SiteMinder 사용 후기 및 리뷰

Great product, less than average support service

장점:

Great software for hoteliers who wants to reach a global audience. Will save a lot of time, especially if you want to offer many different rates and length of stay. Not expensive at all. Give you ability to connect to so many different booking sites around the world in no time. Another great thing is - they have their own PMS (LittleHotelier).

단점:

The support service. No words... Having problem during a weekend? Oh, sorry we have no one in the office you can speak about, leave a message... What? Response time for created cases is slow. Accounting: if you have several hotels: your bills could be mixed up easily. After being with them for 7 years quit only because of support service. Still do feel sad about that as I loved the software. Now we are using other software and each time I receive an answer from new software support in less then one hour I remember how I was waiting for SiteMinder answers for days!

Great channel manager & user-friendly

주석: The property I manage online is displaying live availability 24/7 across many channels, including Airbnb which is becoming a popular OTA. Room rates can easily be adjusted for specific periods. Overall this is one of best systems ever and very user friendly, which is very important.

장점:

It is so easy to setup; from adding a new channel to the mapping process. Rates can easily be configured for specific room types and channels, unlike others which are not so flexible.

단점:

Does not have HBSi connectivity. Some channels such as Flight Centre, Apple Leisure Group/Mark Travel Corporation connect via HBSi and I am using Synxis for this.

Okay for a one-night stand.

장점:

Efficient set up. They are great about getting new customers.

단점:

Customer service. The organization is bad at working with small organizations. They come off as more money driven than there to be in a partnership.

Amazing Features

주석: Siteminder help me to solve my needs in Booking Engine, Managing Channels.

장점:

- The software is easy to use - the first installation didn't take much time, it's just take few day for the installation - the integration with the other channel also just few minutes to make it integrated, if you have any trouble for the the integration, you just need to call the Call Center and they will help you to solve it within minutes.

단점:

at the moment I have not get any trouble or any difficulties nor problem from the software.

Great channel

주석: it's a very easy channel to adapt and use

장점:

Easy to use and to get help if any issue occur

단점:

lining on the phone for help, and even if i switch into english it still waiting

Horrible all around

주석: Horrible- I would not wish this service for anyone.

장점:

I like that I can get out of using it as soon as possible- they make it time consuming to try to setup and get working but at least I can leave after months of horrible service and no functionality.

단점:

Absolutely no customer support- their phone line support always responds that everything is working when nothing is setup correctly. Their email support just never gets back to you. I have been manually checking reservations for nearly 6 months because of no help or functionality from Siteminder!

Strange Sales & Marketing practices

주석: The Sales and Onboarding process is fairly convoluted. Apart from the misinformation on Free Trials and key product functionality, you are meant to schedule a call only to confirm verbally the data provided earlier via a formsheet - what a waste of time.

장점:

Seems to have good stable performance in terms of synchronization across their Channels. But honestly, I didn't get a full insight into Siteminder's suite of CRS/Channel Manager/Booking Button. At the end of the Onboarding process it was actually revealed that key information provided by Sales at the beginning was plain false.

단점:

Sales and Marketing standards and practices are extremely questionable. First of all, there is no Free Trial available despite countless claims and buttons on their website. Fake news. Second, they seriously missold me when confirming Stripe as my Payment Gateway of choice was available on Brazil, only to then turn around and saying it wasn't.

A BREATH OF FRESH AIR

주석: Peace of Mind, StressFREE, Happy working with them and Relief!

장점:

From the Outset, the Sales Representative was incredible informative, honest, and consistently followed through every step of the way. The website on extranet looks professional, is user friendly, has everything that we need ... The Support (whilst on a FREE TRIAL) is OUTSTANDING. We went through a painLESS few day process that took the previous Channel Manager months to get right (and they only managed to perfect two OTAs, after a lot of PAIN) ... At first I was very reluctant to spend more on this service ,and now I am so delighted that I listened to the rep, made the much-needed change over to SiteMinder, and that I that have been and still am working with the rep

단점:

There are no cons at this stage ... We have a Wix website and used two of their "preferred" channel managers (they "sacked Myallocator who were really good and then contracted with HotelRunner, who were an absolute nightmare to work with, for six months . The comparison goes without having to say anything more (read the above "Pros")

Great All-in-One Solution

주석: Overall, our experience has been nothing but positive. Online booker engagement is up, and times on page have increased, which has allowed us to build bigger and better audiences for our online direct channel.

장점:

Their whole suite of products simplifies managing reservations for a smaller chain like ours. I find their website design to be easy, intuitive, and devoid of 'too-many-options' which sometimes scare bookers into exploring more and booking less.

단점:

Their support is limited, but it's an out-of-the-box product that is priced super-competitively, so honestly, you can't expect enterprise level account management or support.

Great tool for hoteliers!

장점:

User-friendly, clear, fast, great support... Started to use it a month ago and haven't explore all its functions yet.If all the functionalities are as the basic ones, I will remain life-time SiteMinder user.

단점:

I believe single and multiple occupancy set up have a large space for improvement.

Very basic platform, stay away

주석: have spent plenty of time on it to set all the channels up so I haven't been able to move elsewhere but will be looking up other systems soon. Need to see what works better in this big market, They never ask themselves WHY Siteminder?

장점:

good software for a start off but then it stops there, updates they make are all useless technical support is good and prompt on very small issues but helpless if you ask for more, easy to use Channel Manager & BookingButton after the initial setup, monthly price is same as many other providers but what you get is far from good

단점:

- Cons - Siteminder & BookingButton are basic but you pay top price for nothing - the reservation templates that are sent over by email come in 2 pages long, - need to spend 20 mins to get card details for every booking -date picker widget is useless, just a square box with no options at all, customization not possible -reservation dates (check in/out) are delivered not in UK format -All OTA's can put a cut off time for same day bookings but Siteminder can't do it, you lock up at 10.30pm but at 11.59pm someone can still make a booking & turn up God knows about 3am -developing team in Australia makes 1 update in 2 years & never gets the messages from the helpless Technical Support team in UK, even then you know 100% it'll be a negative reply. - have been asking them for 5 years to add a simple *PROMOTIONS" tick-box to apply discounts to any day you want but they keep ignoring it, waste of time -tech support team in UK gives you their own versions of solving issues instead of passing feedback to HQs and following up the problems -they have a terrible Knowledge Base & expect you to pay professional web designers to integrate Booking & Availability widgets on website or keep with their ugly looking widgets, - Guests can cancel a booking but not modify it, not possible -keep sending them feedback for 5 years & they never cared to fix any of them, not good at all -been very busy & haven't been able to switch to another company but will do it very soon

DO NOT USE FOR HOLIDAY LETS : COWBOYS WITH CONTRACTS

주석: Sales person who tells you what you want to hear. This product doesnt work for holiday lets. And absolutely not as it states for 'Little' companies at all. Constantly told 'I will refer that to product development' - which has no answer or time scale to the problem and apparently zero guarantee of it being changed. 4 weeks of effort, I decide to cancel (within my 30 day trial) buy another product (which took 24 hours to install and set up) then I get a bill for £600 and a development person contacts me so I can help him understand the issues, wanting explanations screen shots etc (I have already sent this ).

장점:

The front desk is impressive if you had a small hotel. I was sold the product for a holiday let company, given a free trial and invoiced a full £600 because I made it live to test (the only way to test is to make it live).

단점:

This software is for a fledgling company, I run another company that turns over £20mill, I am not a stranger to software. The invoicing just doesn't work. The only option if you take a deposit is 'pay at property' . Also if you take payments yourself and not with their products - the invoice will not update the amounts correctly. All invoices were wrong in amount and direction to the customer how to pay. My communication emails to guests says 'Pay at property' - Support told me just write somewhere else on the email that they should ignore that and what they should really do.

Think twice before you get committed to using SiteMinder hotel software package

주석: we lost money because of technical issues with the Little Hotelier product from SiteMinder we use. Siteminder refused to compensate

장점:

The software we have consists of the front desk, channel manager, website, and booking engine.

단점:

It is not the software, it is the company that you have problems with. The technical support is not available on weekends. If you have a catastrophic failure on the weekend you are doomed. It happened to us. I personally deal with support people a lot because of the number of problems we have. Only a few know the product and can help. Most of the support people answering calls are not qualified and know very little about the product and are useless.

I love Siteminder

주석: Very good. I will recommend this system to someone I know.

장점:

Very easy to control the allotment/ rate. Very easy for reservation management.

단점:

Overall, I think this system is very good and easy to use. The only thing I hope is that more OTAs can intergration with Siteminder in the future.

Do your homework, check them out before commiting as to price and function

주석: We entered on a 30 day free trial, then 6 months 1/2 price, 6 months full price. There is a sense as you go further down the track of total commitment and no escape as considerable time committed to set-up and link the channels. With an extensive background in both IT and major Hotel PMS systems, we found key reporting and functionality missing. When the full monthly cost hit, we viewed the product as unviable.
The Canvas website template is very poor and expensive.

장점:

The calendar integration to multiple channels is essential by methods other than iCal. This one feature changes the picture for any operation with more than one channel. In the end, this was the only attractive feature.

단점:

My personal experience was the product is not at all intuitive, in other words you had to ask lots of questions rather than figure it out for yourself. Support and personnel are unresponsive to client suggestions when problems or difficulties encountered. Simple questions often take days for response. With 1-5 rooms, very expensive when you consider revenue versus accumulated expenses for this plus OTA commissions, payment discounts, housekeeping etc. No meaningful reports for revenue, Mobile app on Android was useless, had to use the browser version.

Siteminder Feedback

장점:

Very smart and technical software, will continue to use. Especially the multi language customer service is much help, thanks for [SENSITIVE CONTENT HIDDEN] always give me much much more help on any of kinds of problems, 5 star service for her.

단점:

could be more colorful or App download use.

Ok for the Price

주석: Since we do not depend a lot on the online reservations (we do more contract and group business), the low flat price is good for us.

장점:

The flat rate for the Channel Manager, so we are not paying for each reservation that comes thru the channel manager. But then we signed up for GDS thru them, thinking it was the same way, but it turned out they are charging heavy fees for the GDS reservations.

단점:

Customer Support. Terrible.... Hard to get anyone to help you. Don't know who to call. They are based out of Australia, and I dont think they have a very strong support system for their US clients. I have been trying to get a rate loaded, and haven't had much help. Another thing I definitely do not like is that we cannot provide a link for our group business to book directly. If we do, then there is a heavy fee I think. So we prefer

Great integration and channel management

장점:

The ability to distribute inventory to all channels with a click of a button. Being able to access booking information across all channels and manage them accordingly. Integration between our PMS and SiteMinder.

단점:

The software is easy to use and has many Pros, there are no cons to report.

Limited Interface, Distant Support, No Follow-up.

주석: I wanted to like Siteminder. Their website touted how easy the system is, and its interface with my PMS. Their dashboard, while it has a nice design, is limited in what you can actually do with it. First off, the whole reason I wanted a channel manager was to make life easier for me, not having to constantly update rates on OTA's, and when receiving a booking, not having to enter information into the PMS again. Unfortunately, that's not what I got. First, the rate process and availability, is pretty standard, however, CTAs or MLOS or reservation cutoff times do not transfer from the PMS with the siteminder interface. Secondly, every reservation I get, I still have to enter some type of information: credit card numbers are not directly put into the PMS. So every reservation comes to the PMS without most of the guest information entered directly, then I get a separate email from siteminder with the reservation details, and payment information, which is also password protected, so then I have to look up some obscure password that they send to you in the signup process, and is so long, you could never possibly remember it. Then you have to take that information from the email and put it directly into the PMS....Why am I paying a separate interface fee if I have to touch each and every reservation? Then, whenever a reservation is modified or cancelled, it is not updated automatically in the PMS, you are sent another email, and have to make these changes manually. Siteminder, please tell me again how this is making my life easier? Lastly, support is pretty much by email only. If you call, they take basic information, and that "support" person knows how to read the user manual, and if they can't figure it out, they have to push it off the "second tier support" who only emails you. Not too mention, they are in the UK, with a 5 hour time difference from the US. So if you have a problem at say, 4pm, when people are checking in, you are out of luck. I cannot recommend them. I am only sticking with them for a small time frame, because I have already paid a setup fee to both my PMS and Siteminder, and as soon as I think I've gotten my money's worth, I'm jumping to another channel manager.

The very best channel manager out there

주석: Managing multiple distribution channels individually could be a very daunting task. this helps streamline that process

장점:

It love the versatility the Channel Manager has. Very easy to set up new room types, connect to new channels, and creating rates amongst other things. I just love using Siteminder

단점:

My least liked feature of this platform is probably their booking engine. It's very archaic and not very user friendly. I wish they improve this part sometime soon.

Reliable and wide connectivity

주석: Siteminder still the most valuable and workable in their range. I love their service and product development.

장점:

I love its reliability and consistency of its work. The sales team and support team are professional and helpful. That’s why I always prefer Siteminder.

단점:

A bit high price when compare to many products in the the market however the value in return is a key.

Terrible product, even worse support

주석: Our worst decision in the past 10 years was to start to use SiteMinder. Never again.

장점:

I don't know what to answer. There was not too much to like in it. The software is full of bugs, and the support is absolutely incompetent.

단점:

The software is full of bugs which make you lose lot's of reservations.Their support is not willing or not able to solve any problem.

Siteminder is amazing

주석: Overall good

장점:

Ease of channel management Adding restrictions is easy- CTA, CTD, Minimum Nights etc

단점:

mapping Individual rate plan with room type

Easy to use system

장점:

Easy to install software to be able to control inventory from all channels. Lots of integrations with OTAs which helps improve distribution.

단점:

Option to include more channels focused on apartment rentals to capture long stay guests.

Manager

장점:

It is reliable and accurate . It is minding your business 24 hours a day

단점:

It is better on computer than mobile phone