.
장점:
Numerous options to choose from so that you can customize your site.
단점:
I don’t have any comments for this section.
Great for appointment based POS, but very complex and too many bugs
주석: Thought this was going to be a great POS after sitting thru demo however the more I use the less I like. I found it best to only use about 10% of the functionality just because of the bugs and developers/leadership not understanding barber/salon needs.
장점:
Appointment based, ease for customers to make appointments and the text messages to confirm customer appointments
단점:
In IT for 40 years, Poor Design- have to jump around to different areas to complete a task, not well thought out(not from an owners perspective), Poor reports - give too much meaningless data. I'd like to filter on an employee within the Attendance Employee Report but can't, but I have several stupid filters with only 1 choice or having 10 stylist choice?. Too many bugs, Zenoti doesn't test their software before pushing it out to production. They don't take pride in their product
A+ Team and overall product
주석: The team has been great, and helped walk us through the entire process.
장점:
We recently brought on Zenoti for our new venture into the MedSpa business. Immediately we knew we needed a EMR software that was compatible to allow for multiple users and multiple specialties (since we were trying to marry this with our existing plastic surgery practice). [sensitive content hidden] was initially in charge of the signup process, then for onboarding and the buildout we were assigned to work with [sensitive content hidden]. They utilize a dashboard called Basecamp and assigned our office staff with daily/weekly to do's which helped keep everything in order and on a timeline. We have now been using the software for approximately 2 weeks and were still working out the kinks but can already tell how much more organized this will help us be in the office. Thank you ladies for the support and gentle pushes to get this done! We are so happy to have found a company that is so hands on and truly walks you through the process. Thank you all for your time and continued support!
단점:
We are still early on in the process but so far we dont have any complaints.
Smooth Transition with Great Team Support
주석: My overall experience with ZENOTI has been highly positive. The implementation process went smoothly, and the team was always available to address any questions or concerns. They were proactive in setting up calls on launch day to ensure we had the support needed, which contributed to a seamless transition.
장점:
What I appreciated most about ZENOTI is its intuitive, user-friendly interface, which made it easy to navigate and utilize daily. Additionally, the ability to access the platform from anywhere provided flexibility and convenience, which is essential in a fast-paced environment. The support team was particularly impressive, as they were not only highly knowledgeable but also responsive and consistently available throughout the implementation process, ensuring a smooth and efficient launch of the new software.
단점:
The overall experience with ZENOTI has been great. Any concerns that have come up were addressed promptly and resolved quickly. The responsiveness of the team ensured that even minor issues were taken care of efficiently, making the entire experience smooth and seamless.
