기업의 더 효율적인 소프트웨어
선택을 위한 17년 지원 경험

Bazaarvoice 사용 후기 및 리뷰

4.3 (32)

Bazaarvoice 정보

Bazaarvoice의 리뷰 관리 소프트웨어를 통해 실제 제품 리뷰를 활용할 수 있습니다. 리뷰를 대규모로 수집, 표시 및 관리할 수 있습니다.

Bazaarvoice 자세히 알아보기

장점:

Great help available if needed. Easy to track reviews and customer inquiries in one place.

단점:

I don't like how data is pulled I feel that it is not as efficient as it could be.

Bazaarvoice 등급

평균 점수

사용 편의성
3.9
고객 서비스 소프트웨어
4.0
특징
4.1
비용 대비 가치
3.4

추천 가능성

7.7/10

Bazaarvoice은(는) Capterra에서 32개의 사용자 리뷰를 기준으로 별 5개 중 평균 4.3점을 받았습니다.

Bazaarvoice을(를) 사용해 본 적이 있나요?

귀하의 사용 경험을 다른 소프트웨어 구매자에게 알려주세요.

리뷰 필터(32)

Maricela
Maricela
미국의 Wholesale Sales Support Specialist
검증된 LinkedIn 사용자
창고 관리, 11~50 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Great Way to Connect with Customers

5.0 6년 전

장점:

It's really easy to navigate the site, you can see reviews, as well as answer customer questions to help generate a sale.

단점:

It's a bit pricy but in my opinion, worth the price.

Lindsay
미국의 Director, Digital Merchandising
소비자 상품, 1,001~5,000 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

An essential part of your PDP!

4.0 작년

주석: Overall, implementation has been smooth, but a little slow. Part of that is my own internal roadblocks. The Fulfillment process in the US has ben very smooth and my local sampling coordinator (Madi Even) is amazing.

장점:

Ratings and Reviews content is more important than ever on the PDP and shoppers trust these reviews. The ROI for seeding the product is almost 100% so the community is reliable.

단점:

Dashboards and insights need some work - there is very little that is plug and play, and the workbench requires a pretty heavy manual lift to manage. Also, having to work with a totally different team for each of the products offered by BV requires the same conversation over and over to different people. I often feel like we spend too much time educating the BV team on our business and what's needed. It would be great to do it once and hit the ground running.

Chris
미국의 Associate Director of Customer Support
소비자 상품, 11~50 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Bazaarvoice Product Review Syndication

5.0 2주 전 신규

장점:

Bazaarvoice allows us to syndicate our product reviews with other retailers.

단점:

There aren't a ton of alternate vendors to syndicate product reviews with.

Kathleen
미국의 Manager Retention Strategy and Customer Experience
소비자 상품, 5,001~10,000 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Not impressed

1.0 작년

주석: I am a detractor at this point.

장점:

I have not found anything yet. The team is unhelpful, unavailable, and untrained.

단점:

It has been several months, and there is inconsistent support, unknowledgeable project leads, nonexistent technology experts and we still do not have either functionality live or working as it should. We were strong armed into leaving Yotpo and it has been worse than even anticipated. There is a lack of knowledge and leadership in spearheading the implementation of your technology. Rarely are we given correct answers during our calls.

Tony
미국의 Project manager
제약, 10,000+ 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Works most of the time, but there is room for improvement

4.0 작년

주석: Access to connections is vital for us.

장점:

System is somewhat responsive, only the reports take more time than desired. We like the Sample campaign system.

단점:

Some times support tickets are close without resolution, this is a bad practice.Perrigo VOC Enhancements never get implemented.

Sarah
미국의 Senior Project Manager
건강, 웰빙 및 피트니스, 11~50 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Not a lot of customization or control

5.0 10개월 전

장점:

Easy to implement and use the software.

단점:

Not a lot of control of who can write reviews. Not a lot of opportunities for win back and change the customer experience.

Jillian
미국의 eCommerce Business Manager
식품 및 음료, 201~500 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Great for Review Syndication - Reporting / Analytics Needs Help

4.0 작년

주석: If the Reporting/Insights portion of the portal worked better and if Support moved quicker to fix the glitches, we would be very happy with BazaarVoice overall.

장점:

Review pooling/syndication, Influenster Review generation, & strong account management ([sensitive content hidden] is a fantastic partner!).

단점:

The Insights suite is not easy to navigate and the reports that live there are super glitchy. Have had to open countless support cases to get the filters to function accurately. BV Support does not resolve issues very quickly. Within the Reporting section of the site, disappointed that we could not add a Brand / Category field to all of my reports. This seems very basic, but Support said they would share my suggestion but could not implement the update unless other clients made the same suggestion. Was disappointed by BV's customer service in that instance.

Kerri
미국의 Associate ecomm mgr
소비자 서비스, 1,001~5,000 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

BV Feedback

4.0 작년

주석: Good

장점:

Ease of use of the platform. The ability to look at our brands in individual tabs.

단점:

Nothing comes to mind. I have not had issues.

Peter
미국의 Owner
마케팅 및 광고, 자영업
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Integrated with the vendors where our products are sold so that part of the choice was easy

4.0 작년

주석: From choosing (see title) to implementation it was a bit rocky to be honest. The code and the process are easy to understand which is why it is disappointing that the back end tools are so clumsy and the service from the team is somewhat spotty. It could easily be a home run on both fronts but it ends up making the initial rollout more of a fumble.

장점:

Embedding and syndicating reviews is powerful

단점:

Back end setup and maintenance is unnecessarily clumsy (as is the support from their team)

Sergey
Sergey
네덜란드의 CPO
검증된 LinkedIn 사용자
인터넷, 2~10 직원
소프트웨어 사용 목적: 무료 체험판
리뷰어 출처

Easy to use

5.0 5년 전

장점:

Very easy to use -- it gives a very easy to read interface

단점:

Expensive and system loads slowly once month

sandrine
프랑스의 consultante independante
인력 배치 및 채용, 자영업
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Bazaarvoice

5.0 작년

장점:

Bazaarvoice est une solution innovante et efficace pour enrichir l’expérience d’achat, développer la marque, diffuser le contenu et fidéliser les clients avec la puissance des CGU.

단점:

Bazaarvoice peut être perçu comme une source de pression pour les marques et les distributeurs qui doivent constamment surveiller et répondre aux CGU, et s’adapter aux attentes et aux besoins des consommateurs. Il peut être difficile de gérer les avis négatifs, les faux avis, ou les avis contradictoires, sans nuire à la réputation ou à la confiance envers la marque.

Darwin
벨기에의 Digital Post-purchase Experience Expert
전기/전자 제조, 51~200 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Good customer success and support is the key to review management programme

5.0 작년

장점:

The customer support and customer success are the top notch. They also continuously improve their systems for better user experience.

단점:

The price :( Other than that, I'm pretty happy with the service.

Lisa
미국의 Ecommerce Manager
건설, 5,001~10,000 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

QnA

5.0 작년

주석: Easy to use for questions and answers.

장점:

I like the added content it adds to the product

단점:

The help desk. Its very hard to get questions answered.

Merle
독일의 Content & data Specialist
소비자 상품, 5,001~10,000 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

There´s room for improvement

4.0 작년

장점:

You can anaylse your reviews Year over year

단점:

It´s not user friednly in case of easy use/intuition. There is extended learning and deep diving into the tools needed to fully understand how things are working. A more intuitive way of working would be nice

Maya
미국의 Marketing Manager
소비자 상품, 2~10 직원
소프트웨어 사용 목적: 6~12개월
리뷰어 출처

Really like it!

5.0 작년

주석: Good!

장점:

I love that its one platform managing all of the reviews i get and i can send it out to most of the retailers my product is in!

단점:

That even though there are a lot of retailers, it's still not all of the retailers i am in

Vanessa
프랑스의 Community manager
마케팅 및 광고, 자영업
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Conquise

5.0 2년 전

장점:

En fait j’aime tout dedans, du choix des produits à l’utilisation

단점:

Aucun, il n’y a rien que je n’aime pas dedans

검증된 리뷰어
검증된 LinkedIn 사용자
소비자 상품, 51~200 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Necessary but costly

5.0 3년 전

주석: We have been able to get feedback on our products, generate reviews, and directly address consumer questions.

장점:

We are able to see reviews from multiple retailers, in one place, and we can directly reply to the reviews or questions.

단점:

Quite expensive and there seems to be a bit of a monopoly, as Walmart and Best Buy pretty much require brands to use it.

검증된 리뷰어
검증된 LinkedIn 사용자
화장품, 51~200 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

The best UGC tool

5.0 3년 전

장점:

Rating and review feature Questions and Anwers feature

단점:

API for rating and review the lack of AB Testing

Richard
미국의 CSR
도매, 11~50 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Easy to use, but UI may be too simple

4.0 5년 전

주석: I love using Bazaarvoice Connections; it gives a very easy to read interface with all partners available in one place. The workflow is very efficient, and makes managing multiple accounts a breeze.

장점:

I enjoy having all of our online trading partners' consumer questions and reviews available in one place. Responding to either is as simple as typing and submitting, and there is no need to open each question/review as a separate document. The workflow is very efficient as a result.

단점:

The system loads slowly, and navigating can be tedious as a result. Filters and search functions can be a labor to use.

Jeremy
프랑스의 Responsable E-Commerce
리테일, 51~200 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Bazaarvoice, gestion de nos avis produits

5.0 2년 전

장점:

- Nombreuses fonctionnalités permettant la récolte et la gestion des avis- Entreprise en croissance proposant de nouveaux produits fréquemment - Support très réactif- CSM dédié et à l'écoute du projet de l'entreprise

단점:

- Plateforme ne proposant pas une stratégie développée pour la gestion des avis marchands / e-reputation- Tarification relativement onéreuse

검증된 리뷰어
검증된 LinkedIn 사용자
스포츠 용품, 501~1,000 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Great for capturing reviews from our customers

5.0 7년 전

주석: Reviews on our site, insight into products, increase in SEO

장점:

The dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes.

단점:

Sometimes customer service can bounce you from person to person before you get in touch with someone who can help you.

Marcy
미국의 Program Manager
비즈니스 용품 및 장비, 201~500 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Great interface between us and our customers

4.0 8년 전

주석: Great program overall

장점:

Vey easy to use. Great help available if needed. Easy to track reviews and customer inquiries in one place!

단점:

Some notifications get delayed...have to log into the program to get any real time notifications. Other than that, great!

검증된 리뷰어
검증된 LinkedIn 사용자
교육 관리, 201~500 직원
소프트웨어 사용 목적: 2년 이상
리뷰어 출처

Expensive but adequate online review platform.

3.0 6년 전

장점:

It did an efficient job of gathering our product reviews.

단점:

Expensive; not many remarketing tools available when we used it.

검증된 리뷰어
검증된 LinkedIn 사용자
리테일, 11~50 직원
소프트웨어 사용 목적: 1~5개월
리뷰어 출처

Best Reviews platform that I have used

5.0 6년 전

주석: Being able to syndicate and map reviews has been so valuable. To easily map similar styles for seasonal products it helps us get a head start on product launches.

장점:

The platform is really advanced to other brands I have used. You can map reviews to like products very easily. We hooked up bazaarvoice on our website and customers can ask questions and we publish them quickly. Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.

단점:

the basic set up is great but Bazzarvoice offers so many other services that we are not utilizing but it can add up quickly if you decide to add these services.

Kaitlin
미국의 Senior Paid Social Specialist
마케팅 및 광고, 1,001~5,000 직원
소프트웨어 사용 목적: 1년 이상
리뷰어 출처

Easy to use for review management

5.0 3년 전

장점:

Depending if you own the website for reviews or if your product is sold to a big box retailer bazaarvoice capabilites vary. Its great for community management and to gauge customer feedback.

단점:

I don't like how data is pulled I feel that it is not as efficient as it could be.