--- description: 검증된 사용 후기를 확인하고 SiteMinder 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SiteMinder 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [예약 소프트웨어](/directory/20032/reservations/software) > [SiteMinder](/software/123133/siteminder) # SiteMinder Canonical: https://www.capterra.co.kr/software/123133/siteminder Page: 1 / 12\ 다음: [Next page](https://www.capterra.co.kr/software/123133/siteminder?page=2) > 호텔 서비스 판매, 마케팅, 관리 및 성장을 한 곳에서 지원할 수 있습니다. 오늘 바로 14일 무료 평가판을 시작하세요. 언제든지 취소할 수 있습니다. > > Verdict: Rated **4.2/5** by 257 users. Top-rated for **추천 가능성**. ----- ## Overview ### SiteMinder은(는) 누가 사용하나요? 온라인 접속을 통해 더 많은 고객을 유치하고, 고객 유인 및 전환 솔루션을 제공하는 기술을 필요로 하는 전 세계 독립 호텔 또는 호텔 그룹을 대상으로 합니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.2/5** | 257 리뷰 | | 사용 편의성 | 4.3/5 | Based on overall reviews | | 고객 지원 | 4.0/5 | Based on overall reviews | | 비용 대비 가치 | 4.0/5 | Based on overall reviews | | 특징 | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 추천 가능성) | ## 공급업체 정보 - **회사**: SiteMinder - **Location**: Sydney, NSW, 오스트레일리아 - **Founded**: 2012 ## Commercial Context - **시작 가격**: US$85.00 - **Pricing model**: (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 독일어, 스페인어, 영어, 이탈리아어, 인도네시아어, 태국어, 포르투갈어, 프랑스어 - **Available Countries**: 가나, 남아프리카, 네덜란드, 뉴질랜드, 대한민국, 독일, 멕시코, 미국, 베트남, 스페인, 싱가포르, 아랍에미리트, 아일랜드, 에스토니아, 영국, 오스트레일리아, 우루과이, 이탈리아, 인도, 인도네시아 and 11 more ## 특징 - CRM - GDS/OTA 통합 - Third-Party Integrations - 게스트 환경 관리 - 결제 처리 - 고객 지원 - 그룹 예약 - 동적 가격 - 보고 및 통계 - 보고/분석 - 부실 인벤토리 - 예약 관리 - 예약 관리 - 온라인 예약 - 요금 관리 - 채널 관리 - 청구 및 송장 발행 - 커뮤니케이션 관리 - 프로모션 관리 - 하우스키핑 관리 - 활동 대시보드 ## Integrations (13 total) - 3RPMS - 5stelle - Avvio Suite - Booking Direct - Cendyn Guestrev - Cloudbeds - Little Hotelier - RevControl - Revpar Guru - Right Revenue - RoomPriceGenie - RoomRaccoon - Smartpricing ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 전화 지원 - 24/7(실시간 담당자) - 채팅 ## Category - [예약 소프트웨어](https://www.capterra.co.kr/directory/20032/reservations/software) ## 관련 범주 - [예약 소프트웨어](https://www.capterra.co.kr/directory/20032/reservations/software) - [호텔 채널 관리 소프트웨어](https://www.capterra.co.kr/directory/31615/hotel-channel-management/software) - [임대 숙박업 관리 프로그램](https://www.capterra.co.kr/directory/30616/vacation-rental/software) - [모텔 소프트웨어](https://www.capterra.co.kr/directory/32584/motel/software) ## 대안 1. [eZee Absolute](https://www.capterra.co.kr/software/135751/ezee-absolute) — 4.6/5 (405 reviews) 2. [Cloudbeds](https://www.capterra.co.kr/software/158839/cloudbeds) — 4.3/5 (337 reviews) ## 리뷰 ### "Through the Eyes of an African Hospitality Leader: My SiteMinder Experience (900+ Rooms)" — 5.0/5 > **Tawanda** | *2025년 4월 17일* | 숙박업 | Recommendation rating: 10.0/10 > > **장점**: SiteMinder provides a remarkably user-friendly and straightforward solution for comprehensive channel management. From initial setup and rate synchronization to inventory control, the platform simplifies every step. Furthermore, its integrated analytics offer valuable guidance for performance optimization. My experience managing Rainbow Tourism Group's significant portfolio of over 900 rooms across 7 properties is greatly enhanced by SiteMinder's capabilities. > > **단점**: The subscription costs can be quite substantial, potentially posing a financial hurdle for smaller independent properties or guesthouses operating on tighter margins. Exploring a usage-based pricing model, similar to how Demandplus calculates commissions, could make the platform more accessible and cost-effective for businesses with lower booking volumes. Furthermore, a notable drawback in the newly upgraded platform is the absence of a consolidated revenue report that provides an overview of all properties managed under a single account. For users overseeing multiple properties, like myself with 7 hotels and over 900 rooms, the lack of a unified revenue report necessitates generating individual reports for each property, significantly increasing the time and effort required for performance analysis and strategic decision-making. Implementing a comprehensive, consolidated revenue report would be a valuable enhancement for multi-property users. > > Overall, I've found SiteMinder to be a real game-changer in managing Rainbow Tourism Group hotels' online distribution. It truly lives up to its promise of making things simple – the user interface is incredibly easy to navigate, and setting up new channels, mapping rates, and managing inventory is about as straightforward as it gets. Plus, the insights it offers have definitely helped us optimize our performance. The fact that I can efficiently manage over 900 rooms across my 7 hotels through one platform is a testament to its power. However, I do have a couple of key points to consider. The subscription costs can be quite hefty, and I can see how this could be a significant hurdle for smaller properties. Also, a bit of a frustration with the new upgrade is the lack of a consolidated revenue report. Having to pull individual reports for each of my 7 hotels adds unnecessary time and effort when trying to get a holistic view of our performance. A unified report would be a huge improvement. On the bright side, I have to give a massive shoutout to SiteMinder's support team – they are incredibly responsive and always helpful. And their accounts department has been understanding and flexible when we've had occasional payment delays, which is really appreciated. So, my overall feeling is this: SiteMinder is a powerful and generally fantastic tool that has significantly simplified our channel management and offers great support. However, the cost can be a barrier for smaller players, and the current lack of a consolidated revenue report for multi-property users is a definite drawback. Get those two things sorted, and it would be pretty much perfect\! ----- ### "Powerful Channel Manager That Streamlines Daily Operations" — 5.0/5 > **Panadda** | *2025년 6월 11일* | 숙박업 | Recommendation rating: 8.0/10 > > **장점**: I especially appreciate the seamless integration with our PMS and OTA partners. The centralized dashboard makes rate and inventory updates extremely efficient, saving us hours of manual work daily. > > **단점**: the system can lag during high-traffic periods, and the analytics dashboard could be more intuitive with deeper insights and visualizations. Additionally, the onboarding process was a bit overwhelming at first for junior staff. > > SiteMinder has significantly improved our e-commerce workflow and reduced the risk of overbookings or pricing errors. The automation and connectivity are strong, and the system has become an essential part of our daily operations. While there’s room for improvement in reporting and training support, SiteMinder remains one of the most reliable tools we use. ----- ### "Support lacking in urgency" — 2.0/5 > **Brooke** | *2026년 2월 6일* | 회계 | Recommendation rating: 1.0/10 > > **장점**: Reasonably efficient platform with good access. > > **단점**: Ease of use. > > Siteminder is a good platform until you have an issue. We have a current issue that originally occurred in July 2024 and was rectified. The issue appeared again in November 2024 and after the initial report to Siteminder in December we are still waiting after 2-1/2 months for a solution to a simple coding problem. We need to utilise our staff to manually do what the program should do automatically costing us time and money however Siteminder are still charging full invoice rate. ----- ### "SUPPORT IS THE BEST EVER" — 5.0/5 > **Phanitphat** | *2025년 6월 8일* | 숙박업 | Recommendation rating: 9.0/10 > > **장점**: SiteMinder provides one of the fastest and most responsive support services we've experienced. Their team is quick to acknowledge and analyze issues, often resolving them in real-time or providing clear timelines. The platform itself is reliable and integrates seamlessly with our systems, allowing us to manage distribution efficiently and with confidence. > > **단점**: While support is generally great, there are times when we’ve had to troubleshoot issues independently due to limited documentation or unclear guidance. Some features aren't as intuitive as expected, which can slow down the process. It would be helpful if the platform included more user-friendly resources or proactive tips for common scenarios. > > We love the flash response from them. That’s a key strength when doing business with any partner. Quick and efficient communication helps us solve problems faster and gives us confidence in the service. Their responsiveness truly sets them apart. Keep it up\! ----- ### "Good service" — 5.0/5 > **Hoang** | *2025년 4월 24일* | 숙박업 | Recommendation rating: 8.0/10 > > **장점**: What I like most about SiteMinder is its seamless channel management system. It allows us to update rates and availability across multiple OTAs in real time, reducing the risk of overbookings and saving a lot of manual work. The interface is intuitive, and the system is generally stable and efficient, which is essential for smooth hotel operations. > > **단점**: One thing I liked least about SiteMinder is the limitation of only being able to register one email address per property for booking notifications. It would be more convenient for hotel operations if multiple recipients could be added, especially for larger teams or different departments. > > Overall, my experience with SiteMinder has been positive. The platform is user-friendly and reliable in managing online distribution, helping us connect with various OTAs efficiently. It simplifies the booking process and gives us better control over our inventory and rates. However, there are areas that could be improved, such as offering more flexibility in notification settings and allowing multiple email addresses for booking alerts. Better support documentation or tutorials would also enhance the user experience. Despite these minor issues, SiteMinder remains a valuable tool for our hotel’s daily operations. ----- Page: 1 / 12\ 다음: [Next page](https://www.capterra.co.kr/software/123133/siteminder?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/123133/siteminder) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data