LiveAgent 사용 후기 및 리뷰

Ace it in customer support with LiveAgent, the greatest of all time.

주석: Everything about LiveAgent has worked so perfectly so far. It makes it easy to interact with our customers and help us provide quick support services. Since day one, the LiveAgent experience has been very flawless.

장점:

The AI auto-reply tool that help us offer customers quick responses. LiveAgent integration with our other products makes it easy to centralize our customer communications. The detailed reports and logs that help us to track our success in customers engagements. LiveAgent has multiple ways to interact with customers like live chats and calls.

단점:

There has been no problems with LiveAgent. The experience has been spotless.

Most Sophisticated Help Desk and Customer Support Program of All Times

장점:

LiveAgent enables me to communicate seamlessly with customers via live chat which boost customer satisfaction. Availability of ticketing tools convert customers inquiries into real-time trackable and manageable support tickets.

단점:

Ever since 2021 when I implemented LiveAgent, I have never encountered challenging aspects.

easy to use support customers.

주석: LiveAgent seamlessly integrates with websites and also allows you to add agents.

장점:

I love the way it's easy to create the users account

단점:

LiveAgent is somehow cheap and therefore no dislike.

LiveAgent is the best customer service tool for all channels.

주석: Overall the demo session went good, all supported documents were easy to understand we were able to quickly intergrate our live chat widget and also tested incoming and outgoing emails. Features are great.

장점:

Pricing, Interface and Customer Support service.

단점:

Getting challenges in porting phone numbers

LiveAgent, the prime master for smooth communications.

주석: Am having the best communication experience with LiveAgent. It makes it easy to connect, interact and share information with peers assigned to me. LiveAgent allows us to have one-on-one interaction sessions with my peers.

장점:

The live chatting function that makes messaging quick and smooth. Highly advanced communication privacy features that keep conversations private. Calls recording tool that makes it easy to follow up on individual peer cases.

단점:

I have disliked nothing about LiveAgent. All features has met my expectations.

Liveagent is one of the strongest customer support tool is a business

주석: We have been using this platform for more than 2 years now and it has helped us in building one of finest Customer interaction tool. The interface is also user friendly and fulfills all the needs.

장점:

Liveagent is one of the highly optimised chatbots which is integrated with latest AI tools for the best customer support experience. It has multiple chatbots available according to our need which can also be customised.

단점:

The tool is fully web based and till now they doesn't have any application developed for better user experience. Every time for accessing all the details we need to login their website and interact with our clients who need support.

Amazing customer support software

주석: Its very powerful tool to be able to connect with clients and solve their issues we can also create tickets which can later be tracked and help you better serve the clients.

장점:

Its a customer support suite we use it provide support to the customers. Its really important to be able to provide fast and swift solution with liveagent we are able to do just that.

단점:

Liveagent is overall amazing and i havent faced any major issues with it.

LiveAgent keeps you working faster

주석: It was a very good experiance. My company did feel a little pressured to have to spend more after getting threw the free trial. Because of the key features we used during the free trial.

장점:

Fast customer support. Easy set up. The give you a 30 day free trial which is more than most companies do. I really enjoyed the AI Answer Assistant. It kept tabs on messages and crafted responses while I was doing other things. Also there package prices are lower than most.

단점:

The AI assist isn't included in the cheapest price package that they offer. There are a lot of things not included in the lowest priced package. Which means you have to spend more to get the better parts of the software.

Great help desk tool

주석: Great help desk software for customer support.

장점:

Fast ticketing system with multi-channel support.

단점:

UI feels a bit outdated in some areas, could improve there.

Best CRM tool

주석: Our team is based in India as well in Atlanta Ga in us so by using liveagent our communication become more easier and it’s enhancing the customer support as well buisness goals

장점:

Live agent is best CRM tool managing real time support by raising the tickets and communicate with team proactively.

단점:

Everything is good. If the phone number sync is can be added

LiveAgent: Live Chat, Customer Support & Service Program

장점:

LiveAgent is used across all departments in my organization. I like that it allows me to offer live customer support.

단점:

It was quite daunting to integrate to our company website until we acquired support from the vendor success team.

Universal Inbox for Solving Customer Issues

장점:

Real-time chat and omnichannel support are the key advantages of using LiveAgent which enhance customer support leading to customer satisfaction.

단점:

Advanced customizations are only available on higher-tier plans. Luckily, I am using premium version, so I no longer face limited customizations.

Call Center Management Tool: LiveAgent

장점:

Completely Without help desk tool or without out the right live chat program can lead to high losses. LiveAgent centralize live chat, call logging, communication and ticketing tools in one place.

단점:

Currently, there is no issue on LiveAgent; whenever I face bugs live support fix it rapidly upon request.

Customer Support at Breeze for 24/7 with LiveAgent

장점:

LiveAgent enables me to save time by automating incident and ticket management which hell solve customer issues rapidly.

단점:

It was quite daunting to integrate to our company website until we acquired support from vendor technical team.

Transforming visions into reality with live agent.

주석: It is a very satisfying tool,it offers both iOS and Android apps which helps them to provide excellent customer service on the go. It's a nice one.

장점:

Their customer service help desk is what I love most. It helps in answering all questions and helping troubleshoot issues. Has incredible features like live chat which enables us to chat with our customers in real time.

단점:

Everything has been good,no cons as for now.

LiveAgent is the way to go to give a totally fast support

주석: Since its implementation in all our sales and support staff so they can communicate better with our customers. The sales team makes heavy use of LiveAgent on a daily basis, as it allows us to respond quickly and efficiently to any queries or concerns our customers may have via email and live chat. It works wonders for finding new customers and providing them with timely and relevant information.

장점:

LiveAgent is great because it consolidates all my communication channels in one place and makes it easy to automate my workflow. My response time is lightning fast every time a customer contacts me with a query or complaint. When customers visit our websites, they can ask us anything, and we can answer their questions conversationally.

단점:

When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our effectiveness. Note that this doesn't happen all the time, but it has happened to us.

Intelligent assistant to improve response time and distribute service load efficiently

주석: LiveAgent has simplified our customer service system and enabled us to enhance our capabilities to respond more efficiently. It is wonderful that his organizational abilities and records enable us to better investigate all the details, identify areas of deficiency, and work to constantly improve them. It is wonderful that it has enhanced transparency and contributed to enhancing customer confidence in our services.

장점:

I appreciate the way LiveAgent's automation simplifies ticket creation for the customer, and its ability to seamlessly route to the appropriate departments quickly to provide the best service. I like the LiveAgent dashboard very much because it is comprehensive and contains all the details and everything related to open tickets and the latest updates to them. It is great that LiveAgent is able to reassure the customer by providing him with a reference number to follow up on the status of the order, which enables him to easily check when needed. I also love LiveAgent's marketing capabilities and its ability to ask questions that attract visitors to our site and connect them directly to the right person to answer their questions. The reports provided by LiveAgent are comprehensive and always help us to make improvements that contribute to attracting new customers more efficiently.

단점:

There are no negatives with LiveAgent, all services are excellent, but I believe that updating the notifications to include the importance of the ticket will enhance our ability to provide the appropriate response.

Enquiry Assistance Software

주석: LiveAgent is a mobile website to serve one's online enquires

장점:

LiveAgent give me access to attend to unlimited clients online solving their problems

단점:

I like everything about LiveAgent and due to that, I don't have any negative word against it

Must try LiveAgent!

주석: Starting to build a connection. Look forward to have a good experience.

장점:

Easy setup. It is offering great features to help you learn and grow. Great potential.

단점:

So far very good. Nothing to dislike about LiveAgent.

Extremely Proactive Customers Engagement Platform.

장점:

Its ability to engage with my customers through live chat on our website and social media platforms. Ability to record conversation and monitor my agents performance.

단점:

So far so good, i haven't experienced any cons ao far.

Review of Live Agent

주석: My overall experience with LiveAgent has been positive. It offers robust support features that efficiently handle customer interactions across multiple platforms. Its intuitive interface and extensive functionality make it a reliable tool for enhancing customer service operations.

장점:

One of the standout features of LiveAgent is its all-in-one client support solution, which seamlessly integrates multiple channels such as email, live chat, and social media. This centralized approach simplifies management, improves response times, and enhances the overall customer service experience.

단점:

The integration of LiveAgent with Jira falls short in its ability to cater to all required fields, limiting the customization and flexibility needed for specific tracking and reporting purposes. This can hinder workflow efficiency and the precision of data synchronization between systems.

Live Chat Agent

주석: Live Agent is user-friendly even for less experienced users. They don't have to worry about using the tool instead the system improves overall customer experience.

장점:

Features of Live Agent has reliable helpdesk solutions, with this kind of customer service organizations will surely improve their workflow efficiency and improve customer satisfaction.

단점:

It is good to technology improving people's lives, but one thing that must not be forgotten is that the same people using technology have feelings, they need someone with compassion, sense of humor and true feelings. Sometimes LiveAgent fail to cover human emotions.

Real time chat and 24/7 customer support with Liveagent

주석: Communication has been enhanced thanks to the real-time chats and friendly and easy to use interface.

장점:

I like that it is possible to get real time chat with LiveAgent and their customer support is proactive when we face issues.

단점:

I have not experienced any issue with the tool and my experience has been nothing short of amazing

Critical for success of my company

장점:

The ease of use and integration into other programs.

단점:

Short trial period in order to be able to fully evaluate product in order to continue using for success of company customer support.

LiveAgent: A Reliable Solution for Personalizing Customer Experiences

장점:

I like the efficient features of LiveAgent. LiveAgent has been a reliable tool for personalizing customer experiences.

단점:

LiveAgent has been so effective and flawless to use.