--- description: 검증된 사용 후기를 확인하고 OneDesk 사용성, 특징, 가격, 장점과 단점에 대한 자세한 정보를 확인해보세요! 비슷한 경쟁 제품도 확인이 가능합니다. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OneDesk 가격, 사용 후기, 평점 | 켑테라 Capterra --- Breadcrumb: [홈](/) > [프로젝트 관리 소프트웨어](/directory/30002/project-management/software) > [OneDesk](/software/115614/onedesk) # OneDesk Canonical: https://www.capterra.co.kr/software/115614/onedesk Page: 1 / 2\ 다음: [Next page](https://www.capterra.co.kr/software/115614/onedesk?page=2) > OneDesk의 소프트웨어는 헬프 데스크와 프로젝트 관리를 단일 애플리케이션으로 결합합니다. 고객 티켓과 프로젝트를 하나의 앱에서 관리합니다. > > Verdict: Rated **4.3/5** by 11 users. Top-rated for **추천 가능성**. ----- ## Overview ### OneDesk은(는) 누가 사용하나요? OneDesk는 대기업 부서를 비롯하여 중소 규모의 회사를 대상으로 합니다. OneDesk는 프로젝트 관리자, 고객 서비스 관리자, IT, 헬프 데스크에서 주로 사용됩니다. ## Quick Stats & Ratings | Metric | Rating | Detail | | **종합** | **4.3/5** | 11 리뷰 | | 사용 편의성 | 4.0/5 | Based on overall reviews | | 고객 지원 | 4.1/5 | Based on overall reviews | | 비용 대비 가치 | 4.1/5 | Based on overall reviews | | 특징 | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 추천 가능성) | ## 공급업체 정보 - **회사**: OneDesk - **Location**: Montreal, 캐나다 - **Founded**: 2008 ## Commercial Context - **시작 가격**: US$11.99 - **Pricing model**: (무료 체험판) - **Target Audience**: 자영업, 2~10, 11~50, 51~200, 201~500, 501~1,000, 1,001~5,000, 5,001~10,000, 10,000+ - **Deployment & Platforms**: 클라우드, SaaS, 웹 기반, Mac(데스크톱), Windows(데스크톱), Linux(데스크톱), Chromebook(데스크톱), Android(모바일), iPhone(모바일), iPad(모바일) - **Supported Languages**: 그리스어, 네덜란드어, 노르웨이어, 덴마크어, 러시아어, 스웨덴어, 스페인어, 영어, 이탈리아어, 중국어, 포르투갈어, 포르투갈어, 포르투갈어(유럽), 프랑스어 - **Available Countries**: 건지, 그리스, 그린란드, 남아프리카, 네덜란드, 노르웨이, 뉴질랜드, 대만, 대한민국, 덴마크, 독일, 루마니아, 룩셈부르크, 멕시코, 모나코, 몬테네그로, 미국, 미국령 버진아일랜드, 벨기에, 불가리아 and 36 more ## 특징 - Alerts/Escalation - CRM - SLA(서비스 수준 계약) 관리 - Third-Party Integrations - 간트/타임라인 보기 - 고객 데이터베이스 - 다중 채널 커뮤니케이션 - 다중 프로젝트 - 대시보드 - 리소스 관리 - 마일스톤 추적 - 매크로/템플릿 응답 - 문제 관리 - 변경 관리 - 보고 및 통계 - 보고/분석 - 보고/프로젝트 추적 - 셀프 서비스 포털 - 시간 및 비용 추적 - 아이디어 관리 - 예산 관리 - 예산/예측 - 우선순위 부여 - 워크플로 관리 - 자동 라우팅 - 진행률 추적 - 청구 및 송장 발행 - 태스크 관리 - 파일 공유 - 포트폴리오 관리 - 프로젝트 계획 - 프로젝트 계획/일정 관리 - 프로젝트 관리 - 피드백 관리 - 협업 도구 - 활동 대시보드 ## Integrations (16 total) - Box - Dropbox Business - FreshBooks - Gmail - Joomla - Mailchimp - Microsoft 365 - Microsoft Azure - Microsoft Outlook - Microsoft Teams - QuickBooks Online - Salesforce Sales Cloud - SharePoint Azure AD Connect - Slack - WordPress ... and 1 more integrations ## Support Options - 이메일/지원 센터 - FAQ/포럼 - 지식 기반 - 채팅 ## Category - [프로젝트 관리 소프트웨어](https://www.capterra.co.kr/directory/30002/project-management/software) ## 관련 범주 - [프로젝트 관리 소프트웨어](https://www.capterra.co.kr/directory/30002/project-management/software) - [지원 센터 소프트웨어](https://www.capterra.co.kr/directory/30008/help-desk/software) - [프로젝트 포트폴리오 관리 소프트웨어](https://www.capterra.co.kr/directory/30862/project-portfolio-management/software) - [제품 로드맵 소프트웨어](https://www.capterra.co.kr/directory/30864/product-roadmap/software) - [전문 서비스 자동화 소프트웨어](https://www.capterra.co.kr/directory/16/professional-services-automation/software) ## 대안 1. [Confluence](https://www.capterra.co.kr/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Wrike](https://www.capterra.co.kr/software/76113/wrike) — 4.4/5 (2887 reviews) 3. [monday.com](https://www.capterra.co.kr/software/147657/monday-com) — 4.6/5 (5726 reviews) 4. [Asana](https://www.capterra.co.kr/software/120550/asana-pm) — 4.5/5 (13547 reviews) 5. [ClickUp](https://www.capterra.co.kr/software/158833/clickup) — 4.6/5 (4561 reviews) ## 리뷰 ### "A project management solution" — 4.0/5 > **Flor** | *2023년 4월 10일* | 컴퓨터 소프트웨어 | Recommendation rating: 10.0/10 > > **장점**: One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier. > > **단점**: One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap. > > From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies. ----- ### "Flexible Application with a Strong Feature Set" — 5.0/5 > **Christine** | *2023년 11월 8일* | 정보 기술 및 서비스 | Recommendation rating: 10.0/10 > > **장점**: We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system. > > **단점**: We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already. > > We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests. ----- ### "A complete project management application" — 4.0/5 > **검증된 리뷰어** | *2023년 10월 21일* | 금융 서비스 | Recommendation rating: 7.0/10 > > **장점**: It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order. > > **단점**: The cost is high if you pay on a monthly basis. It is also difficult to communicate with ----- ### "User review with one year of use" — 5.0/5 > **Magaly** | *2023년 8월 12일* | 직물 | Recommendation rating: 9.0/10 > > **장점**: It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service. > > **단점**: It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses. > > In general terms, it saves work by having two important functionalities in the same software. ----- ### "Review of about a leading management software" — 4.0/5 > **Gabriela** | *2023년 7월 11일* | 컴퓨터 소프트웨어 | Recommendation rating: 9.0/10 > > **장점**: Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently. > > **단점**: It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs. > > In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated. ----- Page: 1 / 2\ 다음: [Next page](https://www.capterra.co.kr/software/115614/onedesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.kr/software/115614/onedesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data